STOXX

Index Service Manager- Cross Functional

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Lead and contribute to video game development, collaborating with engineers on updates, features, and bug fixes. Manage and mentor a team of developers, fostering their growth and promoting best engineering practices.  Drive technical excellence and contribute significantly to project success. Responsibilities include promoting transparency, managing a team, supporting team delivery, championing equity, and implementing high-quality software solutions.

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<div class="_descriptionText_4fqrp_201">Please note that this is a hybrid position with a mixture of in-office and home-based working.Part of the Rocket Science Group, Atomic Theory comprises a multinational team of seasoned AAA veterans with roots extending from Blizzard, PUBG, Epic, and Unity. We have a track record of delivering player-centric, AAA-quality experiences, and we're unwavering in our commitment to performance, accessibility, and the meticulous attention to the engineering tools and frameworks that underpin exceptional gameplay.But Atomic Theory is also more than just a studio; for us, it's a sanctuary, a place where our diverse experiences can intersect and combine to carry our solutions to the next level. We're dedicated to aiding studios and publishers in navigating the toughest challenges across today's game development landscape -- and with offices in Albany, NY; Austin, TX; and Cardiff, UK, we thrive at the opportunity to Get Sh!t Done on a global scale.&nbsp;About the Role:We are seeking a skilled and experienced Gameplay Engineering Lead to join our team. In this position, you will lead and play a vital role in video game development by collaborating closely with a talented team of engineers to plan, implement, and deliver updates, features, and bug fixes. Additionally, you will be responsible for managing and guiding the career development of your engineers, fostering their growth and helping them reach their full potential. As a Gameplay Engineering Lead, you'll promote best engineering practices, drive technical excellence, and contribute significantly to the success of our projects.What You'll Do:<ul style="min-height:1.5em"><li>Promote Transparency: Drive outcomes by providing clear communication, openness and expectations around the team, projects, and progress.</li><li>People Management: Manage and empower a team of developers by continuously cultivating their talent and growth.</li><li>Force Multiplication: Support the team to deliver for our customers by collaborating with partners, balancing team and customer expectations, and unblocking obstacles facing individual developers.&nbsp;</li><li>Champion Equity: Ensure that all perspectives are heard and create a diverse and inclusive environment to allow the team to innovate, learn, and succeed.</li><li>Individual Contribution: Implement concise, high-quality software solutions that the team takes pride in and that our customers can rely on.</li></ul>What We Value:<ul style="min-height:1.5em"><li>Leadership Skills: Previous experience as a Gameplay Team Lead or Engineering Manager, ideally including a history of coordinating small- to medium-sized teams working towards a common goal.</li><li>Depth of Understanding: Empathy for the unique challenges developers face building and maintaining solutions.</li><li>Passion for People: Ability to mentor, coach, and develop team members; lead by example; and build trust and solid relationships amongst the team.</li><li>Development Experience: Proven track record of leading a team while implementing solutions for a successful project.</li><li>Interpersonal Communication: Strong collaboration, facilitation, and communication skills with a desire to work with, listen to, and understand people.&nbsp;</li></ul>What You May Also Have:<ul style="min-height:1.5em"><li>Working knowledge of game engine technologies (e.g., Unreal, Unity, Godot, and proprietary engines).&nbsp;</li><li>Experience with cloud platforms to build highly scalable solutions.</li><li>Experience building online experiences, such as multiplayer games.</li></ul>What We Can Offer:<ul style="min-height:1.5em"><li>Hybrid Working Arrangement: As a member of our team, you’ll have the flexibility to work at home and collaborate with your fellow engineers in person!</li><li>Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including:&nbsp;<ul style="min-height:1.5em"><li>Medical, Dental, and Vision Insurance</li><li>401(k) Retirement Plan with Employer Matching</li><li>Annual Leave, Plus 9 Paid Holidays and Winter Break Office Closure</li></ul></li><li>Annual Research Credit: We always encourage personal growth, so we provide all of our team members with an annual credit to further enhance your skills!</li><li>Professional Development: We offer biannual reviews, as well as opportunities to collaborate across disciplines, internal tech talks, and the chance to learn from specialists with backgrounds from across the games and software development industries.&nbsp;</li><li>Work-Life Balance: We really believe that home life comes first and we promote a flexible working environment. And as an added bonus: We don’t crunch!&nbsp;</li><li>Family Friendly: We understand the importance of family, which is why we offer 6 weeks full of Maternity, Paternity, and Adoption Leave to support you during this exciting time!</li><li>Office Perks: In addition to everything above, we also provide:&nbsp;<ul style="min-height:1.5em"><li>Weekly Team Lunches (plus Snacks!)</li><li>Fully Equipped Team Lounge, Including our Favorite Consoles and Games</li><li>And, most importantly, a supportive and creative working environment made up of talented and friendly people, as well as the opportunity to work on some pretty cool games and projects – if we do say so ourselves!</li></ul></li></ul>A Friendly Note from the Recruitment Team:Let us do the work for you: Even if your profile isn’t an exact match for all of the qualifications listed above, we still want you to apply. Our team members come from a variety of different industries, not all of which are immediately relevant to game or software development, and we welcome all candidates of similarly varied backgrounds, communities, and identities.&nbsp;Rocket Science is an equal opportunity employer and is committed to providing a worry-free workplace void of discrimination or harassment. Rocket Scientists are expected to foster and champion an environment in which everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.&nbsp;Rocket Science does not accept unsolicited résumés from recruiters, employment agencies, or staffing firms.&nbsp;&nbsp;The salary for this role is typically within the range of $85,000-175,000/year. We recognize that this is a large range, but please note that this includes and reflects our openness to candidates with multiple levels of experience. Actual pay will ultimately be contingent upon a variety of factors, including your own combination of experience, skills, and qualifications.&nbsp;#li-hybrid</div>

The Index Service Manager- Cross Functional is a specialized role within the organization and is responsible for overseeing the end-to-end delivery of index data and Technology services, ensuring high-quality service, efficient processes, and alignment with business goals. The SM will lead a cross-functional integrated team, ensuring service delivery operations meet agreed-upon SLAs, KPIs, and regulatory requirements. This role plays a key part in bridging business needs and technology capabilities, ensuring smooth delivery and continuous improvement in services. Key responsibilities include service delivery management, operational excellence, team leadership, risk and compliance management, and continuous improvement. The ideal candidate will have 9-11 years of experience in IT Service Delivery with a strong background in data services or technology management and proven experience managing large-scale technology operations, particularly in a data-driven environment.

