Sierra

Product Manager, Agent Development

Enterprise Sales Associate

Software Engineer, Agent (New Grad)

APX (New Grad)

Product Manager, Core

Agent Engineering Manager

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At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. This role involves partnering with engineers and customers to build and ship enterprise-grade AI agents that handle thousands of customer conversations daily. You will engage with customers to discover requirements, present demonstrations, address technical challenges, and improve virtual agents. Additionally, you will shape the product roadmap by working with engineering and product development teams to implement new features essential for customer success.

Software Engineer, Agent (Spanish speaking)

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About us</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London.</li><li class="leading-relaxed">We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.</li><li class="leading-relaxed">Our co-founders are <a href="https://www.linkedin.com/in/brettaylor/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Bret Taylor</a> and <a href="https://www.linkedin.com/in/claybavor/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Clay Bavor</a>. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you'll do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Build enterprise-grade AI agents</strong>: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.</li><li class="leading-relaxed"><strong>Engage with customers</strong>: In the role, you will engage with all levels of our customers’ businesses:</li><li class="leading-relaxed">Discover and assess their requirements.</li><li class="leading-relaxed">Prepare and present demonstrations of Sierra’s agent.</li><li class="leading-relaxed">Address and overcome technical challenges in the business process by working with technical counterparts.</li><li class="leading-relaxed">Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.</li><li class="leading-relaxed">Become trusted advisors and drive strategic technical strategies for our customers.</li><li class="leading-relaxed"><strong>Shape the product roadmap</strong>: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you'll bring</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5-7+ years experience in product development of highly technical products.</li><li class="leading-relaxed">Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.</li><li class="leading-relaxed">Experience crafting and tailoring a message for potential customers, including executives.</li><li class="leading-relaxed">Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.</li><li class="leading-relaxed">Degree in a technical or related field, or equivalent professional experience.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Even better...</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">AI-related experience (experience with product development for AI agents a plus).</li><li class="leading-relaxed">Some coding experience with React, Typescript, and Go.</li><li class="leading-relaxed">MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).</li><li class="leading-relaxed">Past roles that interface with end customers to influence software development.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our values</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Trust:</strong> We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.</li><li class="leading-relaxed"><strong>Customer Obsession:</strong> We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.</li><li class="leading-relaxed"><strong>Craftsmanship:</strong> We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.</li><li class="leading-relaxed"><strong>Intensity:</strong> We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.</li><li class="leading-relaxed"><strong>Family:</strong> We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we offer</h2><p class="my-4 text-gray-700 leading-relaxed">We want our benefits to reflect our values and offer the following to full-time employees:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible (Unlimited) Paid Time Off</li><li class="leading-relaxed">Medical, Dental, and Vision benefits for you and your family</li><li class="leading-relaxed">Life Insurance and Disability Benefits</li><li class="leading-relaxed">Retirement Plan (e.g., 401K, pension) with Sierra match</li><li class="leading-relaxed">Parental Leave</li><li class="leading-relaxed">Fertility and family building benefits through Carrot</li><li class="leading-relaxed">Lunch, as well as delicious snacks and coffee to keep you energized</li><li class="leading-relaxed">Discretionary Benefit Stipend giving people the ability to spend where it matters most</li><li class="leading-relaxed">Free alphorn lessons</li></ul><p class="my-4 text-gray-700 leading-relaxed">These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Be you, with us</h2><p class="my-4 text-gray-700 leading-relaxed">We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.</p>

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Side

German LQA tester

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kaizen gaming 

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Trading Compliance Officer

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Game Designer

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This role involves performing German language quality assurance for translated game software. Responsibilities include identifying linguistic errors, ensuring terminology consistency, adhering to console manufacturer guidelines, and evaluating translation quality based on game context. The tester will report bugs, suggest improvements, and verify fixes throughout the game development cycle. The ideal candidate has native-level German, fluent English or Japanese, and basic PC skills, with a passion for video games.

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development.

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HR Executive

Functionality Quality Assurance Test Lead (FQA Lead) - Gaming

QA Lead - Video Game Tester

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">German language check for translated game software</li><li class="leading-relaxed">Find spelling, grammar, punctuation, and all kinds of other linguistic errors.</li><li class="leading-relaxed">Confirm that terminology is unified according to the developer's localization policy.</li><li class="leading-relaxed">Confirm that the notation method follows the guidelines of the game console manufacturer.</li><li class="leading-relaxed">Carefully examine whether the quality of the translation is high enough, taking into account the story and scenes in the game.</li><li class="leading-relaxed">Report errors clearly and concisely on the bug database.</li><li class="leading-relaxed">If there is a more appropriate translation or translation, we will also suggest it.</li><li class="leading-relaxed">We will ensure that the bug is fixed and implemented correctly in the next version.</li><li class="leading-relaxed">Repeat the above cycle many times until the game is finally completed.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Native-level German proficiency</li><li class="leading-relaxed">Fluent English or Japanese</li><li class="leading-relaxed">Understanding of German culture</li><li class="leading-relaxed">Someone who can pay attention to details</li><li class="leading-relaxed">Someone who plays video games on a daily basis</li><li class="leading-relaxed">Basic PC operation skills (Word/Excel)</li><li class="leading-relaxed">You are passionate about video games</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>[Desirable experience/ability]</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in QA work (tester, etc.)</li><li class="leading-relaxed">Experience with QA tools</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>[Image of the person you are looking for]</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Those who value teamwork and communication</li><li class="leading-relaxed">People who like games and play them regularly</li><li class="leading-relaxed">People who have high attention to detail</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Collaborating with people creating innovative interactive entertainment.</li><li class="leading-relaxed">Dynamic and entrepreneurial culture.</li><li class="leading-relaxed">Video games focused environment.</li><li class="leading-relaxed">Contract Employee*Permanent employee promotion is available.</li><li class="leading-relaxed">Trial period: 3 months / No change in conditions.</li></ul>

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Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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