Sumo Digital

Technical Support Analyst

Principal Game Designer (AI)

UI/UX Discipline Lead

Principal Combat Designer

Sumo Digital, established in 2003, creates unforgettable gaming experiences with nearly 1,000 team members across multiple studios. They are an industry leader in game development solutions. This 12-month fixed-term contract role seeks a proactive IT Support Technician for the IT Service Delivery team, based in Sheffield. The role involves acting as the primary IT support contact, resolving user issues, supporting Microsoft 365 and Entra ID, and contributing to IT initiatives. The ideal candidate will troubleshoot hardware, manage tickets, and drive process improvements with a strong customer service focus.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Sumo Digital</h2><p class="my-4 text-gray-700 leading-relaxed">At Sumo Digital, we’ve been passionate about creating unforgettable gaming experiences that entertain and bring people together since 2003. From award-winning titles to genre-defining adventures, we thrive on creativity, innovation, and the joy of play.</p><p class="my-4 text-gray-700 leading-relaxed">With just under 1,000 talented team members across studios in the UK, Czech Republic, North America, and India, collaboration is at the heart of everything we do. Our experience in full development, co-development and development services has made us an industry leader in providing end-to-end game dev solutions to some of the worlds biggest names in gaming. We believe the best games are made when diverse, passionate people come together to share ideas and build something amazing.</p><p class="my-4 text-gray-700 leading-relaxed">Great games need great support, and our central Finance, Marketing, IT, and People teams offer the opportunity to work in a flexible, supportive working environment, with industry leading benefits, where your creativity and career can thrive.</p><p class="my-4 text-gray-700 leading-relaxed">Please note, this position will be offered on a 12 month fixed term contract basis in the first instance.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role Summary</h2><p class="my-4 text-gray-700 leading-relaxed">We’re looking for a proactive and technically skilled IT Support Technician to join our IT Service Delivery team on a 12-month fixed-term contract. Based in our Sheffield studio but providing support to other studios across the group (some ad-hoc travel may be required dependent on business and studio needs, local studios: Sheffield, Nottingham, Leeds, Newcastle and Leamington Spa). You will act as the primary point of contact for IT support needs, resolving user issues, supporting Microsoft 365 and Entra ID environments, and contributing to strategic IT initiatives.</p><p class="my-4 text-gray-700 leading-relaxed">The ideal candidate will be confident in troubleshooting desktop hardware, managing tickets to SLA, and driving improvements in both processes and user experience. This is a hands-on role with a strong customer service focus, perfect for someone passionate about operational excellence and continual learning.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the primary point of contact for studio IT issues, ensuring alignment with agreed service levels, standards, and processes through the centralized helpdesk.</li><li class="leading-relaxed">Provide expert support for desktops, laptops, mobile devices, including diagnosis, repair, and lifecycle management of desktop hardware.</li><li class="leading-relaxed">Set up and configure authorized end-user devices and install approved software in accordance with organizational standards.</li><li class="leading-relaxed">Demonstrate proficiency with Microsoft 365 (O365) and Entra ID (formerly Azure Active Directory), including user account administration, license management, and application support.</li><li class="leading-relaxed">Process service requests and proactively communicate incident updates to users at defined intervals.</li><li class="leading-relaxed">Escalate issues that exceed local capacity or expertise to senior technical staff to maintain service quality and resolution timelines.</li><li class="leading-relaxed">Actively contribute to initiatives that enhance the effectiveness and reliability of IT services.</li><li class="leading-relaxed">Log, classify, and initiate resolution efforts for reported incidents; escalate unresolved issues to IT management as necessary.</li><li class="leading-relaxed">Ensure timely application of security patches and upgrades to all authorized end-user devices.</li><li class="leading-relaxed">Maintain detailed documentation of equipment and user activity, updating asset management systems as needed.</li><li class="leading-relaxed">Track, record, and manage software licensing in accordance with organizational compliance standards within the asset management platform.</li><li class="leading-relaxed">Prepare documentation, meeting materials, and correspondence.</li><li class="leading-relaxed">Deliver outstanding support and a high-quality user experience for both internal and external stakeholders.</li><li class="leading-relaxed">Carry out additional responsibilities and tasks as assigned by senior management.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Skills & Experience</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Essential:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience in an IT support or service desk role.</li><li class="leading-relaxed">Strong knowledge of Microsoft 365 applications and services.</li><li class="leading-relaxed">Experience with Entra ID / Azure Active Directory (user and license management).</li><li class="leading-relaxed">Familiarity with desktop and laptop hardware troubleshooting.</li><li class="leading-relaxed">Proficiency with ITSM tools for ticket logging and resolution tracking.</li><li class="leading-relaxed">Understanding of SLAs and service-oriented support delivery.</li><li class="leading-relaxed">Excellent communication and documentation skills.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Desirable:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with IT process automation or scripting.</li><li class="leading-relaxed">Knowledge of software deployment and device compliance tools.</li><li class="leading-relaxed">ITIL Foundation certification or equivalent desirable.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What’s in it for you?</h2><p class="my-4 text-gray-700 leading-relaxed">At Sumo, you’re in control of your benefits, tailored to support your lifestyle, wellbeing, and growth.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Discretionary bonus scheme, pension, referral rewards, flexible benefits*, and savings on tech, bikes, and more.</li><li class="leading-relaxed">Flexible working, generous holidays, birthday & duvet days, Christmas break, and sabbaticals.</li><li class="leading-relaxed">Private healthcare*, dental*, EAP, life cover, and wellness support.</li><li class="leading-relaxed">Learning days, volunteer time, structured growth, and regular reviews.</li><li class="leading-relaxed">Studio socials & events and a gaming subscription.</li></ul><p class="my-4 text-gray-700 leading-relaxed">*Optional via our flexible benefits platform.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Inclusion and Belonging at Sumo Digital</h2><p class="my-4 text-gray-700 leading-relaxed">At Sumo Digital, we believe that when people feel supported, valued, and empowered, they create their best work and that’s what drives our success.</p><p class="my-4 text-gray-700 leading-relaxed">We’re committed to building a sustainable, people-first business where everyone can thrive. Our focus is on nurturing talent, fostering creativity, and creating a healthy, inclusive, and enriching environment where everyone feels they truly belong.</p><p class="my-4 text-gray-700 leading-relaxed">PRISM, our employee-led diversity group, champions inclusion, equity, and wellbeing across all our studios. It plays a vital role in shaping a culture where every voice is heard, every background is respected, and every team member feels safe, welcome, and represented.</p><p class="my-4 text-gray-700 leading-relaxed">We’re proud to support meaningful causes through our charitable and community initiatives-reflecting the passions and values of our people, partners, and players.</p><p class="my-4 text-gray-700 leading-relaxed">We’re actively working to improve diversity in our recruitment and career development processes, and we encourage individuals from underrepresented and marginalised communities to explore careers at Sumo Digital.</p><p class="my-4 text-gray-700 leading-relaxed">Together, we’re building a studio where everyone can grow, contribute, and feel proud to be part of something special.</p>

