Solace

Customer Experience Representative (Remote US Only)

Director, Behavioral Health

Paid Marketing Designer

Staff Software Engineer

Lead Platform Engineer

RN Healthcare Advocate (Remote 1099)

Manager of Clinical Quality

Senior Recruiter - Generalist

Technical Recruiter

Solace is a healthcare advocacy marketplace connecting patients and families with experts to navigate the complex U.S. healthcare system. As a Customer Experience Representative, you will support patients and advocates via phone, email, and chat, providing world-class service from appointment confirmations to troubleshooting. You'll also gather and track feedback to continuously improve the user experience, ensuring clients feel heard and understood while resolving inquiries to their complete satisfaction.

Lifecycle Marketing Associate

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role</h2>As a Customer Experience Representative for Solace, you will be supporting our patients and advocates via phone, email, and chat. Through feedback and action, you’ll also be supporting our team in getting people the help they need on their healthcare journey.In this role, you will work with our clients and advocates, supporting them in numerous ways. From appointment confirmations to in-depth troubleshooting, to coming up with creative solutions that resolve any issues that our clients and advocates encounter. You will also work with our new clients to support them during their first experiences with us, while sharing and tracking feedback so that we can make Solace a world-class experience for all of our users.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Solace</h2>Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.Read more in our Wall Street Journal funding announcement <a href="https://www.wsj.com/articles/medicare-coverage-fuels-solaces-60-million-series-b-28eb41b1?st=LmykQ2" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here_</a>.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience</li><li class="leading-relaxed">Use the resources we supply to provide world-class CS to our clients and advocates</li><li class="leading-relaxed">Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform</li><li class="leading-relaxed">Build strong relationships with our clients and advocates, helping them feel heard and understood</li><li class="leading-relaxed">Take action based on the feedback you receive by reporting issues and sharing detailed notes</li><li class="leading-relaxed">Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You Bring to the Table</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Empathy is your superpower, and you’re confident working through the toughest of conversations, whether by phone, email, or chat</li><li class="leading-relaxed">You’re detail-oriented and understand that sometimes the smallest details make the biggest difference</li><li class="leading-relaxed">You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks</li><li class="leading-relaxed">You are a natural troubleshooter. You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone</li><li class="leading-relaxed">You are a creative problem solver and won’t hesitate to lean on your team for help when necessary, but will execute confidently when called upon</li><li class="leading-relaxed">You are more than comfortable giving and receiving feedback</li><li class="leading-relaxed">You thrive on ensuring great outcomes for every person you interact with</li><li class="leading-relaxed">You enjoy and embrace interacting with people from all walks of life in order to ensure they’re getting the health care they deserve</li><li class="leading-relaxed">You’re comfortable forming quick bonds during your contact with our clients, and thrive under the pressure of resolving complex issues, even when those clients are upset</li><li class="leading-relaxed">You’re flexible and willing to jump in and assist with anything when called upon</li><li class="leading-relaxed">If you see something that’s not quite right or that is causing friction, you are not shy about reporting the trouble and help suggest a solution</li><li class="leading-relaxed">You’re a team player with a “get it done” mentality, ready to contribute meaningfully to your team’s success</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Compensation</h2>Compensation for this role is $45,000 salary plus equity.This is a remote position. Applicants must be based in the United States.Up for the Challenge?We look forward to meeting you.Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or <a href="http://ashbyhq.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">ashbyhq.com</a>. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

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Penn Interactive

Marketing Operations Associate

foxi ventures

Product Designer

LTI Mindtree

Senior Quality Engineer

Specialist - Software Engineering

Specialist - Quality Engineering

Senior Specialist - Software Engineering

Senior Specialist - Architecture

On the Marketing team, our mission is to develop high-quality and sustainable data-driven marketing channels to improve retention, growth, and user adoption. As a Marketing Operations Associate your primary objective will be to work with the commercial marketing team to execute a wide array of promotional campaigns. Your goal will be to maximize customer experience and player retention through the delivery of personalized marketing and innovative promotional programs. You will ensure promotional programs are compliant, understandable, and flawless. You will focus on operational excellence as you own the end-to-end execution of innovative marketing campaigns.

VIP Executive Host - PA

Lead Product Manager, MarTech and Promotions

Senior Software Developer, Trading

Motion Designer

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role</h2>On the Marketing team, our mission is to develop high-quality and sustainable data-driven marketing channels to improve retention, growth, and user adoption. As a Marketing Operations Associate your primary objective will be to work with the commercial marketing team to execute a wide array of promotional campaigns. Your goal will be to maximize customer experience and player retention through the delivery of personalized marketing and innovative promotional programs.You will ensure promotional programs are compliant, understandable, and flawless. You will focus on operational excellence as you own the end-to-end execution of innovative marketing campaigns. The ideal candidate has strong communications skills, high attention to detail, knowledge of promotional execution, a passion for working cross-collaboratively with different teams, and an interest in online gaming.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Work</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work as part of the marketing operations team to prepare, execute, and credit promotions and campaigns for all online gaming brands.</li><li class="leading-relaxed">This position requires a regular workweek from Saturday to Wednesday, with Thursdays and Fridays off.</li><li class="leading-relaxed">Assist with reports on campaign performance and distribute them to relevant internal stakeholders and/or external partners as appropriate.</li><li class="leading-relaxed">Test new promotional mechanics in the promotion engine and report on the end-to-end user journey.</li><li class="leading-relaxed">Coordinate asset creation and dissemination across design and marketing execution teams as it pertains to marketing campaigns.</li><li class="leading-relaxed">Ability to learn and effectively utilize Marketing Technology tools, including Asana, Branch and Back Office tools.</li><li class="leading-relaxed">Communicate with other departments around logistics and execution of marketing programs, including customer support, legal/compliance, and product.</li><li class="leading-relaxed">Work with product and operations teams to facilitate in-app placement and surfacing of promotions.</li><li class="leading-relaxed">Contribute to the regulatory promotion approval process through development of terms & conditions documentation for all campaigns, and ensure all copy is aligned with state-level regulatory requirements.</li><li class="leading-relaxed">Perform competitive research on marketing programs, product capabilities, and industry landscape.</li><li class="leading-relaxed">Other duties as required.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About You</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree (B.S./B.A.) in marketing, management, business administration, or related field, or equivalent work experience.</li><li class="leading-relaxed">1-2 years of experience in a digital marketing and/or online gaming operations role.</li><li class="leading-relaxed">Capability to work cross-functionally, including virtual teams.</li><li class="leading-relaxed">Strong verbal and written communication skills.</li><li class="leading-relaxed">Strong attention to detail.</li><li class="leading-relaxed">Ability to organize and prioritize tasks constantly.</li><li class="leading-relaxed">Self-starter.</li><li class="leading-relaxed">Passionate and knowledgeable about North American online gaming.</li><li class="leading-relaxed">Competent in Microsoft Office and/or Google Suite.</li><li class="leading-relaxed">Ability to work in a fast-paced environment.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We Offer</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive compensation package.</li><li class="leading-relaxed">Comprehensive Benefits package.</li><li class="leading-relaxed">Fun, relaxed work environment.</li><li class="leading-relaxed">Education and conference reimbursements.</li></ul>#LI-HYBRID_Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life._

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