Explore gaming industy jobs in one of the leading Game Studios.

Sucker Punch Productions

Operations - Community and Support Specialist

PROGRAMMING - Senior Programmer - General

DESIGN - Junior Technical Designer

AUDIO - Audio Implementer

ART - Technical Artist

QA - QA Tester

The Community and Support Specialist acts as Sucker Punch's main point of contact for fans and players.  Working closely with the Senior Communications Manager, this role involves daily interaction with the community across social media and other channels. Key responsibilities include engaging with players, addressing concerns, collecting feedback, creating content for social media, reporting on community engagement, moderating discussions, and acting as a liaison between players and the development team. The specialist will also assist with internal communications and collaborate with other PlayStation Studios teams.  The position requires strong communication and interpersonal skills, the ability to manage a high volume of support requests, and a proactive team-oriented approach.

<div>The&nbsp;Community and Support Specialist&nbsp;is Sucker Punch’s spokesperson, responsible for working alongside our Senior Communications Manager to conduct day-to-day interactions with our fans and players. They will provide world class, personal support by engaging, educating, and entertaining our players, while maintaining an ongoing dialogue with the community at large and informing our internal team. 
 
Responsibilities
<ul>
	<li>Engage with the community across social media channels, while collecting feedback and addressing concerns</li>
	<li>Communicating with fans and facilitating support requests for gameplay issues</li>
	<li>Working alongside our Senior Communications Manager and Sony public relations and marketing, populate social media feeds and external channels</li>
	<li>Present reporting to internal teams on community engagement, sentiments, and social media data with the intent to take Sucker Punch media practices to the next level</li>
	<li>Educate and inform players by writing, maintaining and updating articles both internally and externally</li>
	<li>Moderate discussions, provide personal insight, offer humor, spotlight community-related items, and be the liaison between players and development team</li>
	<li>Assist Sucker Punch Ops team with internal communications and team events </li>
	<li>Interact with sister PlayStation Studios teams on collaborations and knowledge sharing</li>
	<li>Willing to travel industry-related tradeshows and conferences</li>
</ul>
 
Qualifications

<ul>
	<li>3-5 years experience in social media, public relations, community management, or related field</li>
	<li>Exceptional interpersonal skills, both written and verbal</li>
	<li>Desire to proactively work as part of a team</li>
	<li>Highly organized with project planning skills and the ability to work in a fast-paced environment</li>
	<li>Ability to answer and prioritize high volumes of support requests</li>
	<li>Must be able to exercise discretion and keep composure under pressure</li>
</ul>
 
Bonus Factors

<ul>
	<li>Knowledge of Sucker Punch games and PlayStation ecosystem a plus</li>
	<li>Working knowledge of image and video editing a plus</li>
</ul>
 
 
This position is available for on-site, hybrid or fully remote. 
We are currently only seeking candidates eligible to work in the US or Canada.&nbsp; 
 
This is a contract role.&nbsp;As well as open to remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below. 
$67,700-$101,500 
 
Please review benefit information here:&nbsp; 
 
This website is subject to the following terms:&nbsp;</div>

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ISS STOXX GmbH, through its group companies, is a leading provider of comprehensive and data-centric research and technology solutions that help capital market participants identify investment opportunities, detect qualitative and quantitative portfolio company risks, and meet evolving regulatory requirements. With roots dating back to 1985, we today deliver world-class benchmark and custom indices across asset classes and geographies and serve as a premier source of independent corporate governance, sustainability, cyber risk, and fund intelligence research, data, and related offerings. Our products and services give clients the scale and leverage they need to grow their business more effectively and efficiently.

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Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.&nbsp;Founded in 1985 as Institutional Shareholder Services (ISS) Inc., ISS Governance is a leading global provider of independent and objective shareholder meeting research and recommendations, providing multiple voting policy choices as well as end-to-end workflow solutions for institutional investors. More than 1,600 clients worldwide utilize ISS Governance’s actionable expertise to help them make informed investment stewardship decisions, and to help them manage their voting responsibilities. Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients’ evolving portfolio, fiduciary, and stewardship requirements.&nbsp;Visit our website: <a rel="noopener noreferrer" target="_blank" href="https://www.issgovernance.com">https://www.issgovernance.com</a> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;View additional open roles: <a rel="noopener noreferrer" target="_blank" href="https://www.issgovernance.com/join-the-iss-team/">https://www.issgovernance.com/join-the-iss-team/</a> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).&nbsp; All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.&nbsp;

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