S&amp;P Global (NYSE: SPGI) provides Essential Intelligence. We enable governments, businesses and individuals with the right data, expertise and connected technology so that they can make decisions with conviction. From helping our customers assess new investments to guiding them through sustainability and energy transition across supply chains, we unlock new opportunities, solve challenges and Accelerate Progress for the world.We are widely sought after by many of the world’s leading organizations to provide credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help the world’s leading organizations plan for tomorrow, today. For more information, visit www.spglobal.com.Our divisions include: – S&amp;P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.– S&amp;P Global Ratings offers critical insights for credit, risk and sustainable finance solutions that are essential to translating complexity into clarity, so market participants can uncover opportunities.– S&amp;P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets.– S&amp;P Global Mobility turns invaluable insights captured from automotive data to help our clients understand today’s market, reach more customers, and shape the future of automotive mobility.– S&amp;P Dow Jones Indices provides iconic and innovative index solutions, bringing transparency to global capital markets.– S&amp;P Global Engineering Solutions solves for tomorrow’s challenges today by transforming workflows and end-user experiences with data, insights and technology.&nbsp;

S&P Global


Client Services/Customer Care Support Specialist

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The Customer Support Team at S&P Global Market Intelligence is seeking a Client Services/Customer Care Support Specialist. This role involves participating in all aspects of receiving, evaluating, and resolving customer service issues in a timely fashion. Responsibilities include user management, customer onboarding, data permissioning, and billing administration. The specialist will develop expertise in an assigned product area, act as a point person for product operational changes, and contribute to process documentation and system efficiency.

Senior Software Developer - Python , Data Engineering

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role:</h2>Grade Level (for internal use):07Client Services/Customer Care Support SpecialistDescription:The Customer Support Team is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence customer service issues in a timely fashion. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to Markit.You will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs</li><li class="leading-relaxed">User management and customer on-boarding</li><li class="leading-relaxed">Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met</li><li class="leading-relaxed">Answering queries about permissioning from colleagues and Third Party data providers</li><li class="leading-relaxed">Develop specialist status, thorough expertise, in an assigned product area. Become a “go-to” person for that product to support customers and internal staff queries for the EMEA region</li><li class="leading-relaxed">Act as the point person on product operational changes through scheduled product meetings</li><li class="leading-relaxed">Provide weekly product, support and project-based status updates at departmental meetings</li><li class="leading-relaxed">Assist with the creation and maintenance of CST processes and documentation to ensure efficient running of the team</li><li class="leading-relaxed">Identifying and escalating calls as needed to the appropriate level 2 support units</li><li class="leading-relaxed">Continually innovate and fine tune the service desk system and reports to maximize its efficiency</li><li class="leading-relaxed">Formulate and help implement effective business workflows and processes for internal Markit departments using Salesforce as required</li></ul>Required Skills/Characteristics:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High level of another European language (French, Italian, German, Spanish)</li><li class="leading-relaxed">Strong communication and interpersonal skills – both verbal and written</li><li class="leading-relaxed">Excellent organizational skills with the ability to integrate into a fast paced environment with great attention to detail</li><li class="leading-relaxed">Ability to learn quickly and multitask</li><li class="leading-relaxed">Strong MS Excel skills</li><li class="leading-relaxed">Effective analytical and troubleshooting skills</li><li class="leading-relaxed">Flexible and reliable, able to adapt to changing situations</li><li class="leading-relaxed">Team player, able to spot where help is required and is able to deliver help, coaching and training to other team members globally</li><li class="leading-relaxed">Ability to use own initiative to solve problems: ability to turn quality work around in quick timescales and is able to discern the need for urgency from unnecessary rush</li><li class="leading-relaxed">Customer-facing phone experience</li></ul>Preferable Skills/Characteristics:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work experience, either directly with the public or on a dedicated support desk</li><li class="leading-relaxed">Experience of financial services technology and/or market data experience</li><li class="leading-relaxed">Interest in financial markets</li><li class="leading-relaxed">Experience with a call management system</li><li class="leading-relaxed">Salesforce.com experience</li></ul>About S&P Global Market IntelligenceAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit <a href="http://www.spglobal.com/marketintelligence" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.spglobal.com/marketintelligence</a>.What’s In It For You?Our Mission:Advancing Essential Intelligence.Our People:We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipThroughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.Our benefits include:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Health & Wellness: Health care coverage designed for the mind and body.</li><li class="leading-relaxed">Flexible Downtime: Generous time off helps keep you energized for your time on.</li><li class="leading-relaxed">Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.</li><li class="leading-relaxed">Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.</li><li class="leading-relaxed">Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.</li><li class="leading-relaxed">Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.</li></ul>For more information on benefits by country visit: <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspgbenefits.com%2Fbenefit-summaries&data=05%7C02%7Clauren.washington%40spglobal.com%7C2110bb7975e647763da908dc57fae79d%7C8f3e36ea80394b4081a77dc0599e8645%7C1%7C0%7C638481982335774379%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=MLyuUlul44KSiQWXG3isvYhaT7f6JLL5jLpgtgOcHyE%3D&reserved=0" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://spgbenefits.com/benefit-summaries</a>Global Hiring and Opportunity at S&P Global:At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.Recruitment Fraud Alert:If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to <a href="mailto:reportfraud@spglobal.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">reportfraud@spglobal.com</a>. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity <a href="https://www.spglobal.com/content/dam/spglobal/corporate/en/documents/careers/Corp0525-Recruitment-Fraud-Alert.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.-----------------------------------------------------------Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: <a href="mailto:EEO.Compliance@spglobal.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">EEO.Compliance@spglobal.com</a>and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster <a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20English_formattedESQA508c.pdf</a>-----------------------------------------------------------20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Capcom

