Stord

Sr. Product Manager - Labor Management Systems (LMS)

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Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. This Sr. Product Manager role focuses on leading the development and aggressive rollout of their Labor Management System (LMS) Evolution. The position aims to eliminate "Dark Data" by moving DCs to data-driven management, achieve 95% traceability of DC tasks, and convert data into significant labor savings and units-per-hour gains. This high-visibility role offers the opportunity to own a project from launch to peak-season scale, directly impacting the bottom line of a global logistics leader.

Area Manager

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.At STORD, we are redefining the "Cloud Supply Chain." To do that, we need to bridge the gap between digital intelligence and physical execution. We are looking for a visionary Product Manager to lead the development and aggressive rollout of our Labor Management System (LMS) Evolution. This isn't a "maintenance" role—it’s a transformation mandate. You will be responsible for:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Eliminating the "Dark Data": Moving our DCs from intuitive management to a precision-engineered, data-driven baseline by the end of Q1.</li><li class="leading-relaxed">Driving 95% Traceability: Architecting the roadmap to capture 95% of all functional DC tasks within our system, hardening our infrastructure to dominate Peak 2026.</li><li class="leading-relaxed">Converting Data into Margin: Partnering directly with Ops leadership to translate traceability into meaningful labor savings and massive gains in units-per-hour (UPH).</li></ul>Why this role? You will have the rare opportunity to own a high-visibility project from foundational launch to peak-season scale. If you are a builder who thrives on aggressive timelines and wants to see your code directly impact the bottom line of a global logistics leader, this is your seat at the table. We're looking for a passionate, high-energy product manager who can transform warehouse operations into competitive advantages. You'll drive execution for key areas of our Labor Management System (LMS) platform - the operational tracking, planning and forecasting engine driving $10B in annual revenue.What makes this role special:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Operational impact at scale: Your product decisions directly influence throughput, accuracy, and efficiency across a rapidly growing fulfillment network</li><li class="leading-relaxed">Front-row seat to reality: See your features go live in real warehouses within days, not months - immediate feedback from operators using your product every shift</li><li class="leading-relaxed">Strategic leverage: LMS sits at the heart of Stord's value proposition as its main growth enabler - you're building the foundation that enables a large amount of our saving opportunities</li><li class="leading-relaxed">Collaborative logistics team: Work alongside talented PMs, designers, and analysts in the logistics product group who deeply understand the domain</li><li class="leading-relaxed">Leadership partnership: Partner directly with the Head of Product Logistics and Senior PM who own the LMS vision and strategy</li><li class="leading-relaxed">Impact: Direct line of sight to margin expansion and C-suite visibility.</li></ul>The opportunity: Execute on the product strategy for warehouse technology that empowers operations across Stord's buildings and 3PL network while collaborating with a growing logistics product team that's redefining modern fulfillment software. If you're energized by operational excellence and love turning warehouse challenges into product solutions, this role will challenge and fulfill you.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Drive LMS Product Execution:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own delivery of specific LMS capabilities - labor tracking, planning, forecasting</li><li class="leading-relaxed">Execute on the product roadmap in partnership with the Head of Product Logistics and Data Analytics team</li><li class="leading-relaxed">Prioritize features within your domain that unlock operational capacity, improve throughput, and reduce errors</li><li class="leading-relaxed">Design workflows optimized warehouse tracking & supporting advanced data capture & analytics</li><li class="leading-relaxed">Build capabilities that support engineered labor standards, gamification, incentive and AI enabled Labor Management tools.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Champion the Operator and Drive Operational Excellence:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Spend time on warehouse floors understanding associate workflows, pain points, and efficiency opportunities</li><li class="leading-relaxed">Translate operational insights into detailed product tracking requirements that engineering teams can rally behind</li><li class="leading-relaxed">Partner with operations, industrial engineering, and continuous improvement teams to identify high-impact features and LMS enhancements</li><li class="leading-relaxed">Build empathy across the product organization for associates picking in busy warehouses or processing holiday peak volumes</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Ship Features and Measure Impact:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ship features quickly and measure their impact on real operations immediately</li><li class="leading-relaxed">Iterate based on operational feedback, performance metrics, and warehouse testing</li><li class="leading-relaxed">Balance operational needs with technical complexity - deliver value quickly while building scalable foundations</li><li class="leading-relaxed">Use data to validate product decisions and prove operational impact</li><li class="leading-relaxed">Define success metrics tied to throughput, accuracy, productivity, and operational efficiency within your domain</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Collaborate Across the Logistics Product Group:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work alongside other PMs managing OMS, TMS, WMS & billing, and other products within the logistics group</li><li class="leading-relaxed">Partner with designers and analysts to create cohesive fulfillment experiences across products</li><li class="leading-relaxed">Coordinate with engineering teams to ensure LMS integrates seamlessly with the broader platform</li><li class="leading-relaxed">Contribute to shared product practices and standards across the logistics product group</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Support Strategic Planning:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide operational insights and data to inform the broader LMS strategy and vision</li><li class="leading-relaxed">Collaborate with Senior PM and Head of Product Logistics on roadmap prioritization</li><li class="leading-relaxed">Track KPIs like units per hour, pick accuracy, putaway velocity, and cycle time</li><li class="leading-relaxed">Conduct warehouse testing to validate features before full rollout</li><li class="leading-relaxed">Continuously refine workflows based on operational data and associate feedback</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Need:</h3>Product Management Experience and Expertise:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3-5+ years of product management experience with at least 3 year in supply chain, logistics, or operations-heavy products</li><li class="leading-relaxed">3+ years working with Labor Management Solutions (LMS) - Manhattan, Blue Yonder, Kronos, etc…</li><li class="leading-relaxed">Operations fluency - Deep understanding of warehouse workflows, constraints, and what makes operators successful</li><li