We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.

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Join Saxo Bank's Institutional Service team in London as an Account Manager. Support Tier 1 institutional clients globally, focusing on high satisfaction and improving customer relationships. You will be the key point of contact for day-to-day operational queries and complex issues for a portfolio of white labels, introducing brokers, and financial clients, ensuring a high level of service and actively participating in partner development through education. This role involves resolving escalations, investigating requests with specialists, identifying customer needs, and leading small projects to enhance services.

Senior Client Service Associate

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the job</h2>Are you our new service-oriented Account Manager? Do you have an interest in financial products and building strong relationships with Tier 1 institutional clients? Then we would love to invite you to join our Institutional Service team in London.We are looking for an energetic colleague, who can help us support our biggest partners and clients globally.We take pride in high satisfaction and aim for improving the overall customer relationship. The Institutional Service desk is the key point of contact for all day to day operational queries, as well as complex issues for our institutional clients. You will be responsible for delivering a high level of service to a portfolio of white labels, introducing brokers and financial clients.Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Key point of contact for day to day, operational queries and escalations for your own portfolio of institutional clients</li><li class="leading-relaxed">Actively participating in the development of our partners through education</li><li class="leading-relaxed">Dealing with clients’ queries and resolving escalations</li><li class="leading-relaxed">Investigating more complex partners’ requests together with specialists and relevant stakeholders</li><li class="leading-relaxed">Identifying customer needs and being the voice of the client within our organisation</li><li class="leading-relaxed">Owning small projects to improve/develop services that result from customers´ needs</li></ul>Your ProfileWe are looking for candidates who bring a minimum of one year of experience in account management, middle office, or client-facing operational roles within the financial industry. Strong communication skills are essential, and fluency in English is required—additional languages are considered a valuable asset.The ideal candidate thrives in a dynamic environment and demonstrates the ability to set the right priorities and act in a timely manner. A structured and highly organized approach, combined with a keen eye for detail, is key to succeeding in this role.We value individuals who are passionate and bring a “can do” attitude to their work. A willingness to take ownership and act as a self-starter is highly appreciated. Applications are welcome from all regions.We conduct interviews on a continuous basis, so send your application sooner rather than later. We are looking forward to your application!We get curious people invested in the worldWhen you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!How to apply :Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Welcome to Saxo Bank</h3>About Saxo BankSupport our purposeWe believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.Be part of a unique journeyDo you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:. Continuously strives to improve the Saxo Experience and exceed our clients’ expectations.. Always invests in the future. Builds <a href="http://www.home.saxo/platforms/overview" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">unrivalled platforms</a>for seasoned and experienced investors and wholesale clients that provide real-time access to global capital markets.. Consistently wins the <a href="http://www.home.saxo/about-us/awards" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">highest accolades</a>for our platforms, products and services.Own your futureSo, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team.For more on our story, culture and identity, please read the <a href="http://www.home.saxo/-/media/documents/the-saxo-bank-foundation.pdf?revision={512AF934-35E5-4503-9FED-211D38B308BC" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Saxo Bank Foundation</a>, written by our CEO and founder Kim Fournais.<a href="http://www.home.saxo/about-us" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">More about Saxo Bank</a>

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