smarsh

Technical Support Specialist II

Solutions Engineer

Sr. Manager, Creative

Managing Editor (Contractor)

Principal Product Manager – Data & Analytics

Legal Contracts Manager (SaaS Commercial)

Governance, Risk & Compliance (GRC) Engineer

Senior Platform Engineer

Smarsh is seeking a Technical Support Specialist to deliver world-class SaaS support via phone, chat, and email. This role involves owning client issues end-to-end, independently diagnosing complex problems, managing escalations, and collaborating across teams to drive resolution and ensure customer success. Smarsh empowers customers in regulated industries to manage risk in digital communications.

Sr. Manager, Product Security

Who are we?\n\nThis organization empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on us every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed us in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\n\nWe’re seeking a Technical Support Specialist to deliver world‑class SaaS support via phone, chat, and email, you’ll own client issues end‑to‑end, diagnose complex problems independently, manage escalations, and collaborate across teams to drive resolution and customer success.\n\n### How will you contribute?\n\n* Providing world class client support to our Professional Archive SaaS software solution and services via phone, chat, and written communication.\n* Act as a client liaison and become an advocate for the resolution of client issues.\n* Work on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions.\n* Independently identify the root cause of software or system issues and use system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible test cases.\n* Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community.\n* Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact.\n* Effectively manage cases to ensure timely customer status updates and ultimate resolution.\n* On occasion, handling large accounts, customer escalations, and 3rd party support coordination to resolve issues.\n* Frequently engage and collaborate closely with Advanced Support, Customer Success, Implementation and other teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure.\n* Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher.\n* Promote adoption and success of customers and partners using self-service offerings, including knowledgebase, community, and training resources.\n* Advocate for product, policy and process improvements that improve the customer experience.\n* Follow required polices and processes to maintain compliance with information security and data protection requirements.\n* Log and track calls and cases using Salesforce, while maintaining detailed notes of the customer’s request.\n* Write or revise user training documents and procedure.\n\n### What will you bring?\n\n* Minimum of 2 years in a customer service / technical support role, especially in SaaS or IT environments.\n* At least 2 years of call center experience handling inbound/outbound calls in high-volume settings.\n* Strong verbal and written communication skills, with active listening and empathy.\n* Must possess strong English communication skills, both verbal and written.\n* Bachelor’s degree or equivalent preferred.\n\nAbout our culture\n\nThis organization hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Our leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

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Proscia

Software Engineer, Life Sciences

Foundation Health

UX/UI Designer

Technical Recruiter

Business Operations Consultant/ Manager

Engineering Manager

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Software Engineer - USA

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As a Fullstack Developer with a strong focus on backend systems, you will design, build, and scale Proscia’s digital pathology platform. This role involves working on performance-critical features like image streaming, data pipelines, and backend services for managing clinical workflows, ensuring a robust and fast platform. You will collaborate in an agile Scrum team, build and maintain backend services and APIs, and partner with Product to understand customer needs.

AI Operations Lead

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Business Applications Specialist

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Implementation Engineer

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Proscia</h3>Pathology is at the center of medicine and is undergoing a profound transformation as one of the last frontiers of digitization in healthcare. Proscia was founded to accelerate pathology’s shift from glass slides to digital images—and to harness that data to transform how we understand and treat diseases like cancer.We can't change medicine alone. That’s why we’re looking for builders, thinkers, and makers—curious engineers who thrive at the intersection of deep tech and life sciences. Whether you're a developer, scientist, or designer, you’ll join a team committed to using great power for good.At Proscia, we build mission-critical software that powers thousands of scientists and pathologists on the front lines of diagnostics and research. With backing from investors like Highline Capital Management, Triangle Peak Partners, Alpha Intelligence Capital, Scale Venture Partners, Hitachi Ventures, and Flybridge, we’re scaling rapidly to meet the moment.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About This Role: Fullstack Developer (Backend-Leaning)</h3>As a Fullstack Developer with a strong focus on backend systems, you'll play a key role in Proscia’s digital pathology platform, helping to design, build, and scale the software that enables pathologists to diagnose patients more efficiently and accurately. You’ll work on performance-critical features like image streaming, data pipelines, and backend services for managing clinical workflows, ensuring that the platform is both robust and fast.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do</h3>At a fast-moving company like Proscia, you’ll wear multiple hats—but on most days, you can expect to:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Collaborate in an agile Scrum team using modern tools for requirements management, sprint planning, and delivery.</li><li class="leading-relaxed">Build and maintain backend services and APIs that power the platform’s user experience and integrate with data processing pipelines.</li><li class="leading-relaxed">Partner closely with Product to understand the nuanced needs of our customers—including pathologists, lab technicians, and IT staff.</li><li class="leading-relaxed">Work across the stack with technologies like Node.js, TypeScript, PostgreSQL, and frameworks like Vue.js for occasional frontend work.</li><li class="leading-relaxed">Help shape and implement test strategies using modern tools like Playwright to ensure product stability and performance.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We’re Looking For</h3>We’re a high-growth company looking for entrepreneurial developers who enjoy building in complex domains. The ideal candidate will have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of professional software development experience</li><li class="leading-relaxed">Proficiency in TypeScript and SQL; experience with Node.js is especially valued</li><li class="leading-relaxed">Solid software engineering fundamentals and attention to detail</li><li class="leading-relaxed">Experience working on scalable backend systems and APIs</li><li class="leading-relaxed">Familiarity with healthcare, clinical, or imaging applications is a plus</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Life at Proscia</h3>We care deeply about our mission—and our team. That’s why we offer:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive compensation and benefits</li><li class="leading-relaxed">A collaborative and creative office space in the heart of Philadelphia, with panoramic city views above 30th Street Station</li><li class="leading-relaxed">A culture that values health, flexibility, growth, and diversity</li></ul>At Proscia, we celebrate diverse perspectives. We’re proud to be an equal opportunity workplace and welcome applicants from all backgrounds and experiences.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Technical Support Specialist II

Solutions Engineer

Sr. Manager, Creative

Technical Support Specialist II

Managing Editor (Contractor)

Principal Product Manager – Data & Analytics

Legal Contracts Manager (SaaS Commercial)

Governance, Risk & Compliance (GRC) Engineer

Senior Platform Engineer

Job Details