sound cloud

Director, Community Operations

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SoundCloud is looking for a Director of Community Operations to lead SoundCloud’s Community Operations. You will be responsible for the strategy and execution for our Community Operations, as well as guiding your team of Support Advocates as they expertly handle high-volume Creator inquiries for SoundCloud. This role defines and executes the global customer experience vision, champions the voice of the customer, and drives innovation in customer engagement and operational efficiency.

Head of Label and Artist Relations

SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 400+ million tracks from 40 million artists, the future of music is SoundCloud.SoundCloud is looking for a Director of Community Operations to lead SoundCloud’s Community Operations. You will be responsible for the strategy and execution for our Community Operations, as well as guiding your team of Support Advocates as they expertly handle high-volume Creator inquiries for SoundCloud.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Key Responsibilities:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Define and execute SoundCloud’s global customer experience vision, building a unified, scalable ecosystem that empowers users and deepens connection with our creator and listener communities.</li><li class="leading-relaxed">Champion the voice of the customer across SoundCloud, translating feedback and sentiment into strategic recommendations that influence product, policy, and growth initiatives.</li><li class="leading-relaxed">Lead innovation in customer experience, identifying new tools, technologies, and creative approaches that elevate engagement and reinforce SoundCloud’s position as the world’s leading artist-first platform. Design and optimize self-service and support strategies across web, mobile, chat, and AI-driven platforms—reducing friction and improving satisfaction through intuitive, data-informed design.</li><li class="leading-relaxed">Drive performance and operational efficiency through automation, process optimization, and AI-powered solutions that scale service without compromising quality.</li><li class="leading-relaxed">Establish and track CX KPIs, dashboards, and reporting frameworks to inform business reviews, resource planning, and cross-functional alignment.</li><li class="leading-relaxed">Develop high-quality content and resources (FAQs, Help Center, tutorials, interactive guides) that educate, empower, and engage customers across every touchpoint.</li><li class="leading-relaxed">Collaborate deeply across teams—including Product, Engineering, Marketing, Publishing, and IT—to integrate customer insights into product development and brand experiences.</li><li class="leading-relaxed">Oversee quality assurance, training, and knowledge management programs to ensure consistent excellence in every customer interaction.</li><li class="leading-relaxed">Build and lead a world-class Community Operations team, fostering a culture of empathy, creativity, and operational excellence that reflects SoundCloud’s values.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Background & Experience:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">7+ years of progressive leadership experience in Customer Experience, Customer Support, or Customer Success within a direct-to-consumer or technology-driven organization, ideally in the creative or music space.</li><li class="leading-relaxed">Proven ability to shape and execute customer experience strategy that drives satisfaction, loyalty, and long-term growth.</li><li class="leading-relaxed">Strong record of operational excellence, building and scaling global support functions that balance efficiency, empathy, and brand integrity.</li><li class="leading-relaxed">Expertise in Help Desk and CRM ecosystems (e.g., Zendesk, Freshdesk, Salesforce), with a focus on workflow optimization, automation, and service innovation.</li><li class="leading-relaxed">Data-driven leader skilled in setting KPIs, leading business reviews, and translating analytics into actionable insights that inform product, marketing, and operational decisions.</li><li class="leading-relaxed">Exceptional strategic problem-solving and decision-making abilities, with the capacity to navigate ambiguity and lead through change.</li><li class="leading-relaxed">Inspirational and inclusive people leader with experience managing diverse, global teams—fostering collaboration, accountability, and professional growth.</li><li class="leading-relaxed">Adept at leveraging collaboration tools (Slack, Asana, Notion, etc.) to drive cross-functional alignment and execution across teams and time zones.</li><li class="leading-relaxed">Deep passion for delivering world-class customer experiences, amplifying creator success, and scaling systems that reflect SoundCloud’s community-first ethos.</li><li class="leading-relaxed">Familiarity with AI, personalization, and emerging creative tools that enhance user engagement and retention, a plus</li><li class="leading-relaxed">Experience leading agency relationships or cross-functional partnerships, aligning creative and operational stakeholders around shared goals, preferred.</li><li class="leading-relaxed">A genuine passion for music, technology, and culture-building — with a desire to empower creators and listeners alike.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">About us:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)</li><li class="leading-relaxed">We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home</li><li class="leading-relaxed">We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard.</li><li class="leading-relaxed">We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Benefits:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Not located in Berlin? No worries, we offer extensive relocation support including allowances, one way flights, temporary accommodation and, by partnering with Expath, on the ground support on arrival</li><li class="leading-relaxed">Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!</li><li class="leading-relaxed">Employee Equity Plan</li><li class="leading-relaxed">Generous professional development allowance</li><li class="leading-relaxed">Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually</li><li class="leading-relaxed">16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children</li><li class="leading-relaxed">We offer free German courses at beginning, intermediate and advanced</li><li class="leading-relaxed">Various snacks, goodies, and 2 free lunches weekly when at the office</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Diversity, Equity and Inclusion at SoundCloud</h4>SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.

