Sorare

Player Experience Specialist

Software Engineer - Backend

Sorare is seeking a Player Experience Specialist in Paris to deliver world-class support to its global player base. This role involves guiding users, resolving complex issues, and acting as a crucial link between player feedback and product development. The specialist will collaborate with Product and Engineering teams, report bugs, identify trends, and test new features. Additionally, they will build scalable support processes using AI and automation to enhance efficiency and player experience in a fast-moving tech environment.

<p class="my-4 text-gray-700 leading-relaxed">At Sorare, we want to hire passionate and innovative people! Are you looking for an empowering environment to grow professionally and personally? Join us in this tremendous adventure!</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Mission</h2><p class="my-4 text-gray-700 leading-relaxed">Sorare is a fantasy sports gaming experience and marketplace featuring officially licensed digital player cards. With Sorare you build legacy teams – buying, selling, collecting and trading player cards -- and compete with them in free-to-play fantasy games to win rewards week over week and season over season, just like a professional sports owner.</p><p class="my-4 text-gray-700 leading-relaxed">Sorare is revolutionizing digital sports fandom, and now has over 5 million users across 180 countries. More than 300 iconic teams, clubs, and organizations including the Premier League, La Liga, Bundesliga, Serie A, MLS, NBA, NBPA, MLB, MLBPA, and many others have partnered with Sorare to build the next sports entertainment giant.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Journey</h2><p class="my-4 text-gray-700 leading-relaxed">Sorare was founded by Nicolas Julia and Adrien Montfort in 2018 in Paris to bring sports fans across the globe closer to the players, teams, and leagues they love.</p><p class="my-4 text-gray-700 leading-relaxed">With 130-plus employees across France and US, Sorare is one of Europe’s fastest-growing startups and recently raised a $680 million Series B funding round from world-class investors including SoftBank, Accel, and Benchmark. Sorare also has athletes Serena Williams, Zinedine Zidane, Rio Ferdinand, Antoine Griezmann, Gerard Piqué, Blake Griffin, and Rudy Gobert among its investors, ambassadors, and advisors.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Values</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Own your game:</strong> Think and act like an owner, and expect your teammates to do the same. You are an “entrepreneur” empowered to make decisions and own the outcomes.</li><li class="leading-relaxed"><strong>Build with the fans, and for the fans:</strong> Have an obsession for high-quality user experiences. Engage our community with transparency to build trust and learn from the fans to deliver effective changes.</li><li class="leading-relaxed"><strong>Run fast:</strong> Take bold risks and outpace the competition in an ever changing environment. Have a bias for action (connected to team goals) and strive to ship and iterate.</li><li class="leading-relaxed"><strong>Have fun and bring joy:</strong> Sports have the power to unite people around the world, and as fans ourselves, we believe it is a privilege to work in this industry.</li><li class="leading-relaxed"><strong>Win as a team:</strong> We are all in this together as one team, win or lose. Inspire your teammates to always be better.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Please note that Sorare is a hybrid work company; employees are required to be in office 3 days a week.</p><p class="my-4 text-gray-700 leading-relaxed">We’re looking for a Player Experience Specialist to join our Paris based team and help deliver a world-class experience to every player who interacts with Sorare. As a key part of our Player Experience team, you’ll be on the front lines of user experience, guiding users through their journey, from onboarding and gameplay feedback to solving complex issues for experienced managers.</p><p class="my-4 text-gray-700 leading-relaxed">You’ll be an integral partner to our Product and Engineering teams, helping close the loop between player feedback and product development. Whether it's reporting bugs, identifying trends, testing new features, or helping shape future updates, your voice and insight will directly influence how Sorare evolves.</p><p class="my-4 text-gray-700 leading-relaxed">Additionally, you'll help build out scalable support processes and systems, leveraging tools like AI agents and automation to improve efficiency, reduce repetitive workload, and create a smarter, more responsive player experience. This role is perfect for someone who’s not only player-obsessed but also excited about streamlining operations and shaping the future of how support works in a fast-moving tech company.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support our global player base: Triage and resolve 100+ support tickets per day, delivering empathetic, fast, and accurate responses.</li><li class="leading-relaxed">Partner across teams: Work closely with Product, Engineering, and Trust & Safety to escalate technical issues, gather context, and ensure a smooth resolution.</li><li class="leading-relaxed">Be the voice of the player: Identify recurring issues and inefficiencies, and advocate for solutions to enhance user experience.</li><li class="leading-relaxed">Shape the product: Participate in product testing and QA for new features. Share actionable insights and help maintain strong feedback loops with Product and Engineering teams.</li><li class="leading-relaxed">Build resources: Update and improve our Help Center articles and internal knowledge base to empower players and scale support.</li><li class="leading-relaxed">Improve our resources: Update and improve our AI agent and keep our help center up to date.</li><li class="leading-relaxed">Mentor and grow: Contribute to onboarding plans for new hires and support hiring initiatives as needed.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Exceptional written and verbal communication skills in English and French</li><li class="leading-relaxed">Strong active listening and problem-solving abilities</li><li class="leading-relaxed">Highly motivated, proactive, and eager to take ownership of issues end to end</li><li class="leading-relaxed">Patience and empathy—you're passionate about delivering a gold-standard experience to players</li><li class="leading-relaxed">Prior experience in customer support or fast-paced startups is a plus</li><li class="leading-relaxed">Bonus points for knowledge or interest in sports, fantasy gaming, NFTs, blockchain, or a user of Sorare</li><li class="leading-relaxed">Familiarity with Zendesk or similar ticketing tools</li><li class="leading-relaxed">Comfortable working in our Paris office</li><li class="leading-relaxed">Entrepreneurial spirit with a collaborative mindset—you’re a self-starter who thrives in cross-functional teams</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why Join Us?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be part of a passionate and growing team redefining fan engagement in sports</li><li class="leading-relaxed">Work in a collaborative, product-driven environment where your feedback has real impact</li><li class="leading-relaxed">Learn and grow in the world of Web3, fantasy sports, and gaming</li><li class="leading-relaxed">Help shape the future of Sorare—this role offers growth opportunities across product, operations, and player engagement</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Perks</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Health Care: Great medical, dental, and vision insurance coverage fully covered by Sorare</li><li class="leading-relaxed">Wellness Benefit: Sorare contributes to employees wellness (gym membership and sports classes in our office)</li><li class="leading-relaxed">Commuter Benefits: Sorare contributes to the cost of your commute with 100% of Navigo pass reimbursed</li><li class="leading-relaxed">Latest Tech: Sorare provides equipment such as laptop, monitor, etc.</li><li class="leading-relaxed">Lunch: Sorare will contribute to their employees lunch vouchers</li><li class="leading-relaxed">Time Off: we offer 5 weeks of paid holidays per year in addition to the national holidays and attached RTT</li></ul>

