Sierra

GTM Operations Lead

GTM Systems Administrator

Operations Manager, Product & Engineering

Business Operations, UK

Office Manager (Contract)

Senior Commercial Counsel - UK

Data Scientist

Technical Program Manager, Agent Development

At Sierra, we are building a platform for human-like AI customer experiences. The GTM Operations Lead will be crucial in supporting revenue planning, compensation strategy, and headcount management. This role involves developing data-driven models for attribution and propensity, owning operational reporting, and optimizing GTM processes. The lead will also foster cross-functional collaboration to align sales and agent development, ensuring efficient resource allocation and continuous improvement in a fast-growing environment.

Commercial Counsel

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About us</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London.</li><li class="leading-relaxed">We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.</li><li class="leading-relaxed">Our co-founders are <a href="https://www.linkedin.com/in/brettaylor/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Bret Taylor</a> and <a href="https://www.linkedin.com/in/claybavor/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Clay Bavor</a>. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you’ll do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Revenue Planning & Forecasting:</strong> Support the execution of revenue forecasting by leveraging data insights to drive strategic planning and financial projections. Ensure alignment with overall business objectives and market trends.</li><li class="leading-relaxed"><strong>Compensation Strategy & Planning:</strong> Design and refine compensation structures to incentivize performance, align with company goals, and maintain competitiveness in the market. Collaborate with Finance and Sales to evaluate and optimize commission plans.</li><li class="leading-relaxed"><strong>Headcount & Capacity Planning:</strong> Develop models to assess staffing needs, optimize team structures, and support efficient resource allocation as the organization scales. Ensure alignment with revenue goals and sales coverage strategies. Optimize sales territory planning to ensure equitable distribution of accounts and maximize revenue potential. Align headcount and resource allocation with sales capacity needs and revenue goals.</li><li class="leading-relaxed"><strong>Attribution & Propensity Modeling:</strong> Build and refine data-driven models to analyze customer behavior, predict demand, and identify revenue opportunities. Provide actionable insights to optimize sales and marketing efforts.</li><li class="leading-relaxed"><strong>Operational Reporting & Dashboards</strong>: Own and evolve business reporting frameworks, ensuring real-time visibility across GTM teams. Develop and manage dashboards and KPIs to track performance, optimize decision-making, and ensure data integrity in collaboration with other Ops team members.</li><li class="leading-relaxed"><strong>Process Optimization & Scalability</strong>: Establish and enforce standardized processes across GTM functions, ensuring clarity, efficiency, and scalability. Identify and remove bottlenecks in operational workflows to enhance productivity.</li><li class="leading-relaxed"><strong>Cross-Functional Collaboration & GTM Alignment:</strong> Partner with customer-facing teams, driving alignment between Sales and Agent Development. Ensure a structured operational cadence to support alignment, accountability, and continuous optimization.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you’ll bring</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years of experience in GTM/revenue operations, sales operations, or a similar role</li><li class="leading-relaxed">Proven track record of building and scaling GTM/revenue operations in a startup or fast-growth environment.</li><li class="leading-relaxed">Experience scaling and mentoring teams during periods of high growth.</li><li class="leading-relaxed">Deep understanding of complex enterprise SaaS sales processes and dynamics.</li><li class="leading-relaxed">Strong analytical and problem-solving skills, with experience or a keen interest in SQL.</li><li class="leading-relaxed">Ideally an expert in using Salesforce.</li><li class="leading-relaxed">Exceptional communication and leadership skills, with the ability to influence stakeholders at all levels.</li><li class="leading-relaxed">Experience in partnerships and business development roles.</li><li class="leading-relaxed">Ideally has a familiarity with AI or conversational AI technologies.</li><li class="leading-relaxed">A degree in Business Administration, Finance, or a related field, or equivalent professional experience.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our values</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Trust:</strong> We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.</li><li class="leading-relaxed"><strong>Customer Obsession:</strong> We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.</li><li class="leading-relaxed"><strong>Craftsmanship:</strong> We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.</li><li class="leading-relaxed"><strong>Intensity:</strong> We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.</li><li class="leading-relaxed"><strong>Family:</strong> We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we offer</h2><p class="my-4 text-gray-700 leading-relaxed">We want our benefits to reflect our values and offer the following to full-time employees:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible (Unlimited) Paid Time Off</li><li class="leading-relaxed">Medical, Dental, and Vision benefits for you and your family</li><li class="leading-relaxed">Life Insurance and Disability Benefits</li><li class="leading-relaxed">Retirement Plan (e.g., 401K, pension) with Sierra match</li><li class="leading-relaxed">Parental Leave</li><li class="leading-relaxed">Fertility and family building benefits through Carrot</li><li class="leading-relaxed">Lunch, as well as delicious snacks and coffee to keep you energized</li><li class="leading-relaxed">Discretionary Benefit Stipend giving people the ability to spend where it matters most</li><li class="leading-relaxed">Free alphorn lessons</li></ul><p class="my-4 text-gray-700 leading-relaxed">These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Be you, with us</h2><p class="my-4 text-gray-700 leading-relaxed">We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.</p>

