SigmaNEST software suite optimizes the entire fabrication process from business operations to CAD/CAM to shopfloor to logistics. The CAD/CAM nesting suite drives nearly all fabrication machines including laser, plasma, waterjet, punch and press brake with greater efficiency and savings. The Shop Manager suite schedules production and tracks parts and resources throughout the shop. The Business suite integrates with a wide range of business systems for streamlined quoting, inventory, and customer care.

Sigma Nest

Technical Management Software Technician

Regional Sales Representative

Junior Accountant

Software Support Engineer

SigmaTEK, the Italian branch of a multinational leader in CAD/CAM software solutions, is seeking a Technical Management Software Technician. The role involves analyzing customer management flows to implement software, training users, providing technical support via phone, email, and remote assistance, and supporting pre-sales activities through analysis and demonstrations. This role requires strong communication skills, active listening, the ability to work independently and in teams, excellent problem-solving abilities, proficiency in English, a strong understanding of Microsoft Office, and familiarity with databases and SQL. Travel to client locations is also expected. Experience in related fields is a plus.

SigmaTEK, filiale italiana di multinazionale leader nel settore soluzioni software CAD/CAM con sede ad Alba e Piacenza ricerca e seleziona una figura di Tecnico software gestionale Responsabilità principali: •&nbsp;&nbsp; &nbsp;Analisi: analizzare i flussi gestionali dei clienti con l'obiettivo di implementare al meglio i nostri software. •&nbsp;&nbsp; &nbsp;Formazione: formare gli utenti sull’utilizzo dei software SigmaTEK, interfacciandoti con figure professionali di diverso livello. •&nbsp;&nbsp; &nbsp;Supporto tecnico: fornire supporto tecnico sui nostri prodotti, assistendo i clienti tramite telefono, e-mail e teleassistenza. •&nbsp;&nbsp; &nbsp;Dimostrazioni: supportare le attività di pre-vendita attraverso analisi e dimostrazioni rivolte ai potenziali nuovi clienti.Requisiti necessari Per avere successo in questo ruolo, sono richieste le seguenti competenze: •&nbsp;&nbsp; &nbsp;Ottime capacità di comunicazione scritta e verbale, indispensabili per interfacciarsi con diverse figure professionali all'interno delle aziende nostre clienti. •&nbsp;&nbsp; &nbsp;Eccellente capacità di ascolto attivo, necessaria per comprendere a fondo le necessità della clientela ed essere proattivi verso le loro richieste. •&nbsp;&nbsp; &nbsp;Capacità di lavorare su molteplici progetti, sia in autonomia che in team. •&nbsp;&nbsp; &nbsp;Eccellente capacità di problem solving. •&nbsp;&nbsp; &nbsp;Buona conoscenza della lingua inglese, sia scritta che parlata. •&nbsp;&nbsp; &nbsp;Forte conoscenza del pacchetto Microsoft Office. •&nbsp;&nbsp; &nbsp;Familiarità con database e conoscenza del linguaggio SQL. •&nbsp;&nbsp; &nbsp;Flessibilità a viaggiare presso i nostri clienti (circa il 25% delle giornate lavorative). Saranno considerate un valore aggiunto: •&nbsp;&nbsp; &nbsp;Conoscenza del linguaggio C# o di altri linguaggi di programmazione come Python, JavaScript, VBA, Delphi o simili. •&nbsp;&nbsp; &nbsp;Esperienza nell’uso di editor di report, quali ad esempio Crystal Reports, o di strumenti per la presentazione di dati come Power BI. •&nbsp;&nbsp; &nbsp;Precedente esperienza in ruoli tecnici o come utente legati alla gestione di flussi aziendali (ciclo attivo, ciclo passivo, amministrazione), software MRP/ERP o gestione della produzione.Chi siamo:La suite software SigmaNEST ottimizza l’intero processo di fabbricazione, dalle operazioni aziendali al CAD/CAM, dal reparto produttivo alla logistica. La suite di nesting CAD/CAM gestisce tutte le macchine di fabbricazione, inclusi laser, plasma, punzonatrici, waterjet e piegatrici, con maggiore efficienza e risparmio. La suite Business System gestisce la produzione e mantiene la tracciabilità dei pezzi e delle risorse in tutto il reparto. Inoltre, si integra con una vasta gamma di sistemi aziendali per una gestione semplificata dei preventivi, dell’inventario e dell’assistenza clienti.SigmaNEST Systems fa parte del Gruppo Sandvik, un’azienda ingegneristica globale e ad alta tecnologia che offre prodotti e servizi che migliorano la produttività, la redditività e la sostenibilità dei clienti.Sandvik crede fortemente nei concetti di diversità, inclusione e pari opportunità.Tutte le candidature ricevute verranno equamente valutate indipendentemente da genere, identità, orientamento sessuale, origine, religione, disabilità, età e ogni altra caratteristica personale protetta dalla legge.