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 Let’s be #BrilliantTogether ISS STOXX is looking for a talented Index Service Manager to join our dynamic Mumbai team. Overview The Index Service Manager- Cross Functional is a specialized role within the organization and is responsible for overseeing the end-to-end delivery of index data and Technology services, ensuring high-quality service, efficient processes, and alignment with business goals. The SM will lead a cross-functional integrated team, ensuring service delivery operations meet agreed-upon SLAs, KPIs, and regulatory requirements. This role plays a key part in bridging business needs and technology capabilities, ensuring smooth delivery and continuous improvement in services. Responsibilities <ul><li>Service Delivery Management </li></ul>
Oversee the end-to-end delivery of index data and technology services, ensuring Service Level Objectives are met and quality standards are maintained. Manage the entire lifecycle of technology services including change management, incident resolution, problem management, and service request fulfillment. Lead service reviews and ensures that feedback is incorporated to improve performance and quality. Schedule and drive monthly reviews with key stakeholders showcasing metric performance, capturing feedback and translating the same into qualitative service outcomes through structured improvement plans. Act as a liaison between the Index Service Department and the business, translating business needs into technical requirements. Build and maintain strong relationships with key internal (Platform Engineering, Application Development) and external (Index Ops, Index Engineering Leadership) stakeholders. <ul><li>Operational Excellence Ensure service processes, standards, and governance are followed to deliver consistent and reliable service outcomes through data driven performance scorecards. Proactively identify opportunities for process improvement, automation, and operational efficiency. Oversee the entire incident lifecycle management process related to index data and technology services, ensuring meantime to restore is minimized and application availability and user experience is not impacted. Ensure a robust proactive problem management process is in place for pre-emptive identification of recurring issues and applying remedial measures.</li><li>Team Leadership &amp; Development Lead and mentor a cross-functional team responsible for service delivery, fostering collaboration, innovation, and continuous improvement. Set team goals, provide regular feedback, and conduct performance evaluations to ensure a high-performing service delivery team. Ensure adequate resourcing, training, and professional development of team members.</li><li>Risk &amp; Compliance Management Ensure all services meet regulatory requirements, including data privacy, security, and compliance standards. Proactively assess risks associated with service delivery and work to mitigate them through proper planning, process management, and oversight.</li><li>Continuous Improvement Drive continuous improvement initiatives, leveraging data and stakeholder feedback to enhance service delivery, efficiency, and customer satisfaction. Stay updated on industry best practices and emerging trends in the index data and technology domain to ensure the service delivery model remains competitive. </li></ul>
Qualifications Educational: Bachelor’s degree in computer science, Information Technology, Business Administration, or equivalent. Experience: 9-11 years of experience in IT Service Delivery with a strong background in data services or technology management and proven experience managing large-scale technology operations, particularly in a data-driven environment. ITIL Certification: ITIL Foundation certification required. Technical Skills: Strong understanding of Index data services, financial technology platforms, and Cloud Infrastructure (GCP, AWS, Azure) along with familiarity across database management and data integration technologies. Customer Focus: A customer-first mindset, with a proven track record of delivering exceptional service experiences. Personal Attributes Leadership &amp; Team Management: Proven ability to lead diverse, multi-functional teams and drive high-performance outcomes. Problem-Solving: Strong analytical skills with a proven ability to identify root causes and develop innovative solutions. Stakeholder Management: Excellent communication skills and the ability to build strong relationships with business and technical stakeholders. Adaptability: Ability to manage change in a fast-paced environment while balancing competing priorities. Desirable Skills Broad understanding of DevOps principles, Site Reliability Engineering, Observability platforms (Datadog, Splunk, Grafana etc.), IaC and CI/CD practices. Knowledge of regulatory requirements within the financial services space as well as quality control methodology like Cobit etc. #STOXX #MIDSENIOR What You Can Expect From Us Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace. Let’s empower, collaborate, and inspire one another. Let’s be #BrilliantTogether. About ISS STOXX ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. STOXX® and DAX® indices comprise a global and comprehensive family of more than 17,000 strictly rules-based and transparent indices. Best known for the leading European equity indices EURO STOXX 50®, STOXX® Europe 600 and DAX®, the portfolio of index solutions consists of total market, benchmark, blue-chip, sustainability, thematic and factor-based indices covering a complete set of world, regional and country markets. STOXX and DAX indices are licensed to more than 550 companies around the world for benchmarking purposes and as underlyings for ETFs, futures and options, structured products, and passively managed investment funds. STOXX Ltd., part of the ISS STOXX group of companies, is the administrator of the STOXX and DAX indices under the European Benchmark Regulation. Visit our website: <a class="app-aware-link " target="_blank" href="https://www.issgovernance.com" data-test-app-aware-link="">https://www.issgovernance.com </a>View additional open roles: <a class="app-aware-link " target="_blank" href="https://www.issgovernance.com/join-the-iss-team/" data-test-app-aware-link="">https://www.issgovernance.com/join-the-iss-team/ </a>Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
 
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