sitetracker

Senior Software Project Manager

Salesforce Solution Architect

Lead Product Designer

Solution Architect

Senior Project Manager

IT Administrator

Strategic Partners Manager

As a Senior Project Manager at Sitetracker, you will lead projects in the APAC region, ensuring they align with strategic goals and deliver business value. You will manage complex, cross-functional projects, drive stakeholder alignment, and take ownership of project outcomes from initiation to successful delivery. This role involves proactive risk mitigation, reporting to executives, and optimizing resources. You will also be responsible for ensuring successful customer adoption of the Sitetracker platform. This position offers a chance to work with executive leadership and shape PMO practices.

Contract Manager

The Opportunity:
 
Based out of our office in Bangalore and working at Sitetracker as a Senior Project Manager, you won’t just oversee timelines—you’ll drive enterprise-level impact. You will be part of projects that spread across the whole of APAC covering the far east, ASEAN as well as ANZ often working with customers across different time zones and cultures. 
This role is at the heart of aligning strategic goals with project execution, ensuring that initiatives deliver measurable business value across global teams. You’ll lead complex, cross-functional projects that span departments and time zones, breaking down silos and driving alignment among diverse stakeholders.&nbsp;
 
This high-visibility role requires you to take complete ownership of every project outcome, from initiation to successful delivery. You are the ultimate driver of success, ensuring that all aspects align to achieve the desired business value and customer success criteria. Success hinges on your proactive approach to anticipating challenges, mitigating risks, and driving internal and external party behaviors towards shared goals. Governance and project health is the priority.&nbsp;
 
With a focus on delivery, reporting, and resource optimization, you’ll act as the trusted link between strategic vision and operational delivery. This is a rare chance to own high-visibility programs, work directly with executive leadership, and help shape the future of our enterprise PMO practices. For high-performing project leaders, this is a career-defining platform—offering exposure and autonomy.
 
What You'll Do:
 
You’ll lead high-impact, cross-functional projects from start to finish—keeping them on time, on budget, and aligned with global business goals. You’ll turn strategy into action by building clear plans, proactively managing risks, and driving results that deliver real business value.
 
You’ll be intimately familiar with project contracts to understand the impact of scope changes, subscription changes, and levels of effort. You’ll be the go-to connector across teams, breaking down silos and keeping stakeholders aligned across time zones. You’ll own governance and reporting, provide sharp updates to execs, and ensure every project meets PMO standards.&nbsp;
 
You’ll hold internal cadences with all parties related to the customer including post project resources to optimize for onboarding and long term customer success. Your proactive engagement will be key to fostering collaboration and ensuring smooth transitions. You’ll improve how we deliver, standardizing tools and processes to boost efficiency and visibility. You'll ensure our customers are set up for long-term adoption and success on the Sitetracker platform, all while rigorously maintaining project budget and timelines.
 