Manager, Marketing Strategy - Influencers

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User Research Intern - Japan

The Manager, Influencer Marketing Strategy at Capcom USA will lead and execute influencer marketing activations, including managing the Capcom Creators Program, strategizing paid influencer campaigns, and facilitating influencer events. This role involves defining overall influencer strategy, developing best practices, and working with cross-functional teams to establish KPIs. The manager will also be responsible for sourcing, evaluating, and selecting influencers, monitoring campaign results, and fostering relationships with content creators to maximize impact for Capcom's gaming titles.

Capcom began in Japan in 1979 as a manufacturer and distributor of electronic game machines. In 1983 Capcom Co., Ltd was founded and soon built a reputation for introducing cutting-edge technology and software to the video game market. Now an industry leader in the video game industry for 25 years, Capcom's legacy of historic franchises in home and arcade gaming are testaments to an unparalleled commitment to excellence.Building on its origins as a game machine manufacturer, Capcom is now involved in all areas of the video game industry and has offices in Tokyo, Osaka, California, England, Germany and Hong Kong.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>The job location is San Francisco, CA (Hybrid). This is not a remote position.About Capcom:Capcom is a leading worldwide developer, publisher and distributor of interactive entertainment for game consoles, PCs, handheld and wireless devices. Founded in 1983, the company has created hundreds of games, including ground-breaking franchises Resident Evil®, Street Fighter®, Monster Hunter™, Ace Attorney®, Mega Man®, and Devil May Cry®. Capcom maintains operations in the U.S., U.K., France, Germany, Japan, Taiwan, Hong Kong, and Singapore, with corporate headquarters in Osaka, Japan. More information about Capcom and its products can be found at www.capcom.com or www.capcom-unity.com.Position IntroReporting into Capcom USA’s Senior Manager, Marketing Strategy, the Manager, Influencer Marketing Strategy will manage and execute different aspects of Capcom’s Influencer Marketing activations. This includes leading the day-to-day responsibilities of managing the Capcom Creators Program, leading the strategy and execution behind paid influencer campaigns, and helping facilitate influencer events included but not limited to tournaments and milestone/celebratory events. This person will work closely with members of the marketing and communications team to establish and execute best practices when it comes to all things related to influencer marketing for Capcom.This role requires the candidate to have strong organization, planning, and communication skills to match their social media acumen and exceptional taste when it comes to what resonates with both influencers and the audiences they interact with in the gaming world.Candidates who will do well in this role will formulate evidence or market-insight based recommendations on what makes influencers and their content successful, while also understanding how gaming companies can leverage these influencers to push forward fandom, sales, and other benefits to the company. The candidate will also understand that ‘what is trending’ is constantly changing and must be tapped into both gaming and internet culture to evaluate, select, and brief influencers for different marketing activations.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Influencer Organizational Strategy Development</li><li class="leading-relaxed">Define the organization’s overall influencer strategy across paid and organic programs to allow flexibility to be effective in various circumstances across a variety of Capcom games and marketing beats</li><li class="leading-relaxed">Develop and maintain influencer documentation for the organization to establish best practices and decision-making frameworks</li><li class="leading-relaxed">Work with cross functional analytics teams to set up dashboards and establish KPIs that ultimately define success for different influencer activations</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Paid Influencer Campaign Execution</li><li class="leading-relaxed">Plan and execute paid influencer campaigns from strategy development to product launch, ensuring alignment with brand strategy, communications strategy, and overarching creative platforms</li><li class="leading-relaxed">Source, evaluate, and select influencers ensuring target audiences