Snail Games USA is the leading global developer and publisher of digital entertainment.  We are seeking a highly organized...Snail, Inc. is the leading independent global developer and publisher of digital entertainment. Interactive Films is a dynamic and…Snail Games USA is a leading developer and publisher of interactive entertainment across multiple platforms. We are…Snail Games strives to create the new high bar for gameplay experience in online gaming. We have been a global developer and publisher of digital entertainment…

Snail Studios

Lead Translator (Mandarin / English) (Full-Time, On-Site)

Digital Assets Business Relations Manager

Technical Artist – Studio Sirens

Junior Influencer Campaign Manager

Animator – Central Art

Marketing Director

Content Creator – Snail Games USA

Gaming Content Editor

Asset Designer – Snail Games USA

At Snail Games USA, we operate on a global stage where language is more than communication — it’s strategy. We’re seeking a Lead Translator who embodies precision, cultural fluency, and leadership — someone who doesn’t just translate, but transforms meaning into momentum. You’ll be the linguistic force enabling our CEO, executives, and cross-border teams to move faster and think globally. Your mission: ensure every conversation, document, and message flows with clarity, context, and confidence across English and Mandarin. This is not a back-office role. It’s a strategic position at the core of our global communication network — one that directly impacts decision-making, brand integrity, and cultural alignment.

Mid to Lead UE5 Developer – English/Mandarin Bilingual

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role</h2>At Snail Games USA, we operate on a global stage where language is more than communication — it’s strategy. We’re seeking a Lead Translator who embodies precision, cultural fluency, and leadership — someone who doesn’t just translate, but transforms meaning into momentum.You’ll be the linguistic force enabling our CEO, executives, and cross-border teams to move faster and think globally. Your mission: ensure every conversation, document, and message flows with clarity, context, and confidence across English and Mandarin.This is not a back-office role. It’s a strategic position at the core of our global communication network — one that directly impacts decision-making, brand integrity, and cultural alignment.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2>• Lead and elevate the translation ecosystem across Snail — from executive communications to creative content — setting a new bar for linguistic excellence.• Translate and interpret with precision across high-stakes meetings, global presentations, and private negotiations — including simultaneous or whispered interpretation when required.• Handle mature and sensitive content with professional discretion — including materials that may involve R-rated or adult-themed (XXX) narratives, ensuring context and tone are culturally and ethically preserved.• Guide translation teams and partners in maintaining fluency, consistency, and speed across all channels — written, spoken, and digital.• Leverage AI and automation tools to optimize translation workflows, improve turnaround, and scale multilingual communication efficiency.• Build a fluent communication culture within the company — bridging gaps between East and West, leadership and teams, ideas and execution.• Collaborate with executives to distill complex discussions into clear, actionable insights and business decisions.• Uphold the highest confidentiality standards while handling sensitive corporate and creative materials.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who You Are</h2>• Native-level bilingual in Mandarin and English — capable of interpreting nuance, tone, and strategic intent effortlessly.• Business-minded linguist who understands how communication shapes outcomes in tech, gaming, and entertainment.• Leadership communicator — you don’t just translate, you teach teams how to speak fluently across cultures.• AI-savvy translator who embraces new tools to improve accuracy and efficiency.• Culturally intuitive — equally comfortable navigating Western corporate strategy and Eastern expression.• Discreet and composed, especially when handling confidential or mature content.• Globally mobile, ready to support international events and executive meetings as needed.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2>• Bachelor’s degree in Translation, Linguistics, Communication, or related field (Master’s preferred).• 5+ years of professional translation and interpretation experience, ideally supporting senior executives in multinational organizations.• Proven record of handling sensitive or adult-rated materials with professionalism and context sensitivity.• Experience managing cross-cultural teams and translation projects.• Deep familiarity with localization for entertainment, gaming, or digital media industries.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Compensation & Benefits</h2>• Salary Range: $70,000 – $110,000 annually, based on experience and qualifications.• Health & Wellness: Comprehensive medical, dental, and vision coverage.• Retirement: 401(k) with company contributions.• Time Off: Generous PTO, vacation, sick days, and paid holidays.• Growth & Learning: Access to professional workshops, AI translation certifications, and global industry conferences.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why This Role Matters</h2>At Snail, we believe language isn’t a barrier — it’s leverage. The right translator doesn’t just carry messages; they build bridges that accelerate innovation and deepen trust across continents.If you think and act with ownership, pursue clarity relentlessly, and have the courage to lead communication at a global scale — this is your platform.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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This role involves leading a technical support team to identify and resolve complex issues for established clients, ensuring their security and satisfaction. You will manage daily operations, mentor engineers, and conduct performance reviews. Responsibilities include technical oversight, engaging in QBRs, leading PIRs, and collaborating with stakeholders across Sales, Engineering, and Product. You will also oversee trend analysis, take full accountability for managed customers, and manage change and crisis situations, including on-call support.

Our enterprise security platform detects and prevents known and unknown threats while safely enabling an increasingly complex and rapidly growing number of applications. Come be part of the team that redefined the firewall industry and is now the fastest-growing security company in history. Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>Your CareerIt’s not about making a sale. It’s about providing the most secure environment for our customers’ digital transactions. In this role, you’ll continue building on our mission by helping secure our clients’ environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients’ networks, while handling critical issues through your team’s support. You’ll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.Your ImpactOperational Leadership and Team Management:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Guide the daily activities of a team of Technical Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency</li><li class="leading-relaxed">Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives</li><li class="leading-relaxed">Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations</li></ul>Technical Oversight and Customer Engagement:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes</li><li class="leading-relaxed">Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered</li><li class="leading-relaxed">Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements</li></ul>Strategic Collaboration and Accountability:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs</li><li class="leading-relaxed">Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions</li><li class="leading-relaxed">Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions</li></ul>Change and Crisis Management:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support</li><li class="leading-relaxed">Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models</li><li class="leading-relaxed">Provide weekend and holiday on-call support on an as-needed basis</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2>Your ExperienceLeadership and Management:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment</li><li class="leading-relaxed">Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements</li><li class="leading-relaxed">Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines</li></ul>Technical Expertise and Problem Solving:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments</li><li class="leading-relaxed">Experience in Endpoint and Cloud Security industries, familiarity in Cloud services providers (AWS, Azure, GCP, Oracle, etc) and understanding of how Support engineering works in SaaS business model</li></ul>Collaboration and Communication:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability</li><li class="leading-relaxed">Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)</li><li class="leading-relaxed">Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>The TeamOur technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.