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We seek a proactive Customer Success Specialist / Renewal Specialist to drive customer retention and ensure seamless renewals. In this role, you will manage renewal cycles, engage with customers to understand their needs and identify expansion opportunities. You will collaborate cross-functionally to address challenges, optimize account health, and enhance customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in SaaS or subscription-based businesses.

Senior Software Engineer II - Metrics and Tracing

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Customer Success Specialist/ Renewal Specialist</h2><p class="my-4 text-gray-700 leading-relaxed">We seek a proactive <strong>Customer Success Specialist / Renewal Specialist</strong> to drive customer retention and ensure seamless renewals. In this role, you will manage renewal cycles, engage with customers to understand their needs and identify expansion opportunities. You will collaborate cross-functionally to address challenges, optimize account health, and enhance customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in SaaS or subscription-based businesses.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Renewal Management:</li><li class="leading-relaxed">Monitor customer contract renewal dates and proactively reach out to clients nearing expiration.</li><li class="leading-relaxed">Conduct renewal discussions, understanding customer needs and addressing any concerns.</li><li class="leading-relaxed">Prepare renewal quotes and negotiate terms to achieve mutually beneficial agreements.</li><li class="leading-relaxed">Identify at-risk renewals and develop targeted strategies to retain customers.</li><li class="leading-relaxed">Comfortable in working in night shifts & independently.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customer Relationship Building:</li><li class="leading-relaxed">Establish strong relationships with key customer stakeholders.</li><li class="leading-relaxed">Regularly check-in with customers to assess their satisfaction and usage of the product/service.</li><li class="leading-relaxed">Proactively identify potential issues and address them promptly.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Qualifications and Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">BE/BTech or BCS (Degree or equivalent experience)</li><li class="leading-relaxed">Years of <strong>Experience- 5-8 years required in the Saas Industry with 3-5 years</strong> in CSS or renewals Role.</li><li class="leading-relaxed">Proven track record in a customer success or account management role, ideally with experience in renewals.</li><li class="leading-relaxed">Willing to work in <strong>US Shift from 6 PM IST to 3 AM IST</strong></li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Desirable Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent Communication Skills</li><li class="leading-relaxed">Strong commitment to delivering exceptional customer service and exceeding expectations.</li><li class="leading-relaxed">Proficiency in analyzing customer data to identify trends and opportunities.</li><li class="leading-relaxed">Familiarity with CRM systems (e.g., Salesforce, Clari, Zuora, Gainsight) to manage customer interactions and track renewal progress.</li></ul>

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Cat Daddy Games is a passionate and close-knit family of creators based in Kirkland, Washington, pushing gaming boundaries with Take-Two Interactive's support. Focusing on live service projects like WWE SuperCard and NBA 2K Mobile, they deliver engaging player experiences. Cat Daddy seeks a Senior Gameplay Engineer for a full-time, in-office role to design, develop, write, implement, and debug code for current and new mobile titles. Candidates passionate about gaming with a strong foundation in gameplay programming are encouraged to apply.

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<p class="my-4 text-gray-700 leading-relaxed">Cat Daddy Games is more than just a mobile video game company; we are a passionate and close-knit family of creators. Based in Kirkland, Washington, we combine our innovative spirit with the support and expertise of Take-Two Interactive to push the boundaries of what's possible in the gaming industry. With our focus on live service projects like WWE SuperCard and NBA 2K Mobile, we constantly strive to deliver engaging and unforgettable moments for our players.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We Need:</h2><p class="my-4 text-gray-700 leading-relaxed">Cat Daddy is seeking a Senior Gameplay Engineer to join our studio in Kirkland, WA for a full-time, in-office role. As a member of the gameplay development team you will design, develop, write, implement, and debug code for our current and new mobile titles. If you are passionate about gaming and have a strong foundation in gameplay programming, we want to hear from you.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You Will Do:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work with a team of game developers to design, prototype, and implement new gameplay features.</li><li class="leading-relaxed">Debug and fix gameplay issues, addressing technical challenges in a timely manner.</li><li class="leading-relaxed">Collaborate with the team to plan and estimate development tasks, ensuring delivery of milestones and project goals.</li><li class="leading-relaxed">Mentor and provide guidance to junior gameplay programmers.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who We Think Will Be A Great Fit:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in computer science (or equivalent experience).</li><li class="leading-relaxed">5+ years of programming experience, including video game development. Experience in mobile game development is a plus.</li><li class="leading-relaxed">Solid understanding of gameplay systems and mechanics.</li><li class="leading-relaxed">Strong proficiency in C++ is required.</li><li class="leading-relaxed">Experience implementing gameplay systems, user interface, and/or AI behaviors.</li><li class="leading-relaxed">Unreal Engine experience preferred</li><li class="leading-relaxed">Prior experience iOS or Android programming is a big plus!</li></ul><p class="my-4 text-gray-700 leading-relaxed">At Cat Daddy, we believe diversity of experience is fundamental to crafting accessible and fun gaming experiences for *all* of our players. We encourage everyone to consider being a part of our team.</p><p class="my-4 text-gray-700 leading-relaxed">We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p><p class="my-4 text-gray-700 leading-relaxed">By clicking on the link below, you consent to the processing of your personal information by 2K Games, Inc. and its affiliate Take-Two Interactive Software, Inc. in accordance with the Privacy Notice for Job Applicants (the “Privacy Notice”), available at https://www.2k.com/applicantprivacypolicy/. The Notice provides information about how we use your data and how you can exercise your right of access, rectification or deletion. If you need more information, please contact the Privacy Contact identified in the Notice.</p><p class="my-4 text-gray-700 leading-relaxed">I have read the Notice consent to the collection, processing, transfer and use of my personal information by 2K Games and Take-Two.</p><p class="my-4 text-gray-700 leading-relaxed">#LI-Onsite</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.