We create games with a mission to unite and excite people all over the world.

Scorewarrior

Technical Game Designer

Senior QA Engineer (Gameplay team)

Player Safety Team Lead

HR Specialist

Talent Sourcer

Game Client C++ Developer

Senior Corporate Recruiter

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Senior Backend C++ Developer (Core Team)

Scorewarrior is seeking a Technical Game Designer for their Old Players team in Limassol, Cyprus. This role focuses on configuring and maintaining complex game features, primarily live-ops systems, events, and long-lived mechanics for experienced players. Responsibilities include data-driven configuration, balance implementation, automation, and ensuring the reliability of game systems. The designer will work closely with game designers, analysts, and QA to ensure features are correctly configured, scalable, and safe for a live environment.

Product Analyst

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job description</h2>Scorewarrior is a game developer and publisher based in Limassol, Cyprus. The company focuses on the 4X strategy genre, with an ambitious goal to grow its hit game, Total Battle, to become the No.1 strategy game in the world. Our team consists of 200+ passionate, talented, self-driven, and continually developing professionals who love making high-quality games.We are looking for a Technical Game Designer to join our Old Players team.In this role, you will be responsible for configuring and maintaining complex game features, primarily live-ops systems, events, and long-lived mechanics for our most experienced players. The role is focused on data-driven configuration, balance implementation, automation, and reliability of game systems, rather than engine-level or visual scripting work.You will work closely with game designers, analysts, and QA to ensure that features are correctly configured, scalable, and safe to operate in a live environment.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Tasks</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Configure game features, events, and live-ops mechanics in the database based on design and balance requirements</li><li class="leading-relaxed">Translate balance logic and progression rules into numerical configurations</li><li class="leading-relaxed">Optimize and automate configuration workflows using scripts (most commonly Python)</li><li class="leading-relaxed">Participate in designing configuration formats for new features at the early design stage</li><li class="leading-relaxed">Perform self-checks of configured features in the game and prepare testing requirements for QA</li><li class="leading-relaxed">Support refactoring of existing configuration tables to improve reliability and scalability</li><li class="leading-relaxed">On senior level, own and improve shared configuration and validation processes</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job requirements</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong experience working with Google Sheets / Excel, including formulas and structured calculations</li><li class="leading-relaxed">Experience working with SQL</li><li class="leading-relaxed">Understanding of game systems, progression, and balance logic</li><li class="leading-relaxed">Ability to work with large sets of numerical data accurately and systematically</li><li class="leading-relaxed">Attention to detail and strong analytical thinking</li><li class="leading-relaxed">Readiness to work with configuration as a core, long-term responsibility</li><li class="leading-relaxed">Ability to collaborate closely with designers, analysts, and QA</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The following would also be to your advantage</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with scripting or automation (Python or similar)</li><li class="leading-relaxed">Experience working with version control systems (git or equivalents)</li><li class="leading-relaxed">Experience configuring live-ops features, events, or in-game offers</li><li class="leading-relaxed">Understanding of F2P economy, progression systems, and long-lived player segments</li><li class="leading-relaxed">Experience improving or refactoring existing data structures or workflows</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we offer:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A Great Place to Work. 99% employee satisfaction, low turnover, and colleagues who genuinely enjoy collaborating.</li><li class="leading-relaxed">Live and work in sunny Cyprus. We’re an office-first team in Limassol with a modern seaside workspace, and full relocation and visa support for you and your family.</li><li class="leading-relaxed">Shape a global hit. We’re the only European studio with a 4X strategy title in the world’s top-10. Our top-50 mobile game has grown 25x in revenue and audience in the last five years.</li><li class="leading-relaxed">Grow fast in a company that’s already strong. We’re independent, financially rock-solid, and expanding at startup speed, and we have never had lay-offs.</li><li class="leading-relaxed">Work where ideas win. Flat structure, collective decision-making, and honest feedback create full transparency and help you grow fast.</li><li class="leading-relaxed">Earn industry-leading rewards. High salaries, a 13th month, performance bonuses, and extra rewards for long service, marriage, or welcoming a child, and lunch every day.</li><li class="leading-relaxed">Feel supported at every stage of life. Private family health insurance, plus a monthly allowance for children’s pre-school, school, and university education.</li><li class="leading-relaxed">Your growth is our priority. From specialized training and certifications to language courses and books, you’ll have everything you need to keep learning.</li></ul>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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The Digital Support Program Manager plays a critical role in advancing Smarsh’s digital-first support strategy. This role oversees Knowledge-Centered Service (KCS) and the peer-to-peer online community, driving operational excellence, customer empowerment, and internal adoption of digital support practices. The Program Manager is responsible for creating the vision, managing day-to-day execution, coordinating cross-functional stakeholders, and enabling Support teams to deliver exceptional self-service experiences, directly impacting customer success, case deflection, and digital engagement.