smarsh

Channel Partner Success Manager - Unified Communications (UC)

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Smarsh is seeking a Channel Partner Success Manager for Unified Communications (UC) in the UK. This role involves onboarding, enabling, and driving revenue growth through strategic partners and service providers. The manager will oversee end-to-end partner onboarding, manage project plans, deliver product demos and training, and coordinate cross-functional resources. Key responsibilities include ensuring partners are self-sufficient, technically enabled, and commercially productive, while also identifying upsell opportunities.

Solutions Engineer

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who are we?</h3><p class="my-4 text-gray-700 leading-relaxed">Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Summary</h3><p class="my-4 text-gray-700 leading-relaxed">Channel Partner Success Manager responsible for onboarding, enabling, and driving revenue growth through strategic partners and service providers across the UK. The role is customer-facing, combines project and relationship management, and partners with Sales, Pre‑sales, Implementation, Marketing, and Support to ensure partners are self-sufficient, technically enabled, and commercially productive.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How will you contribute?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage end-to-end partner onboarding for strategic and self-serve partners.</li><li class="leading-relaxed">Own partner project plans, run kickoff calls, confirm SOWs, and coordinate milestones to go-live.</li><li class="leading-relaxed">Act as primary partner point of contact and escalation owner during onboarding and early-stage deployments.</li><li class="leading-relaxed">Deliver partner enablement: product demos, training programs, demo accounts, playbooks, and level‑1 support readiness.</li><li class="leading-relaxed">Coordinate cross-functional resources including technical, implementation, marketing, and billing teams.</li><li class="leading-relaxed">Validate partner environment details: recording platform, connectivity, APIs, regions, and go-live target dates.</li><li class="leading-relaxed">Prepare and review Statements of Work, installation requirements, and connectivity contact lists.</li><li class="leading-relaxed">Configure and manage onboarding workflows in CRM and ticketing tools to ensure operational handoffs.</li><li class="leading-relaxed">Track partner progress and pipeline, report status to internal stakeholders, and surface risks and dependencies.</li><li class="leading-relaxed">Run knowledge transfer to ensure partners can independently onboard at least the first three customers and perform level‑1 troubleshooting.</li><li class="leading-relaxed">Maintain partner documentation, FAQs, training materials, and onboarding templates.</li><li class="leading-relaxed">Identify upsell, migration, and optimization opportunities and coordinate with Account Management to convert them.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What will you bring?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years in partner success, partner management, channel operations, or technical account management.</li><li class="leading-relaxed">Proven experience running structured onboarding projects and coordinating cross-functional teams.</li><li class="leading-relaxed">Strong technical literacy with cloud platforms, APIs, network/connectivity concepts, and recording/telephony platforms.</li><li class="leading-relaxed">Experience with CRM and ticketing systems such as HubSpot and Zendesk and project tools such as Asana.</li><li class="leading-relaxed">Excellent stakeholder management, communication, and presentation skills.</li><li class="leading-relaxed">Strong organisational skills with attention to detail and ability to manage multiple concurrent partner projects.</li><li class="leading-relaxed">Commercial awareness of partner billing models and ability to conduct billing discovery and optimisation.</li><li class="leading-relaxed">Analytical skills for pipeline tracking and reporting.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Desirable skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in UC, contact centre, recording, or communications technology ecosystems.</li><li class="leading-relaxed">Prior experience working with service providers, MSPs, or strategic channel partners.</li><li class="leading-relaxed">Familiarity with UK market and regulatory considerations relevant to call recording and data locality.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What do we offer?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We value our people and offer a competitive salary along with company bonus</li><li class="leading-relaxed">Strong maternity and paternity scheme</li><li class="leading-relaxed">A workplace pension scheme</li><li class="leading-relaxed">Take what you need holiday package</li><li class="leading-relaxed">Private medical insurance</li><li class="leading-relaxed">Dental plan</li><li class="leading-relaxed">Group life assurance</li><li class="leading-relaxed">Group income protection</li><li class="leading-relaxed">Employee assistance programme</li><li class="leading-relaxed">A monthly wellness allowance</li><li class="leading-relaxed">Adoption assistance</li><li class="leading-relaxed">Stock options</li></ul><p class="my-4 text-gray-700 leading-relaxed">Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.</p><p class="my-4 text-gray-700 leading-relaxed">Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About our culture</h3><p class="my-4 text-gray-700 leading-relaxed">Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.</p>

