Sumo Digital

Technical Support Analyst

Experienced VFX Artist

Principal Game Designer (AI)

UI/UX Discipline Lead

Principal Combat Designer

Concept Artist

Sumo Digital, established in 2003, creates unforgettable gaming experiences. With nearly 1,000 team members across UK, Czech Republic, North America, and India studios, they lead in full development and co-development. This 12-month fixed-term contract seeks a proactive IT Support Technician for their Sheffield studio, providing primary IT support across the group. The role involves resolving user issues, supporting Microsoft 365 and Entra ID, and contributing to IT initiatives, focusing on operational excellence and continuous learning.

<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Privacy Notice</h4><p class="my-4 text-gray-700 leading-relaxed">This website uses cookies to improve your web experience. By using the site, you agree to the use of cookies.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Sumo Digital</h3><p class="my-4 text-gray-700 leading-relaxed">At Sumo Digital, we’ve been passionate about creating unforgettable gaming experiences that entertain and bring people together since 2003. From award-winning titles to genre-defining adventures, we thrive on creativity, innovation, and the joy of play.</p><p class="my-4 text-gray-700 leading-relaxed">With just under 1,000 talented team members across studios in the UK, Czech Republic, North America, and India, collaboration is at the heart of everything we do. Our experience in full development, co-development and development services has made us an industry leader in providing end-to-end game dev solutions to some of the worlds biggest names in gaming. We believe the best games are made when diverse, passionate people come together to share ideas and build something amazing.</p><p class="my-4 text-gray-700 leading-relaxed">Great games need great support, and our central Finance, Marketing, IT, and People teams offer the opportunity to work in a flexible, supportive working environment, with industry leading benefits, where your creativity and career can thrive.</p><p class="my-4 text-gray-700 leading-relaxed">Please note, this position will be offered on a 12 month fixed term contract basis in the first instance.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Summary</h3><p class="my-4 text-gray-700 leading-relaxed">We’re looking for a proactive and technically skilled IT Support Technician to join our IT Service Delivery team on a 12-month fixed-term contract. Based in our Sheffield studio but providing support to other studios across the group (some ad-hoc travel may be required dependent on business and studio needs, local studios: Sheffield, Nottingham, Leeds, Newcastle and Leamington Spa). You will act as the primary point of contact for IT support needs, resolving user issues, supporting Microsoft 365 and Entra ID environments, and contributing to strategic IT initiatives.</p><p class="my-4 text-gray-700 leading-relaxed">The ideal candidate will be confident in troubleshooting desktop hardware, managing tickets to SLA, and driving improvements in both processes and user experience. This is a hands-on role with a strong customer service focus, perfect for someone passionate about operational excellence and continual learning.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the primary point of contact for studio IT issues, ensuring alignment with agreed service levels, standards, and processes through the centralized helpdesk.</li><li class="leading-relaxed">Provide expert support for desktops, laptops, mobile devices, including diagnosis, repair, and lifecycle management of desktop hardware.</li><li class="leading-relaxed">Set up and configure authorized end-user devices and install approved software in accordance with organizational standards.</li><li class="leading-relaxed">Demonstrate proficiency with Microsoft 365 (O365) and Entra ID (formerly Azure Active Directory), including user account administration, license management, and application support.</li><li class="leading-relaxed">Process service requests and proactively communicate incident updates to users at defined intervals.</li><li class="leading-relaxed">Escalate issues that exceed local capacity or expertise to senior technical staff to maintain service quality and resolution timelines.</li><li class="leading-relaxed">Actively contribute to initiatives that enhance the effectiveness and reliability of IT services.</li><li class="leading-relaxed">Log, classify, and initiate resolution efforts for reported incidents; escalate unresolved issues to IT management as necessary.</li><li class="leading-relaxed">Ensure timely application of security patches and upgrades to all authorized end-user devices.</li><li class="leading-relaxed">Maintain detailed documentation of equipment and user activity, updating asset management systems as needed.</li><li class="leading-relaxed">Track, record, and manage software licensing in accordance with organizational compliance standards within the asset management platform.