Joining Sperasoft will provide you the opportunity to work on triple-A games with over billion fans. You will apply your skills to create immersive and emotionally compelling experiences that will keep gamers returning for more. Join us as we push the industry's boundaries and provide gamers with a world-class experience.

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Proactively monitor online games and related systems for 24/7 service, analyzing and assessing system health and performance using various tools. Triage problems and provide critical information to on-call personnel clearly and concisely. Conduct triage, troubleshooting, and bug fixing meetings for game development personnel. Consult, create, and maintain process documentation. Execute quick patch and build deployments with post-deployment smoke testing. Prepare accurate and timely reports with updates and summaries on events and issues.

<div><ul><li>Proactively monitor a selection of online games and related systems required for 24/7 service</li><li>Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs</li><li>Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner</li><li>Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel</li><li>Consult, create and maintain process documentation</li><li>Carry out quick patch and build deployments including post deployment smoke testing</li><li>Prepare accurate and timely reports with updates and summaries on events and issues</li></ul></div><section aria-labelledby="job-description-title" class="styles--3vx-H" data-ui="job-description"><h2 id="job-description-title">Description</h2><div><ul><li>Proactively monitor a selection of online games and related systems required for 24/7 service</li><li>Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs</li><li>Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner</li><li>Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel</li><li>Consult, create and maintain process documentation</li><li>Carry out quick patch and build deployments including post deployment smoke testing</li><li>Prepare accurate and timely reports with updates and summaries on events and issues</li></ul></div></section><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div><ul><li>Technical support skills with focus on game servers and client crashes</li><li>Knowledge of network technologies and GNU/Linux OS</li><li>Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures</li><li>Availability to work in shifts, including nights, weekends and holidays</li><li>Excellent written and verbal communication skills</li><li>Maintaining strict punctuality and quick response</li><li>Familiarity with common IT infrastructure and its practices</li></ul>Would be a plus:<ul><li>Monitoring/Analyst experience (assessments based on data, graphs etc.)</li><li>Technical support experience in an online 24/7 service industry</li><li>Experience working in games industry, particularly multiplayer and MMO games</li><li>Some familiarity with terminology and process for game development, QA and release management</li></ul></div></section><section aria-labelledby="job-benefits-title" class="styles--3vx-H" data-ui="job-benefits"><h2 id="job-benefits-title">Benefits</h2><div><ul><li>Medical Care package&nbsp;&nbsp;</li><li>MyCafeteria system - including Multisport card and more</li><li>Employee Assistance Program (EAP), offering confidential legal, financial, and personal counseling</li><li>English or Polish language classes</li><li>Sensibly flexible working hours&nbsp;&nbsp;</li><li>Breakfasts, snacks and fruits available during the day, tea and coffee machines&nbsp;</li><li>Additional benefits: care bonus to cover health, educational and safety needs, corporate parties and team buildings</li></ul>Role Information: ENStudio: SperasoftLocation: Europe, Poland, KrakowArea of Work: Game DevelopmentService: CreateEmployment Type: Full-time, PermanentWorking Pattern: Hybrid</div></section>

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