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Line of Service</h2><p class="my-4 text-gray-700 leading-relaxed">Advisory</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Industry/Sector</h2><p class="my-4 text-gray-700 leading-relaxed">Not Applicable</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Specialism</h2><p class="my-4 text-gray-700 leading-relaxed">Data, Analytics & AI</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Management Level</h2><p class="my-4 text-gray-700 leading-relaxed">Senior Associate</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description & Summary</h2><p class="my-4 text-gray-700 leading-relaxed">At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth. In data engineering at PwC, you will focus on designing and building data infrastructure and systems to enable efficient data processing and analysis. You will be responsible for developing and implementing data pipelines, data integration, and data transformation solutions.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why PWC</h2><p class="my-4 text-gray-700 leading-relaxed">At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.</p><p class="my-4 text-gray-700 leading-relaxed">At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description & Summary: A career within….</h2><p class="my-4 text-gray-700 leading-relaxed">A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities:</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Must have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Candidates with minimum 2-3 years of relevant experience for 5-8 years of total experience.</li><li class="leading-relaxed">Deep expertise with technologies such as Data factory, Data Bricks (Advanced), SQLDB (writing complex Stored Procedures), Synapse, Python scripting (mandatory), Pyspark scripting, Azure Analysis Services.</li><li class="leading-relaxed">Must be certified with DP 203 (Azure Data Engineer Associate), Databricks Certified Data Engineer Professional (Architect / Managerial level).</li><li class="leading-relaxed">Strong troubleshooting and debugging skills.</li><li class="leading-relaxed">Proven experience in working source control technologies (such as GITHUB, Azure DevOps), build and release pipelines.</li><li class="leading-relaxed">Experience in writing complex PySpark queries to perform data analysis.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Mandatory skill sets:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Azure Databricks, Pyspark, Datafactory</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred skill sets:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Azure Databricks, Pyspark, Datafactory, Python, Azure Devops</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Years of experience required:</h3><p class="my-4 text-gray-700 leading-relaxed">5-8yrs</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Education qualification:</h3><p class="my-4 text-gray-700 leading-relaxed">B.Tech / M.Tech / M.E / MCA/B.E</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Education</h2><p class="my-4 text-gray-700 leading-relaxed">Degrees/Field of Study required: Bachelor of Engineering, Master of Engineering, Bachelor of Technology</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required Skills</h2><p class="my-4 text-gray-700 leading-relaxed">Azure Data Box, Databricks Platform</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Optional Skills</h2><p class="my-4 text-gray-700 leading-relaxed">Accepting Feedback, Accepting Feedback, Active Listening, Agile Scalability, Amazon Web Services (AWS), Analytical Thinking, Apache Airflow, Apache Hadoop, Azure Data Factory, Communication, Creativity, Data Anonymization, Data Architecture, Database Administration, Database Management System (DBMS), Database Optimization, Database Security Best Practices, Databricks Unified Data Analytics Platform, Data Engineering, Data Engineering Platforms, Data Infrastructure, Data Integration, Data Lake, Data Modeling, Data Pipeline {+ 27 more}</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Travel Requirements</h2><p class="my-4 text-gray-700 leading-relaxed">Not Specified</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Available for Work Visa Sponsorship?</h2><p class="my-4 text-gray-700 leading-relaxed">No</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Government Clearance Required?</h2><p class="my-4 text-gray-700 leading-relaxed">No</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Posting End Date</h2>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.