sitetracker

Manager, Product Design

Senior Product Designer

Director of Renewals

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Associate Customer Success Manager

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This is a strategic Product Design management role at Sitetracker, focusing on shaping the future of user-centered design as the global team and product complexity grow. The leader will drive consistency, quality, and innovation across a product domain, aligning teams, leveraging AI, and evolving design systems. The role involves strategic leadership, hands-on problem-solving, and deep systems thinking, coaching designers, and cultivating a culture of learning and innovation.

Senior Business Analyst – Solution Delivery

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Opportunity</h3><p class="my-4 text-gray-700 leading-relaxed">This isn't just a management role in Product Design—it's a chance to shape the future of how we build, scale, and deliver user-centered design at Sitetracker. As our global design team grows and our product complexity scales, we need a design leader who thrives in ambiguity, owns outcomes, and relentlessly pursues excellence.</p><p class="my-4 text-gray-700 leading-relaxed">You won't just guide the design direction—you'll ensure consistency, quality, and innovation across an entire product domain. Whether it's aligning teams across geographies or executing our collaborative vision for leveraging AI and our design systems, you'll step into a high-impact role that combines strategic leadership, hands-on problem solving, and deep systems thinking.</p><p class="my-4 text-gray-700 leading-relaxed">Our top performers are strategic, quality-obsessed, and deeply invested in their teams. They challenge assumptions, elevate design standards, and coach others to greatness. You’ll have the freedom to own your vision and the backing of leadership who see design as essential—not optional. If you're excited by complex workflows, cross-functional collaboration, and developing future leaders in design, this is your next defining move.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do</h3><p class="my-4 text-gray-700 leading-relaxed">As the Manager of Product Design, you’ll take ownership of a global design team and drive high-impact projects from concept to execution. You’ll lead with empathy and excellence, ensuring that our solutions are rooted in rigorous research and delivered with precision and care.</p><p class="my-4 text-gray-700 leading-relaxed">You’ll unify product designers across time zones, build momentum behind our design system evolution, and coach designers to push the boundaries of what's possible—all while cultivating a team culture of learning, innovation, and delivery. This isn’t just about execution; it’s about strategic leadership and building the systems that scale great design across the company.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You’ll also:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive adoption of emerging design tools, including AI, to improve speed, quality, and innovation</li><li class="leading-relaxed">Shape and execute the 12-18 month strategic roadmap for your domain</li><li class="leading-relaxed">Establish strong collaboration between US and India-based team members</li><li class="leading-relaxed">Build a resilient, scalable team by onboarding top talent and mentoring high performers</li><li class="leading-relaxed">Deliver seamless end-to-end customer workflows that align with our design system and product goals</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Skills You’ll Have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act with Agency: Proven ability to operate in scrappy, resource-constrained environments</li><li class="leading-relaxed">Hands-on approach to execution; you’re not afraid to roll up your sleeves</li><li class="leading-relaxed">Champions new ideas and shows strategic thinking beyond the immediate role</li><li class="leading-relaxed">Builds innovative solutions and keeps up with design trends through LinkedIn, AI tools, and personal research</li><li class="leading-relaxed">Has a "builder" or founder mindset and uses AI heavily in daily workflows</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">B2B UX Design</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Portfolio demonstrates impact on key metrics such as ARR or product usage</li><li class="leading-relaxed">Clear, well-articulated design process grounded in B2B product development</li><li class="leading-relaxed">Prior experience with Salesforce or designing for similar enterprise platforms</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Leadership / Management Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Direct management experience, with a passion for growing individuals and teams</li><li class="leading-relaxed">Has led a transformation in design strategy or team capability</li><li class="leading-relaxed">Balances strategic vision with delivery; embraces the "player-coach" mindset</li><li class="leading-relaxed">Experience managing global teams, especially in India</li><li class="leading-relaxed">Deep experience defining and executing team-wide design strategies</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Research</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Combines qualitative and quantitative research to guide decision-making</li><li class="leading-relaxed">Understands the balance between speed and depth in research</li><li class="leading-relaxed">Demonstrates how research directly shaped design outcomes</li><li class="leading-relaxed">Tackled highly ambiguous problems with user-centered discovery</li><li class="leading-relaxed">Conducted onsite or hard-to-access user research and worked creatively with proxies when needed</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Within 90 Days, You’ll:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Gain deep understanding of the features, functionality, and high-level user journeys within your assigned product domain, including current design patterns, workflow complexities, and user pain points</li><li class="leading-relaxed">Understand Sitetracker's business model, including revenue drivers, customer segments, competitive positioning within the critical infrastructure market, and how your product domain contributes to overall business objectives</li><li class="leading-relaxed">Begin contributing to the design work of your team members as a player-coach, providing hands-on design guidance while establishing regular collaboration cadences for design reviews to ensure consistency and quality across your domain</li><li class="leading-relaxed">Assess current design team capabilities across US and India while also evaluating key user journeys within your domain to identify design debt and areas requiring immediate attention</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Within 180 Days, You’ll:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ensure your design team operates independently at a high level, delivering research-backed solutions that meet enterprise customer workflow requirements without requiring constant oversight</li><li class="leading-relaxed">Develop a warm network of bar raising design candidates for your pipeline while filling any open positions on your team using established hiring processes</li><li class="leading-relaxed">Be executing the design roadmap for your domain, delivering key milestones that demonstrate measurable progress toward strategic objectives and improved user experiences</li><li class="leading-relaxed">Establish processes and accountability measures to ensure your team consistently adheres to the design system, achieving high adoption rates and maintaining consistency across your domain</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Within 365 Days, You’ll:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead the team to successfully launch major enterprise features that demonstrate measurable customer impact and business value, with documented improvements in user workflow efficiency</li><li class="leading-relaxed">Position your team as a center of excellence and strategic business partner, with design influencing product roadmap decisions for new and existing feature and system enhancements</li><li class="leading-relaxed">Achieve high levels of team satisfaction and retention while developing team members' leadership capabilities, providing career development opportunities for high performers, and maintaining a strong pipeline of design candidates</li><li class="leading-relaxed">Drive breakthrough innovation initiatives that transform both internal design processes and deliver cutting-edge product capabilities for enterprise customers, establishing Sitetracker as a design innovation leader in the critical infrastructure industry</li></ul><p class="my-4 text-gray-700 leading-relaxed">We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p>

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Manager, Product Design

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