Substack

Standards & Enforcement Specialist (formerly Trust & Safety)

Politics Partnerships Manager

Systems Engineer

Software Engineer (Video)

iOS Engineer

Technical Recruiter

Engineering Manager

Substack is building a new economic engine for culture, upholding free expression while maintaining a vibrant platform with clear rules. The Standards & Enforcement team ensures this balance. As a Specialist, you will enforce content guidelines, moderate flagged content, respond to user requests, and resolve tickets efficiently. You will manage SLAs, monitor operational metrics, and contribute to policy shaping and tool improvement. This role requires attention to detail, sound judgment, and the ability to manage dynamic queues in a fast-paced environment.

<p class="my-4 text-gray-700 leading-relaxed">Substack’s mission is to build a new economic engine for culture. From the beginning, we have been clear in our belief in the free press and free speech—values we consider inseparable and fundamental to a trustworthy media system. To achieve our mission, Substack must uphold free expression while maintaining a vibrant platform with clear rules that allow for the open exchange of ideas.</p><p class="my-4 text-gray-700 leading-relaxed">Our Standards & Enforcement team (formerly Trust & Safety) ensures this balance by prioritizing free expression, enforcing standards, addressing violations, and protecting the platform’s integrity. We are hiring a Standards & Enforcement Specialist to expand the team and further our vision for community moderation.</p><p class="my-4 text-gray-700 leading-relaxed">As a <strong>Standards & Enforcement Specialist</strong>, you’ll play a key role in enforcing Substack’s content guidelines. You will handle high volumes of moderation tasks, reviewing flagged and reported content, responding to user requests, and resolving tickets efficiently. You will play a role in managing the SLAs and monitoring the key operational metrics for the team. You will also contribute to shaping our policies, improving detection systems, and enhancing automation tools that streamline enforcement. Success in this role requires strong attention to detail, sound judgment, and the ability to manage dynamic queues in a fast-paced work environment.</p><p class="my-4 text-gray-700 leading-relaxed"><em>This is a full time role with a Monday - Friday schedule. Candidates are ideally located in SF and able to work in-person at least two days per week. We are also open to exceptional remote candidates based in the US or Canada.</em></p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Enforce Substack’s <a href="https://substack.com/content" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">content guidelines</a> by moderating flagged content and responding to tickets related to spam, copyright issues, content violations, data subject access requests, appeals, and account recovery.</li><li class="leading-relaxed">Efficiently manage moderation queues, maintaining accuracy while handling a large number of tickets daily.</li><li class="leading-relaxed">Monitor the key operational metrics and ensure that the team is hitting the SLAs.</li><li class="leading-relaxed">Suggest improvements to our policies, procedures, tooling, and strategy to make the team more effective.</li><li class="leading-relaxed">Collaborate with Engineering, Product, and Partnerships to investigate complex, and at times urgent, issues facing users and the platform.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in Trust & Safety, content moderation, threat disruption, or a similar role within a fast-paced environment.</li><li class="leading-relaxed">Able to effectively handle a high volume of content. Can find efficiencies and make quick work of queues and tickets. Comfort in handling sensitive, potentially offensive, shocking, or extreme content.</li><li class="leading-relaxed">Aligned with Substack’s principles. Strong commitment to free speech and alignment with Substack’s moderation philosophy. (We highly recommend reading <a href="https://on.substack.com/p/substacks-view-of-content-moderation" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">this post</a> and <a href="https://on.substack.com/p/society-has-a-trust-problem-more" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">this post</a> by our founders and our <a href="https://substack.com/content" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">content guidelines</a>).</li><li class="leading-relaxed">Proficient with tools like Zendesk, moderation software, and custom internal enforcement systems.</li><li class="leading-relaxed">Independent and proactive, with the ability to make sound decisions under pressure, solve ambiguous problems, and drive work forward.</li><li class="leading-relaxed">Collaborative team player with strong written and verbal communication skills. Comfortable engaging with stakeholders and advocating for resources.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Preferred Qualifications:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong data experience with an ability to define and track operational metrics, SLAs, and KPIs to ensure operational excellence.</li><li class="leading-relaxed">Managing the review operations of a content moderation team.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Substack’s compensation package includes a market competitive salary, equity for all full time roles, and exceptional benefits. Our cash compensation salary range for this role is $75,000 - $85,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.</p><p class="my-4 text-gray-700 leading-relaxed">Substack is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, national origin, veteran or disability status. We’re seeking people passionate about enabling independent expression and building a better business model for creators. If you want to see what media, communities, and content can become when unmoored from advertising models, and you have the skills and experience to contribute, we’d love to meet you.</p><p class="my-4 text-gray-700 leading-relaxed">Please see our Privacy Notice for details regarding Substack's collection and use of personal information relating to the application and recruitment process by clicking <a href="https://docs.google.com/document/d/1UjmY1acxnd27iIde83PxR7XdecR29aIyfkkmEOwAMGY/edit?tab=t.0#heading=h.a0wuzmt3mjmm" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.</p>