thumbnail_Rockstar.webp

Rockstar.webp

Rockstar Jobs

thumbnail_EA.webp

EA.webp

EA Jobs

thumbnail_Playstation.webp

Playstation.webp

Playstation Jobs

small_Ubisoft.webp

thumbnail_Ubisoft.webp

Ubisoft.webp

Ubisoft Jobs

thumbnail_Epic Games.webp

Epic Games.webp

Epic Game Jobs

thumbnail_Riot Games.webp

Riot Games.webp

Riot Jobs

08cafc09dac48d655284704f063dc64e.webp

CDPR Jobs

80ad888d-4837-48d9-8b65-0ffdee910f35.webp

Krafton Jobs

thumbnail_a14feb4b393500244d0b8864bda07b2c.webp

a14feb4b393500244d0b8864bda07b2c.webp

Twitch Jobs

thumbnail_865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

Larian Jobs

thumbnail_02_21_2024__11_00_53.webp

02_21_2024__11_00_53.webp

Wargaming Jobs

medium_naughty dog.webp

small_naughty dog.webp

thumbnail_naughty dog.webp

naughty dog.webp

Naughty Dog Jobs

large_netflix.webp

medium_netflix.webp

small_netflix.webp

thumbnail_netflix.webp

netflix.webp

Netflix Jobs

large_supercell.webp

medium_supercell.webp

small_supercell.webp

thumbnail_supercell.webp

supercell.webp

Supercell Jobs

zynga_logo.jpg

Zynga Jobs

Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

Test your Unity UI knowledge with this quiz! Explore essential concepts like Canvas, EventSystem and many more. 