class="leading-relaxed">Technical collaboration - Ability to work effectively with engineering teams on complex, data-intensive systems</li><li class="leading-relaxed">User research skills - Comfortable conducting operator interviews, shadowing warehouse shifts, and translating observations into requirements</li><li class="leading-relaxed">Data-driven mindset - Experience using operational metrics to inform product decisions and measure success</li></ul>The Skills That Set You Apart:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Operational empathy - You genuinely care about making warehouse associates' jobs easier and more efficient</li><li class="leading-relaxed">Systems thinking - You understand how LMS decisions ripple through inventory, fulfillment, and customer experience</li><li class="leading-relaxed">Technical fluency - You can discuss database design, API integrations, and system architecture with engineers</li><li class="leading-relaxed">Clear communication - You translate warehouse jargon for engineers and technical constraints for operations teams</li><li class="leading-relaxed">Execution excellence - You ship high-quality features on time and deliver results consistently</li></ul>The Mindset We're Looking For:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High energy and bias for action - You move fast, ship quickly, and learn from real operational feedback</li><li class="leading-relaxed">Startup velocity - You thrive in dynamic environments where priorities shift based on business needs</li><li class="leading-relaxed">Collaborative spirit - You work effectively across product, engineering, operations, and implementation teams</li><li class="leading-relaxed">Data-informed - You balance quantitative metrics with qualitative operational insights</li><li class="leading-relaxed">Ownership mentality - You take responsibility for outcomes, not just outputs</li><li class="leading-relaxed">Strategic support - You contribute insights that inform broader strategy while executing on tactical deliverables</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What Gets Us Really Excited:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You've worked in warehouse operations - receiving, picking, packing, or shipping - and understand it firsthand</li><li class="leading-relaxed">You have experience with LMS platforms, either as a PM, implementer, or power user</li><li class="leading-relaxed">You've built products for multi-tenant or white-label environments</li><li class="leading-relaxed">You've worked in fast-paced startup or scale-up environments with rapid iteration cycles</li><li class="leading-relaxed">You have a track record of shipping features that measurably improved operational efficiency</li><li class="leading-relaxed">You understand omni-channel fulfillment strategies and how LMS can track them</li><li class="leading-relaxed">You have done anything with incentives, gamification or labor planning</li><li class="leading-relaxed">You've successfully partnered with operations teams to co-create product solutions</li></ul>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Dialpad</h2>Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Being a Dialer</h2>At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your role</h2>As an Engineering Manager of the Integrations team, you will lead a team of 6+ mid-senior full-stack engineers based in London & India. Your role will involve closely collaborating with other engineering managers & teams, also focusing on integrations to achieve alignment & efficiency while delivering multiple simultaneous projects with cross-functional stakeholders. Although this is primarily a leadership position, given the current small team size, some technical IC tasks may also be performed. This team is expected to grow in both size, scope & impact, with strong potential for additional career opportunities & responsibilities.This position reports to our Director of Engineering, who is based in Canada and is looking for someone to join the team in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.Candidates are expected to be flexible with their working hours, ensuring overlap with the IST and PST time zones for team meetings, discussions & escalations.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you’ll do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You’ll have direct reports ranging from mid-level to highly experienced engineers and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.</li><li class="leading-relaxed">Help to define a 1-3 year roadmap & vision for the integrations team.</li><li class="leading-relaxed">Consistently work with your direct reports to support their career growth.</li><li class="leading-relaxed">Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs.</li><li class="leading-relaxed">Work with geographically distributed peers, including engineering managers, technical leaders, product managers, designers, support engineers, and other stakeholders to align on engineering-wide priorities.</li><li class="leading-relaxed">Own large projects end-to-end, including requirements gathering, planning, resource allocation, and sometimes execution.</li><li class="leading-relaxed">Drive effective engineering processes and policies.</li><li class="leading-relaxed">Scale the team by recruiting candidates from diverse backgrounds.</li><li class="leading-relaxed">Get hands-on when necessary and assist with technical implementations.</li><li class="leading-relaxed">Assist with emerging Agentic AI technologies & initiatives.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Skills you'll bring</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.</li><li class="leading-relaxed">10+ years of professional experience as an engineer or engineering leader.</li><li class="leading-relaxed">Experience with the development of integrations & APIs.</li><li class="leading-relaxed">Hiring & interviewing skills.</li><li class="leading-relaxed">Onboarding & mentorship experience.</li><li class="leading-relaxed">Agentic AI experience.</li><li class="leading-relaxed">Proficiency with ETL data pipelines.</li></ul>We believe in investing in our people. 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If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.Create a Job AlertInterested in building your career at Dialpad? Get future opportunities sent straight to your email.<a href="https://my.greenhouse.io/users/signin?jobboard=dialpad&source=jobalertpost" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Create alert</a><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Apply for this job</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">indicates a required field</li></ul>Autofill with MyGreenhouseFirst Name*Last Name*Email*PhoneCountry*Phone*Location (City)*Locate meResume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfCover LetterAttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf---CERTIFICATION AND CONFIDENTIALITY: By initialing below, you hereby agree (a) that all information you provided on this application is true; and (b) all information received by you from Dialpad during the course of your job application and interview shall be governed by the terms of the Non-Disclosure Agreement. *<a href="https://docs.google.com/document/d/1XUsKGvzq0Gs6RaxvD-b2FlESZXfvkhSV/edit?usp=sharing&ouid=116954350275333480658&rtpof=true&sd=true" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Non-Disclosure Agreement</a>What is your preferred first name?*What is your preferred last name?*Linkedin profileWill you require immigration sponsorship to work in the primary office location for this position?*Select...This role requires a hybrid schedule with an expectation of 2-3 days per week in the office. 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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.