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Square Enix

Operations Support, Night Agent

The Operations Support Agent is a key member of the operations team, responsible for crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support.  The agent facilitates world-class player treatment by coordinating between customer support and development teams, translating key information to resolve bugs and customer issues.  Responsibilities include translating customer-facing notifications, social media posts, game bugs, customer issues, and community feedback to teams in Japan; facilitating communication between Japanese and US staff; translating various documents; providing direct and indirect customer support using company tools; maintaining confidentiality of proprietary information; and working non-traditional hours (8 pm to 5 am, including weekends) to communicate with personnel in different time zones.

<main class="styles--2d3Fz" role="main"><div class="styles--D5pLK styles--eqtxl"><div class="styles--Dwye-"></div></div><section aria-labelledby="job-description-title" class="styles--3vx-H" data-ui="job-description"><h2 id="job-description-title">Description</h2><div><p>The Operations Support Agent is a key member of the operations team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams.&nbsp; </p><p>Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.</p></div></section><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div><p><strong>Essential Duties and Responsibilities</strong></p><ul> <li>Provides translation of customer-facing in-game notifications, social media posts, and more.</li> <li> Help communicate game bugs, customer issues, and community feedback to teams in Japan.</li> <li>Provides translation and coordination for communication between Japanese staff and US staff. </li> <li>Translates news announcements, special reports, troubleshooting tickets, player reports, records, and other documentation.</li> <li>Utilize company tools to provide both direct and indirect support to customers.</li> <li>Maintains confidentiality of all proprietary information including but not limited to customer account information and network information.</li> <li>Must be able to work non-traditional hours (typically 8 pm to 5 am and including weekends) in order to communicate with personnel in different time zones. </li> <li>Other duties as required.</li> </ul><p></p><p><strong>Knowledge and Experience</strong></p><ul> <li>Minimum High School diploma, 4-year degree at an accredited university preferred.</li> <li>Fluent or near-fluent in English, and business-level Japanese.</li> <li>Experience with mobile and online games professionally or personally.</li> <li>Strong writing ability in English and Japanese.</li> </ul><p></p><p><strong>Competencies, Skills, and Attributes</strong></p><ul> <li>Job Knowledge</li> <li>Independence</li> <li>Productivity</li> <li>Quality </li> <li>Positive and professional demeanor</li> <li>Excellent communication skills</li> <li>Teamwork</li> <li>Adherence to policies</li> <li> Problem-solving</li> <li>Analytical</li> <li>Process improvement</li> <li>Project management</li> </ul><p>&nbsp;<strong>Travel</strong></p><ul><li>This position does not require travel.</li></ul><p></p><p><strong>Supervisory Responsibility</strong></p><ul><li>This position has no supervisory responsibilities.</li></ul><p></p><p><strong>Physical Demands</strong></p><ul><li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, see, and move around the facilities. This would require the ability to lift files/boxes, open filing cabinets, file, bend, twist, and stand on a stool as necessary. Must be able to lift up to 20 pounds. This expectation holds true for the current work-from-home environment.</li></ul><p></p></div></section><section aria-labelledby="job-benefits-title" class="styles--3vx-H" data-ui="job-benefits"><h2 id="job-benefits-title">Benefits</h2><div><p></p><p></p><p><strong>Annual Salary:&nbsp;$28.00 per hour</strong></p></div></section><div class="styles--2z_5t"><div class="styles--35QFH"></div><div class="styles--1E_FM"></div></div></main>

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The Walt Disney Company

Senior Data Engineer

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This Senior Data Engineer role focuses on building and maintaining Identity and Device Data products at Disney Entertainment & ESPN.  Responsibilities include enhancing data models, improving codebase scalability and maintainability, participating in code reviews and on-call support. The role requires collaboration with various teams (Product, Design, QA, Operations) and mentoring junior engineers.  The ideal candidate will have extensive experience with big data technologies, distributed systems, data modeling, and cloud infrastructure.  They will be responsible for building and maintaining scalable, fault-tolerant data processing pipelines and backend to ensure the reliable delivery of both real-time and batch data.