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The Integration Architect at AppZen is a strategic role focused on coordinating and overseeing the integration of processes, technologies, and functions. This involves collaborating with customer architecture and senior management, designing integration methodologies for multi-ERP environments, mentoring integration engineers, and troubleshooting APIs and flat file integrations. The role also includes building data extraction infrastructure and evolving best practices for professional services.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role:</h3><p class="my-4 text-gray-700 leading-relaxed">The Integration Architect plays a critical role in coordinating and overseeing the integration of various processes, technologies, and functions within an organization. This role requires a strategic thinker with strong leadership skills and a deep understanding of business operations, systems, and cross-functional collaboration. The Integration Architect will work closely with senior leadership, department heads, and project teams to ensure seamless integration efforts that drive efficiency, optimize performance, and support the organization's strategic objectives.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">In this role you will be:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Collaborating with customer architecture and senior management team on the integration topics/areas in both individual and team settings both on and off client site.</li><li class="leading-relaxed">Designing integration extraction and consumption methodologies in and out of AppZen in a multi ERP environment.</li><li class="leading-relaxed">Mentoring and leading integration engineers from AppZen and Partners to successfully deliver the solution.</li><li class="leading-relaxed">Configuring, developing, and troubleshooting RESTful, SOAP APIs and flat file based integrations.</li><li class="leading-relaxed">Detecting, diagnosing, and resolving integration related issues.</li><li class="leading-relaxed">Designing and building the infrastructure for data extraction, preparation and loading of data from a variety of sources.</li><li class="leading-relaxed">Working closely with Solution Architecture to continually evolve and improve best practices and standardised implementation methodologies.</li><li class="leading-relaxed">Contributing to the learning of the professional services and delivery teams, supporting our learning experience team to develop the skills and capabilities of our consultants</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What will you bring to Appzen:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Solid hands on experience architecting large-scale integrations that involve ERP Integration with SAP / ORACLE E-Business Suite.</li><li class="leading-relaxed">Experience with one or more Finance and Procurement functional areas (e.g. Procure to Order, Procure to Pay, Expenses, Accounts Payable) required while experience in the supply chain planning system space would be an advantage.</li><li class="leading-relaxed">Direct experience with SFTP, RESTful APIs, SOAP APIs, and Single Sign On configuration.</li><li class="leading-relaxed">ERP Domain Knowledge – SAP / ORACLE / Coupa / Workday.</li><li class="leading-relaxed">Familiarity with AWS or other cloud host stack and a solid understanding of web technologies.</li><li class="leading-relaxed">Excellent written and verbal communication skills.</li><li class="leading-relaxed">Project management and organisation skills along with strong advocacy, able to convince and align customers and teams</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">In addition you will have the following Technical Skills:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Demonstrable experience integrating with external supplier systems using standards like EDI, cXML etc.</li><li class="leading-relaxed">Middleware Experience – SAP / ORACLE.</li><li class="leading-relaxed">Programming Language Experience –Java/Go/ABAP.</li><li class="leading-relaxed">Scripting languages - Python.</li><li class="leading-relaxed">Experience with relational SQL and NoSQL databases such as SQL server, PostgreSQL, MongoDB, etc.</li><li class="leading-relaxed">Hands-on experience with software development and system administration.</li><li class="leading-relaxed">10 -14 Years of experience.</li></ul>

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Standards & Enforcement Specialist (formerly Trust & Safety)

Politics Partnerships Manager

Systems Engineer

Software Engineer (Video)

iOS Engineer

Technical Recruiter

Politics Partnerships Manager

Engineering Manager

Job Details