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Sully.ai is a fast-growing healthcare technology company providing AI-powered scribing services to hospitals and clinics across the U.S. The platform streamlines clinical documentation, reducing clinician burnout and improving care quality. This high-impact contractor role seeks a Technical Support Specialist to provide top-tier support to clinicians and administrative staff. Responsibilities include frontline support, troubleshooting product issues, and serving as a link between users and product/engineering teams. The role covers customer support operations from 7:00 AM to 6:00 PM EST, Monday through Friday.

Senior Product Manager (Contract)

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Sully.ai</h2><p class="my-4 text-gray-700 leading-relaxed">Our mission is "One Human, One Doctor". We are creating superhuman doctors, because access to doctors is a basic human right.</p><p class="my-4 text-gray-700 leading-relaxed">Start with making doctors superhuman. Our vision is to eliminate doctor distractions and help them navigate the best treatments for their patients.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the role</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Us</h3><p class="my-4 text-gray-700 leading-relaxed">We are a fast-growing healthcare technology company delivering AI-powered scribing services to hospitals and clinics across the U.S. Our platform streamlines clinical documentation by generating structured, accurate notes and integrating them directly into EMR systems, helping to reduce clinician burnout and improve care quality.</p><p class="my-4 text-gray-700 leading-relaxed">As we onboard new users daily, especially at our larger enterprise accounts, we’re looking for a reliable, responsive, and experienced <strong>Technical Support Specialist (Contract)</strong> to provide top-tier support and ensure customer success.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Overview</h3><p class="my-4 text-gray-700 leading-relaxed">This is a high-impact, contractor role for someone who thrives in a fast-paced environment and can provide friendly, professional, and technically informed support to clinicians and administrative staff. You’ll handle frontline support requests, troubleshoot product issues, and serve as a vital link between users and our product/engineering teams.</p><p class="my-4 text-gray-700 leading-relaxed">You’ll cover customer support operations during our critical service window: <strong>7:00 AM to 6:00 PM EST</strong> , Monday through Friday.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Real-Time Support Response</strong></li><li class="leading-relaxed"><strong>Troubleshooting & Issue Resolution</strong></li><li class="leading-relaxed"><strong>Customer Relationship Management</strong></li><li class="leading-relaxed"><strong>Feedback & Continuous Improvement</strong></li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Ideal Candidate</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Required</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years in a technical support or customer success role, preferably in SaaS or healthcare tech.</li><li class="leading-relaxed">Experience working with enterprise customers under strict SLAs.</li><li class="leading-relaxed">Comfortable using command-line tools (e.g., Bash, Python, Node.js) to debug or retrieve data.</li><li class="leading-relaxed">Excellent communication skills — clear, concise, and empathetic.</li><li class="leading-relaxed">High attention to detail and a proactive mindset.</li><li class="leading-relaxed">Able to work independently and manage time across a 12-hour daily coverage window (in coordination with teammates, not alone for the full shift).</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Preferred</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Familiarity with clinical workflows and EMR/EHR systems.</li><li class="leading-relaxed">Background in supporting web apps and Chrome extensions.</li><li class="leading-relaxed">Exposure to Intercom, Slack-based support, and bug tracking tools like Linear, Jira, or GitHub Issues.</li><li class="leading-relaxed">Technical literacy around APIs, browser dev tools, and basic scripting.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You'll Get</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible remote work with a structured shift schedule.</li><li class="leading-relaxed">Opportunity to influence how support operates at scale in a mission-driven startup.</li><li class="leading-relaxed">Collaborative, low-ego team environment focused on real outcomes for clinicians and patients.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.</em></p>

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The opportunity</h3><p class="my-4 text-gray-700 leading-relaxed">The Unity Studio Productions team is looking for a Senior Technical Program Manager based in Japan to plan and coordinate efforts with internal teams responsible for co-developing alongside market-leading Unity customer studios across the APAC region.</p><p class="my-4 text-gray-700 leading-relaxed">In this role, you will work with a team of industry experts to ensure the successful production of game projects and achieve desired customer outcomes. You will also be responsible for reporting to internal key project management leaders on the innovations that contributed to these outcomes, and identifying ways to potentially improve the engine as a result. Team efforts will play a key role in informing the Unity Engine Product leadership team on critical decisions regarding the Unity Engine roadmap, ensuring that production-verified innovations are surfaced for adoption within the Unity Engine.</p><p class="my-4 text-gray-700 leading-relaxed">While your primary focus will be on supporting customer studios in Japan, you may also collaborate with partners in Korea and Singapore, as well as cross-functional teams in North America and Europe — helping shape the future of games, platforms, and interactive entertainment experiences for millions of users worldwide.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you'll be doing</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Leading end-to-end planning and execution of co-development projects, from early-stage customer engagements through to delivery, in close collaboration with business development, engineering, and production teams</li><li class="leading-relaxed">Managing day-to-day project operations, including scheduling, task tracking, risk mitigation, and cross-functional coordination with both internal and external stakeholders</li><li class="leading-relaxed">Supporting customer game productions by aligning with technical art and engineering leads on resource planning, staffing, and milestone tracking</li><li class="leading-relaxed">Driving continuous improvement by documenting production outcomes, reporting project health, and identifying opportunities to optimize workflows and enhance Unity Engine capabilities</li><li class="leading-relaxed">Providing strategic input on regional trends and customer needs in Japan and APAC, contributing to internal planning and long-term business alignment</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What we're looking for</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience in project or program management within the gaming or related technology industries, with a strong track record of leading complex, multi-stakeholder projects</li><li class="leading-relaxed">Exceptional leadership and team management skills, with experience in guiding diverse, global teams</li><li class="leading-relaxed">A solid understanding of game development workflows, or the ability to work closely with developers and technical stakeholders to translate customer needs into actionable plans</li><li class="leading-relaxed">Native in Japanese and business fluency in either English or Korean with excellent communication and interpersonal skills, the ability to present complex information clearly to executive staff and key stakeholders</li><li class="leading-relaxed">Familiarity with project management tools and methodologies, with a continuous improvement mindset</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You might also have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in strategic planning or customer-facing proposal work is a plus</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Additional information</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Relocation support is not available for this position.</li><li class="leading-relaxed">Work visa/immigration sponsorship is not available for this position</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Life at Unity</h3><p class="my-4 text-gray-700 leading-relaxed">Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.</p><p class="my-4 text-gray-700 leading-relaxed">As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit <a href="https://www.unity.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Unity</a></p><p class="my-4 text-gray-700 leading-relaxed">.</p><p class="my-4 text-gray-700 leading-relaxed"><em>Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out <a href="https://docs.google.com/forms/d/e/1FAIpQLSdrbRLG1N-apH1eahQ622Gypo-rmiAB6LLTP1UsSWQNu7omxQ/viewform" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">this form</a></p><p class="my-4 text-gray-700 leading-relaxed">to let us know._</p><p class="my-4 text-gray-700 leading-relaxed"><em>This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.</em></p><p class="my-4 text-gray-700 leading-relaxed"><em>Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.</em></p><p class="my-4 text-gray-700 leading-relaxed"><em>Your privacy is important to us. Please take a moment to review our <a href="https://unity.com/legal/global-data-privacy-notice-to-prospects" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Prospect</a></p><p class="my-4 text-gray-700 leading-relaxed">and <a href="https://unity.com/de/legal/global-data-privacy-notice-to-applicants" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Applicant</a></p><p class="my-4 text-gray-700 leading-relaxed">Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com._</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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