Smarsh

Finance Business Partner, Director

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As the Finance Business Partner Director, you will be responsible for financial performance within assigned business functions. You will lead discussions on critical metrics to drive visibility and accountability. You will work closely with functional management to ensure financial and business controls are in place, streamline systems, manage headcount, support vendor negotiations, manage forecasts and budgets, and analyze the business function against the P&L. You should be able to present complex information to large teams.

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.&nbsp; Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary As the Finance Business Partner Director, you will serve as the primary contact for financial performance for assigned business functions. You will develop, organizationally align, distribute, and lead discussions on critical metrics to drive visibility and accountability throughout the organization. You will be an inspirational leader who conveys energy and credibility. This position directly reports to the SVP of FP&amp;A.&nbsp;
 How will you contribute?<ul><li>Work closely with the functional management team to ensure proper financial and business controls are in place</li><li>Streamline systems and data to identify, measure effectively, and track key performance indicators (KPIs) </li><li>Ensures alignment between revenue projections and associated spend for business function</li><li>Manage headcount and staffing plans to ensure both functional objectives are met and within budget </li><li>Support vendor negotiations and cost management for software, hosting, and hardware</li><li>Manage monthly forecasts and annual budget through an inclusive process with the functional management team</li><li>Oversees variance commentary and analysis of the business function against complete P&amp;L and leading indicators</li><li>Works with other Finance Business Partners, Corporate FP&amp;A, and Accounting to disseminate and receive relevant information throughout the organization </li><li>Support cost optimization projects through profitability analysis and efficiency recommendations</li><li>Able to present complex information and findings to large teams</li><li>Moderate understanding of GAAP and impact on financial forecasts</li><li>Other duties as assigned</li></ul> What will you bring?<ul><li>Bachelor’s degree in Finance, Accounting, or Business. MBA, CPA, or Masters preferred</li><li>10+ years of financial analysis experience; preferably in SaaS and/or Professional Services</li><li>Experience with Workday Adaptive Planning, Salesforce, or NetSuite preferred</li><li>Can apply advanced knowledge and experience to developing new methods, programs, and procedures, and includes a comprehensive understanding of the practical issues of at least one central functional area where the knowledge is applied. </li><li>Can drive the application of principles, theories, and concepts and determines the best course of action. </li><li>Ability to resolve complex problems of line of business-wide operations. </li><li>Skilled in establishing functional procedures and policy. </li><li>Experience in identifying efficiency improvement activities and working to implement streamlining/efficiency changes.</li><li>Ability to make tactical decisions that will impact the line of business.</li><li>Executive communication and presentation skills</li></ul> 
<div>$150,000 - $200,000 a year</div><div> </div><div>The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.</div><div> </div><div>The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.</div><div> </div><div>Local cost of living assessments are done for each new hire at the time of offer.</div>
About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered <a rel="noopener noreferrer" class="postings-link" href="http://Comparably.com">Comparably.com</a> Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

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Phonepe

Chargeback Specialist

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The Chargeback Specialist will handle disputes and chargebacks, act as an interface between the PhonePe Customer Support team, internal technical teams, and external businesses/services. They are responsible for resolving both technical and non-technical issues raised by customers on the PhonePe platform. This involves analyzing disputes, developing and monitoring solutions, providing feedback, maintaining records of problem analysis, and troubleshooting customer payment issues. They are expected to provide timely and accurate resolution to customer issues, address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment.

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike.

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<div>About PhonePe Group:&nbsp; PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right &nbsp;environment for you is just one of the things we do. We empower people and trust them to do the right &nbsp;thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a &nbsp;big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of &nbsp;the best minds in the country and executing on your dreams with purpose and speed, join us! <iframe src="https://www.linkedin.com/embed/feed/update/urn:li:ugcPost:6602432465934082048?compact=1" width="380" height="214"></iframe></div><div>JOB DESCRIPTION &nbsp; <table> <tbody> <tr> <td> Job Objective:&nbsp; We are looking for someone who can handle disputes/chargebacks, handle stakeholders,&nbsp; be the interface&nbsp; for PhonePe Customer Support team, internal technical team and external business / services. Responsible for providing timely and accurate resolution to both technical &amp; non technical issues raised by customers on the PhonePe platform. A Recon Specialist&nbsp; is expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements. </td> </tr> <tr> <td> Role Expectations:&nbsp; &nbsp; <ul> <li>Analysis of disputes/chargebacks with end to end closure post discussion with relevant stakeholders.</li> <li>Developing, owning and monitoring solutions for production and non-production environments and applications.</li> <li>Flexible to take up extra Initiative or additional work as per the organizational requirement&nbsp;</li> <li>Provide feedback from customer users to the team.</li> <li>Maintain on-going record of problem analysis and resolution activity in an on-call tracking system Desired Skills &amp; Education.</li> <li>Diagnosing, troubleshooting and fixing issues related to Customer payments.</li> </ul> </td> </tr> <tr> <td> Experience, Skills, Qualifications: <ul> <li>2-3 years of experience in dispute management and in NPCI products.</li> <li>Proven success in a fast paced production support environment.&nbsp;</li> <li>Good in problem solving and analytical skills.&nbsp;</li> <li>Demonstrated ability to communicate effectively in writing, ideally with a successful track&nbsp;</li> <li>Record of responding to/resolving customer issues through written communication Excellent written and oral communications skills&nbsp;</li> <li>Prior experience in e-commerce or payments / web services domain as a Technical support executive • Ability to effectively work with cross functional teams.</li> <li>&nbsp;Possess ability to understand business problems and provide solutions/information related to the business requirements.&nbsp;</li> </ul> </td> </tr> </tbody> </table> &nbsp;</div><div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) <ul> <li style="text-align: left;">Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li> <li style="text-align: left;">Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li> <li style="text-align: left;">Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li> <li style="text-align: left;">Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li> <li style="text-align: left;">Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment&nbsp;</li> <li style="text-align: left;">Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li> </ul> Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe <a href="https://blog.phonepe.com/tagged/people" target="_blank">on our blog</a>. <a href="https://www.phonepe.com/careers/" target="_blank">Life at PhonePe</a> <a href="https://www.phonepe.com/press/" target="_blank">PhonePe in the news</a></div></div><div class="divider" role="separator"></div>

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