Single Store

Cloud Database Support Engineer

Technical Account Manager

Lead Value Engineering

The Cloud Database Support Engineer role involves providing technical support to enterprise customers via email and live support, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages. The engineer will identify and reproduce product issues, perform QA, and submit formal bug reports. Collaboration with software developers, sales engineers, and technical account managers is crucial to keep all teams up to date with current customer issues. The role also includes streamlining and improving support and engineering processes, authoring internal run-books or public documentation, and ensuring customers have a positive support experience. The engineer will also be involved in diagnosing SQL query behavior, all in the name of resolving complex database issues.

<div>Position Overview Our customers are at the forefront of some of the most interesting data in the world, using SingleStore to push the boundaries every day. To do this well, they leverage the expertise of our Support Engineering Team, composed of technical subject matter experts on the frontlines of critical customer issues.&nbsp; This Support Engineering role skews far more towards engineering than typical technical support as you will need to delve into database internals and memory allocators, investigate Linux and host-related configurations, and diagnose SQL query behavior, all in the name of resolving complex database issues. Our Support Engineers are constantly learning a wide range of customer systems and technical concepts and are thrilled by the new and exciting challenges that they encounter on a regular basis.&nbsp; To accurately identify the source and solution of an issue, this team will take the time to learn about the customer’s business and systems while helping to improve their fundamental SingleStore and database operational knowledge. This often requires additional research and time spent on learning new technologies and tools outside of SingleStore while also being deeply engaged with multiple departments including development teams, query performance engineering, product management, infrastructure SREs, etc. Required Hours <ul> <li>The hours required are from 9:00 AM - 6:00 PM EST</li> <li>Participate in our on-call rotation that may include weekends and holidays.</li> </ul> Role and Responsibilities <ul> <li>Provide email and live technical support to our enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages.</li> <li>Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to the appropriate Engineering team.</li> <li>Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current issues a customer may be facing.</li> <li>Work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or public documentation, and help the team continually improve efficiency and effectiveness.</li> <li>Ensure customers have a positive support experience during every interaction.</li> </ul> Required Skills and Experience <ul> <li>5+ years of advanced customer-facing technical support experience.</li> <li>Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization.&nbsp;</li> <li>A solid sysadmin/QA/Testing skill set. That means you are comfortable testing software and finding its limits, hands-on with Linux, checking utilization of system I/O, measuring network throughput, and are comfortable navigating large log files. Bonus points for familiarity with Kubernetes and past Testing/QA experience.</li> <li>Experience with a scripting or coding language. Whether it’s Python, Bash, or Go, you should have a go-to solution for quick and dirty problem-solving and be able to navigate through our code base.</li> <li>Familiarity with distributed systems and AWS/GCP. You understand how organizations deploy and maintain distributed applications and services across multiple machines Bonus points for knowing how to analyze them for performance bottlenecks and remove single points of failure.</li> <li>Strong written and verbal English communication skills. Have the ability to explain technical concepts to a wide range of end-users.</li> </ul> <hr> SingleStore delivers the cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.&nbsp; Consistent with our commitment to diversity &amp; inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people. Please note that SingleStore's COVID-19 vaccination policy requires that team members in the United States be up to date with the current CDC guidelines for their vaccinations with one of the United States FDA-approved vaccine options to meet in person for SingleStore business or to work from one of our U.S. office locations. [It is expected that this will be a requirement for this role]. If an exemption and/or accommodation to our vaccination policy is requested, a member of the Human Resources department will be available to begin the interactive accommodation process. To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company. #li-remote #remote-li SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses.&nbsp; Our benefits package for this role includes: stock options, flexible paid time off, monthly three-day weekends, 14 weeks of fully-paid gender-neutral parental leave, fertility and adoption assistance, mental health counseling, 401(k) retirement plan, and rich health insurance offerings—including medical, dental, vision and life and disability insurance.&nbsp; SingleStore’s base salary range for this role, if based in California, Colorado, Washington, or New York City is: $X - $X USD per year For candidates residing in California, please see our<a href="https://www.singlestore.com/singlestore-california-recruitment-privacy-notice/"> California Recruitment Privacy Notice</a>. For candidates residing in the EEA, UK, and Switzerland, please see our<a href="https://www.singlestore.com/recruitment-privacy/"> EEA, UK, and Swiss Recruitment Privacy Notice.</a> </div>

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As a Distinguished Engineer in Machine Learning for Safety at Roblox, you will lead the technical vision and execution of machine learning initiatives to ensure user safety and civility. You will be responsible for crafting and building large-scale machine learning models, mentoring engineers, and collaborating with cross-functional teams. This role involves making technical decisions, ensuring system reliability, and contributing to a safe and inclusive environment. You will report to the VP of Engineering for Trust and Safety.

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<div class="content-intro">Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.</div>As a Technical Director in the Safety organization at Roblox, you will drive the overall technical vision and execution for all machine learning initiatives focused on maintaining the safety and civility of our users. Our industry-leading safety features ensure Roblox remains a safe and inclusive environment for our community to express themselves creatively and share experiences without fear. The Safety org is the reason why Roblox is the safest place on the internet, protecting users You will be reporting to the VP of Engineering for Trust and Safety.from a content-focused perspective as the platform scales to serve different age groups and geographic locations. <h2>You Will:</h2> <ul> <li>Own the technical direction and implementation of machine learning solutions for safety-related systems</li> <li>Lead and mentor other engineers, fostering a culture of technical excellence and inclusivity</li> <li>Break down long-term product requirements into iterative deliverable stages, ensuring continuous improvement</li> <li>Craft and build large-scale machine learning models with billions of parameters, ensuring production-readiness</li> <li>Facilitate challenging technical decisions across multiple teams, demonstrating empathy and finding common understanding</li> <li>Collaborate with cross-functional teams to define and prioritize the machine learning roadmap</li> </ul> <h2>You Have:</h2> <ul> <li>15+ years of experience delivering and improving large-scale machine learning systems</li> <li>Proven expertise in creating and launching machine learning models from scratch</li> <li>Ability to handle data problems, train models with large datasets, and ensure system reliability at scale</li> <li>Experience with distributed systems, data architecture, and model extraction</li> <li>Strong programming skills and willingness to be hands-on as necessary</li> <li>Prior experience in a leadership role with a technical focus, including mentoring engineering teams</li> </ul> <h2>You Are: </h2> <ul> <li>A creative and strategic problem-solver, able to simplify complex issues while integrating fresh ideas</li> <li>Committed to fostering a diverse and inclusive workplace where everyone feels valued and supported</li> <li>Passionate about maintaining deep technical expertise while meeting end-user needs</li> <li>Knowledgeable about cutting-edge ML technologies, including LLMs</li> <li>Experienced in NLP or computer vision (preferred)</li> <li>Familiar with maintaining and evolving safety systems at scale (preferred)</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.</div><div class="title">Annual Salary Range</div><div class="pay-range">$391,590—$448,990 USD</div></div></div><div class="content-conclusion">Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted). You’ll Love: <ul> <li>Industry-leading compensation package</li> <li>Excellent medical, dental, and vision coverage</li> <li>A rewarding 401k program</li> <li>Flexible vacation policy (varies by exemption status)</li> <li>Roflex - Flexible and supportive work policy </li> <li>Roblox Admin badge for your avatar</li> <li>At Roblox HQ: </li> <ul> <li>Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks</li> <li>Onsite fitness center and fitness program credit</li> <li>Annual CalTrain Go Pass</li> </ul> </ul> Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.</div>

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