SimpliSafe Home Security is a disruptive tech company, with big ideas and a team full of people who are chomping at the bit to make them happen. We work together to make sure our product and user experience are the best they can possibly be, from engineers to customer service representatives to graphic designers and web developers. We’re changing the way people think about home security — and we want your help!

SimpliSafe

Field Sales Senior Operations Specialist

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SimpliSafe is seeking a Field Sales Senior Operations Specialist to support its growing field sales team. This role involves managing inventory across the sales network, coordinating with supply chain, and auditing third-party sales offices. The specialist will also act as the primary point of contact for field sales representatives, handling escalations related to order flow and customer information, and facilitating resolutions with other departments. Additionally, the role includes managing compliance cases, processing documentation, maintaining compliance libraries, conducting audits, and assisting with the development of standardized operational processes. The ideal candidate is a proactive problem-solver with strong organizational skills and a commitment to operational excellence.

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<div>About SimpliSafe We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.&nbsp; We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. Why are we hiring? Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.&nbsp; What you’ll do As the Field Sales Sr. Operations Specialist at SimpliSafe, you will support the success of our growing field sales team. You will directly support our sales representatives by ensuring they have inventory on hand to sell, handling their escalations and questions, and managing compliance across the force. The ideal candidate is a proactive problem-solver with strong organizational skills and a commitment to operational excellence, allowing our sales representatives to focus on driving sales and acquiring new customers. Key Responsibilities: <ul> <li>Network Inventory Management:</li> <ul> <li>Manage inventory across our sales network to ensure adequate product on hand to meet sales demands and customer needs.</li> <li>Coordinate with supply chain to process and track shipments to sales offices – and ensure acceptance and stocking at those offices.</li> <li>Leverage inventory planning / management tool.</li> <li>Audit 3rd party sales offices, confirming inventory positions and potential loss.&nbsp;</li> </ul> <li>Sales Representative Support &amp; Escalation Management:</li> <ul> <li>Serve as the primary point of contact for field sales representatives regarding escalations (e.g. issue with order flow, customer order information) and questions.</li> <li>Facilitate resolution to escalations with other departments (e.g., Customer Experience, Ecommerce), and provide timely and effective solutions to issues, minimizing disruption to sales activities.</li> <li>Manage customer order issues in our CRM to make sure customers receive proper hardware.</li> </ul> <li>Compliance &amp; Process Management:</li> <ul> <li>Manage compliance cases across our sales network; processing proper documentation, maintaining compliance case libraries, and conducting audits.&nbsp;</li> <li>Build proactive compliance dashboards that provide visibility to potential issues.</li> <li>Collaborate with legal and people teams to ensure proper licensing and documentation is on file for offices and sales representatives.</li> <li>Assist in the development and implementation of standardized operational processes to improve efficiency and consistency.</li> </ul> <li>Operational Enablement:</li> <ul> <li>Identify opportunities for process improvement and efficiency gains across each of the main categories above.&nbsp;</li> <li>Own communication and processes with proper cross-functionals.</li> </ul> </ul> Qualifications: <ul> <li>3-6 years of experience in sales operations, field support, forecasting, or a similar role, preferably in a fast-paced sales environment.</li> <li>Exceptional organizational and time management skills with the ability to prioritize multiple tasks effectively. This includes balancing prompt responses to urgent in-field escalations with long-term planning to prevent future issues (e.g., inventory on hand).</li> <li>Strong problem-solving abilities and a proactive approach to identifying and resolving issues.</li> <li>Excellent written and verbal communication skills, with the ability to interact professionally with diverse stakeholders.</li> <li>Strong ability to prioritize</li> <li>Proficiency in Google Office and/or Microsoft Office Suites (especially Google Sheets / Excel).</li> <li>Experience with inventory planning tool a plus.</li> <li>Ability to work independently and as part of a team in a dynamic, rapidly changing environment.</li> <li>Knowledge of sales processes and field sales dynamics is a plus.</li> </ul> What Values You’ll Share <ul> <li>Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.</li> <li>Aim High - Always challenging ourselves and others to raise the bar.</li> <li>No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.</li> <li>One Team - Taking a highly collaborative approach to achieving success.</li> <li>Lift As We Climb - Investing in developing others and helping others around us succeed.</li> <li>Lean &amp; Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.</li> </ul> What We Offer <ul> <li>A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive&nbsp;&nbsp;</li> <li>A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please <a href="https://careers.simplisafe.com/wp-content/themes/simplisafe/assets/build/pdf/benefits-overview.pdf">click here</a>)</li> <li>Free SimpliSafe system and professional monitoring for your home.&nbsp;</li> <li>Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.</li> </ul> We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact <a href="mailto:careers@simplisafe.com">careers@simplisafe.com</a>.

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Illumina


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Illumina is seeking a Sr. Business Process Analyst to join their Global Facilities team. This role is responsible for creating and executing processes, analytics, business analysis, and technology support for the Global Facilities Organization. The analyst will ideate solutions for visibility, work with SAP MMS (EAM/S4) and Service Now (SNOW) processes, and extract insights from system data. Key responsibilities include gathering requirements, identifying risks, supporting project teams, creating analyses and reports using Tableau or similar software, providing analytical support to leadership, ensuring consistent data usage, and implementing governance and compliance metrics. The ideal candidate will have strong analytical skills, a focus on systems and process scalability, and proficiency with various data and BI tools.

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<h2></h2>At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.<h2></h2>This position will be an instrumental member of the Global Facilities team responsible for creating and executing processes, analytics, business analysis, and technology support for the Global Facilities Organization. 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Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. 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