<p><span style="color: rgba(0, 0, 0, 0.6);">Scientific Games is now home to all Lottery products and services. Light &amp; Wonder is now home to Gaming and iGaming.</span></p><p><br></p>

Scientific Games

Director, Operational Technology & Enablement (SGEP)

Bench Tech I

Inside Sales Rep II

Package Assembly Tech II

Data Processor

Business Intelligence Analyst

Field Service Manager

Software Quality Assurance Engineer - Onsite Albuquerque, NM

The Director, Operational Technology & Enablement leads cross-functional initiatives for business development, operational excellence, and technology optimization. This role supports RFP responses, oversees project implementations, and ensures the reliability, performance, and continuous improvement of operational systems and processes for the Scientific Games Enhanced Partnership (SGEP) program. They manage the deployment, stability, and optimization of critical operational programs across SGEP sites, ensuring consistent and effective system function to support business needs and future growth.

Senior Software Quality Assurance Engineer

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Scientific Games:</h2><p class="my-4 text-gray-700 leading-relaxed">Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Position Summary</h2><p class="my-4 text-gray-700 leading-relaxed">The Director, Operational Technology & Enablement is responsible for leading cross functional initiatives that support business development, operational excellence and technology optimization. This role will support RFP responses, oversee project implementations and ensure the reliability, performance, and continuous improvement of operational systems and processes supporting the Scientific Games Enhanced Partnership (SGEP) program. This role oversees the deployment, stability, and optimization of critical operational programs across SGEP sites and ensures systems function consistently and effectively to support business needs and future growth.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Accountabilities</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Operational Technology Reliability</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ensure operational systems function reliably across all SGEP sites</li><li class="leading-relaxed">Monitor system performance and proactively identify potential operational disruptions</li><li class="leading-relaxed">Lead incident response and coordinate cross-functional teams during system outages or critical operational issues</li><li class="leading-relaxed">Establish escalation protocols and resolution processes to ensure rapid recovery and minimal operational impact</li><li class="leading-relaxed">Serve as the primary escalation point for operational technology issues impacting site performance</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Technology Governance & Standardization</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Oversee configuration, deployment, and standardization of operational platforms including SciTrak, WMS, pick-and-pack/sortation automation systems, and NICE inContact</li><li class="leading-relaxed">Ensure consistent system configuration, implementation, and best practices across sites</li><li class="leading-relaxed">Partner with product and software development teams on system upgrades, integrations, and enhancements</li><li class="leading-relaxed">Maintain documentation and standards that support scalable deployment of operational technology across the SGEP network</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Program Leadership & Site Launches</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead operational technology readiness for new contract implementations, extensions, and facility startups</li><li class="leading-relaxed">Manage cross-functional implementation plans including system deployment, testing, and launch readiness</li><li class="leading-relaxed">Coordinate operational teams, vendors, and technology partners to ensure successful program launches</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">RFP Support & Solution Design</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support development of operational and technology components for RFP responses and competitive bids</li><li class="leading-relaxed">Partner with commercial and operations leadership to design scalable operational solutions for new customers</li><li class="leading-relaxed">Translate operational capabilities and system infrastructure into competitive and effective solution proposals</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Leadership</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage and mentor the Technical Operations Specialist</li><li class="leading-relaxed">Establish processes for system monitoring, issue resolution, program enhancements and related documentation</li><li class="leading-relaxed">Develop scalable operational technology support and processes as the SGEP program continues to grow</li></ul><p class="my-4 text-gray-700 leading-relaxed">All other duties as assigned</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications / Skills / Knowledge</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Education</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Information Systems, Engineering, Business, Supply Chain, or a related field (or equivalent experience)</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Required</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">7+ years of experience in operational technology, systems management, or program leadership</li><li class="leading-relaxed">Experience supporting multi-site operational environments</li><li class="leading-relaxed">Experience with P&L management</li><li class="leading-relaxed">Demonstrated experience leading cross-functional technology or operational initiatives</li><li class="leading-relaxed">Strong analytical and problem-solving skills with the ability to translate technical issues into operational impact</li><li class="leading-relaxed">Strong communication and stakeholder management across operations, technology, and commercial teams</li><li class="leading-relaxed">Ability to work independently and lead initiatives in a fast-moving operational environment hitting deadlines</li><li class="leading-relaxed">Ability to travel if needed.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Preferred</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience supporting automation, fulfillment, 3rd party logistics (3PL), or production environments</li><li class="leading-relaxed">Experience with warehouse management systems (WMS), automation systems, or operational software platforms</li><li class="leading-relaxed">Experience supporting RFP responses or operational solution design</li><li class="leading-relaxed">Experience with cloud-based platforms such as AWS or Azure</li><li class="leading-relaxed">PMP certification or equivalent project/program management experience</li></ul><p class="my-4 text-gray-700 leading-relaxed">SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088<em>EEOC</em>KnowYourRights6.12ScreenRdr.pdf" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">EEOC Poster</a>.</p>

