We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing. Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts.

Springer Group

Open Access Coordinator

Jr. Sales Representative

(Senior) Editorial Submission Advisor

Senior Data Engineer

Locum Media Editor

Publishing Intern (Secondary)

Senior Software Developer (Full Stack)

Senior Business Analyst

The Open Access Coordinator will manage institutional and society open access agreements within Springer Nature's Sales Operations. This role involves setting up and maintaining agreements, collaborating with internal stakeholders, and focusing on continuous process improvement to ensure contractual compliance and excellent service. The coordinator will use workflow data to identify and implement improvements, contributing to the development of a cutting-edge product and providing high-quality customer support.

Senior Product Marketing Manager

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Springer Nature</h3>Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and @SpringerNature.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3>The Open Access Operations team sits within Springer Nature’s Sales Operations group and is responsible for the end-to-end management of institutional and society open access agreements.As an Open Access Coordinator, you’ll be a team player who is responsible for the set up and maintenance of open access agreements at Springer Nature. You will manage a diverse range of internal stakeholders and tasks, to execute smooth operations behind the agreements. You’ll focus on continuous improvement of workflows and processes to ensure contractual compliance, great service, and scalability for the open access agreements.Using insights from workflow data, you’ll suggest new processes and system improvements. Working with the rest of the OA Operations team, you’ll implement these improvements to help reach team goals and provide excellent service to our customers.This is a great opportunity for a dedicated individual to be part of a strategically relevant team and contribute to the development of a cutting edge product.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Coordinate the set-up and day to day operations for OA agreements</li><li class="leading-relaxed">Collaborate effectively with other teams at Springer Nature to coordinate the end to end set-up of new and renewed OA agreements</li><li class="leading-relaxed">Adhere to set-up timelines, complete set up documentation and effectively communicate updates about new/renewing agreements to stakeholders, to ensure well executed kick offs</li><li class="leading-relaxed">Ensure compliance with OA agreement contractual obligations by continuously monitoring the publishing services workflow, using data available from multiple systems</li><li class="leading-relaxed">Engage with the performance of the agreements; join up customer behaviour with workflow data in order to suggest continuous improvements to workflows and processes</li><li class="leading-relaxed">Create and present workflow information to both internal and external audiences, supporting the success of the agreements</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Continuous improvement of team workflows and processes</li><li class="leading-relaxed">Delivery of high quality customer service through efficient working practices</li><li class="leading-relaxed">Ensure compliance with contractual obligations</li><li class="leading-relaxed">Work with the whole OA Operations team to reduce waste/inefficiency in team workflows, aligning processes</li><li class="leading-relaxed">Use workflow data to monitor workflows and identify areas for improvement</li><li class="leading-relaxed">Work with the rest of the OA Operations team to drive positive improvements in workflows and processes for the OA agreements and their associated customers/internal stakeholders</li><li class="leading-relaxed">Create and maintain guidelines and documentation for internal and external use</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Main point of contact for OA agreement customers</li><li class="leading-relaxed">Accurate and timely responses to queries related to articles, workflows and reporting around the institutional agreement</li><li class="leading-relaxed">Provide excellent customer service, OA support and training to OA customers and internal stakeholders</li><li class="leading-relaxed">Relationship building with external and internal teams linked to the OA agreement, providing up to date information on the operational status when required</li><li class="leading-relaxed">Liaise with OA Commercial and sales teams to provide account management for the customer</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Experience, Skills & Qualifications</h3>Essential<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Educated to degree level (Bachelor or higher) or equivalent experience</li><li class="leading-relaxed">Ability to quickly understand different workflows, systems and their dependencies and interaction.</li><li class="leading-relaxed">Excellent documentation and visualization skills</li><li class="leading-relaxed">Experience of working cooperatively with a range of stakeholders, internal and external</li><li class="leading-relaxed">Ability to analyze and interpret data, leading to clear action points</li><li class="leading-relaxed">Strong analytical, organizational and problem solving skills, with attention to detail</li><li class="leading-relaxed">Proven ability to manage concurrent responsibilities and competing priorities</li><li class="leading-relaxed">Ability to work to tight deadlines and react quickly to changing priorities</li><li class="leading-relaxed">Good interpersonal and communication skills for handling projects with cross-departmental scope</li><li class="leading-relaxed">Excellent written and verbal communication skills in English</li><li class="leading-relaxed">High level of initiative and self-motivation</li><li class="leading-relaxed">Ability to explain complex issues in a clear and concise way</li></ul>Desirable<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Previous work experience in a sales operations or research publishing environment</li><li class="leading-relaxed">Experience with Excel and CRM software</li></ul>At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us at EMEACareers@springernature.com so we can make all necessary accommodations.For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/#LI-HK1<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why work here?</h3>We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing.Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts. Whether you are at the beginning of your career or are an experienced professional, we invite you to find out more about the roles we offer and explore our current vacancies.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Us</h3>We are a global and progressive business, founded on a heritage of trusted and respected brands – including Springer, founded in 1842, Macmillan, founded in 1843 and Nature, first published in 1869.Nearly two centuries of progress and advancement in science and education have helped shape the business we are today. Research and learning continues to be the cornerstone of progress, and we will continue to open doors to discovery through trusted brands and innovative products and services. Springer Nature Group was created in May 2015 through the combination of Nature Publishing Group, Macmillan Education and Springer Science+Business Media.

