sound cloud

Product Manager - Consent & User Preferences

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SoundCloud is seeking a technically savvy Product Manager for Consent & User Preferences to refine its user consent and preferences strategy. This role involves leading the Consent Management Platform (CMP) and managing user preferences within apps, ensuring seamless implementation, continuous optimization, and compliance with global privacy rules. The ideal candidate will dive deep into technical details, understand privacy principles, and collaborate with Engineering, Legal, Product, and Marketing teams to enable data-driven initiatives with a privacy-by-design approach.

Senior Backend Engineer - Media Streaming

SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 400+ million tracks from 40 million artists, the future of music is SoundCloud.SoundCloud is looking for a a sharp, technically savvy Product Manager of Consent & User Preferences to fine-tune our user consent and preferences strategy. You'll be the maestro, leading the charge on our Consent Management Platform (CMP) and how users dial in their preferences directly within our apps. Think seamless implementation, continuous optimization, and rock-solid compliance with global privacy rules – all while keeping the work flow.We are searching for someone who thrives on diving deep into technical details, gets privacy principles, and ensures collaboration with our Engineering, Legal, Product, and Marketing crews. You'll be key in enabling data-driven initiatives, always with privacy-by-design as your baseline.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Key Responsibilities:</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Mastering Our Platforms: You'll be the go-to expert for our CMP, crafting configurations, managing templates, running cookie scans, and designing our preference center</li><li class="leading-relaxed">Seamless Integration: Partner closely with our web and app engineers to ensure our CMP and preference settings are integrated flawlessly. You'll spot, diagnose, and fix any off-key implementations</li><li class="leading-relaxed">Shaping User Control: Lead the strategy for how we collect, manage, and truly respect user consent and preferences across all our channels</li><li class="leading-relaxed">Staying Updated with Regs: Keep a finger on the pulse of evolving privacy regulations like GDPR, CCPA, and NIST, translating legal requirements into smart, technical solutions</li><li class="leading-relaxed">Your Privacy Expertise: Be our trusted advisor on privacy for new campaigns, product launches, or initiatives, embedding privacy-by-design from the first note</li><li class="leading-relaxed">Orchestrating Collaboration: Be the bridge between Legal, Engineering (Web, App & Data), Marketing, and Product teams, ensuring we hit a unified, compliant rhythm for consent and preference management</li><li class="leading-relaxed">Empowering Documentation: Craft clear documentation for CMP and app preference features, and help our internal teams get up to speed</li><li class="leading-relaxed">Analyzing the Mix: Monitor CMP performance, consent rates, and how users engage with their preferences, generating insights to inform our business moves</li><li class="leading-relaxed">Partnering Up: Keep the relationship strong with our CMP vendors, staying up to date with new features and best practices</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Experience and Background:</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A Bachelor's degree in Computer Science, Information Systems, or the equivalent hands-on experience that shows your chops.</li><li class="leading-relaxed">3+ years of experience managing and optimizing Consent Management Platforms and building/managing user preference centers within applications.</li><li class="leading-relaxed">A solid track record with privacy management and data compliance platforms (bonus points if you've already spun OneTrust).</li><li class="leading-relaxed">Fluent in web tech (HTML, CSS, JavaScript) – you can read code like a pro to pinpoint implementation issues.</li><li class="leading-relaxed">Proven ability to troubleshoot and deliver solutions for CMP and in-app preference configurations in complex environments.</li><li class="leading-relaxed">A privacy pro, familiar with data processing regulations and best practices globally.</li><li class="leading-relaxed">Understands global privacy regulations like GDPR, CCPA, and NIST inside out.</li><li class="leading-relaxed">Experience jamming in an agile development environment.</li><li class="leading-relaxed">Excellent communication, interpersonal, and analytical skills – you can translate complex concepts for anyone.</li><li class="leading-relaxed">Experience with privacy-by-design principles and data governance.</li><li class="leading-relaxed">Familiarity with tag management systems (e.g., Google Tag Manager, Tealium).</li><li class="leading-relaxed">Privacy certification (e.g., CIPP/E, CIPM) is a great bonus track.</li></ul>

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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. As a Technical Support Expert - Team Management you engage directly with our Toast customers to drive specialty support with measured success based on productivity and customer satisfaction Key Performance Indicators (KPIs). You will respond to and resolve complex and nuanced inquiries on Toast products and services, and take ownership of the customer experience. You are able to apply principles and methodologies, such as empathy, good judgment, and a consultative approach, to customer interactions. As a pivotal stakeholder, you partner with leadership and cross-functional teams across the company. To thrive as a Technical Support Expert at Toast, you are a customer champion, thrive in escalated situations, and excel in ambiguous environments!

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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.Bready\* to make a change?As a Technical Support Expert - Team Management you engage directly with our Toast customers to drive specialty support with measured success based on productivity and customer satisfaction Key Performance Indicators (KPIs). You will respond to and resolve complex and nuanced inquiries on Toast products and services, and take ownership of the customer experience. You are able to apply principles and methodologies, such as empathy, good judgment, and a consultative approach, to customer interactions. As a pivotal stakeholder, you partner with leadership and cross-functional teams across the company. To thrive as a Technical Support Expert at Toast, you are a customer champion, thrive in escalated situations, and excel in ambiguous environments!About this roll\* (Responsibilities)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deliver a top tier customer experience over the phone through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers</li><li class="leading-relaxed">Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps</li><li class="leading-relaxed">Communicate & collaborate effectively with escalated customers; able to use de-escalation techniques to resolve complex customer inquiries and increase customer satisfaction</li><li class="leading-relaxed">Help set up and troubleshoot technology devices for customers</li><li class="leading-relaxed">Collaborate and actively participate with internal team members in meetings and 1:1 training to ensure we are all working together to provide a great customer experience</li><li class="leading-relaxed">Support the business by recommending process improvements to management toward advancing customer programs.</li></ul>Do you have the right ingredients\*? (Requirements)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of experience in a role responsible for customer satisfaction or 1+ year working in a customer support role providing technical troubleshooting and solving difficult problems</li><li class="leading-relaxed">Experience with root cause analysis; able to understand unique situations and deliver solutions to these problems</li><li class="leading-relaxed">Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast hardware,</li><li class="leading-relaxed">Strong verbal/ written communication, organizational, and influencing skills</li><li class="leading-relaxed">Success operating independently and navigating competing priorities in a constantly changing environment</li></ul>Special Sauce\* (Nonessential Skills/Nice to Haves)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1+ years of experience using a POS (Point of Sale) software, ideally in the service industry</li><li class="leading-relaxed">Experience answering incoming phone calls and ticketing systems</li><li class="leading-relaxed">Experience working in the tech industry or for a SaaS company</li><li class="leading-relaxed">Open to schedules that may include weekends, holidays and nights</li></ul>Our Spread of Total RewardsWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits .\*Bread puns encouraged but not requiredThe starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$25—$25 USD**Diversity, Equity, and Inclusion is Baked into our Recipe for Success**At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.We Thrive TogetherWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast .Apply today!Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com .------For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bready\* for a change?</h3>Apply now<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Other recommended rolls\*</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Life at Toast Blog</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Beyond Benefits: Real Stories of Family Building with Carrot Fertility at Toast</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Cultivating Connection in Customer Success & Services</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Building Belonging: Celebrating Pride Month 2025</h3>Apply now!Notice on fraudulent jobsWe have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments. Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site. If you think you've been scammed, reference this site for more info.Check out other rolls\*Search by job title, location, department, category, etc.Search Jobs near me

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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