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Senior Product Designer

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Staff Software Engineer

As a Software Support Engineer at SigmaNEST, a business unit within Sandvik Manufacturing Solutions, you will be responsible for identifying and resolving customer issues related to the SigmaNEST software. This role involves providing first-level technical support, including troubleshooting software installation and operation issues via phone, email, and the internet. You will also travel to customer sites to install software and run test programs, provide training courses, and create technical documentation. Furthermore, the job requires working on maintenance driven coding projects, primarily in G-code, and making code fixes to resolve support issues. The ideal candidate will be able to work independently and meet deadlines.  The role also involves providing technical sales support demonstration and competitive analysis.

About us

Sandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing. Our digital manufacturing solutions automate and connect the component manufacturing value chain – from design and planning to preparation, production and verification. Our objective is to make the shift towards efficient and sustainable manufacturing. As the market leader in CAM and metrology software, with a global footprint and over 400,000 software licenses, we have a unique foundation to build on. Read more about us <a rel="noopener noreferrer" target="_blank" href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.manufacturingsolutions.sandvik%2Fen%2F&amp;data=05%7C02%7Cselden.edwards%40sandvik.com%7Ca81b13f24e72484083ef08dd61a6716f%7Ce11cbe9cf68044b99d42d705f740b888%7C0%7C0%7C638774089664605005%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=ikYq2VdIjM0Dalryi8edztCaelsRzRQjdwWjomfjMe0%3D&amp;reserved=0">here</a>.


SigmaNEST one of the growing business units within SMF is the leading provider of innovative end-to-end CAD/CAM software solutions to help professional fabricators increase ROI by optimizing material utilization, machine motion, manpower, and data management. SigmaNEST is simply the best nesting software in the industry. With unmatched versatility and maximum scalability, the comprehensive product portfolio covers the full range of fabrication workflow; from quoting to shipping, including robust integration with a wide range of business systems.


Our customer commitment is to help expand their potential by providing smart software solutions that drive the future of manufacturing. With direct representation in over 15 countries and 100+ product resellers, our customer focus is supported by a worldwide team of consultative professionals and experienced product experts.


Job Summary As part of the technical support staff, the Software Support Engineer will work with our SigmaNEST software to identify issues, help&nbsp;customers with and around those issues, and develop and implement solutions as needed. The ideal candidate will have the ability to learn quickly and work on overlapping tasks.


Responsibilities

Technical Support

<ul><li>Provide first-level support for customer concerns and issues regarding software installation and operation.</li><li>Effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet</li></ul><ul><li>Customer notification and workflow coordination and follow-up to maintain service level agreements</li></ul>

Applications Engineering

<ul><li>Travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove the software capabilities</li><li>Provide engineering support of our incoming tickets, including extensive troubleshooting</li><li>Work on maintenance driven coding projects, primarily in G-code</li><li>Read and understand complex application code and make code fixes to resolve support issues</li></ul>

Training, Demonstrations &amp; Documentation

<ul><li>Provide training courses for our customers: onsite, at our in-house training facility, and over the internet</li><li>Provide technical sales support demonstration and competitive analysis (benchmarking).</li><li>Create technical documentation of issues and their solutions to help future efforts and resolutions</li><li>Document complaint reports and troubleshooting steps</li></ul>

Desired Education and Skills

<ul><li>0-2 years of IT helpdesk/technical support experience, preferably in software or hardware support</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>Ability to work independently and meet multiple deadlines</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Proficiency in Microsoft Office and Windows</li><li>SQL database experience is a plus</li><li>Ability to travel up to 25% of the time</li></ul>


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