Single Store

Cloud Database Support Engineer - Weekend Shift

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This Support Engineering role at SingleStore involves resolving complex database issues for customers, delving into database internals, memory allocators, Linux configurations, and SQL query behavior. Support Engineers learn a wide range of customer systems and technical concepts, collaborating with various internal teams to improve customer knowledge and streamline processes. The role requires a 4-day, 10-hour weekend shift.

Director of Customer Marketing and Analyst Relations

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Position Overview</h2>Our customers are at the forefront of some of the most interesting data in the world, using SingleStore to push the boundaries every day. To do this well, they leverage the expertise of our Support Engineering Team, composed of technical subject matter experts on the frontlines of critical customer issues.This Support Engineering role skews far more towards engineering than typical technical support as you will need to delve into database internals and memory allocators, investigate Linux and host related configurations, and diagnose SQL query behavior, all in the name of resolving complex database issues. Our Support Engineers are constantly learning a wide range of customer systems and technical concepts and are thrilled by the new and exciting challenges that they encounter on a regular basis.To accurately identify the source and solution of an issue, this team will take the time to learn about the customer’s business and systems while helping to improve their fundamental SingleStore and database operational knowledge. This often requires additional research and time spent on learning new technologies and tools outside of SingleStore while also being deeply engaged with multiple departments including development teams, query performance engineering, product management, infrastructure SREs, etc.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required Hours</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">This shift is a 4-day work week of 10-hour a day, spanning the weekend.</li><li class="leading-relaxed">The hours required are from 8:00 AM to 6:00 PM (10 hours) for 4 days.</li><li class="leading-relaxed">This position requires working on both Saturday and Sunday, either Thursday to Sunday or Saturday to Tuesday.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role and Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide email and live technical support to our enterprise customers, acting as the first-line-of-defense for complex technical issues, bug diagnosis, or resolving critical outages.</li><li class="leading-relaxed">Identify and reproduce product issues and submit formal bug reports or feature requests to the appropriate Engineering team.</li><li class="leading-relaxed">Collaborate with software developers, sales engineers, and technical account managers to keep all teams up to date with current issues a customer may be facing.</li><li class="leading-relaxed">Work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or public documentation, and help the team continually improve efficiency and effectiveness.</li><li class="leading-relaxed">Ensure customers have a positive support experience during every interaction.</li><li class="leading-relaxed">Participate in our on-call rotation that may include weekends and holidays.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required Skills and Experience</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4+ years of previous customer-facing technical support experience, ideally at an advanced level.</li><li class="leading-relaxed">Experience with SQL databases and advanced SQL Query Optimization. You should be familiar enough with at least one commercial or open source database to decipher its EXPLAIN plan and understand potential performance impact or ways to improve the query.</li><li class="leading-relaxed">A solid devops/sysadmin skill set. That means you are hands-on with Linux and you know three ways to find a file, check utilization of system I/O, measure network throughput, and are comfortable navigating large log files. Bonus points for familiarity with Kubernetes.</li><li class="leading-relaxed">Experience with a scripting or coding language. Whether it’s Python, Bash, or Go, you should have a go-to solution for quick and dirty problem-solving and be able to navigate through our code base.</li><li class="leading-relaxed">Familiarity with distributed systems and AWS/GCP. You understand how organizations deploy and maintain distributed applications and services across multiple machines Bonus points for knowing how to analyze them for performance bottlenecks and remove single points of failure.</li><li class="leading-relaxed">Experience improving support processes regarding ticket triage, escalation, and reporting business metrics back to the organization.</li><li class="leading-relaxed">Strong written and verbal English communication skills. Have the ability to explain technical concepts to a wide range of end-users.