Safe security

Customer Success Advisor (London)

Software Development Engineer I - Platform

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Customer Success Advisor

Customer Success Engineer I

Director of Sales Development

SAFE Security is seeking a Customer Success Advisor in London to own the entire customer journey, from onboarding to value realization and expansion. This role involves acting as the 'voice of the customer,' building relationships with CISO/CIOs, and becoming a trusted advisor on cyber risk. The advisor will be responsible for key metrics like GRR and NRR, becoming a SAFE platform expert, and partnering with Customer Success Engineers to resolve deployment issues. The ideal candidate will have strong technical knowledge in cybersecurity and project management skills.

At SAFE Security, our mission is bold and ambitious: We Will Build CyberAGI — a super-specialized system of intelligence that autonomously predicts, detects, and remediates threats. This isn’t just a vision—it’s the future we’re building every day, with the best minds in AI, cybersecurity, and risk. At SAFE, we empower individuals and teams with the freedom and responsibility to align their goals, ensuring we all move towards this goal together.We operate with radical transparency, autonomy, and accountability—there’s no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy—check out our <a href="https://jobs.safe.security/culture/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Culture Memo</a> to dive deeper into what makes SAFE unique._<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Core Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey</li><li class="leading-relaxed">Acts as the ‘voice of the customer’ inside the company</li><li class="leading-relaxed">Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk</li><li class="leading-relaxed">Owns metrics such as GRR, NRR, and value realization</li><li class="leading-relaxed">Becomes a SAFE platform expert and helps customers become self-sufficient</li><li class="leading-relaxed">Assists in identifying and documenting best practices and ensuring customer environments align with them</li><li class="leading-relaxed">Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments</li><li class="leading-relaxed">Communicates and tracks customer product enhancements with SAFE Product Management</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Essential Skills/ Qualifications/ Experience:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, and security compliance</li><li class="leading-relaxed">Empathy with the customer; listening power</li><li class="leading-relaxed">Strong project management skills - super detail-oriented and disciplined</li><li class="leading-relaxed">5+ years of experience in risk consulting, management consulting, and customer success</li><li class="leading-relaxed">Takes an advisory approach to large Fortune 1000 customers</li><li class="leading-relaxed">Track record of delivering on customer success metrics</li><li class="leading-relaxed">Confidence in being an advisor to the CXOs</li><li class="leading-relaxed">Comfort with building, ambiguity, and high growth chaos in a startup environment</li><li class="leading-relaxed">Travel required - 30%</li></ul>This position offers a competitive salary range, commensurate with experience and qualifications. The estimated salary range is between £120,000 - £135,000 annually. In addition to base salary, the compensation package includes commission, a comprehensive benefits package comprising private health and dental options, pension (10% employer contribution), flexible paid time off, life insurance, and opportunities for professional growth. Final compensation will be determined in part by the qualifications of the selected candidate and may be above or below this range. Salary range and benefits are subject to change and may depend on location.If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security—we want to hear from you! 🚀We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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GlossGenius is seeking an Influencer Marketing Associate to manage and expand its community of creators, comprising beauty, wellness, and health small business owners. This hybrid role, based in NYC, involves overseeing the entire creator journey, from initial outreach and contract negotiation to content review and performance reporting. The associate will also be instrumental in developing AI-powered workflows to scale creator operations, collaborating closely with the Social and Brand teams.

GlossGenius is an all-in-one solution that over 90,000 customers within the beauty and wellness industry rely on to manage their critical business needs. We like to think of ourselves as a business-in-a-box solution, tailored to the professionals we serve. Our powerful yet easy-to-use app offers a range of business management tools such as booking and scheduling, advanced marketing, insightful analytics, payment processing, stunning card readers, web hosting – the list goes on. Our mission as a company is to empower small business owners to get back to what they love doing – their creative work – instead of the overwhelming administrative tasks that come with running a business.

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">About GlossGenius</h1>GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">About the Role</h1>GlossGenius is looking for an Influencer Marketing Associate to help manage and grow our community of creators — made up of inspiring beauty, wellness, and health, small business owners — and shape what our program looks like at scale.In this role, you'll be the connective tissue between GlossGenius and the small business owners who embody our brand. You'll own the end-to-end creator journey — from outreach and contract management to content review and performance reporting — while helping architect how GlossGenius uses AI to power creator operations at scale.You will report to the Influencer Marketing Manager and work closely with our Social and Brand teams. You must be commutable to our NYC headquarters and will operate in a hybrid environment with 3-4 days per week with required attendance on Tuesdays and Thursdays.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What You’ll Do</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build and manage AI-automated workflows for initial creator outreach, and lead rate and contract negotiations that move approved creators from first contact to signed agreement</li><li class="leading-relaxed">Serve as a relationship owner for creators throughout the campaign lifecycle, building the kind of trust that makes them our best advocates</li><li class="leading-relaxed">Build and iterate on AI-assisted workflows for creator sourcing, contract tracking, content review, and campaign reporting — and document what works for the broader team</li><li class="leading-relaxed">Keep campaign operations running smoothly by tracking active partnerships, key metrics, and deliverables with a high degree of accuracy and reliability</li><li class="leading-relaxed">Assist in creative feedback rounds across multiple stages, holding a high bar for what GlossGenius-quality creator content looks like</li><li class="leading-relaxed">Oversee posting logistics, include AI-automated delivery of posting instructions and approvals, and providing specific posting guidance as needed</li><li class="leading-relaxed">Create and audit AI workflows for reporting on influencer program performance, and surfacing trends and learnings that shape future strategy</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What We’re Looking For</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1-3 years of experience in influencer marketing, creator partnerships, talent management, social media, or a related field</li><li class="leading-relaxed">A social-native thinker with a sharp eye for great content. You spend real time on TikTok and Instagram, understand the creator landscape, and know the difference between content that converts and content that just exists</li><li class="leading-relaxed">Proven, hands-on experience with AI tools that can meaningfully accelerate and complete workflows with agentic capabilities</li><li class="leading-relaxed">Exceptional relationship-building and communication skills that can build trust quickly with creators and cross-functional partners alike</li><li class="leading-relaxed">Operational excellence managing multiple partnerships across different stages simultaneously</li><li class="leading-relaxed">Nice-to-haves:</li><li class="leading-relaxed">Familiarity with content capture platforms (e.g., Archive) or project management tools (Asana, Slite)</li><li class="leading-relaxed">Experience supporting influencer programs for vertical SaaS and/or beauty & wellness companies</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Benefits & Perks</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible PTO</li><li class="leading-relaxed">Competitive health & dental insurance options, with premiums partially or fully covered by GG</li><li class="leading-relaxed">In-person opportunities that are designed to help team members foster collaboration and build community (ie; working out of a co-working space, team dinners, and other team building activities)</li><li class="leading-relaxed">Fertility and adoption benefits via Carrot</li><li class="leading-relaxed">Generous, fully-paid parental leave policy</li><li class="leading-relaxed">401k benefit - employees are eligible to contribute starting day 1 of employment</li><li class="leading-relaxed">Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses</li><li class="leading-relaxed">Pre-tax commuter benefits</li><li class="leading-relaxed">Dependent Care FSA</li><li class="leading-relaxed">Home office support</li></ul>The starting base salary for this role in New York, California, and Washington is between $80,000-$93,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.<a href="https://drive.google.com/file/d/1FF5dYGdwHfNCMqV4X9NSnCLdnk9z7Ms/view?usp=sharing" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Personal Information: Notice at Collection for Employees and Applicants</a>_Agency SubmissionsIf a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired._GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.