and creative concepts and content deliverables drive measurable returns</li><li class="leading-relaxed">Monitor, report, and analyze campaign and test results and provide insights to the brand and communications teams to optimize and improve future campaigns</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Capcom Creators Program Management</li><li class="leading-relaxed">Develop and execute the influencer program strategy to align with evolving business goals and key marketing beats, including new title launches and major sales periods</li><li class="leading-relaxed">Manage the influencer agency and work through the Communications team to build and facilitate relationships with content creators by providing campaign briefs, evaluating creative proposals, and ensuring effective communication to maximize content impact</li><li class="leading-relaxed">Collaborate with internal teams to provide necessary assets, maintain brand guidelines, and oversee creator selection and ongoing partnership management</li><li class="leading-relaxed">Define and report on program KPIs to measure impact and optimize performance against organizational objectives</li></ul>*Other duties as requiredRequired Experience and Skills:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5 ~ 8+ years of progressively complex related experience in influencer marketing management, preferably from an influencer agency or brand-side in the gaming/entertainment industry</li><li class="leading-relaxed">Experience managing and executing influencer marketing campaigns through an external agency or via influencer marketing platforms</li><li class="leading-relaxed">Excellent understanding of gaming, and pop culture with exceptional taste and an eye for what resonates with consumers and how to leverage trends</li><li class="leading-relaxed">Experience with and proficient use of the basics of Excel (pivot tables, formulas, charts, etc.), PowerPoint, and other necessary digital tools including research and analysis tools</li><li class="leading-relaxed">Effective communication and interpersonal skills to communicate and collaborate with staff of all levels and divisions, including executive management, as well as internal and external partners</li><li class="leading-relaxed">Ability to work independently, prioritize initiatives effectively, and learn new skill sets and tools quickly</li><li class="leading-relaxed">Must be a pro-active team player that is detail oriented, self-motivated and time efficient</li></ul>Bonus Points<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience managing social media pages for other businesses</li><li class="leading-relaxed">Analytical skills</li><li class="leading-relaxed">Strong interest in console/PC video games</li></ul>Education:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in marketing/advertising, communications/public relations, digital media or a related field</li></ul>Travel Requirements:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">N/A</li></ul>Licenses, Certifications, and Others:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">N/A</li></ul>Physical Demands:Ability to lift objects of up to 25 pounds in weight. Must be able to stand for long periods of time.Working Environments:Work is generally performed in an office environment, and the noise level is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Hybrid work policy with a minimum of 3 days per week in the office.Salary Range:$110,000 - $130,000*Compensation for this position will be determined based on relevant factors including, but not limited to, job knowledge, experience and qualification.Additional Information:This job description is not intended to be an exhaustive list of duties, knowledge, skills, abilities, or requirements, as any one position in this classification may be assigned some or all of these duties, in addition to other duties not explicitly listed here. The various duties, responsibilities, and/or assignments of this position may be unevenly balanced and changed from time to time based upon matters such as, but not limited to, variations in shift schedules, work demands, seasons, service levels, and management’s decisions on how to best allocate department resources. Any shift, emphasis, or rebalancing of these assigned duties, responsibilities, and/or assignments does not constitute a change in the job classification.Capcom Privacy Policy:https://www.capcomusa.com/privacy/Capcom Privacy Policy: https://capcomusa.com/privacy/employee/

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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