SEGA

Senior Live QA Technician

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This Senior Live QA Technician position at Creative Assembly involves testing award-winning Total War games, supporting launches, and managing back catalogue titles. The role requires strong communication and organizational skills, a methodical approach to identifying and reproducing player-reported issues, and excellent customer service. You will monitor social media and forums, prioritize tasks, and collaborate with development teams to ensure high-quality support pre and post-release.

Character Outsource Manager

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Position at Creative AssemblyThis position is great for those with looking to make a move into development QA and be part of testing our award-winning series of Total War games. The role involves supporting launches across a range of titles that are currently in development as well as our back catalogue titles. As a Senior Live QA Technician, you will have the opportunity to work alongside multiple teams including Development and community to actively find, reproduce and log issues raised by our players.We are looking for someone with very strong communication and organisational skills who enjoys playing Total War and other strategy games who can apply a methodical approach to supporting titles prior to and post release for issues raised by players. They will need to be able to work with various disciplines within game development to collate reports from trawling various channels to escalate key issues and priorities. They should also have a strong understanding of excellent customer service to deliver outstanding customer support.The ideal candidate will have experience with Total War titles and have previous experience in either a Live QA, customer service, client support or a similar role. They will be familiar with development cycles for software/games and can work independently when required to complete tasks in the given time frames. They will have experience working to deadlines and be able to give objective, constructive assessments of titles and features.Key ResponsibilitiesThe primary functions of the role are to monitor, find and report defects reported by the community and aid in the reproducing of issues as required, Support game launches and relay key feedback to stakeholders across multiple departments and the development team.You will be responsible for ensuring our titles are supported pre and post release. You will thoroughly monitor social media spaces and forums to locate issues, judge priority and reproduce them.You will be able to prioritize tasks and work independently when required, supporting the team when the lead is absent, focusing on delivering meetings and reports to the highest standard and co-ordinating with the wider Total War team.Working with the Wider development team, you will aim to provide the highest quality support for each release within given deadlines. This will be achieved primarily through the logging and communicating of concise defects with the correct classification and Player support.Knowledge, Skill and ExperienceEssential<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proficient time management and organisational skills, able to handle multiple tasks and meet set deadlines and priorities including the ability to adapt to change.</li><li class="leading-relaxed">Customer Support experience or relevant experience showcasing the ability to understand and empathise with players while communicating with them professionally.</li><li class="leading-relaxed">Excellent written and verbal communication skills with the ability to relay important information in the most suited format and to judge priority of information.</li><li class="leading-relaxed">Previous Senior QA Experience working in Games or Technical Customer Support experience</li><li class="leading-relaxed">A familiarity of Microsoft Office suite of software.</li><li class="leading-relaxed">Ability to follow set process and a methodical approach when investigating issues.</li><li class="leading-relaxed">Wide ranging experience playing a variety of PC video games including the grand strategy genre of games.</li><li class="leading-relaxed">A passion for video games and a desire to be part of the creative process involved in developing video games.</li></ul>Desirable<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience playing a wide range of titles in the Total War franchise both new and old.</li><li class="leading-relaxed">Experience of Community forums/social media interactions</li><li class="leading-relaxed">Knowledge of the development process and the various disciplines involved.</li><li class="leading-relaxed">Experience using bug and task tracking software ie Jira</li><li class="leading-relaxed">Knowledge of PC hardware and software on multiple platforms.</li></ul>About Creative AssemblyCreative Assembly crafts deep and detailed games that last, entertaining millions of players across the globe for decades.We are all game makers and we care deeply about the experiences we create. We empower our teams to make significant contributions to our games, supported by skills development and growth opportunities.We are located in Horsham, UK and Sofia, Bulgaria._Most roles at Creative Assembly arehybrid; what this looks like will be discussed during the interview process. For many teams this is 3 days a week in the studio. CA has the right to change requirementsbased on the needs of the business._We offer many benefits to support you and your family including:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Additional medical and dental health insurance for you, your partner and kids, life insurance, and free health care screening</li><li class="leading-relaxed">Additional holiday allowance plus full studio closure over the Christmas and New Year period, as all Bulgarian Bank holidays</li><li class="leading-relaxed">Annual discretionary studio bonus</li><li class="leading-relaxed">Defined career development pathways and personalised training support including; SEGA Dev Day, internal masterclasses, prestigious creative workshops, on-site training with renowned specialists and global conference attendance</li><li class="leading-relaxed">Public transportation card</li><li class="leading-relaxed">Monthly food vouchers</li><li class="leading-relaxed">Wellbeing support with an employee assistance programme</li><li class="leading-relaxed">Free games and merchandise plus access to our extensive games library</li><li class="leading-relaxed">Free breakfast every day - toast, cereals, yoghurts, fresh fruit, soft drinks and more in our fully stocked kitchen</li><li class="leading-relaxed">Options for subscribing to additional health, wellness and sports services</li><li class="leading-relaxed">Office massages</li><li class="leading-relaxed">Studio parties for you and your family; such as our Summer and Christmas parties, Children’s day party, wrap parties for game releases</li></ul>Our studio sites have disabled access. We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.Note to Recruitment Agencies: SEGA Europe Limited and our studios do not accept unsolicited candidate introductions from unauthorised third parties. For the avoidance of doubt, SEGA Europe is not liable for any fees, compensation or any other costs associated with the introduction of a candidate or recruitment services unless and until an agreement has been duly executed. Further details can be <a href="https://www.creative-assembly.com/note-recruitment-agencies" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">found here.</a>

