Sierra

Software Engineer, Site Reliability (SRE)

Software Engineer, Infrastructure

Software Engineer, Data Platform & Products

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As a Software Engineer on the Site Reliability team at Sierra, you will define and build the foundation of reliability, observability, and scalability for Sierra’s AI-driven infrastructure. You will collaborate with engineering and product teams to ensure systems are highly available, efficient, and designed for growth. Key responsibilities include owning the observability stack, designing reliable and scalable systems, implementing cloud infrastructure using Terraform and DevOps tools, improving LLM deployment reliability, and leading enhancements to CI/CD and incident management processes.

Sales Engineer

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you'll do</h2><p class="my-4 text-gray-700 leading-relaxed">As a Software Engineer on our Site Reliability team at Sierra, you will be responsible for defining and building the foundation of reliability, observability, and scalability across Sierra’s AI-driven infrastructure. You’ll partner closely with our core engineering and product teams to ensure our systems are highly available, efficient, and built for growth.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own Sierra’s observability stack—monitoring, alerting, logging, and tracing—to give engineers clear visibility into system health and performance.</li><li class="leading-relaxed">Partner with product and platform engineers to design systems that are reliable and scalable from day one—not as an afterthought.</li><li class="leading-relaxed">Design and implement scalable, reliable, and secure cloud infrastructure (AWS) using Terraform and modern DevOps tooling.</li><li class="leading-relaxed">Improve the reliability and scalability of our LLM deployments, ensuring robust, performant, and cost-effective operation.</li><li class="leading-relaxed">Lead improvements to deployment pipelines, CI/CD tooling, and incident management processes to reduce downtime and response time.</li><li class="leading-relaxed">Define the foundation of SRE practices at Sierra, influencing culture, tooling, and best practices across the engineering org.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you'll bring</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of hands-on experience in Site Reliability or Infrastructure engineering roles for complex SaaS or cloud-based systems.</li><li class="leading-relaxed">Experience designing for availability, scalability, and reliability at both infrastructure and application layers.</li><li class="leading-relaxed">Deep experience with Terraform, AWS services, container orchestration, and cloud networking (including IAM and VPC architecture).</li><li class="leading-relaxed">Strong background in observability systems (e.g., Prometheus, Grafana, Datadog, or similar).</li><li class="leading-relaxed">Experience working with enterprise customers and familiarity with their compliance and networking needs along with integration patterns.</li><li class="leading-relaxed">Comfortable working in fast-moving environments and collaborating across product, ML, and core engineering teams.</li><li class="leading-relaxed">Degree in Computer Science or a related field, or equivalent professional experience.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Even better...</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with LLM infrastructure — optimizing inference performance, managing fine-tuned models, or large-scale model deployment.</li><li class="leading-relaxed">Past experience in an early-stage startup environment, especially defining SRE culture and tooling from scratch.</li><li class="leading-relaxed">Familiarity with incident management automation or self-healing infrastructure patterns.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our values</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Trust:</strong> We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.</li><li class="leading-relaxed"><strong>Customer Obsession:</strong> We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.</li><li class="leading-relaxed"><strong>Craftsmanship:</strong> We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.</li><li class="leading-relaxed"><strong>Intensity:</strong> We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.</li><li class="leading-relaxed"><strong>Family:</strong> We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we offer</h2><p class="my-4 text-gray-700 leading-relaxed">We want our benefits to reflect our values and offer the following to full-time employees:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible (Unlimited) Paid Time Off</li><li class="leading-relaxed">Medical, Dental, and Vision benefits for you and your family</li><li class="leading-relaxed">Life Insurance and Disability Benefits</li><li class="leading-relaxed">Retirement Plan (e.g., 401K, pension) with Sierra match</li><li class="leading-relaxed">Parental Leave</li><li class="leading-relaxed">Fertility and family building benefits through Carrot</li><li class="leading-relaxed">Lunch, as well as delicious snacks and coffee to keep you energized</li><li class="leading-relaxed">Discretionary Benefit Stipend giving people the ability to spend where it matters most</li><li class="leading-relaxed">Free alphorn lessons</li></ul><p class="my-4 text-gray-700 leading-relaxed">These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Be you, with us</h2><p class="my-4 text-gray-700 leading-relaxed">We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.</p>

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Discord is seeking an experienced Director of Sales, EMEA to lead and expand its gaming sales business across EMEA markets. This role involves achieving revenue quotas, building the inaugural sales team in EMEA, and creating a multi-year growth plan for sustainable growth, starting with the gaming vertical. The director will prospect media buying opportunities with game publishers and agencies, build relationships with executive stakeholders, and help clients achieve marketing goals using Discord's ad solutions, leveraging extensive experience in gaming, advertising, and media.

