Solace

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The Customer Operations Associate at Solace will be an execution-focused operator, crucial for the next phase of CX growth. This role involves turning strategy into reality by working at the intersection of systems, analytics, automation, and cross-functional execution. Responsibilities include supporting AI rollouts, tooling optimization, performance analysis, and process improvements within the Customer Experience department. The ideal candidate thrives in a fast-paced environment, enjoys structured analysis and creative problem-solving, and is passionate about building world-class CX systems.

Recruiter I

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Solace</h2><p class="my-4 text-gray-700 leading-relaxed">Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.</p><p class="my-4 text-gray-700 leading-relaxed">We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.</p><p class="my-4 text-gray-700 leading-relaxed">Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.</p><p class="my-4 text-gray-700 leading-relaxed"><em><strong>Read more in our Bloomberg funding announcement</strong></em> <a href="https://www.bloomberg.com/news/articles/2026-02-10/vcs-give-solace-health-1-billion-valuation-for-patient-advocacy-tech?accessToken=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzb3VyY2UiOiJTdWJzY3JpYmVyR2lmdGVkQXJ0aWNsZSIsImlhdCI6MTc3MDczMDg4MywiZXhwIjoxNzcxMzM1NjgzLCJhcnRpY2xlSWQiOiJUQThVUzhLR0NURzEwMCIsImJjb25uZWN0SWQiOiJBRDYxODI0MTc0ODM0MTk0QTRENUZFNzkwMzNGMDJGNSJ9.TE2pFUAOQAPMUXFlzoQ7zeJvctq7cSibbZqtIwhW-2U&leadSource=uverify+wall" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200"></em><strong>here</strong>_</a></p><p class="my-4 text-gray-700 leading-relaxed">_**.</p><p class="my-4 text-gray-700 leading-relaxed">**_</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role</h2><p class="my-4 text-gray-700 leading-relaxed">We’re building out the Customer Operations function to power the next phase of CX growth.</p><p class="my-4 text-gray-700 leading-relaxed">The Customer Operations Associate is an execution-focused operator who plays a key role in turning strategy into reality. This role sits at the intersection of systems, analytics, automation, and cross-functional execution.</p><p class="my-4 text-gray-700 leading-relaxed">You will work directly with the Customer Operations Manager to drive high-impact initiatives across CX, including AI rollouts, tooling optimization, performance analysis, and process improvements.</p><p class="my-4 text-gray-700 leading-relaxed">It’s ideal for someone who thrives in a fast-paced environment, enjoys both structured analysis and creative problem-solving, and is passionate about building the systems and processes that power a world-class CX organization.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Operational Execution</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support the Customer Operations Manager in operational planning and project management.</li><li class="leading-relaxed">Support rollout and optimization of CX tooling (AI automation, QA platforms, WFM tools)</li><li class="leading-relaxed">Execute on operational initiatives from scoping through implementation</li><li class="leading-relaxed">Partner cross-functionally with Product, Data, and CX leadership to move projects forward</li><li class="leading-relaxed">Maintain clear documentation and operational hygiene across initiatives</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Analytics & Insight</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Analyze trends across automation containment, QA signals, SLA performance, and CSAT</li><li class="leading-relaxed">Build summaries and dashboards that translate operational data into clear insights</li><li class="leading-relaxed">Conduct structured deep-dives when issues arise, bringing facts not anecdotes</li><li class="leading-relaxed">Support executive-ready reporting for planning and reviews</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Systems & Optimization</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Identify workflow inefficiencies and propose improvements</li><li class="leading-relaxed">Test and validate new automations before full rollout</li><li class="leading-relaxed">Partner with the Systems Admin and Data team to ensure clean implementation</li><li class="leading-relaxed">Help monitor impact post-launch and iterate quickly</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Special Projects / SWAT Support</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Step in to investigate operational friction points</li><li class="leading-relaxed">Provide neutral, structured analysis across CX cores</li><li class="leading-relaxed">Drive follow-through on initiatives that require cross-functional coordination</li></ul><p class="my-4 text-gray-700 leading-relaxed">Have the opportunity to directly impact the company and grow your career at Solace</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We’re Looking For</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2–5+ years in operations, analytics, consulting, project management or high-growth startup environments</li><li class="leading-relaxed">Analytical mindset with the ability to interpret data, identify trends, and communicate insights clearly.</li><li class="leading-relaxed">High attention to detail and ability to manage multiple priorities simultaneously.</li><li class="leading-relaxed">Proven track record of ownership, follow-through, and execution on projects or process improvements.</li><li class="leading-relaxed">A high level of coachability and eagerness to learn new things. The ability to learn new systems, frameworks, and processes quickly is critical.</li><li class="leading-relaxed">High ownership and bias toward execution</li><li class="leading-relaxed">Structured thinker who can break down messy problems</li><li class="leading-relaxed">Strong written communication skills</li><li class="leading-relaxed">Comfort operating in a fast-scaling environment</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bonus Points</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in CX analytics.</li><li class="leading-relaxed">Familiarity with automation, or AI tools (e.g., Decagon, Lorikeet, MaestroQA).</li><li class="leading-relaxed">Experience supporting cross-functional projects in a fast-scaling startup environment.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Career Growth Path</h3><p class="my-4 text-gray-700 leading-relaxed">This role is designed as a foundational position within CX Operations. Success in this role can lead to future opportunities in CX Operations Management, CX Program Management, or Voice of Customer/Strategic CX Operations as the company continues to scale.</p><p class="my-4 text-gray-700 leading-relaxed"><em>Applicants must be based in the United States.</em></p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Up for the Challenge?</h2><p class="my-4 text-gray-700 leading-relaxed">We look forward to meeting you.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Fraudulent Recruitment Advisory:</h2><p class="my-4 text-gray-700 leading-relaxed">Solace Health will <strong>NEVER</strong> request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or <a href="http://ashbyhq.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">ashbyhq.com</a></p><p class="my-4 text-gray-700 leading-relaxed">. Report suspicious activity to recruiting@solace.health or advocate@solace.health.</p>