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Born creates AI friends, with over 15 million users and top-ranking apps like Pengu, an IP-based AI character. Backed by $25M from world-class investors, Born is rapidly growing. This role involves building and scaling the community to millions, driving organic growth via Discord, TikTok, and Instagram, creating engaging content, and managing creator partnerships. As an early US hire, you'll shape the community's voice and own channels and campaigns.

SLAY, founded in December 2022, has swiftly made its mark in the mobile world. The company developed 5 apps and games that reached the #1 spot in the App Store across 3 continents.Backed by some of the world's most esteemed investors, including Accel, Kevin Weil, Riccardo Zacconi, Scott Belsky, and Ilkka Paananen, SLAY is rapidly growing and reaching millions of users.

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At Born, we create AI friends. Friends that enter your life at the right moment. Friends that last for a lifetime, always there for you whenever you need them most. Because everyone deserves a great friend. We now have over 15 million users and are rapidly growing across our products.Since launching in 2022, we have released five apps, each reaching the top of the App Store worldwide. Our flagship AI friend is Pengu. Pengu is an IP-based AI character that lives between you and your real friends — you can raise it together, play games, chat, and watch it live its own life. Pengu has become the biggest AI character app with its own IP in the US. We have also launched a new AI social product in stealth that is already seeing outstanding adoption.We are backed by world-class investors, including Accel, Kevin Weil, Riccardo Zacconi, Scott Belsky, and Ilkka Paananen, and we have raised $25M to date.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Tasks</h2>You’ll work on building and scaling our community to millions of users: driving organic growth through Discord, TikTok, and Instagram, creating content that resonates, managing hundreds of creators, and acquiring new ones to expand our reach.As one of our first hires in the US, you’ll shape the voice of our community in the US-market from day one and have ownership across channels, campaigns, and creator partnerships.Our Philosophy:A-Players Only: We’re building a team of top-tier talent. A-players hire A-players. We’d rather invest in one exceptional person with an above-market salary they’re thrilled about than settle for multiple B-players at standard rates.Drive: You’re relentless and motivated to do whatever it takes to succeed. You thrive on growth, culture, and community. You might have something to prove, a fire in your belly, or a knack for making things go viral. Work isn’t just a job, it’s how you find purpose and bring people together.Flat Structure: Flat company org. Titles reflect scope. No political promotion games.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Having product sense is great.</li><li class="leading-relaxed">Deep understanding of social media culture: TikTok, Instagram, and Discord are second nature to you.</li><li class="leading-relaxed">Experience building and growing online communities from scratch to scale.</li><li class="leading-relaxed">Experience managing and activating creators or influencers at scale.</li><li class="leading-relaxed">Experience driving organic growth through content, campaigns, and partnerships.</li><li class="leading-relaxed">Strong ability to sell the vision. Convincing creators, partners, and users to join and stay engaged.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Compensation and Stock Options: Competitive compensation and equity options.</li><li class="leading-relaxed">Your move, our support: Generous relocation bonus included.</li><li class="leading-relaxed">Openness: Flexible hybrid work environment.</li><li class="leading-relaxed">Prime NY Office: Our NY office boasts state-of-the-art amenities.</li><li class="leading-relaxed">Full Commute Reimbursement: We cover 100% of your commuting costs.</li><li class="leading-relaxed">Supportive team: A team that values passion, openness, and having your back.</li><li class="leading-relaxed">Regular offsite gatherings: To celebrate wins, and build connections.</li></ul>

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