Challenge yourself with this Unity Input System quiz! Test your skills in input mapping, device handling, and action events.

Take your Unity skills to the next level with Part 3 of this quiz, covering scripting, physics, rendering, and performance optimization!

Test your Unity expertise with this quiz, covering initialization to advanced rendering and physics!

Test your Unity knowledge with this comprehensive quiz, covering everything from MonoBehaviour basics to advanced physics, rendering, and optimization techniques across multiple difficulty levels!

Assess your knowledge of Unity's Rigidbody component and its advanced physics interactions with this in-depth quiz!

Test your understanding of Unity’s Physics, Movement, and MonoBehaviour with this insightful beginner-friendly quiz!

Dive into the fundamentals of open-world game development in Unity with this beginner-friendly quiz.

Challenge yourself with this beginner-friendly quiz on building an endless runner in Unity!

Test your beginner-level knowledge of Unity platformer development with this engaging quiz.

Test your basic knowledge of Unity and Unreal Engine with this beginner-friendly quiz on game development fundamentals.

This assessment evaluates your understanding of Unity's component-based architecture, how GameObjects and their components interact, the hierarchy system with nested GameObjects, and how to reference them in scripts.

This assessment evaluates your understanding of Unity's NavMesh system, including navigation baking, NavMeshAgents, pathfinding, obstacles, and scripting interactions with NavMesh to create AI-driven movement.

An assessment to test the correct usage of Unity's events and lifecycle functions in the context of the game "Clash Royale"

<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

<p>Let's assess your Data Structures! 📋<br>&nbsp;- This assessment gives us an idea of your problem solving skills using DSA<br>- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete: 7 to 10 minutes</p>

<p>Let's assess your Programming Patterns! 📋</p><p>- This assessment gives us an idea of your code architecture skills<br>- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.<br>- 10 Multiple Choice<strong> </strong>questions<br>- Average time to complete: 7<strong> </strong>to 10 minutes</p>

<p>Let's assess your OOPs skills! 📋</p><p>- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills<br>- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete:<strong> </strong>7 to 10 minutes</p>

<p>Let's assess your Unity Skills 📋<br><br>- This assessment gives us an idea of your Unity fundamentals<br>- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.<br>- 9 questions: 9 Multiple Choice<br>- Minimum score needed to qualify: 80%<br>- Average time to complete: 5 to 10 minutes</p>

Capgemini

Siemens 

IT Service Architect for Managed Mobile Service

hogarth

Production Lead

Toast

International Commercial Counsel

Sales executive ( BDR )

onwards Search

UX Researcher

Account Executive II

Moonton 

Card - MLA Character Original Artist

Airtrafe interactive 

User Interface Artist

This Software Engineer role involves developing, maintaining, and optimizing software solutions by applying scientific methods to solve engineering problems. The position requires exercising original thought, judgment, and the ability to supervise other engineers. Candidates should have over a year of relevant experience, a solid understanding of programming concepts, software design, and development principles. The role demands working with minimal supervision, producing accurate results, organizing tasks effectively, collaborating with teams, and making informed decisions.

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Capgemini is a global leader in partnering with companies to transform and manage their business. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

Business Advisor - A

C2C Collections Process Expert - A

O365/M365 administrator

Associate Invoicing Officer

Consultant

Marketing Automation and Campaign Management/ 5 to 7 years / Gurgoan, Kolkata & Mumbai

SAP project manager

SAP S4EA Consultant

C, SQL, Unix - Lead / Architect

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><p class="my-4 text-gray-700 leading-relaxed">Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.</p><p class="my-4 text-gray-700 leading-relaxed">1. Applies scientific methods to analyse and solve software engineering problems.</p><p class="my-4 text-gray-700 leading-relaxed">2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.</p><p class="my-4 text-gray-700 leading-relaxed">3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.</p><p class="my-4 text-gray-700 leading-relaxed">4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.</p><p class="my-4 text-gray-700 leading-relaxed">5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description - Grade Specific</h2><p class="my-4 text-gray-700 leading-relaxed">Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.</p>

Follow Mayank - career advice

Follow Mayank Grover for game development resources

Free | C# | Midnight Pizza Fight

Free | C++ | Lethos

Free | C++ | Pong

Follow Abhishek - tech content

Follow Abhishek Smith for game programming content

This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.