Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others.

Sprinkler

Customer Success Manager

Product Manager - Voice Connect

Senior Customer Success Manager

Senior Product Designer

Director, Managed Services

Large Enterprise Account Executive

Director, Customer Success - Southern Europe

Director, Strategic Programs (Product Organization)

Product Manager - AI

The Customer Success Manager owns the success and technical strategy for Sprinklr’s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr’s platform delivers maximum value. This is a customer-centric role focused on service delivery and success—not sales.

Legal Counsel - Commercial

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Overview</h3><p class="my-4 text-gray-700 leading-relaxed">The Customer Success Manager owns the success and technical strategy for Sprinklr’s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr’s platform delivers maximum value. This is a customer-centric role focused on service delivery and success—not sales.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</li><li class="leading-relaxed">Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</li><li class="leading-relaxed">Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</li><li class="leading-relaxed">Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</li><li class="leading-relaxed">Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</li><li class="leading-relaxed">Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</li><li class="leading-relaxed">Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</li><li class="leading-relaxed">Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</li><li class="leading-relaxed">Deep knowledge of contact center operations, metrics, and change management.</li><li class="leading-relaxed">Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</li><li class="leading-relaxed">Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory,</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">We focus on our mission</h3><p class="my-4 text-gray-700 leading-relaxed">Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead a new category of enterprise software that we call Unified-CXM.</li><li class="leading-relaxed">Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</li><li class="leading-relaxed">Create a culture of customer obsession, with trust, teamwork, and accountability.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">We believe in our product</h3><p class="my-4 text-gray-700 leading-relaxed">Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">We invest in our people</h3><p class="my-4 text-gray-700 leading-relaxed">We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</p><p class="my-4 text-gray-700 leading-relaxed">To learn more about employee benefits by region, click here.</p><p class="my-4 text-gray-700 leading-relaxed">To learn more about all-things-Sprinklr, visit our candidate resource hub here.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">EEO - Our philosophy</h3><p class="my-4 text-gray-700 leading-relaxed">Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.</p><p class="my-4 text-gray-700 leading-relaxed">Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</p><p class="my-4 text-gray-700 leading-relaxed">Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Warning about Recruiting Scams:</h3><p class="my-4 text-gray-700 leading-relaxed">Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.</p><p class="my-4 text-gray-700 leading-relaxed">If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</p>

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HR Partner

Aera Technology

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Altagram Group

Arabic QA Tester

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GIANTS Software

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InMobi

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Barracuda is seeking a Cloud Operations Engineer to monitor and maintain infrastructure in production environments, including data centers and public clouds like Azure, AWS, and GCP. The role involves supporting cloud infrastructure and application alerts, setting up monitoring, participating in 24x7 shifts, incident management, and automating tasks to ensure application uptime and resolve cases per SLA. Responsibilities also include server, network, and appliance support, patching, and configuration updates.

Manager, Cybersecurity Analysts

Account Manager

Senior Software Engineer

Senior Software Engineer in Test (Sr. SDET)

Director, Scaled Customer Success

Director, Regional Sales

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3><p class="my-4 text-gray-700 leading-relaxed">Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.</p><p class="my-4 text-gray-700 leading-relaxed">We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Envision Yourself at Barracuda</strong></p><p class="my-4 text-gray-700 leading-relaxed">Barracuda provides powerful yet easy-to-use security and data protection solutions that simplify it. We are looking for a Cloud Ops Engineer who will assist with monitoring and maintenance of infrastructure in Barracuda production environments. This role applies professional-level technical skill and judgment to provide non-routine technical support for infrastructure operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems, and other resources in a data center and public clouds. Also helps to maintain access control, data integrity, and file system security for the production environment with monitoring and maintenance of Barracuda infrastructure.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>What you’ll be working on</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Cloud Operations and Infrastructure Support</li><li class="leading-relaxed">Support Cloud Infrastructure and Application alerts and requests</li><li class="leading-relaxed">Setup and Finetune Monitoring periodically</li><li class="leading-relaxed">Participate in 24x7 shift rotation</li><li class="leading-relaxed">Azure, AWS, GCP and Datacentre support</li><li class="leading-relaxed">Kubernetes Cluster, Container, Linux, Windows Support</li><li class="leading-relaxed">Incident management, share feedback to improve uptime</li><li class="leading-relaxed">Remotely building and Supporting Servers, Network and Appliances hosted in Datacentre</li><li class="leading-relaxed">Automate Repeat tasks and optimize</li><li class="leading-relaxed">Maintaining the uptime of the application and resolving cases as per SLA</li><li class="leading-relaxed">Upgrades, Replacement of RAM, HDD, Raid cards, BBU</li><li class="leading-relaxed">Patching, Configuration update on Linux, K8 and other Operating systems</li><li class="leading-relaxed">Build SOPs and Review periodically</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>What you bring to the role</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's Degree in a related field or equivalent work experience</li><li class="leading-relaxed">3-5 years of Azure, AWS, GCP & Datacentres Support experience</li><li class="leading-relaxed">Exposure to Virtualization tools like KVM, Proxmox, VMware</li><li class="leading-relaxed">Experience in building and supporting Kubernetes cluster Management, Containers, Linux and Windows Servers</li><li class="leading-relaxed">Experience in tools like PagerDuty, NewRelic, Splunk, Grafana, Prometheus</li><li class="leading-relaxed">Troubleshooting Infrastructure, applications, systems, log analysis and tracing</li><li class="leading-relaxed">Experience in remotely building servers, upgrades and configurations</li><li class="leading-relaxed">Good knowledge and understanding in Cloud Concepts</li><li class="leading-relaxed">Handson experience in Azure, AWS, GCP and Datacentre</li><li class="leading-relaxed">Expertise in Shell scripting, Git, Postgres and MySQL is a plus</li><li class="leading-relaxed">Understanding of TCP/IP networks (subnets, routing, DNS, Firewall, WAF)</li><li class="leading-relaxed">Strong communication skills, both verbal and written</li><li class="leading-relaxed">Azure or AWS certification is a plus</li><li class="leading-relaxed">Enthusiasm and willingness to communicate via video-conferencing and Slack with a globally distributed team.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>What you’ll get from us</strong></p><p class="my-4 text-gray-700 leading-relaxed">A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are many opportunities for cross-training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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