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BlackRock

Customer Success Manager (CSM)-Associate

Vice President, Financial Markets Advisory - Derivatives Portfolio Management

Vice President - Data Governance

DevOps (Enterprise secrets management system) Engineer-Associate

Director, Head of Private Credit, Preqin Research Insights

Director - International Tax

Learning Experience Platform Expert- Associate

Insight GP Onboarding Specialist, Analyst

Infineon Technologies

Internship - System Validation Engineer

The Client Success Manager (CSM) is the primary service owner for assigned clients, ensuring a consistent, high-quality, and client-first service experience. The role focuses on proactive client engagement, ownership of service performance, and continuous improvement.

BlackRock is a global asset manager and technology provider. Our purpose is to help more and more people experience financial well-being. We help millions of people invest to build savings that serve them throughout their lives. We make investing easier and more affordable. We advance sustainable investing because our conviction is it delivers better outcomes for investors. We contribute to a more resilient economy that benefits more people.Together with our clients, we’re contributing to a more equitable and resilient world – today and for generations to come. That’s why, we’re asking bigger questions – of ourselves, our industry, and the world at large. Questions that challenge convention and give rise to new thinking. Because the bigger questions we ask, the bigger actions we can take. &nbsp; &nbsp; Follow us for global insights shaping the economy, innovative thinking around the path to net zero and more information on culture and careers at BlackRock.https://bit.ly/3n6Fxdy

Technology Business Analyst, Associate

Vice President, Institutional Compliance

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About this role</h3>The Client Success Manager (CSM) is the primary service owner for assigned clients, ensuring a consistent, high-quality, and client-first service experience. The role focuses on proactive client engagement, ownership of service performance, and continuous improvement.Key Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Client Experience & Relationship Management: - Act as the primary service representative. - Lead service reviews, VIP touchpoints, and client engagement. - Track all client interactions in ServiceNow.</li><li class="leading-relaxed">Service Ownership & Execution: - Own service metrics and client queues. - Triaging critical inquiries and managing escalations. - Ensure timely resolution and minimize backlog.</li><li class="leading-relaxed">Continuous Improvement & Inquiry Reduction: - Identify opportunities for efficiency and self-service. - Partner with Product and Engineering to improve workflows.</li><li class="leading-relaxed">Cross-Functional Collaboration: - Work closely with CSS, PEs, ACE, ACT, Data, and Product. - Ensure seamless handoff and operational consistency.</li><li class="leading-relaxed">Coaching & Capability Building: - Support CSS development and knowledge sharing. - Foster a high-performing, client-first culture. Success Metrics: - Strong client sentiment scores - Reduced escalations and backlog - Effective queue hygiene and workflow adherence - High-quality communication and ownership</li></ul>Skills & Experience:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong client service orientation and communication skills.</li><li class="leading-relaxed">Ability to prioritize effectively and manage high-pressure situations.</li><li class="leading-relaxed">Familiarity with Aladdin tools, workflows, and ServiceNow preferred.</li><li class="leading-relaxed">Prior experience in client service, operations, or financial services.</li></ul>For New York, NY Only the salary range for this position is USD$0.00 - USD$0.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.Our benefitsTo help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.Our hybrid work modelBlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About BlackRock</h3>At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.This mission would not be possible without our smartest investment – the one we make in our employees. 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We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the <a href="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088EEOCKnowYourRights.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">EEOC’s Know Your Rights poster and its supplement</a> and the <a href="https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">pay transparency statement</a>.BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Open Access Coordinator

Jr. Sales Representative

Jr. Sales Representative

(Senior) Editorial Submission Advisor

Senior Data Engineer

Locum Media Editor

Publishing Intern (Secondary)

Senior Software Developer (Full Stack)

Senior Business Analyst

Job Details