</li></ul>SingleStore delivers the cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Nium:</h2>Nium is the leading global infrastructure for real-time cross-border payments. We were founded on the mission to deliver the global payments infrastructure of tomorrow, today. Our platform enables banks, fintechs, and global businesses to move money instantly, everywhere.Co-headquartered in San Francisco and Singapore with offices in 14 markets worldwide, we are entering one of the most exciting chapters in our journey. In July 2025, we delivered the largest month in our 10-year history with record revenue, record volumes, and EBITDA profitability. Today, Nium moves nearly $50B in payments annually, almost entirely for enterprises, while continuing to strengthen an already healthy balance sheet.It is an incredible time to join us, and we are only just getting started.Our payout network spans 190+ countries and 100 currencies, with 100 corridors in real time. We power seamless transfers to accounts, wallets, and cards, support local collections in 35 markets, and run a card issuance business live in 34 countries. Backed by regulatory licenses in more than 40 markets, we make it simple for our partners to onboard, integrate, and scale globally. This scale and innovation have earned us recognition as one of CNBC’s World’s Top Fintech Companies 2025, winner of Best Cross-Border Payments Solution at the PayTech Awards, and inclusion in FXC Intelligence’s Top 100 Cross-Border Payments Companies list.In 2024, we raised US$50 million in Series E funding at a US$1.4 billion valuation to accelerate network expansion, product innovation, and talent growth. With the B2B payments market projected to hit US$175 trillion by 2030, Nium offers ambitious builders the chance to shape the future of global money movement with the scale of a leader and the energy of a high-growth company.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About The Role:</h2>We are seeking an ambitious, self-motivated, and analytical Director of Strategic Finance and Corporate Development to join our finance leadership team.This role sits at the intersection of strategy, finance, and corporate development - driving high-impact growth initiatives, leading M&A activities, and ensuring Nium consistently delivers for our customers, investors, and teams. Most importantly, this role will be critical in analyzing data to advise executive leadership on major business decisions.The role reports directly to the Chief Financial Officer and will involve daily interaction given the scope of responsibilities. You will lead a small but growing team, build strong relationships across functions and regions, and collaborate closely with executive leadership. This is a unique opportunity to work with our global hubs - including San Francisco, India, Singapore, London, Malta, and more - and to play a pivotal role in scaling our business globally.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead and grow a small but high-performing team, coaching and empowering them to deliver measurable impact.</li><li class="leading-relaxed">Partner with the executive team (CFO, COO, CEO, CRO, etc.) on strategic projects that drive revenue and enhance margins.</li><li class="leading-relaxed">Drive M&A initiatives end-to-end: sourcing opportunities, evaluating synergies, leading due diligence, and managing post-deal integration.</li><li class="leading-relaxed">Create and deliver compelling investor presentations; regularly engage with investors and board members to communicate performance, growth plans, and strategic opportunities.</li><li class="leading-relaxed">Define and track the internal and external KPIs that matter most for Nium’s long-term growth; ensure leadership has clear visibility into performance against strategic priorities.</li><li class="leading-relaxed">Analyze complex data sets and convert them into actionable intelligence.</li><li class="leading-relaxed">Build strong relationships with cross-functional leaders and industry partners to gather insights on competitor strategies, market shifts, and regulatory developments, translating these into recommendations.</li><li class="leading-relaxed">Collaborate with FP&A to enhance financial models, build valuation frameworks, and drive scenario analyses to guide decision-making.</li><li class="leading-relaxed">Identify and evaluate growth opportunities across revenue, new markets, product commercialization, and cost optimization.</li><li class="leading-relaxed">Partner with Product, Sales, Operations, and Legal teams to operationalize new markets and execute expansion strategies.</li><li class="leading-relaxed">Lead performance tracking across functions, ensuring accountability to key metrics and strategic priorities.</li><li class="leading-relaxed">Communicate effectively and clearly, simplifying complex data into insights while building trusted relationships with leadership, investors, and internal teams.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years of experience in finance, strategy, or corporate development, ideally within fintech or payments.</li><li class="leading-relaxed">Proven leadership experience managing and growing teams.</li><li class="leading-relaxed">Self-starter with the ability to manage projects independently.</li><li class="leading-relaxed">Strong M&A background, from sourcing and due diligence through to post-deal integration.</li><li class="leading-relaxed">Expertise in financial modeling, valuation frameworks, and translating data into strategic insights</li><li class="leading-relaxed">Hands-on leader with a propensity to dive into details and lead by example.</li><li class="leading-relaxed">Confident communicator with excellent people skills; experienced presenting to boards, lenders, equity investors, and senior executives. Strong written communication skills are also essential.</li><li class="leading-relaxed">Commercially minded, with an understanding of the regulatory and operational dynamics of global fintech and cross-border payments.</li><li class="leading-relaxed">Comfortable working across functions and influencing outcomes in fast-paced, high-growth environments.</li><li class="leading-relaxed">Familiarity with multiple data and analytics systems (e.g., Tableau) as well as financial systems (e.g., NetSuite).</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we offer at Nium</h2>We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.For more detailed region specific benefits : <a href="https://www.nium.com/careers#careers-perks" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.nium.com/careers#careers-perks</a>For more information visit <a href="http://www.nium.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.nium.com</a>Depending on your location, certain laws may regulate the way Nium manages the data of candidates. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.