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As a Business & Commercial Analyst, you will primarily be responsible for the financial planning and analysis processes across various business units. You will be responsible for budgeting, forecasting, and financial reporting, and tasked with analysing figures from sales to profit and providing these insights to the various business units. Specifically, you will work with the Associate Business Planning Director and the Head of Commercial Analysis on implementing the financial analysis, collaborating closely with the Business Planning team in Sega of America. This role would suit someone with 5+ years of experience in financial planning, analytics, or insights, and would favour someone with strong organizational and communication skills.

Senior Development Manager

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role: Business & Commercial Analyst</h2>Company: SEGA Europe LtdLocation: Building 12, Chiswick Business Park, 566 Chiswick High Road, London, W4 5AN<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Summary</h3>As a Business & Commercial Analyst, you will primarily be responsible for the financial planning and analysis processes across various business units. You will be responsible for budgeting, forecasting, and financial reporting, and tasked with analysing figures from sales to profit and providing these insights to the various business units. Specifically, you will work with the Associate Business Planning Director and the Head of Commercial Analysis on implementing the financial analysis, collaborating closely with the Business Planning team in Sega of America.This role would suit someone with 5+ years of experience in financial planning, analytics, or insights, and would favour someone with strong organizational and communication skills.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3>Specifically, you will:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work with the Associate Business Planning Director and the Head of Commercial Analysis on implementing the financial analysis.</li><li class="leading-relaxed">Analyse financial data and provide projections and financial models.</li><li class="leading-relaxed">Analyse P&L and share valuable insights with business units to drive business performance.</li><li class="leading-relaxed">Collaborate with cross-functional teams to ensure alignment of financial goals with business objectives.</li><li class="leading-relaxed">Create a project P&L by communicating with project stakeholders.</li><li class="leading-relaxed">Create budget and forecast management process.</li><li class="leading-relaxed">Support the tracking and auditing of sales versus commercial expectations, and targets.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Knowledge, Skills and Experience</h3>Essential<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of business finance or other relevant experience.</li><li class="leading-relaxed">Knowledge of data analysis and forecasting methodology.</li><li class="leading-relaxed">Knowledge of general accounting and financial planning.</li><li class="leading-relaxed">Strong attention to detail, and organisational skills.</li><li class="leading-relaxed">Excellent communication skills, both written and oral; Able to articulate complex concepts clearly and concisely.</li><li class="leading-relaxed">Expert in Microsoft Excel with experience in PowerPoint.</li><li class="leading-relaxed">A self-motivated individual able to excel both independently and collaboratively on other stakeholder's projects.</li><li class="leading-relaxed">Be able to adapt to the company’s working from office guidelines. (3+ days working from office)</li></ul>Desirable<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Passionate about video games with a good understanding of genres and key video game concepts.</li><li class="leading-relaxed">Knowledge in using visualization tools (Power BI, Tableau or similar).</li><li class="leading-relaxed">Knowledge in database querying (SQL).</li><li class="leading-relaxed">Prior experience in video games / entertainment industry.</li><li class="leading-relaxed">Japanese language at intermediate/expert level</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Commitment to Equity, Diversity, Inclusion & Belonging:</h3>At SEGA, we celebrate diversity and believe in a diverse, inclusive, and equitable world in which everyone feels valued and respected regardless of what they look like or where they come from. Whether you’re a prospective employee or a full-time member of staff, we want you to feel involved and supported in all aspects of our work and to have amazing opportunities during your time with us regardless of your background. We welcome people regardless of age, race, ethnicity, disability, gender identity and expression, sexual orientation, neurotype, socioeconomic background, and whether you’re pregnant or on family leave.SEGA is a place where staff have a voice which is integral to our success as a business. Our inclusive, passionate people are empowered to educate, inform, and build awareness through our inclusion and wellbeing staff led values groups which include DEN (Disability Employee Network), RISE (Reinforcing Inclusion through Solidarity and Equality), Women at SEGA, PRIDE, SEGA Minds (group supporting mental health), Momiji (group that celebrates our Japanese heritage, language, and culture) and VIBE (our social and engagement committee).

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Plaid's consumer support team works to support consumers by acknowledging, informing, and empowering them through every step of the linking or unlinking process. This position involves prioritizing incoming consumer tickets, diagnosing technical issues, collaborating with cross-functional teams for timely solutions, and contributing to process improvement initiatives to streamline workflows and enhance customer experience.

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We support the next generation of financial services by investigating, escalating, and fixing the issues affecting our customers and our consumers.We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.Plaid's suite of products empowers users to seamlessly link up with the applications of their choice. Our consumer support team works to support our consumers by acknowledging, informing, and empowering our consumers through every step of the linking, or unlinking process. Our consumer support team handles a wide spectrum of issues, spanning from technical queries to concerns regarding security and privacy. As the frontline interface between Plaid and our users, we ensure a smooth and reliable experience for all.This position will play a crucial role in ensuring efficient and effective customer support operations. Your responsibilities will include prioritizing incoming consumer tickets, diagnosing technical issues, and collaborating with cross-functional teams to deliver timely solutions. Additionally, you will contribute to process improvement initiatives by identifying areas for optimization and working on projects that streamline workflows.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Respond to an average of 25+ tickets per day while consistently maintaining high CSAT and quality scores</li><li class="leading-relaxed">Triage incoming consumer tickets to ensure proper prioritization of the queue</li><li class="leading-relaxed">Accurately diagnose issues and provide clear, effective resolutions</li><li class="leading-relaxed">Collaborate cross-functionally to resolve consumer challenges and deliver timely, empathetic communication</li><li class="leading-relaxed">Contribute to team projects aimed at improving internal workflows and enhancing the customer experience</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1+ years of support experience in a support role and ability to exude a genuine interest and passion for Support</li><li class="leading-relaxed">Effective written and verbal communication</li><li class="leading-relaxed">Strong attention to detail</li><li class="leading-relaxed">Experience communicating technical issues to non-technical consumers</li><li class="leading-relaxed">Working with technical partners</li><li class="leading-relaxed">Experience with Zendesk (or similar CSM), Slack, Google Suite, etc and working in distributed environment</li><li class="leading-relaxed">Experience working with legal, compliance, and privacy partners, preferred</li><li class="leading-relaxed">Knowledge of DSR requirements, preferred</li><li class="leading-relaxed">Experience with AI in a support environment, preferred</li><li class="leading-relaxed">Experience with other multiple types of support channels, such as live chat, social support, etc., preferred</li><li class="leading-relaxed">Knowledge of APIs and FinTech, preferred</li></ul>$54,720.00 - $90,000.00 per yearTarget base salary for this role is between $54,720 and $90,000 per year encompassing all zones. The target base salary will vary based on the job's location.Our geographic zones are as follows:Zone 1 - New York City and San Francisco Bay AreaZone 2 - Los Angeles, Seattle, Washington D.C.Zone 3 - Austin, Boston, Denver, Houston, Portland, Sacramento, San DiegoZone 4 - Raleigh-Durham and all other US citiesAdditional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plansOur mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.Please review our Candidate Privacy Notice <a href="https://plaid.com/legal/#candidate-privacy-notice" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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