Listed multiple times on Canada's Top Growing Companies and honored of several prestigious awards since its founding in 2011, including a Gold Telly Award in May 2023, Squeeze is an animation studio located in Québec and Montréal with a strong international reputation. Co-founded by Denis Doré and Patrick Beaulieu and supported by a highly skilled creative team, the studio develops larger-than-life characters thanks to the magic of 3D animation. Squeeze works with some of the world's elite entertainment industry companies such as Disney, Marvel, Universal, Illumination, Supercell, Warner and Ubisoft.

Squeeze studios

Senior DMP Artist

Opportunities for freelancers

Squeeze is seeking talented Senior DMP artists to join their creative team. The Senior DMP artist will be responsible for building landscapes, sets, and virtual environments. The contract duration is from May 20th until the beginning of July. The responsibilities include participating in pre-production meetings and exchanging creative ideas, understanding the artistic vision, researching visual references, developing concept art, creating stylized matte paintings and set elements, collaborating with the production team, reporting creative or technical issues, meeting deadlines, building a reference library, working with Nuke and Maya, and keeping up with technological advancements and innovations.

<h4>YOUR ROLE </h4>Squeeze is looking for talented Senior DMP artists to join our creative team. As a DMP artist, you will be responsible for building landscapes, sets, and virtual environments. This is a short contract from May 20th until the beginning of July, for someone based in Quebec. <h4>YOUR MAIN RESPONSIBILITIES</h4><ul><li>Participating in pre-production meetings and exchanging creative ideas;</li><li>Understanding the artistic vision of the Director, Art Director, or Creative Director;</li><li>Researching visual references;</li><li>Developing concept art;</li><li>Creating stylized matte paintings and set elements;</li><li>Collaborating with the production team (FX Supervisor, Lighting Artists, Compositing Artists, Shader Artists, etc.);</li><li>Reporting creative or technical issues;</li><li>Meeting deadlines and delivering the expected quality;</li><li>Building a reference library;</li><li>Working with Nuke for 2d &amp;amp; 2.5 projecting;</li><li>Working with Maya for set dressing;</li><li>Keeping up with technological advancements and innovations.</li></ul>

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The Global MapleStory Player Support Specialist (Temp) addresses escalated T2 tickets and makes decisions on disputed accounts. They report game issues and feedback to the Production Team. Responsibilities include maintaining competency across assigned projects, coordinating with internal and external partners, reviewing outsource-handled tickets, testing game tools, and investigating banned accounts. They will be working in a hybrid work model.

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About NexonNexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team’s outstanding free-to-play expertise and live game support to every decision, every day.But we’re committed to more than our games! Here at Nexon America, we’re all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It’s why we’ve earned the Great Place to Work certification for 5 years running!We’re looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?Summary of PositionThe Global MapleStory Player Support Specialist (Temp) is responsible for addressing escalated T2 tickets and making decisions on disputed accounts. As an advocate for our player base, the Player Support Specialist will also report game issues and feedback to the Production Team to maintain high levels of player satisfaction. We are currently working in the office 2-3x a week in a hybrid work model.Job Responsibilities<ul><li>Maintain competency and understanding of all tickets for their assigned projects/titles. Accurately, quickly, and efficiently provide answers to player issues across multiple support channels based on Nexon America’s company policy.</li><li>Coordinate with internal and outside partners on various in-game issues, updates, etc. to ensure that we maintain a high level of customer satisfaction. Identify patterns or common issues players are reporting using data and player feedback to suggest feature updates, player compensation, or issue resolution to Production.</li><li>Review outsource-handled tickets to ensure our agents follow the proper procedures. If there is an issue, assess if it is due to the process itself (and revise if needed) or forward the ticket to the OS Leads for further review. </li><li>Test existing live game operation tools and request new tool features or updates to Production as needed.</li><li>Work with the InfoSec Team to investigate banned accounts for hacking, botting, real money trading, etc.</li></ul>Work Experience<ul><li>1+ years of game industry Player Support experience (required)</li><li>1+ year of handling escalated tickets (T2 and above)</li></ul>Education, Professional Training, Technical Training or Certification<ul><li>College degree or equivalent game-related work experience preferred</li></ul>Knowledge/Skills<ul><li>Good communication skills</li><li>Excellent writing skills</li><li>Good typing skills</li><li>Proficient with Microsoft Office (Word, Excel)</li><li>Proficient with GSuite products</li><li>Customer Relationship Management tool experience required (Zendesk)</li><li>JIRA, Confluence experience preferred</li><li>Experience using Tableau or other data visualization tools is preferred </li><li>MapleStory game knowledge preferred</li></ul>Management has the right to add or change duties and job requirements at any time. Nexon’s Benefits and PerksWe offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&amp;D, short-term and long-term disability benefits as well as access to voluntary life and AD&amp;D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.Compensation Description for Pay Transparency (annually)The base salary range for this position in El Segundo, CA is $24 - $27 per hour.Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.Beware of Recruitment ScamsWe have been made aware of fraudulent recruitment activities by individuals falsely claiming to represent Nexon America. Our recruiters will only contact you from official company email addresses ending in @nexon.com and will follow a formal interview process. We will never request for payment or personal financial information such as photos of government-issued identification during the recruitment process or offer a job without a formal interview process. If you receive suspicious email, we advise you to mark the email as junk or spam, so your email provider will block future messages from the sender.

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