</li><li class="leading-relaxed">Prepare documentation, meeting materials, and correspondence.</li><li class="leading-relaxed">Deliver outstanding support and a high-quality user experience for both internal and external stakeholders.</li><li class="leading-relaxed">Carry out additional responsibilities and tasks as assigned by senior management.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills & Experience</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Essential:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience in an IT support or service desk role.</li><li class="leading-relaxed">Strong knowledge of Microsoft 365 applications and services.</li><li class="leading-relaxed">Experience with Entra ID / Azure Active Directory (user and license management).</li><li class="leading-relaxed">Familiarity with desktop and laptop hardware troubleshooting.</li><li class="leading-relaxed">Proficiency with ITSM tools for ticket logging and resolution tracking.</li><li class="leading-relaxed">Understanding of SLAs and service-oriented support delivery.</li><li class="leading-relaxed">Excellent communication and documentation skills.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Desirable:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with IT process automation or scripting.</li><li class="leading-relaxed">Knowledge of software deployment and device compliance tools.</li><li class="leading-relaxed">ITIL Foundation certification or equivalent desirable.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What’s in it for you?</h3><p class="my-4 text-gray-700 leading-relaxed">At Sumo, you’re in control of your benefits, tailored to support your lifestyle, wellbeing, and growth.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Discretionary bonus scheme, pension, referral rewards, flexible benefits*, and savings on tech, bikes, and more.</li><li class="leading-relaxed">Flexible working, generous holidays, birthday & duvet days, Christmas break, and sabbaticals.</li><li class="leading-relaxed">Private healthcare*, dental*, EAP, life cover, and wellness support.</li><li class="leading-relaxed">Learning days, volunteer time, structured growth, and regular reviews.</li><li class="leading-relaxed">Studio socials & events and a gaming subscription.</li></ul><p class="my-4 text-gray-700 leading-relaxed">*Optional via our flexible benefits platform.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Inclusion and Belonging at Sumo Digital</h3><p class="my-4 text-gray-700 leading-relaxed">At Sumo Digital, we believe that when people feel supported, valued, and empowered, they create their best work and that’s what drives our success.</p><p class="my-4 text-gray-700 leading-relaxed">We’re committed to building a sustainable, people-first business where everyone can thrive. Our focus is on nurturing talent, fostering creativity, and creating a healthy, inclusive, and enriching environment where everyone feels they truly belong.</p><p class="my-4 text-gray-700 leading-relaxed">PRISM, our employee-led diversity group, champions inclusion, equity, and wellbeing across all our studios. It plays a vital role in shaping a culture where every voice is heard, every background is respected, and every team member feels safe, welcome, and represented.</p><p class="my-4 text-gray-700 leading-relaxed">We’re proud to support meaningful causes through our charitable and community initiatives-reflecting the passions and values of our people, partners, and players.</p><p class="my-4 text-gray-700 leading-relaxed">We’re actively working to improve diversity in our recruitment and career development processes, and we encourage individuals from underrepresented and marginalised communities to explore careers at Sumo Digital.</p><p class="my-4 text-gray-700 leading-relaxed">Together, we’re building a studio where everyone can grow, contribute, and feel proud to be part of something special.</p>

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The Senior PeopleSoft System Administrator is responsible for the technical support and administration of PeopleSoft instances, databases, infrastructure, and architecture. This role involves configuring and upgrading PeopleSoft environments, including PUM/Demo instances, applications, PeopleTools, databases, and operating systems. Key responsibilities include designing, developing, testing, and maintaining integrations between PeopleSoft and GHX products, working with user interfaces and batch processing. The administrator will also maintain custom applications and customizations across various PeopleSoft versions, provide input for product lifecycle, and define system requirements in an Agile/Scrum environment, ensuring independent and team-based production support.

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively.

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We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.</p><p class="my-4 text-gray-700 leading-relaxed">It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.