What You'll Have:
<ul><li>Strategic Project Management</li><li>Proven ability to lead multiple complex, cross-functional software implementations across enterprise and SME customers in global regions (ANZ &amp; Asia) using both agile and waterfall methodologies.</li><li>Able to dedicate and manage your time to deliver projects across different time zones (+1 IST to +5 IST)</li><li>Expert in aligning project execution with strategic goals—turning vision into actionable plans, managing scope, contracts, and change orders, and owning results from initiation to post-launch.</li><li>Quickly assesses urgency and impact across competing priorities to reallocate resources and ensure timely, high-quality delivery.</li><li>Drives governance through clear accountability, issue/risk mitigation, and proactive status reporting—delivering insight-driven updates and recommendations to C-level stakeholders.</li><li>Leverages KPIs and business impact metrics to guide decision-making and demonstrate project ROI to executive audiences.</li><li>Builds trusted relationships with senior executives and tailors communication to align project updates with business priorities.</li><div> </div><li>Stakeholder &amp; Relationship Management</li><li>Builds trusted relationships with internal and external stakeholders by deeply understanding their goals, pain points, and communication preferences.</li><li>Skilled in identifying and mapping stakeholder landscapes—executives, business users, technical teams, and vendors—to ensure alignment and sustained engagement.</li><li>Leads with influence, not authority, using data-driven insights to manage expectations, articulate trade-offs, and unify misaligned teams.</li><li>Creates a collaborative project environment that promotes transparency, shared ownership, and long-term stakeholder partnerships.</li><li>Navigates strained relationships or at-risk projects with calm, credible communication and a solution-oriented mindset.</li><div> </div><li>Technical Aptitude &amp; Operational Rigor</li><li>Fluent in enterprise software concepts including Salesforce cloud architecture, custom development, integrations, and data migration—enabling confident collaboration with engineers, architects, and product teams.</li><li>Reads and interprets technical documentation, APIs, and architecture diagrams to validate feasibility and identify risks early in delivery.</li><li>Proficient in using tools like Jira, Confluence, GitHub, Excel, and PowerPoint to drive execution, track progress, and surface insights that inform decisions.</li><li>Understands data models, relational databases, and reporting tools to process complex project data and generate real-time dashboards for monitoring and reporting.</li><div> </div><li>Process Optimization</li><li>Identifies inefficiencies, bottlenecks, and redundancies in workflows, driving structured improvements to streamline delivery and enhance user experience.</li><li>Facilitates cross-functional workshops and discovery sessions across time zones to co-design scalable, future-state processes.</li><li>Balances global standardization with regional or legal customizations—tailoring rollout approaches based on each country’s change-readiness level.</li><li>Introduces delivery frameworks and toolkits that enable consistent execution and repeatable success across projects.</li><li>Champions continuous improvement through feedback loops and retrospective analysis to enhance delivery practices and customer adoption over time.</li></ul> 
Within 90 Days, You'll:
<ul><li>Establish a comprehensive understanding of the Sitetracker’s operational, technical, and customer’s landscape to align software implementation goals with business priorities.</li><li>Understand current project readiness (tools, resources, teams, timelines) and identify major risks, gaps, and dependencies across projects.</li><li>Build relationships with executive stakeholders, regional leaders, and key cross-functional teams to ensure support from the relevant stakeholders for the project success.</li><li>Learn and begin applying Sitetracker’s delivery methodology, including its governance framework, cadence structure, and success metrics.</li><li>Deliver an executive-level presentation on early insights, budget, issue/risk mitigation strategies, and implementation timeline</li></ul>
 
Within 180 Days, You'll:
<ul><li>Successfully launch and complete at least one full implementation, demonstrating measurable value and scalability.</li><li>Optimize implementation processes by introducing standardization in each step of the project development life-cycle.</li><li>Drive a data-driven feedback loop across teams to continuously refine implementation efficiency, user engagement, and team performance.</li><li>Secure high satisfaction ratings from regional stakeholders, ensuring alignment with business objectives and addressing region-specific nuances.</li><li>Build trust and alignment with C-level executives and other stakeholders, tailoring communication to each while managing expectations and project trade-offs</li></ul>
 
Within 365 Days, You'll:
<ul><li>Lead the successful end-to-end implementation for at least 3 projects&nbsp; across all planned regions,&nbsp; including one complex enterprise Salesforce deployment with integration/custom dev components with documented ROI and executive endorsement.</li><li>Achieve and exceed target KPIs for system adoption, operational efficiency gains, and end-user satisfaction across all regions.</li><li>Standardize end-to-end project delivery and governance framework, enabling consistent execution, stakeholder engagement, and post-deployment value realization across projects across regions.</li><li>Serve as strategic advisor to executives, influencing roadmap decisions and new business initiatives using insights from analytics, retrospectives, and post-mortems.</li><li>Create a repeatable regional rollout playbook, including process maps, stakeholder engagement plans, risk escalation models, and change-readiness matrices tailored by country.</li></ul>

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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