Sourcegraph Inc.

Senior Support Engineer - US East [IC3]

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As a Senior Support Engineer at Sourcegraph, you will be at the forefront of the customer experience within the Technical Success organization. Your role involves resolving technical issues, educating customers, and identifying product improvements. You will troubleshoot and solve reported issues, contribute to documentation, observe trends, and suggest remedies. You are a curious and compassionate problem solver who enjoys new technologies and collaborating with cross-functional teams to help developers succeed.

Enterprise Account Executive

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Who we are</h1>Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population.Everything is changing in how software gets built, and Sourcegraph builds tools that make it easier at scale. Code Search helps devs explore and understand massive codebases. Amp, our agentic coding tool, dramatically accelerates the time it takes to write new code and tackle complex problems like migrating and transforming code.We’re trusted by engineering teams at leading companies like Stripe, Uber, and Palo Alto Networks, and with $225M in funding from investors like a16z, Sequoia, and Redpoint, we are building the tools that will define the next era of enterprise software development. We’re a globally distributed team with a culture of high agency, direct communication, and deep love for developers.If you want to work at the bleeding edge of software and do the most meaningful work of your career, join us.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Hours & location</h1>🌎 We hire almost anywhere in the world and we don’t have a location requirement for this role. However, the expected working hours for this position is 9:00am - 5:00pm EST.That being said, we do not subscribe to “I do my best work when I work 40 hours a week.” People we hire at Sourcegraph believe that building outstanding things means working very hard — smarter and more hours than the competition.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Why this job is exciting</h1>As part of the Technical Success organization, Support Engineering is at the forefront of the customer experience. Our customers simply wouldn’t be successful, happy, long term customers without the important work this team does! Support Engineering exists to not only resolve technical issues but educate our customers by answering reactive questions, and by importantly identifying improvements we can make to help improve the product. Our customers are developers and we help them throughout their customer journey.📅 Within one month you will…<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Learn about our product, our value propositions, our customers, our team, and our practices.</li><li class="leading-relaxed">Learn how Sourcegraph is deployed (e.g., Kubernetes, scaling, and more), product configuration and integrations, our code base, and common user needs.</li><li class="leading-relaxed">Meet for an initial chat with the teammates you will work with most</li><li class="leading-relaxed">Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team).</li></ul>📅 Within three months you will…<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work with customers to troubleshoot and solve reported issues</li><li class="leading-relaxed">Contribute to improving our product and handbook documentation</li></ul>📅 Within six months you will…<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Observe trends causing issues for our customers and suggest remedies (for example, what consistent things happen that we can write tooling for...)</li><li class="leading-relaxed">Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement, improving the customer experience, and/or improving the product</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">About you</h1>You are curious and compassionate. You are a problem solver - you love the moment where you “figure it out”. You enjoy trying new technologies, breaking them and helping fix them. You want to be part of a technical organization while talking with customers.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Profound curiosity to figure out why something works the way it does / to learn more</li><li class="leading-relaxed">Working experience with Unix/Linux and/or Bash</li><li class="leading-relaxed">Working experience with Kubernetes containerized solutions</li><li class="leading-relaxed">Working experience with code hosts such as GitHub, GitLab and BitBucket</li><li class="leading-relaxed">Strong understanding of databases, especially SQL</li><li class="leading-relaxed">Compassion to meet our customers (who are all developers themselves) where they are, understand their issues, and be compelled to action</li><li class="leading-relaxed">Experience collaborating with cross-functional teams to solve difficult problems for customers</li><li class="leading-relaxed">Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical)</li><li class="leading-relaxed">Some experience using Large Language Models (LLMs) and AI tooling, and how they work</li><li class="leading-relaxed">3+ years experience in a similar role</li></ul>Nice to have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Foundational knowledge of APIs and/or Git</li><li class="leading-relaxed">Foundational knowledge of cloud computing with AWS, GCP or Azure DevOps</li><li class="leading-relaxed">Experience writing code in Go or another language</li><li class="leading-relaxed">Basic knowledge of or experience with Perforce</li><li class="leading-relaxed">Basic understanding of AI tools and how developers use them</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Level</h1>📊 This job is an IC3. You can read more about our job leveling philosophy in our Handbook.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Compensation</h1>💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. You will have the flexibility to work and live anywhere in the world (unless specified otherwise in the job description), and we’ll never take your location or current/past salary information into account when determining your compensation. As an open and transparent company that values equitable and competitive compensation for everyone, our compensation ranges are visible to every single Sourcegraph Teammate. To determine your salary, we use a number of market and data-driven salary sources and target the high-end of the range, ensuring that we’re always paying above market regardless of where you live in the world.💰 The compensation for this role is $101,600 USD base.📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Interview process</h1>👋 Introduction Stage - we have initial conversations to get to know you better…<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">[30 min] Recruiter Screen</li><li class="leading-relaxed">[45 min] Hiring Manager screen / Resume Deep Dive</li></ul>🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team…<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">[Async 1.5 hr] You complete a technical project and we share the results over email.</li><li class="leading-relaxed">[60 min] Technical knowledge/troubleshooting + collaboration/communication skills with an existing member of our Support Engineering team.</li></ul>🎉 Final Interview Stage - we move you to our final round, where you meet cross-functional partners and gain a better understanding of our business and values holistically…<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">[30 min] Values interview</li><li class="leading-relaxed">[15 min] Leadership with a Co-founder</li><li class="leading-relaxed">We check references and conduct your background check</li></ul>Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Learn more about us</h1>You can learn more about what it is like to work at Sourcegraph by reading our handbook.We are an ambitious team who are collectively working hard to build the most influential company in the world. You can read more about our culture, competitive compensation and benefits here.Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds.Sourcegraph participates in E-Verify for U.S. Employees.