<p>From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!</p><p>The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…</p><p>What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!</p>

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<div class="ats-description">
                <h4>Job Summary:</h4>  
                <div class="additional-field-value-razor"><h2><b><u>Disney Entertainment &amp; ESPN Product &amp; Technology</u></b></h2><p>On any given day at Disney Entertainment &amp; ESPN Product &amp; Technology (DEEP&amp;T), we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.</p><p></p><p>The Product &amp; Data Engineering team is responsible for end to end development for Disney’s world-class consumer-facing products, including streaming platforms Disney+, Hulu, and ESPN+, and digital products &amp; experiences across ESPN, Marvel, Disney Studios, NatGeo, and ABC News. The team drives innovation at scale for millions of consumers around the world across Apple, Android, Smart TVs, game consoles, and the web, with our platforms powering core experiences like personalization, search, messaging and data.</p><p></p><p><i>A few reasons why we think you’d love working for Disney Entertainment &amp; ESPN Technology</i></p><ul><li><p><b>Building the future of Disney’s media business: </b>DE&amp;E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.</p></li><li><p><b>Reach &amp; Scale:</b> The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.</p></li><li><p><b>Innovation:</b> We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment &amp; news.</p></li></ul><p></p><p>This role involves building and maintaining our Identity and Device Data products.&nbsp; These products serve as a comprehensive source of truth for customer identifiers and their devices. The role requires senior-level knowledge of building scalable, fault-tolerant data processing pipelines and backend to ensure the reliable delivery of both real-time and batch data.</p><p></p><h2><u><b>Responsibilities</b></u></h2><ul><li><p>Build and maintain product-driven initiatives to improve and expand Identity and Device data product offerings</p></li><li><p>Enhance/redesign existing data models with input from Architecture in order to modernize products and/or improve performance and efficiency. Enhance/improve the underlying codebase to be extensible, reusable, and maintainable. Participate in code reviews and as well as on-call support roster.</p></li><li><p>Promote and support Agile methodologies such as Scrum, and Kanban by actively participating in regular ceremonies such as stand-up, retrospectives and sprint planning.</p></li><li><p>Collaborate with your squad, Product Managers, Designers, QA, Operations, and other stakeholders to understand requirements and articulate technical decisions and outcomes.</p></li><li><p>Serve as a senior resource to other Data Engineers on the team, and mentor junior members of the team helping to improve their skills, knowledge, and productivity.</p></li></ul><p></p><h2><u><b><span>Basic Qualifications</span></b></u></h2><ul><li><p>5+ years of related big data engineering experience modeling and developing large data pipelines</p></li><li><p>Hands-on experience with distributed systems such as Hadoop or Databricks compute using tools/libraries such as Spark, Presto, Hive to query and process large datasets at the petabyte level.</p></li><li><p>Strong Python, Scala and SQL skills processing big datasets</p></li><li><p>Experience with at least one major MPP or cloud database technology (Snowflake, Redshift, Big Query, Databricks)</p></li><li><p>Familiarity with Data Modeling techniques and Data Warehousing standard methodologies and practices</p></li><li><p>Operational experience in multi-system/services production environment as senior data engineer and point-of-contact / SME</p></li><li><p>Problem solving skills with strong attention to detail and excellent analytical and communication skills</p></li><li><p>Solid experience with data integration and orchestration toolsets (e.g. Airflow), CI/CD</p></li><li><p>Solid experience with AWS S3</p></li></ul><p></p><h2><u><b><span>Preferred Qualifications </span></b></u></h2><ul><li><p>Demonstrated ability with cloud infrastructure technologies, including Terraform</p></li><li><p><span>Experience with:</span>&nbsp;<span>Snowflake, </span><span>Databricks, </span><span>Airflow, </span><span>AWS &nbsp;</span></p></li></ul><p></p><h2><u><b><span>Required Education</span></b></u></h2><ul><li><p>Bachelor's degree in Computer science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience.&nbsp;</p></li></ul><p></p><h2><u><b>Additional Information</b></u></h2><p>#DISNEYTECH</p><p></p><br>The hiring range for this position in Santa Monica, CA is $138,900 to $186,200 per year, in Seattle, WA is $145,400 to $195,000 per year, and in New York, NY is $145,400 to $195,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.</div>
            
            
            
            
            
            
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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

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Object Oriented Programming

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