Snapshot Games

Internal IT Helpdesk / System Administrator

As an Internal IT Helpdesk/System Administrator, you will be responsible for managing hardware and software, including ordering and maintenance. You'll advise staff on system configurations, troubleshoot software issues, and assist with version control. Regular workstation maintenance, inventory management, and participation in network infrastructure maintenance are also key. The role requires strong problem-solving skills and the ability to communicate effectively with end-users.

<div>
 Description: This is a Junior to Intermediate level position, partly supported by a more experienced colleague. You will take care of:
 <ul>
 <li>Acquisition and maintenance of hardware and software. Placing hardware and software orders for staff. Selecting the best quality:price from providers.</li>
 <li>Advising staff on the best software/hardware configurations to enhance their productivity and possibly upgrading their systems when necessary.</li>
 <li>Troubleshooting and diagnosing software issues (under Windows).</li>
 <li>Assisting teams with version control problems (SVN).</li>
 <li>Regular maintenance of the workstations - cleaning hardware, reinstallations of OS, updates, tools, etc.</li>
 <li>Keeping an up-to-date inventory list. Maintaining a backup reserve.</li>
 <li>Participate in the maintenance of the networking and data infrastructure - switches, hubs, and servers.</li>
 </ul>
 &nbsp;
 Requirements:
 <ul>
 <li>Knowledge of and keen interest in consumer hardware</li>
 <li>Closely familiar with troubleshooting of hardware and software</li>
 <li>Knowledge of Windows workstation administration&nbsp;</li>
 <li>General familiarity with network hardware and network setup (VLANs, VPNs, L2/L3)&nbsp;</li>
 <li>Fluency in Bulgarian and working level of English language</li>
 <li>Passion for computers, ambition to grow as a highly skilled professional</li>
 <li>People skills - reaching justified and satisfactory solutions when communicating with end users. Positive mindset</li>
 <li>Looking for long-term engagement</li>
 </ul>
 Advantages:
 <ul>
 <li>Bachelor's degree or a last-year student in IT and&nbsp; engineering&nbsp;</li>
 <li>Linux skills</li>
 </ul>
 &nbsp;
 We offer:
 <ul>
 <li>Multi-layered job providing strong opportunities for development</li>
 <li>Friendly, transparent, and non-bureaucratic company culture&nbsp;</li>
 <li>Great team</li>
 <li>Structured career path, regular performance assessment</li>
 <li>Work from home is possible for one part of the time - mostly on-site support is needed</li>
 <li>Company benefits, including sports card, paid by the employer, food vouchers, medical &amp; dental care insurance, and psychological consultations’ cost covered</li>
 <li>25 work days paid holiday/year</li>
 <li>Team-building, events, internal game jams and game tournaments, and many more...</li>
 </ul>
 &nbsp;
 Selection process:
 <ol>
 <li>Screening of your CV and the other items in your application</li>
 <li>Phone interview</li>
 <li>Technical test</li>
 <li>On-site interview&nbsp;</li>
 <li>Job offer &nbsp;</li>
 </ol>
 &nbsp;
 Who we are: &nbsp;
 Snapshot Games is a video game developer and publisher founded in 2013 by Julian Gollop, award-winning designer of the original X-COM games, and David Kaye, an entrepreneur in the game industry. In 2020 we joined Embracer Group - an international game holding company with 80+ studios and headquarters in Sweden. Recently, we announced two new games, <a href="https://www.playfrosthaven.com/en/?fbclid=IwY2xjawJbchhleHRuA2FlbQIxMAABHQ3WLjLGm1EXdEJlcl-o9EkVBwd3toWlzHMjDA_JjsgSxvOoFGOeybFmvA_aem_ARskv3KsVXOwupDVgmt3iA">Frosthaven</a> and <a href="https://store.steampowered.com/app/1332430/Chip_n_Clawz_vs_The_Brainioids/">Chip’ N Clawz vs. The Brainioids</a>.&nbsp;&nbsp; &nbsp;
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