Discord is a voice, video and text platform that helps friends come together to hang out, play games and have fun. When Jason Citron and Stanislav Vishnevskiy founded Discord in 2015 they had a hunch that multiplayer gaming would be the future of entertainment and that people would need a communications platform designed for them to talk with their gaming friends. Today, gaming has become the largest form of entertainment in the world, bigger than movies and music combined. It’s the fastest-growing as well. Discord makes it feel like you’re playing in the same room with friends.

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<p class="my-4 text-gray-700 leading-relaxed">Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: <strong>play video games.</strong> Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.</p><p class="my-4 text-gray-700 leading-relaxed">We are seeking an experienced Director of Sales, EMEA to join our growing gaming sales team at Discord. This role is perfect for someone passionate about the gaming industry in Greater Europe & burgeoning/growth adjacent territories in the region. who is eager to help gaming companies connect with their most dedicated audiences across the region.</p><p class="my-4 text-gray-700 leading-relaxed">The expected outcomes for this position in year one are:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Achieving revenue quotas</li><li class="leading-relaxed">Building the inaugural Sales Team in EMEA</li><li class="leading-relaxed">Creating a vision, multi-year plan for sustainable growth within the territory, starting with the gaming vertical and expanding into other areas</li></ul><p class="my-4 text-gray-700 leading-relaxed">This is a regional leadership role where you will work to expand our established gaming sales business across EMEA markets. You will leverage your prior experience in gaming, advertising, and media spaces within the region, bringing a combination of strategic business thinking, industry relationships, product insights, and an ability to build a significant, recurring book of business with clients.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you'll be doing:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You will be responsible for hitting revenue and account goals by:</li><li class="leading-relaxed">Prospecting and sourcing media buying opportunities with game publishers, developers, & platforms as well as their respective media agencies across EMEA</li><li class="leading-relaxed">Building & deepening relationships within the gaming industry with executive stakeholders & key decision makers at the brand direct and agency levels</li><li class="leading-relaxed">Helping clients achieve business and marketing goals via Discord's ad solutions</li><li class="leading-relaxed">Building and scaling a best-in-class sales team within the gaming vertical across EMEA</li><li class="leading-relaxed">You will define and execute effective and repeatable sales motions and operational processes tailored to EMEA markets. You will apply an account planning process to prioritize accounts, grow revenue, educate clients, lead strategic client conversations, and navigate complex relationships.</li><li class="leading-relaxed">You will create and convey compelling sales presentations and proposals utilizing internal and external data relevant to EMEA gaming audiences.</li><li class="leading-relaxed">You will become an expert in Discord solutions and adapt recommendations to suit varying client needs within diverse EMEA markets.</li><li class="leading-relaxed">You will be responsible for consulting with clients and contributing to marketing and media plans that enables them to reach their target gaming audiences on Discord across EMEA.</li><li class="leading-relaxed">You will demonstrate expertise around the gaming, media, and marketing spaces to clients, within Discord, and in industry forums throughout the region.</li><li class="leading-relaxed">You will manage and grow a team of Account Executives and Account Managers focused on the EMEA gaming vertical.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you should have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years of direct experience in ad sales and sales leadership in the gaming industry with significant experience in EMEA markets</li><li class="leading-relaxed">Experience in managing gaming clients throughout the funnel with a deep understanding of their challenges and objectives within EMEA</li><li class="leading-relaxed">Experience in building relationships with top marketing decision-makers at gaming companies and their agencies across multiple EMEA markets</li><li class="leading-relaxed">Ability to analyze data and identify insights to assess campaign performance</li><li class="leading-relaxed">Ability to proactively troubleshoot and problem solve quickly and through the proper escalation channels</li><li class="leading-relaxed">Experience with marketing and ad technology ecosystem including ability to collect and convey product needs as well as working cross-functionally to diagnose and solve technical problems for clients</li><li class="leading-relaxed">Experience in negotiating and structuring standard and non-standard ad buying agreements in accordance with regional requirements</li><li class="leading-relaxed">Experience in growing, mentoring, and managing sales teams across multiple countries</li><li class="leading-relaxed">Fluency in English, with additional European languages a plus</li><li class="leading-relaxed">Willingness to travel within the EMEA region</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Discord?</h3><p class="my-4 text-gray-700 leading-relaxed">Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. <strong>Join us in our mission! Your future is just a click away!</strong></p><p class="my-4 text-gray-700 leading-relaxed">Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.</p><p class="my-4 text-gray-700 leading-relaxed"><em><strong>Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking <a href="https://discord.com/terms/applicant-candidate-privacy-policy" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">HERE.</a></strong>_</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

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