SmartBear

Zephyr Squad Senior Software Engineer Customer support

Sorare 

Player Experience Specialist

Rocket Science


Software Engineer - Backend

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Senior Front-end Developer

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Community Specialist (Marketing & Communications)

Sorare seeks a Player Experience Specialist to provide world-class support to its users.  Responsibilities include handling 100+ support tickets daily, identifying and escalating common issues, collaborating with product and tech teams, updating the Help Center, and mentoring new hires.  The ideal candidate possesses excellent communication skills, patience, and problem-solving abilities.  Experience in customer service or startups is a plus, as is knowledge of sports, gaming, NFTs, and blockchain technology. This role requires weekend coverage (Thursday-Monday) and a hybrid work schedule in NYC.

Come join the team responsible for creating the future of fantasy football, basketball, and baseball. #OwnYourGame

Brand Artist - Internship

Senior Software Engineer, iOS

Head of People

Head of Design

<div class="_descriptionText_4fqrp_201">At Sorare, we bet on passionate and innovative people! Are you looking for an empowering environment to grow professionally and personally? Join us in this tremendous adventure!<h2> Our Mission</h2>Sorare is a fantasy sports gaming experience and marketplace featuring officially licensed digital player cards. With Sorare you build legacy teams –&nbsp; buying, selling, collecting and trading player cards -- and compete with them in free-to-play fantasy games to win rewards week over week and season over season, just like a professional sports owner.Sorare is revolutionizing digital sports fandom, and now has over 3,5 million users across 180 countries. More than 300 iconic teams, clubs, and organizations including the Premier League, La Liga, Bundesliga, Serie A, MLS, NBA, NBPA, MLB, MLBPA, and many others have partnered with Sorare to build the next sports entertainment giant.<h2> Our Journey</h2>Sorare was founded by Nicolas Julia and Adrien Montfort in 2018 in Paris to bring sports fans across the globe closer to the players, teams, and leagues they love.With 130-plus employees across France and US, Sorare is one of Europe’s fastest-growing startups and recently raised a $680 million Series B funding round from world-class investors including SoftBank, Accel, and Benchmark. Sorare also has athletes Serena Williams, Zinedine Zidane, Rio Ferdinand, Antoine Griezmann, Gerard Piqué, Blake Griffin, and Rudy Gobert among its investors, ambassadors, and advisors.<h2>Our Values</h2><ul style="min-height:1.5em"><li>Own your game: Think and act like an owner, and expect your teammates to do the same. You are an “entrepreneur” empowered to make decisions and own the outcomes.</li></ul><ul style="min-height:1.5em"><li>Build with the fans, and for the fans: Have an obsession for high-quality user experiences. Engage our community with transparency to build trust and learn from the fans to deliver effective changes.</li></ul><ul style="min-height:1.5em"><li>Run fast: Take bold risks and outpace the competition in an ever changing environment. Have a bias for action (connected to team goals) and strive to ship and iterate.</li></ul><ul style="min-height:1.5em"><li>Have fun and bring joy: Sports have the power to unite people around the world, and as fans ourselves, we believe it is a privilege to work in this industry.</li></ul><ul style="min-height:1.5em"><li>Win as a team: We are all in this together as one team, win or lose. Inspire your teammates to always be better.</li></ul>Please note that Sorare is a hybrid work company; employees are required to be in office 3 days a week.&nbsp;<h2>&nbsp;As a Player Experience Manager at Sorare, you will:</h2>Sorare is seeking a Player Experience Specialist to join the Player Experience team. Sorare’s Player Experience team plays a critical role in assisting players throughout their entire Sorare experience, including players who are just joining Sorare and may not understand the process, to players with more experience who have more nuanced and difficult problems to solve. This includes a close partnership with engineering &amp; product to address bugs or technical issues that may impact the entire player base.As a Player Experience Specialist your main mission is to support our users to ensure that their problems are solved, their questions are answered, to ensure Sorare is able to deliver a world-class player experience and continue to build on our existing brand reputation. Sorare is a collaborative and team oriented environment.&nbsp;This is weekend coverage, the working days will be Thursday - Monday.You will become an expert in Sorare products. You will learn to identify problems, solve them efficiently, and elevate them to other team members when necessary if you cannot solve them yourself.By becoming an expert in Sorare and our products, and helping us grow our worldwide community of players, you will create opportunities for yourself within Sorare.<h2>Responsibilities:</h2><ul style="min-height:1.5em"><li>Ability to solve an upwards of 100 or more customer support tickets per day</li><li>Learn to identify common problems (e.g. multiple tickets, same issue) and escalate to propose solutions for operational efficiency</li><li>Escalate tickets and customer support needs as needed (e.g. tier two support, trust &amp; safety, engineering, etc.)</li><li>Communicate with product and tech teams effectively via actionable information (i.e. not just what is happening but also the implications) to ensure they have the proper context to fix problems</li><li>Maintain and update our Help Center articles and knowledge base</li><li>Support operational efficiency of the team by helping to build on our existing processes, act as a mentor to new hires through an onboarding plan and participate in hiring as needed</li></ul><h2>The ideal candidate:</h2><ul style="min-height:1.5em"><li>Excellent written and verbal communication skills in English (additional languages skills a plus)</li><li>Strong active listening skills</li><li>Motivated: You will need to be proactive to identify, solve, and anticipate problems</li><li>Patience, professionalism, and empathy: Provide world-class support to all customers</li><li>Prior experience in customer service or startup environments is a plus</li><li>Knowledge of sports, gaming, answering social media direct messages, and/or NFTs and blockchain technology is a plus</li><li>Willingness and eagerness to learn about sports, gaming, NFT, and crypto</li><li>Experience with Zendesk or other ticketing systems are a plus</li><li>Must be willing to work in a hybrid schedule in NYC</li><li>You have an entrepreneurial spirit, demonstrating a proactive approach to problem-solving and decision-making.</li><li>You take accountability as a self starter who can work independently towards objectives</li></ul><h2>Perks</h2><ul style="min-height:1.5em"><li>Stock Options - We want all our employees to contribute to the success of Sorare and we will award stock options so you can share in our success as we grow</li><li>Health Care - Great medical, dental, and vision insurance options</li><li>Wellness Benefit - Sorare contributes to employees wellness ($80 monthly gym membership reimbursement)</li><li>Pre-Tax Commuter Benefit - Sorare covers $132 in commuter costs</li><li>Latest Tech - We cover equipment such as monitors, computer, and headphones</li><li>Lunch - Sorare will contribute to their employees lunch expenses</li><li>Unlimited Paid Time Off in addition to observed company holidays</li></ul><h2>Our Hiring Process</h2><ul style="min-height:1.5em"><li>Step 1: Recruiter Screen (30 min)</li><li>Step 2: Hiring Manager Screen</li><li>Step 3: Case Study + Panel interviews</li><li>Step 4: Reference Check &amp; Offer</li></ul>Sorare is an equal opportunity employer committed to an inclusive and diverse workplace. All applicants will be considered for employment without attention to: race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other basis prohibited by law.As we are an international company, please note we speak English in the workplace. Please apply for the role with an English CV so we can process your application.Compensation Range: $60K - $70K</div>