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Spavia Alamo Ranch is hiring full-time and part-time massage therapists of all experience levels for their luxury day spa in San Antonio, TX. They offer a supportive family culture with work/life balance, competitive wages per treatment, gratuity, and bonuses. Therapists provide a variety of relaxation and therapeutic treatments, including signature, deep tissue, hot stone, sports, and maternity massages, with in-house training provided. The role offers a rewarding experience with opportunities for advancement.

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Massage Therapist Job – San Antonio, TX</h1><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Alamo Ranch</h2><p class="my-4 text-gray-700 leading-relaxed"><a href="https://oc.spaviajobs.com/a/X8ryl?source=CareerSite" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Apply Now</a></p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why You'll Love This Job</h3><p class="my-4 text-gray-700 leading-relaxed">Spavia Alamo Ranch is seeking full-time and part-time massage therapists at all levels of experience, to join our team! We are an independently owned and operated luxury day spa located in San Antonio, TX.</p><p class="my-4 text-gray-700 leading-relaxed">Spavia provides a family culture with respect, compassion, and work/life balance where both our guests and team can relax, recenter and renew.</p><p class="my-4 text-gray-700 leading-relaxed">Massage Therapists earn competitive wages per treatment with increased pay for advanced modalities, gratuity, and eligible for bonuses and sale commissions.</p><p class="my-4 text-gray-700 leading-relaxed">Spavia offers a full variety of spa treatments for our massage therapists to offer both relaxation and therapeutic treatments. Our award-winning massages include our signature, deep tissue, hot stone, sports, and maternity massages. At select locations, we also offer massage enhancements including CBD and Hypervolt to increase the guest experience and results. In-house training provided for your benefit. Your guests can also enjoy a full line of skincare offerings, body scrubs, body wraps, and much more!</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Benefits for Massage Therapists</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Earn higher compensation when performing longer and more strenuous treatments including deep tissue, hot stone, and sports massage</li><li class="leading-relaxed">W2 employee</li><li class="leading-relaxed">Liability insurance</li><li class="leading-relaxed">Paid in-house training, continuing education opportunities</li><li class="leading-relaxed">Discount on products and treatments, along with friends and family discounts</li><li class="leading-relaxed">Flexible, consistent schedules with 10 min turn over between guests</li><li class="leading-relaxed">Additional bonuses include: commissions and membership</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Why join the Spavia family</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Gratuities are higher – guests love a real spa experience! (retreat areas, showers, lockers, robes, spa sandals, a customized experience and great products)</li><li class="leading-relaxed">Family culture with compassion, integrity, and team approach</li><li class="leading-relaxed">Our teammates are fun and our biggest asset</li><li class="leading-relaxed">Membership creates relationships and provides a rewarding experience to work concerns over time seeing changes</li><li class="leading-relaxed">Advancement opportunities in leadership with the fast-growing spa in the world - multiple avenues for increased pay and bonus potential</li><li class="leading-relaxed">You will be busy; our guests and members love us, the atmosphere and affordability allow them to return again and again</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Massage Therapist Requirements:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Actively State Licensed Massage Therapists</li><li class="leading-relaxed">Reliable, punctual, passionate and goal-driven</li><li class="leading-relaxed">Professional, and drug/alcohol-free</li><li class="leading-relaxed">A passion for working with people</li><li class="leading-relaxed">Can-do attitude and high energy</li><li class="leading-relaxed">A team player with a passion for the spa and guest service industry</li></ul><p class="my-4 text-gray-700 leading-relaxed"><a href="https://oc.spaviajobs.com/a/X8ryl?source=CareerSite" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Apply Now</a></p><p class="my-4 text-gray-700 leading-relaxed"><a href="https://spaviajobs.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Back to All Jobs</a></p><p class="my-4 text-gray-700 leading-relaxed"><a href="https://spaviajobs.com/?blackhole=175a35509c "Do NOT follow this link or you will be banned from the site!"" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Spavia Day Spa</a></p>

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