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Cisco ThousandEyes is seeking a Product Solutions Architect to develop and communicate best practice technical solutions for customer challenges. This role ensures successful go-to-market and adoption of ThousandEyes products, acting as a subject matter expert for product, sales, and marketing teams. Responsibilities include creating technical materials, engaging with customers to understand needs, validating solutions, and supporting new product introductions and field activities.

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. ThousandEyes gives organizations visibility into the now borderless network, arming them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500.

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Who We Are--------------Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.About the role------------------ThousandEyes is looking for a Product Solutions Architect to develop and communicate best practice technical solutions that address a broad range of customer challenges. The Product Solutions Architect will ensure successful go to market and adoption of ThousandEyes products, serving as a subject matter expert for product, sales, and marketing teams, and creating technical materials to educate users and internal stakeholders on the use cases and value of ThousandEyes solutions.What You'll Do-------------------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Create reference architectures, guides, labs, and demos for ThousandEyes solutions and products</li><li class="leading-relaxed">Build and maintain demos for ThousandEyes products and integrations</li><li class="leading-relaxed">Partner with product docs to ensure quality of technical documentation</li><li class="leading-relaxed">Engage directly and regularly with customers to gain an in-depth understanding of their business processes and product needs, validate solutions, and develop product champions</li><li class="leading-relaxed">Serve as a customer and field advocate within the product organization</li><li class="leading-relaxed">Support sales and marketing efforts as required. Some travel required to support field and marketing activities, e.g., conferences and customer meetings</li><li class="leading-relaxed">Support new product and feature introduction activities, such as conducting technical training and creating technical decision maker presentations</li></ul>Qualifications------------------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong networking domain expertise and experience</li><li class="leading-relaxed">Extensive customer and field experience, ideally covering both enterprises and service providers (10+ years in a TME, SE, or other similar customer-facing role)</li><li class="leading-relaxed">Demonstrated success in building demos and creating technical content, such as best practice guides, and reference architectures</li><li class="leading-relaxed">Excellent verbal and written skills and a willingness to present and defend your ideas</li><li class="leading-relaxed">Customer-focused self-starter with high levels of initiative, commitment, energy, and comfort working in dynamic environments alongside a distributed, worldwide team</li><li class="leading-relaxed">Bachelor’s degree, preferably in computer science or engineering</li><li class="leading-relaxed">Technical certifications, such as CCNA, CCNP, CCIE, or other, demonstrating knowledge in areas such as networking, CloudOps, DevOps, and automation</li><li class="leading-relaxed">Knowledge of Python, or other programming languages, is a plus</li></ul>Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.US – COMPENSATION RANGE – MESSAGE TO APPLICANTS---------------------------------------------------180,600 USD - 220,200 USDMessage to applicants applying to work in the U.S. and/or Canada:----------------------------------------------------------------------When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have <a href="https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">access</a>to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.Create a Job AlertInterested in building your career at Cisco ThousandEyes? Get future opportunities sent straight to your email.<a href="https://my.greenhouse.io/users/signin?jobboard=thousandeyes&source=jobalert" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Create alert</a>Apply for this job------------------*indicates a required fieldAutofill with GreenhouseFirst Name*Last Name*Email*Phone*Resume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfCover LetterAttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfSubmit application

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.