Senior Software Engineer needed for SmartBear's Zephyr Enterprise team.  Solve customer issues, debug code, provide patches, and communicate effectively. 4+ years of Java 8 experience required.

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 At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Product intro Zephyr Enterprise is undergoing a transformation to better align our products to the end users’ requirements while maintaining our market leading position and strong brand reputation across the Test Management Vertical. Go to our product page if you want to know more about <a class="app-aware-link " target="_blank" href="https://smartbear.com/test-management/zephyr/" data-test-app-aware-link="">Zephyr Test Management Products | SmartBear</a>. You can even have a free trial to check it out 😊 About The Role Senior Software Engineer As a Senior Software Engineer, you will be integral part of this transformation and will be solving challenging customer escalated problems in timely manner. <ul><li>Reporting into the Support Manager you will be required to solve the customer escalated issues on priority and assist the Support team in problem resolution by hands-on participation, effectively communicate status, issues, and risks in a precise and timely manner.</li><li>You will debug the customer issue using the application code and provide the patch for the customer when it required.</li><li>You will interact with Engineering, QA and Support team while working on the Support escalated Cases. </li><li>We are looking for someone who can debug within the application code and provide solution to customer reported issues.</li><li>Also should be able to talk to customer in the call and provide technical explanation on their issue.</li><li>Also should provide the detailed RCA on the problem.</li><li>Should be able to provide the customer patch when needed.</li><li>Have 4-7 years of experience with hands on experience working in Java 8 platform or higher and hold a Bachelor’s Degree in Computer Science, Computer Engineering or related technical field required. </li></ul>
Note- Should be able to provide on-demand weekend support Willing to do rotational shift and on call. Why you should join the SmartBear crew: <ul><li>You can grow your career at every level.</li><li>We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.</li><li>We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.</li><li>We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.</li><li>We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. </li></ul>
Did you know: <ul><li>Our main goal at SmartBear is to make our technology-driven world a better place.</li><li>SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.</li><li>SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.</li><li>We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. </li></ul>
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status. 
 
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