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Summary</h3>The Digital Support Program Manager plays a critical role in advancing Smarsh’s digital-first support strategy. As a core member of the Digital Support team, this role oversees two major pillars of our customer experience: Knowledge-Centered Service (KCS) and our peer-to-peer online community. The Program Manager drives operational excellence, customer empowerment, and internal adoption of digital support practices by ensuring our knowledgebase and community programs are healthy, scalable, and aligned to organizational goals.This role is both strategic and highly operational—responsible for creating the vision, managing day-to-day execution, coordinating cross-functional stakeholders, and enabling Support teams to deliver exceptional self-service experiences. By shaping how knowledge is created and shared, and by cultivating a thriving online community, the Program Manager directly impacts customer success, case deflection, and digital engagement.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How will you contribute?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Knowledgebase (KCS Program Leadership)</li><li class="leading-relaxed">Manage the KCS strategy, roadmap, and adoption across global Support teams.</li><li class="leading-relaxed">Oversee the knowledge base to ensure content quality, accuracy, structure, and usability.</li><li class="leading-relaxed">Facilitate KCS training, workshops, and ongoing coaching for the global Support organization.</li><li class="leading-relaxed">Partner with Support Managers to ensure Coach roles are properly staffed and fully supporting their product areas.</li><li class="leading-relaxed">Lead KCS dashboard reviews with Leadership and guide data-driven decisions.</li><li class="leading-relaxed">Coordinate recurring KM program evaluations, audits, and health checks.</li><li class="leading-relaxed">Oversee the article quality monitoring program and ensure corrective actions.</li><li class="leading-relaxed">Drive content tuning initiatives to improve customer self-service success.</li><li class="leading-relaxed">Maintain the KCS Rewards & Recognition program to encourage participation and excellence.</li><li class="leading-relaxed">Contribute to the Content Council and act on opportunities identified across teams.</li><li class="leading-relaxed">Collaborate with AI and KDE teams to identify, prioritize, and close content gaps.</li><li class="leading-relaxed">Partner with the Digital Support team to improve content findability and search experience.</li><li class="leading-relaxed">Expand KCS practices across other teams within Smarsh to mature the knowledge ecosystem.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Community (Peer-to-Peer Program Leadership)</li><li class="leading-relaxed">Oversee the health, growth, and effectiveness of the online peer-to-peer community.</li><li class="leading-relaxed">Collaborate with Product, Marketing, Support, and other business units to design engagement programs—such as VIP initiatives, gamification, reputation models, and targeted posting strategies.</li><li class="leading-relaxed">Create, maintain, and improve moderation playbooks, workflows, and best practices.</li><li class="leading-relaxed">Facilitate Digital Support dashboard reviews with Leadership focused on community insights and performance.</li><li class="leading-relaxed">Ensure community-related roles are staffed, trained, and operating effectively across all product lines.</li><li class="leading-relaxed">Manage escalations for unanswered posts, customer concerns, or urgent issues requiring support from internal teams.</li><li class="leading-relaxed">Perform administrative functions such as account unlocks, password resets, and display name updates.</li><li class="leading-relaxed">Support other duties as needed to ensure operational excellence and community success.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What will you bring?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1–3 years of experience as a Program Manager or similar role with measurable success.</li><li class="leading-relaxed">Proven ability to thrive in fast-paced environments with multiple overlapping projects and deliverables.</li><li class="leading-relaxed">Exceptional written and verbal communication skills, with the ability to tailor messaging to different audiences.</li><li class="leading-relaxed">Strong interpersonal and collaboration skills, with experience leading and contributing to cross-functional initiatives.</li><li class="leading-relaxed">Demonstrated leadership across teams and projects, influencing without direct authority.</li><li class="leading-relaxed">Experience in support operations, self-service programs, KCS, and/or online community environments.</li><li class="leading-relaxed">Ability to partner with peers and managers to identify knowledge needs and implement solutions that improve customer and agent outcomes.</li><li class="leading-relaxed">Strong analytical and problem-solving skills, including the ability to interpret data and recommend operational improvements.</li><li class="leading-relaxed">A positive, solutions-oriented mindset, demonstrating professionalism, respect, and constructive communication at all times.</li><li class="leading-relaxed">Effective presentation and stakeholder engagement skills, comfortable representing programs to leadership.</li><li class="leading-relaxed">Confident building relationships and delivering training, coaching, and enablement to colleagues.</li><li class="leading-relaxed">A deep understanding of KCS methodology, processes, and objectives.</li><li class="leading-relaxed">Strong sense of ownership and accountability, committed to delivering exceptional customer experience and achieving business results.</li><li class="leading-relaxed">Highly effective at collaborating across teams, functions, and organizational levels.</li><li class="leading-relaxed">Proven success in teaching, coaching, and coordinating complex, multi-team initiatives.</li><li class="leading-relaxed">Bachelor’s degree or equivalent practical experience.</li><li class="leading-relaxed">A naturally curious, growth-oriented mindset with enthusiasm for continuous improvement and innovation.</li><li class="leading-relaxed">Ability to travel 5–10% as needed.</li></ul>The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.Local cost of living assessments are done for each new hire at the time of offer.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About our culture</h3>Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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