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The Senior Customer Success Manager leverages deep business, industry, and product knowledge to help customers maximize their Salesforce investment's ROI.  Specializing in Tableau or specific industries, they communicate effectively with customers and support their digital transformation.  Responsibilities include understanding customer goals, assessing capabilities, providing recommendations, guiding org strategy, and managing change.  They proactively identify risks, develop mitigation plans, and build executive-level relationships.  Collaboration with account teams and Salesforce executives is crucial for achieving customer objectives.  The ideal candidate possesses Tableau expertise, industry-specific skills, and strong Salesforce product knowledge.  Fluency in Japanese is required.

Digital Named Account Executive - Higher Education

<div data-automation-id="jobPostingDescription" class="css-1omvrqd">To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.The Success Manager leverages deep business, industry, and product knowledge to collaborate with customers, helping them maximize business value and ROI from their Salesforce investment. In this role, the Success Manager will specialize in one or more business lines, Tableau, or specific industries to effectively communicate in the customer's language and ensure they realize value. They engage with key stakeholders, building and nurturing strong relationships to support customers on their digital transformation journey.Success Managers work directly with a diverse range of customers, varying in market segment, size, solution complexity, and lifecycle, based on customer needs. For Salesforce multi-cloud customers, Success Managers engage all internal stakeholders to deliver best practices, ensuring seamless integration and optimal use of Salesforce solutions. They coordinate across various teams to provide a unified approach, driving customer success and maximizing the value of their multi-cloud investment.The ideal Success Manager will possess both Tableau expertise and industry-specific skills, enabling them to effectively communicate with customers and drive their success.<h2>Responsibilities:</h2><ul><li>Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives</li><li>Develop an understanding and knowledge of customer’s Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds</li><li>Guide a customer on org strategy, governance and change management best practices based on customer needs</li><li>Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap</li><li>Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan</li><li>Produce and execute a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan</li><li>Deliver business value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth</li><li>Build and foster executive-level relationships with the customer’s IT and business executive leadership, sponsors and decision makers to solidify our partnership and commitment to the customer business and IT sponsors &amp; stakeholders</li><li>Working collaboratively with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers achieve their objectives</li><li>When appropriate, recommend additional Salesforce services and advisory experts needed to drive success</li><li>Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates</li><li>Language: Japanese - Fluent (both written and oral)</li></ul><h2>Preferred Qualifications &amp; Skills:</h2><ul><li>Experienced professional with 7+ years relevant industry expertise</li><li>In-depth knowledge in one or more line of businesses (LoB) - Tableau or industry</li><li>Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers</li><li>Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections</li><li>Strong knowledge of Salesforce product and platform features, capabilities, and best use is highly desired</li><li>Able to articulate the importance and value of Governance to Business and IT executives</li><li>Good understanding of enterprise architecture principles strongly preferred</li><li>Ability to quickly grasp and distinctly explain technological and business concepts</li><li>Language: English - Business Level (both written and oral)</li></ul>AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a rel="noopener noreferrer" target="_blank" href="https://careers.mail.salesforce.com/accommodations-request-form">Accommodations Request Form</a>.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. <a rel="noopener noreferrer" target="_blank" href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal">Know your rights: workplace discrimination is illegal.</a> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.<h3></h3><h3></h3><h3></h3><h3></h3><h3></h3><h3></h3><h3></h3><h3></h3></div>

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As a Distinguished Engineer in Machine Learning for Safety at Roblox, you will lead the technical vision and execution of machine learning initiatives to ensure user safety and civility. You will be responsible for crafting and building large-scale machine learning models, mentoring engineers, and collaborating with cross-functional teams. This role involves making technical decisions, ensuring system reliability, and contributing to a safe and inclusive environment. You will report to the VP of Engineering for Trust and Safety.

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<div class="content-intro">Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.</div>As a Technical Director in the Safety organization at Roblox, you will drive the overall technical vision and execution for all machine learning initiatives focused on maintaining the safety and civility of our users. Our industry-leading safety features ensure Roblox remains a safe and inclusive environment for our community to express themselves creatively and share experiences without fear. The Safety org is the reason why Roblox is the safest place on the internet, protecting users You will be reporting to the VP of Engineering for Trust and Safety.from a content-focused perspective as the platform scales to serve different age groups and geographic locations. <h2>You Will:</h2> <ul> <li>Own the technical direction and implementation of machine learning solutions for safety-related systems</li> <li>Lead and mentor other engineers, fostering a culture of technical excellence and inclusivity</li> <li>Break down long-term product requirements into iterative deliverable stages, ensuring continuous improvement</li> <li>Craft and build large-scale machine learning models with billions of parameters, ensuring production-readiness</li> <li>Facilitate challenging technical decisions across multiple teams, demonstrating empathy and finding common understanding</li> <li>Collaborate with cross-functional teams to define and prioritize the machine learning roadmap</li> </ul> <h2>You Have:</h2> <ul> <li>15+ years of experience delivering and improving large-scale machine learning systems</li> <li>Proven expertise in creating and launching machine learning models from scratch</li> <li>Ability to handle data problems, train models with large datasets, and ensure system reliability at scale</li> <li>Experience with distributed systems, data architecture, and model extraction</li> <li>Strong programming skills and willingness to be hands-on as necessary</li> <li>Prior experience in a leadership role with a technical focus, including mentoring engineering teams</li> </ul> <h2>You Are: </h2> <ul> <li>A creative and strategic problem-solver, able to simplify complex issues while integrating fresh ideas</li> <li>Committed to fostering a diverse and inclusive workplace where everyone feels valued and supported</li> <li>Passionate about maintaining deep technical expertise while meeting end-user needs</li> <li>Knowledgeable about cutting-edge ML technologies, including LLMs</li> <li>Experienced in NLP or computer vision (preferred)</li> <li>Familiar with maintaining and evolving safety systems at scale (preferred)</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.</div><div class="title">Annual Salary Range</div><div class="pay-range">$391,590—$448,990 USD</div></div></div><div class="content-conclusion">Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted). You’ll Love: <ul> <li>Industry-leading compensation package</li> <li>Excellent medical, dental, and vision coverage</li> <li>A rewarding 401k program</li> <li>Flexible vacation policy (varies by exemption status)</li> <li>Roflex - Flexible and supportive work policy </li> <li>Roblox Admin badge for your avatar</li> <li>At Roblox HQ: </li> <ul> <li>Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks</li> <li>Onsite fitness center and fitness program credit</li> <li>Annual CalTrain Go Pass</li> </ul> </ul> Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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