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WildBrain

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WildBrain CPLG, a world-leading entertainment, sport, and brand licensing agency, is seeking a Legal Intern for a 12-month placement in China. This hybrid role offers an amazing opportunity for a student to gain exposure to all areas of the licensing business, working closely with the Legal and Finance teams. The intern will learn about content licensing, co-development, production, and licensing for consumer products, gaming, and location-based entertainment, gaining valuable industry experience within a successful international business.

WildBrain’s portfolio spans all areas of the entertainment industry: Studios, where we produce hit animated and live-actions series; WildBrain Television, which owns and operates some of the most-viewed family entertainment channels in Canada (Family Channel, WildBrainTV, Family Jr. and Télémagino); celebrated global licensing and distribution teams as part of WildBrain CPLG, and a leading children’s YouTube network which has garnered over 1 trillion minutes of watch time. At WildBrain, we do it all, with pride and passion every step of the way. Working at WildBrain is an opportunity to join forces with extraordinary, insightful and imaginative teams who will recognize your talents and encourage your professional growth and development in a culture that encourages creativity and individuality.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Company Description</h3>Hybrid work: Employees work in a hybrid model balancing collaboration in our office and remote work.Find a job that lets your imagination run wild!WildBrain CPLG is a world-leading entertainment, sport and brand licensing agency with 20 offices worldwide. Since 1972 we have been providing our partners with dedicated licensing and marketing professionals and fully integrated retail, creative & product development, legal and accounting services.We are looking to add to our talented team of innovators that can help us manage some of the most profitable and enduring brands in the world! We believe that our partnerships are about clarity, openness, and trust, and we are widely known for our straightforward approach.About the RoleWildBrain is offering an amazing opportunity for an internship for student to gain exposure to all areas of the licensing business within WildBrain CPLG in China.You will work closely with Legal and Finance team. You will get to learn about content licensing, co-development, production, and licensing for consumer products, gaming, and location-based entertainment. This placement will give valuable industry experience and insight into the operations of a successful international business.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Description</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Coordinating day-to-day administration to provide general support to Senior Legal Affairs Manager.</li><li class="leading-relaxed">Conducting legal research and compiling information from legal resources.</li><li class="leading-relaxed">Maintaining and organizing legal files and records.</li><li class="leading-relaxed">Working closely with Finance Team and managing the payment process with third party service providers including but not limited to Law Firms, Translation Service Companies, and Hologram Suppliers.</li><li class="leading-relaxed">Translating Peanuts LOA as needed by UK Legal team.</li><li class="leading-relaxed">Distributing WildBrain in-house brands hologram labels and keeping a clear record.</li><li class="leading-relaxed">Assisting with mailing, scanning, copying, and other jobs assigned by Legal Affairs Manager.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Organized, with attention to detail and an ability to prioritize.</li><li class="leading-relaxed">Proficient in Microsoft Word, Excel, PowerPoint, etc.</li><li class="leading-relaxed">Fluent in Chinese and English (CET-6 or above).</li><li class="leading-relaxed">Team player, flexible, able to work independently with initiative.</li><li class="leading-relaxed">High sense of confidentiality.</li><li class="leading-relaxed">Educated to Bachelor degree level (at a minimum).</li><li class="leading-relaxed">Legal Professional Qualification Certificate (A) is a must.</li><li class="leading-relaxed">Able to commit to at least 4 days a week.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Additional Information</h3>What We OfferWorking at WildBrain is more than a job — it’s the opportunity to join forces with extraordinary, insightful and imaginative people who will recognize your talents and encourage your professional growth and development in a work environment that promotes creativity and individuality. Some of the perks we have are private medical insurance, income protection, gym subsidy, bonus time off, employee share programmes, reduced summer hours and flexible & home working.Our CommitmentDiversity and Inclusion are in our DNA. As a global leader in kids and family entertainment, we strive to reflect and honour the diversity of our audiences around the world. We believe that creating diverse and inclusive content & brands begins with fostering a culture of belonging at WildBrain. To us, a culture of belonging is one where we celebrate and welcome the diversity of all employees, stakeholders, and external partners and strive to create an environment where every individual feels valued, respected, and brings their authentic self to work.We demonstrate our commitment to this by striving to provide a supportive work environment and a corporate culture that welcomes and encourages equal opportunities