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Position Summary...</h1><p class="my-4 text-gray-700 leading-relaxed">To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational functions.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What you'll do...</h1><p class="my-4 text-gray-700 leading-relaxed">1. Preparing the sales floor for store opening.</p><p class="my-4 text-gray-700 leading-relaxed">2. Setting, merchandising and signing features.</p><p class="my-4 text-gray-700 leading-relaxed">3. Completing live unloading of other types of merchandise.</p><p class="my-4 text-gray-700 leading-relaxed">4. The main differentiator between this role and CAP 2 associate is there is a stronger emphasis on labelling and placing merchandise in the backroom bins/stocking.</p><p class="my-4 text-gray-700 leading-relaxed">5. Pulling pallets of merchandise to and from the sales floor for overnight processing.</p><p class="my-4 text-gray-700 leading-relaxed">6. Assisting in stocking the sales floor as assigned and providing customer service if necessary.</p><p class="my-4 text-gray-700 leading-relaxed">7. Label the sales floor for store opening.</p><p class="my-4 text-gray-700 leading-relaxed">8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Minimum Qualifications...</h1><p class="my-4 text-gray-700 leading-relaxed">Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.</p><p class="my-4 text-gray-700 leading-relaxed">Age – 18 or older</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Preferred Qualifications...</h1><p class="my-4 text-gray-700 leading-relaxed">Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.</p><p class="my-4 text-gray-700 leading-relaxed">Walmart will accommodate the disability-related needs of applicants and associates as required by law.</p>

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