<p><span style="color: rgba(0, 0, 0, 0.6);">Scientific Games is now home to all Lottery products and services. Light &amp; Wonder is now home to Gaming and iGaming.</span></p><p><br></p>

Scientific Games

Field Service Tech I, Albuquerque

Field Service Technician I, Durant OK

DevOps Engineer

Solutions Architect

Field Service Tech I, Clovis

Field Service Tech I, Las Cruces

Field Service Tech I, Farmington

Technical Recruiter

Field Service Tech I, Carlsbad

Scientific Games is seeking Field Service Professionals to address Lottery machine service, break-fix, installation, and maintenance needs. No prior lottery industry experience is required, as comprehensive training and tools are provided. This customer-focused role involves resolving equipment and communication issues, performing new installations, and conducting preventative maintenance. You will learn about lottery/gaming terminals, IT communications, and software, working independently yet supported by a positive team to achieve service goals.

Packer

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Scientific Games:</h2><p class="my-4 text-gray-700 leading-relaxed">Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Position Summary</h2><p class="my-4 text-gray-700 leading-relaxed">If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. <strong><em>Emphasizing</em></strong> <strong><em>Customer first focused</em></strong>, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, Company vehicle & tools, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.</p><p class="my-4 text-gray-700 leading-relaxed">If we are a good fit, you will spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service. You’ll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and make recommendations on providing the best services. You’ll be part of a team that is customer service focused on creating revenue and keeping customers selling lottery tickets.</p><p class="my-4 text-gray-700 leading-relaxed">We’ll teach you all kinds of cool stuff in this exciting industry of Lottery and Gaming! You will learn all about lottery/gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Duties:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Performs client-site servicing, repair, survey and/or installation of company product(s).</li><li class="leading-relaxed">May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking.</li><li class="leading-relaxed">Provides technical support to customers on operational or maintenance aspects of system equipment.</li><li class="leading-relaxed">Serves as customer contact on technical and service related problems.</li><li class="leading-relaxed">Diagnoses mechanical, hardware, software and systems failures using established procedures.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Determines most cost effective repair/resolution to minimize customer downtime. Reports for analysis of product failure trends and service ability issues.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><p class="my-4 text-gray-700 leading-relaxed"><strong>Education</strong></p><p class="my-4 text-gray-700 leading-relaxed">Must have a high school diploma or equivalency.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Qualifications</strong>:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">An understanding of and some experience with troubleshooting computer software and hardware technologies</li><li class="leading-relaxed">Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills</li><li class="leading-relaxed">Promptly respond to customer/management request and feedback.</li><li class="leading-relaxed">Proven self-starter with motivation and ability</li><li class="leading-relaxed">Great organization and time management skills that allow you to handle</li><li class="leading-relaxed">multiple responsibilities efficiently and promptly</li><li class="leading-relaxed">Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime</li><li class="leading-relaxed">Ability to prepare and analyze reports to identify product failure trends and</li><li class="leading-relaxed">service ability issues</li><li class="leading-relaxed">Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)</li><li class="leading-relaxed">On occasion climbing ladders</li><li class="leading-relaxed">Pass background check and a clean driving record</li><li class="leading-relaxed">Pass a NM- DOT written / driver skills requirements</li><li class="leading-relaxed">Pay Rate: $21.50/hour</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Physical Requirements</h2><p class="my-4 text-gray-700 leading-relaxed">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Work Conditions</h2><p class="my-4 text-gray-700 leading-relaxed">Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.</p><p class="my-4 text-gray-700 leading-relaxed">This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.</p>

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As a Sr. Account Services Manager supporting the Pokémon Center and B2C Logistics teams, you will lead enterprise-level support delivery across internal and external partners. This role is critical to scaling operations, enhancing service quality, and ensuring seamless communication as the Pokémon Center business continues to grow.

The Pokémon Company International (TPCi), a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world. We’re headquartered in Bellevue, Washington, with an office in London, United Kingdom. Along with the opportunity to join a passionate global team, we offer exciting benefits for employees including comprehensive health and well-being benefits, paid time off, competitive compensation, and much more!

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Get to know the role</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Job Summary: As a Sr. Account Services Manager supporting the Pokémon Center and B2C Logistics teams, you will lead enterprise-level support delivery across internal and external partners. This role is critical to scaling operations, enhancing service quality, and ensuring seamless communication as the Pokémon Center business continues to grow.</li><li class="leading-relaxed">FLSA Classification (US Only): Exempt</li><li class="leading-relaxed">People Manager: No</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Maintain and monitor all upfront and scatter deals in the order management system to ensure accurate and timely delivery.</li><li class="leading-relaxed">Serve as the primary point of contact for internal teams and external partners, ensuring seamless communication, strategic alignment, and responsive account support.</li><li class="leading-relaxed">Develop a strong understanding of company products and services to craft effective solutions and enhance customer experience.</li><li class="leading-relaxed">Build and maintain strong relationships with agency partners, vendors, and internal stakeholders to support business continuity and growth.</li><li class="leading-relaxed">Develop and implement support delivery strategies, escalation procedures, and training programs to improve service quality and operational efficiency.</li><li class="leading-relaxed">Identify and execute opportunities for process improvements, cost reduction, and customer value enhancement across support functions.</li><li class="leading-relaxed">Monitor and report on account health, communication effectiveness, and business performance metrics to ensure long-term success.</li><li class="leading-relaxed">Advocate for external partners within the organization, ensuring their needs are represented and aligned with internal priorities.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll bring</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Eight (8) to eleven (11) years of relevant professional experience or a demonstrated equivalent level of expertise.</li><li class="leading-relaxed">Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.</li><li class="leading-relaxed">Account management experience supporting supply chain/logistics or e-commerce platforms.</li><li class="leading-relaxed">Experience using ERPs (Oracle Cloud, SAP, etc.).</li><li class="leading-relaxed">Must have strong communication/interpersonal skills, be able to multi-task in a fast-paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.</li><li class="leading-relaxed">Proficient in Microsoft Office.</li><li class="leading-relaxed">Ability to travel up to 3 times per year domestically and internationally.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How you’ll be successful</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.</li><li class="leading-relaxed">Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.</li><li class="leading-relaxed">Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.</li><li class="leading-relaxed">Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.</li><li class="leading-relaxed">Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.</li><li class="leading-relaxed">Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What to expect</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">An innovative culture driven by impact, delivering meaningful outcomes.</li><li class="leading-relaxed">Company events that celebrate the spirit of Pokémon.</li><li class="leading-relaxed">Competitive cash-based compensation programs.</li><li class="leading-relaxed">100% employer-paid healthcare premiums for you.</li><li class="leading-relaxed">Generous paid family leave.</li><li class="leading-relaxed">Employer-paid life insurance.</li><li class="leading-relaxed">Employer-paid long and short-term income protection insurance.</li><li class="leading-relaxed">US Employees: 401k Employer Matching.</li><li class="leading-relaxed">UK/IRE/MX Employees: Pension Employer Contributions.</li><li class="leading-relaxed">Fitness reimbursement.</li><li class="leading-relaxed">Commuter benefit.</li><li class="leading-relaxed">LinkedIn learning.</li><li class="leading-relaxed">Comprehensive relocation package for certain roles.</li><li class="leading-relaxed">Hybrid work environment.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.</em></p><p class="my-4 text-gray-700 leading-relaxed"><em>The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at <a href="mailto:accommodationrequest</em>ta@pokemon.com" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">accommodationrequest</em>ta@pokemon.com</a>._</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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