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Get to know The Pokémon Company International</h1><p class="my-4 text-gray-700 leading-relaxed">The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world.</p><p class="my-4 text-gray-700 leading-relaxed">Learn more online at <a href="https://corporate.pokemon.com/en-us/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">corporate.pokemon.com</a> and <a href="https://www.pokemon.com/us?</em>gl=1*17cpv5d*<em>ga*OTgxMzkwODEzLjE3MjcxOTg5NjQ.*</em>ga<em>DHWT8DSRN3*MTcyNzE5ODk2My4xLjAuMTcyNzE5ODk2My4wLjAuMA.." target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">pokemon.com</a>.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Get to know the role</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Job Summary: This position is responsible for supporting the tactical day-to-day sales operations and ensuring the integration, workflows and processes with other teams and systems work flawlessly.</li><li class="leading-relaxed">People Manager: No</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What you’ll do</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop close commercial relationships with key partners.</li><li class="leading-relaxed">Collaborate with other internal functions teams to meet specific product requirements.</li><li class="leading-relaxed">Work with Production and Logistics teams to ensure timely delivery of products to meet placement requirements.</li><li class="leading-relaxed">Update and manage customer facing communications and internal coordination.</li><li class="leading-relaxed">Maintain a professional and customer service-oriented environment to delight our customers.</li><li class="leading-relaxed">Contribute to the formation of the annual departmental budget and annual plan.</li><li class="leading-relaxed">Provide product related information to sales and customers through different reporting systems or presentation and ensuring that placement targets are met according to plan.</li><li class="leading-relaxed">Collaborate with other team members on operational tasks, including leading cross-functional meetings, regular reporting, etc.</li><li class="leading-relaxed">Develop an understanding of operational and process issues that need troubleshooting, such as causes and effect. Complete various tasks that have not yet been automated.</li><li class="leading-relaxed">Analyze data to understand issues and take corrective actions when needed, knowing when and how to escalate.</li><li class="leading-relaxed">Other projects as assigned by Director, TCG Sales Operations.</li><li class="leading-relaxed">Analyze data to understand issues and take corrective actions when needed, knowing when and how to escalate.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What you’ll bring</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Five (5) years of relevant professional experience or a demonstrated equivalent level of expertise.</li><li class="leading-relaxed">Demonstrates attention to detail and organization skills.</li><li class="leading-relaxed">Knowledge of additional European languages is a plus, but not a requirement.</li><li class="leading-relaxed">Identifies and resolves problems in a timely manner and meeting deadlines; develops alternative solutions.</li><li class="leading-relaxed">Is adaptable, professional, courteous, motivated with a strong work ethic, works well under pressure.</li><li class="leading-relaxed">Interacts effectively with all levels of management and other employees.</li><li class="leading-relaxed">Thrives in a fast-paced environment and challenging workload.</li><li class="leading-relaxed">Contributes a wide range of capacities to an entrepreneurial environment.</li><li class="leading-relaxed">Proven excellent organization, presentation, communication and reporting skills.</li><li class="leading-relaxed">Ability to multi-task within and across Pokémon divisions, time zones and geographies.</li><li class="leading-relaxed">Team player - collaboration with other teams and departments is key in this role.</li><li class="leading-relaxed">Quickly learns new software and applications.</li><li class="leading-relaxed">Masters product knowledge.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Base Salary Range:</h1><p class="my-4 text-gray-700 leading-relaxed">For this role, new hires generally start between £41,974.00 - £54,773.00 per year. The full range is £41,974.00 - £73,454.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">How you’ll be successful</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.</li><li class="leading-relaxed">Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.</li><li class="leading-relaxed">Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.</li><li class="leading-relaxed">Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.</li><li class="leading-relaxed">Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.</li><li class="leading-relaxed">Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What to expect</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">An innovative culture driven by impact, delivering meaningful outcomes.</li><li class="leading-relaxed">Company events that celebrate the spirit of Pokémon.</li><li class="leading-relaxed">Competitive cash-based compensation programs.</li><li class="leading-relaxed">100% employer-paid healthcare premiums for you.</li><li class="leading-relaxed">Generous paid family leave.</li><li class="leading-relaxed">Employer-paid life insurance.</li><li class="leading-relaxed">Employer-paid long and short-term income protection insurance.</li><li class="leading-relaxed">US Employees: 401k Employer Matching.</li><li class="leading-relaxed">UK/IRE/MX Employees: Pension Employer Contributions.</li><li class="leading-relaxed">Fitness reimbursement.</li><li class="leading-relaxed">Commuter benefit.</li><li class="leading-relaxed">LinkedIn learning.</li><li class="leading-relaxed">Comprehensive relocation package for certain roles.</li><li class="leading-relaxed">Hybrid work environment.</li></ul><p class="my-4 text-gray-700 leading-relaxed">The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.</p><p class="my-4 text-gray-700 leading-relaxed">The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at <a href="mailto:accommodationrequest<em>ta@pokemon.com" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">accommodationrequest_ta@pokemon.com</a>.</p>

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Director, Operational Technology & Enablement (SGEP)

Bench Tech I

Inside Sales Rep II

Package Assembly Tech II

Data Processor

Business Intelligence Analyst

Field Service Manager

Software Quality Assurance Engineer - Onsite Albuquerque, NM

Package Assembly Tech II

Job Details