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Social Media Coordinator

foxi ventures

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LTI Mindtree

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AI Software Engineer

Specialist - Quality Engineering

Oracle ATG Web Commerce Developer

As part of the Penn Interactive team, you will be working with a team of smart, friendly, and dedicated Engineers, Product Managers and Designers determined to deliver some of the best apps the market has to offer. We are looking for an Incident Commander to join our Incident Management team, to work cross-functionally across engineering, and be the front line for incidents and working with Application and Reliability teams to help prevent new events. This position is responsible for all engineering and some non-engineering incidents, including P1-P4, classifying and documenting them, and assisting in diagnosis, recovery, and root cause analysis. The role also involves driving improvements to service delivery and release processes based on disruption reports, leading real-time incident management, and enhancing collaboration across various teams.

Marketing Operations Associate

VIP Executive Host - PA

Product Designer

Lead Product Manager, MarTech and Promotions

<p class="my-4 text-gray-700 leading-relaxed">PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.</p><p class="my-4 text-gray-700 leading-relaxed">We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. 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These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.</p><p class="my-4 text-gray-700 leading-relaxed">When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.</p><p class="my-4 text-gray-700 leading-relaxed">With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role & Team</h2><p class="my-4 text-gray-700 leading-relaxed">As part of the Penn Interactive team, you will be working with a team of smart, friendly, and dedicated Engineers, Product Managers and Designers determined to deliver some of the best apps the market has to offer. We want you to be challenged and to get the full experience of what it’s like to work at Penn Interactive! We are looking for an Incident Commander to join our Incident Management team, to work cross-functionally across engineering, and be the front line for incidents and working with Application and Reliability teams to help prevent new events.</p><p class="my-4 text-gray-700 leading-relaxed">This position responsible for all engineering and some non-engineering incidents, which includes P1, P2, P3 and P4. Classifying and documenting all incidents and carrying out support, assisting and driving all incidents. This includes hierarchical and technical escalation, working with engineers to diagnosis, recovery, and finally root cause analysis. Additionally driving improvements to our service delivery and release processes based on disruption reports.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the work</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive and enhance collaboration with other Command Support members and Commanders, Customer Support, Application teams, SRE teams and other cross-functional teams to lead real-time incident management.</li><li class="leading-relaxed">Provides Leadership for developing Practices, Frameworks, Process Flows, Templates and Process Guides</li><li class="leading-relaxed">Continuously improve and enhance the internal framework, methodology, processes, and tools</li><li class="leading-relaxed">Developing and maintaining key practice capabilities</li><li class="leading-relaxed">Collaborating with SRE teams and Infrastructure teams to identify requirements.</li><li class="leading-relaxed">Recommends innovative solutions that enable the organization to deliver on its objectives and goals.</li><li class="leading-relaxed">Promote opportunities for Continuous Service Improvements</li><li class="leading-relaxed">Deliver incident communications to stakeholders via email, Slack, Microsoft Teams in timely manner</li><li class="leading-relaxed">Lead initiatives to promote JIRA Release Ticket management, quality and alignment with Incident management communication supporting SLAs</li><li class="leading-relaxed">Other duties as required.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About You</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in a similar role or incident management role.</li><li class="leading-relaxed">Experience and understanding of Containerization (Docker & Kubernetes preferred)</li><li class="leading-relaxed">Comfortable within Linux environments and needs.</li><li class="leading-relaxed">Experience working with AWS, GCP, and/or on-premise environments needs.</li><li class="leading-relaxed">Ability to work independently and learn quickly with little supervision.</li><li class="leading-relaxed">Ability to handle multiple projects simultaneously.</li><li class="leading-relaxed">Willingness to drop everything and take on an ad-hoc task.</li><li class="leading-relaxed">You’re the type of individual who is extremely tech-savvy and passionate about learning new technologies and tools.</li><li class="leading-relaxed">A bachelor’s degree in computer science, engineering, and/or similar experience.</li><li class="leading-relaxed"><strong>Nice to have:</strong> Postgres, MySQL, Elastic Search, Kafka, Redis, Helmfile, Terragrunt, Prometheus, and any web programming.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We Offer</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive compensation package.</li><li class="leading-relaxed">Fun, relaxed work environment.</li><li class="leading-relaxed">Education and conference reimbursements.</li><li class="leading-relaxed">Parental leave top up.</li><li class="leading-relaxed">Opportunities for career progression and mentoring others.</li></ul>

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Data Structures and Algorithms

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Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.