for all employees. We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve listed here, we encourage you to please still consider applying. We strongly believe that diverse experience, transferable skills, and passion are key! WildBrain accommodates people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required.About WildBrain CPLGWildBrain CPLG is a trusted licensing partner for leading brands worldwide, offering 50 years of expertise building consumer products and location-based entertainment programmes across the entertainment, sport, corporate and lifestyle sectors. With over 20 offices serving the UK, Europe, India, the Middle East, China, Asia Pacific and the US, WildBrain CPLG combines the strength of global reach with expertise in local markets to achieve the best results for partners. Our passionate teams consistently challenge themselves to explore new and innovative ideas and opportunities in partnerships, activations, creative and business processes to celebrate and build brands. At WildBrain CPLG, we believe that collaboration is about clarity, openness and trust, and we are widely known for our no-nonsense, straightforward approach. Our ASPIRE division offers expert Corporate & Lifestyle brand representation and management. WildBrain CPLG is part of WildBrain Ltd., a global leader in kids’ and family entertainment. Please contact us or visit the WildBrain CPLG website for more information: <a href="https://can01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.cplg.com%2F&data=05%7C02%7CMarsha.Forde%40wildbrain.com%7C16ca9cffa40c4b4c08a108dcf1e753ab%7C4dc06e2247684f5f9228809e4588d8c1%7C0%7C0%7C638651223082464411%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C4000%7C%7C%7C&sdata=Ok1pJCzWgWrILjCY17szcob5JHhCwyo4d32aciGYtz8%3D&reserved=0" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.cplg.com</a>.About WildBrain: a parent company of Wildbrain CPLGAt WildBrain we inspire imaginations through the wonder of storytelling. As a leader in 360° IP management, we are experts in content creation, audience engagement and global licensing, cultivating and growing love for our own and partner brands with kids and families around the world. With approximately 13,000 half-hours of filmed entertainment in our library—one of the world’s most extensive—we are home to such treasured franchises as Peanuts, Teletubbies, Strawberry Shortcake, Yo Gabba Gabba!, Caillou, Inspector Gadget and Degrassi. WildBrain’s mission is to create exceptional entertainment experiences that captivate and delight fans both young and young at heart.Our studios produce such award-winning series as The Snoopy Show; Snoopy in Space; Strawberry Shortcake: Berry in the Big City; Sonic Prime; Chip and Potato; Teletubbies Let's Go! and many more. Enjoyed in more than 150 countries on over 500 platforms, our content is everywhere kids and families view entertainment, including YouTube, where our network has garnered over 1 trillion minutes of watch time. Our television group owns and operates some of Canada’s most-viewed family entertainment channels. WildBrain CPLG, our leading consumer-products and location-based entertainment agency, represents our owned and partner properties in every major territory worldwide.WildBrain is headquartered in Canada with offices worldwide and trades on the Toronto Stock Exchange (TSX: WILD). Visit us at <a href="https://www.wildbrain.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">wildbrain.com</a>.About WildBrainAt WildBrain we inspire imaginations through the wonder of storytelling. A leader in 360° franchise management—spanning Content Creation, Audience Engagement and Global Licensing—our mission is to cultivate and grow love for our own and partner brands through exceptional entertainment experiences. Home to such franchises as Peanuts, Teletubbies, Strawberry Shortcake, Yo Gabba Gabba!, Inspector Gadget and Degrassi, we produce such acclaimed series as The Snoopy Show, Snoopy in Space, Camp Snoopy, Teletubbies Let’s Go!, Yo Gabba GabbaLand!, Sonic Prime and Strawberry Shortcake: Berry in the Big City. With a library of approximately 14,000 half-hours, our shows reach kids and families everywhere, including on our YouTube network, which has generated more than 1.7 trillion minutes of watch time. Our consumer products licensing arm, WildBrain CPLG, represents our own and partner brands in every major territory worldwide.Headquartered in Toronto, WildBrain trades on the Toronto Stock Exchange (TSX: WILD). Visit us at <a href="http://wildbrain.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">wildbrain.com</a>.About WildBrain CPLGWildBrain CPLG is a trusted licensing partner for leading brands worldwide, offering 50 years of expertise building consumer products and location-based entertainment programmes across the entertainment, sport, corporate and lifestyle sectors. With over 20 offices serving the UK, Europe, India, the Middle East, China, Asia Pacific and the US, WildBrain CPLG combines the strength of global reach with expertise in local markets to achieve the best results for partners. Our passionate teams consistently challenge themselves to explore new and innovative ideas and opportunities in partnerships, activations, creative and business processes to celebrate and build brands. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Programming Patterns

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Director, Community Operations

Director, Community Operations

Director of Product - Ads

Director of Product - Ads

Part-time IT Support - Los Angeles

Accounting Manager

Technical Program Manager

Senior Program Manager

Lifecycle Marketing Technologist

Job Details