Scrunch AI

Customer Success Manager - Agency

Mid-Market Sales Manager

Senior Software Engineer, Full Stack

GTM Engineer

Senior Software Engineer, Data Systems & AI

Scrunch AI is seeking a Customer Success Manager - Agency to influence clients in adopting their generative AI search optimization platform. This role involves acting as the main point of contact for mid-market agency partners, delivering exceptional customer experiences, and fostering long-term strategic partnerships. The manager will translate platform data into actionable recommendations, guide clients through onboarding, and conduct business reviews to optimize content visibility and AI-discovery performance. The ideal candidate has a strong background in marketing technology, 2+ years in customer success, and experience in fast-paced startup environments.

We’re a fast-moving AI startup reshaping how brands show up across the world’s fastest-evolving discovery platforms. Backed by top investors, we’re building tools that help companies stand out in an increasingly noisy, algorithm-driven world. Our team combines deep technical talent with creative experimentation and we're scaling quickly.We’re looking for a Customer Success Manager - Agency with a strong background in marketing technology to help influence our clients to use and effectively adopt our platform to ensure they receive maximum value. You’ll serve as the connective tissue between our technology and our users—ensuring clients not only succeed but become champions of our product.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as the main point of contact for mid-market agency partners to deliver an exceptional customer experience, foster long-term strategic partnerships, and help maximize the impact of our cutting-edge generative AI search optimization software solution.</li><li class="leading-relaxed">Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.</li><li class="leading-relaxed">Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction.</li><li class="leading-relaxed">Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We’re Looking For:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years in customer success or account management with bonus points for experience at SEO and/or agency marketing focused SaaS companies</li><li class="leading-relaxed">Strong communication skills—you can turn technical insights into persuasive, strategic action plans for clients.</li><li class="leading-relaxed">Proven experience managing a large number of accounts in your book of business (60+) employing strategic playbooks to drive adoption and customer satisfaction</li><li class="leading-relaxed">Experience working in early-stage startups or SaaS environments, where you’ve helped define new processes and customer success strategies.</li><li class="leading-relaxed">Team first oriented mindset—you collaborate effectively across product, sales, and marketing to drive customer success.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What Success Looks Like:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proactively ensure that clients measure and achieve their desired outcome with our software solution.</li><li class="leading-relaxed">Development and maintenance of strategic account plans for every client to ensure clear alignment on their priorities and value drivers</li><li class="leading-relaxed">Onboard clients promptly to ensure they start receiving value from their investment in our platform</li><li class="leading-relaxed">Influence clients to adopt our platform and integrate it into their regular workflows leading to account expansion opportunities.</li><li class="leading-relaxed">You’re seen as a trusted advisor and key strategic partner to both your clients and our internal teams.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Join Scrunch AI?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Massive Market Shift: Be on the frontlines of the AI search revolution.</li><li class="leading-relaxed">Ownership & Impact: Your work will directly shape our growth and customer footprint.</li><li class="leading-relaxed">Remote-Friendly Culture: Work from anywhere, with flexible hours.</li><li class="leading-relaxed">Health Benefits: Comprehensive medical, dental, and vision coverage.</li></ul>Scrunch AI is an equal opportunity employer. We welcome people of all backgrounds, experiences, perspectives, and identities. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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We are looking for an experienced backend engineer to join our new ChatGPT Growth team to spearhead high-impact projects that amplify the user base of ChatGPT and Plus Subscribers. Your role will include projects such as optimizing account access, notifications, SEO, fostering value discovery, and virality. You will drive long-term growth through data analysis, product ideation, and experimentation, partnering with various engineering and product teams to deploy backend systems and achieve product goals.

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Team</h2>The ChatGPT team works across research, engineering, product, and design to bring OpenAI’s technology to the world.We seek to learn from deployment and broadly distribute the benefits of AI, while ensuring that this powerful tool is used responsibly and safely. We aim to make our innovative tools globally accessible, transcending geographic, economic, or platform barriers. Our commitment is to facilitate the use of AI to enhance lives, fostered by rigorous insights into how people use our products.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role</h2>We are looking for an experienced backend engineer to join our new ChatGPT Growth team to spearhead high-impact projects that amplify the user base of ChatGPT and Plus Subscribers. Your role will include projects such as optimizing account access, notifications, SEO, fostering value discovery, and virality. As we are in the nascent stages of growth at OpenAI, we will rely on you to discover pivotal areas where strategic bets or incremental efforts can catalyze significant impact. We value engineers who are impact-driven, autonomous, adept at discerning crucial insights from experimental results, and have a strong intuition for how to remove barriers to unlocking the magic of ChatGPT.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">In this role, you will:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive long-term growth of ChatGPT through a combination of data analysis, product ideation, and experimentation to optimize product experiences.</li><li class="leading-relaxed">Partner with iOS, Android, and fullstack engineers to</li><li class="leading-relaxed">Plan and deploy backend systems necessary to power these product experiences.</li><li class="leading-relaxed">Execute on projects by working closely with research, product, design, data science and other members of product teams to land impact on product goals.</li><li class="leading-relaxed">Create a diverse and inclusive culture that makes all feel welcome while enabling radical candor and the challenging of group-think.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You might thrive in this role if you:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Shipped features to power experiences that optimize the user funnel, such as landing pages, product pages, purchase flows, search flows, etc.</li><li class="leading-relaxed">Are highly analytical and have experience designing and implementing A/B tests, with a scientific approach to data-based experiments. You know exactly what and how to track business metrics and KPIs, and aren’t afraid to dive deep into data to earn the insights.</li><li class="leading-relaxed">Have a voracious and intrinsic desire to learn and fill in missing skills. An equally strong talent for sharing that information clearly and concisely with others</li><li class="leading-relaxed">Are comfortable with ambiguity and rapidly changing conditions. You view changes as an opportunity to add structure and order when necessary</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About OpenAI</h2>OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.For additional information, please see <a href="https://cdn.openai.com/policies/eeo-policy-statement.pdf" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement</a>.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.To notify OpenAI that you believe this job posting is non-compliant, please submit a report through <a href="https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">this form</a>. No response will be provided to inquiries unrelated to job posting compliance.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this <a href="https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">link</a>.<a href="https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">OpenAI Global Applicant Privacy Policy</a>At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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Customer Success Manager - Agency

Mid-Market Sales Manager

Senior Software Engineer, Full Stack

GTM Engineer

Senior Software Engineer, Data Systems & AI

Job Details