Sumo logic

Senior Technical Account Engineer (Japan)

Senior Solutions Engineer

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Sumo Logic is seeking a Senior Technical Account Engineer for Japan to empower customers in leveraging their SaaS analytics platform for reliable and secure cloud-native applications. This role involves advising customers on best practices, maximizing Sumo Logic's value, and delving into technical nuances. The engineer will assist in navigating the platform's potential, leading strategic growth through robust relationships, advanced training, and complex problem-solving, particularly in information security, DevSecOps, and observability.

Senior Software Engineer I - CSIEM Investigations

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the job</h2><p class="my-4 text-gray-700 leading-relaxed">Sumo Logic, Inc. empowers the people who power modern, digital business. Through its SaaS analytics platform, Sumo Logic enables customers to deliver reliable and secure cloud-native applications. Our platform observes, monitors, and secures modern digital business solutions. As a true cloud-native SaaS solution, you will be working on the cutting edge of cloud technology to deliver a world-class technical experience to our customers, thus enabling them to meet their business outcomes.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You Will Do</h2><p class="my-4 text-gray-700 leading-relaxed">This is a technical role. As a trusted customer advisor, the Sr. Technical Account Engineers (TAE) not only help our customers understand best practices to maximize Sumo Logic's value, drive customer ROI and also delve deep into the technical nuances of our platform. You'll be hands-on, assisting customers in navigating the potential of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the account team. Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring.</p><p class="my-4 text-gray-700 leading-relaxed">This role offers the excitement of joining Sumo's team, which is renowned for tackling our customers' most intricate security and operational challenges. As a Sr. TAE, you'll have visibility up to the CEO level and engage with our executive team on strategic initiatives.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Travel Requirements</h3><p class="my-4 text-gray-700 leading-relaxed">Flexible, but generally once or twice a quarter (10-25%)</p><p class="my-4 text-gray-700 leading-relaxed">Customer Visits, Corporate Visits for Training, mandatory meetings, etc.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You Will Bring With You</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Advanced Technical Expertise: Hands-on keyboard experience and consultative skills.</li><li class="leading-relaxed">Strategic Adoption Drive: Facilitate training on advanced features and practices, aligning with the customer's specific usage of Sumo Logic.</li><li class="leading-relaxed">Customized Success Planning: Work closely with customers to understand their unique requirements and challenges, ensuring alignment with their expected business outcomes through a hands-on, consultative approach to build their adoption plan, then help them to achieve it and track progress. You’ll keep an eye out for additional opportunities and work to expand the plan as they progress to maximize the value they get from SUMO Logic.</li><li class="leading-relaxed">Risk Mitigation and Planning: Ability to identify financial and adoption risks within an account and pull the team together to create a thorough plan to turn risky situations into an advocacy scenario</li><li class="leading-relaxed">Growth Strategy Development: Collaborate with the account team to formulate and implement strategies that balance customer needs with business growth.</li><li class="leading-relaxed">Proactive Monitoring and Support: Vigilantly monitor customer KPIs, proactively address deployment issues, and drive product roadmap suggestions from customer feedback.</li><li class="leading-relaxed">Executive Engagement: Conduct Quarterly Business Reviews and monthly health check calls, maintaining a proactive, strategic presence in the account team.</li><li class="leading-relaxed">Monitor and report on the overall well-being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk</li><li class="leading-relaxed">Data Analysis: Ability to look at data and infer usage patterns</li><li class="leading-relaxed"><strong>Must be a Japanese & English speaker.</strong></li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We Look For</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">+10 Years of Technical Experience</li><li class="leading-relaxed">Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.</li><li class="leading-relaxed">Customer-Centric Approach: Passionate about customer satisfaction and problem-solving.</li><li class="leading-relaxed">Relationship Management: Demonstrated ability in managing relationships across various levels, from technical practitioners to executives.</li><li class="leading-relaxed">Communication Excellence: Professional and clear communication skills, adept in both executive meetings and technical workshops.</li><li class="leading-relaxed">Ambiguity Navigation: Ability to work with uncertainty and proactively seek necessary support.</li><li class="leading-relaxed">Account Management Prowess: Demonstrable skills in managing multiple Accounts with a keen eye for detail.</li><li class="leading-relaxed">Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle</li><li class="leading-relaxed">Curiosity to learn about the customer base and curiosity to continue learning</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Desired Technical Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).</li><li class="leading-relaxed">Cloud Services Knowledge: Hands-on experience with AWS, GCP, Azure, or other cloud services, SecDevops experience.</li><li class="leading-relaxed">Query Language Proficiency: SQL or similar query language skills.</li><li class="leading-relaxed">Security and Operations Background: Experience in monitoring and alerting in security, operations, or SecDevOps settings.</li><li class="leading-relaxed">Advanced Technologies: Kubernetes expertise (including HELM) and data analytics knowledge are highly advantageous.</li><li class="leading-relaxed">OSS skills in Otel, Prometheus, and Falco are a plus</li><li class="leading-relaxed">Experience writing REST API scripts</li><li class="leading-relaxed">Sumo Logic experience is a big plus but not required</li></ul>

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Inviting Bright MindsWe partner with our clients to create sustainable societies where people and nature flourish. With our unique combination of technical excellence and socio-economic insights we deliver enduring structures, resource-efficient solutions and socially cohesive communities for today and tomorrow.At Ramboll you feel invited and guided to unfold your ingenuity and develop your excellence. You contribute to a sustainable future in an open, collaborative and empowering culture, where we bring engineering, design and consultancy into play. Together, we lead and leave an impact as Sustainable Society Consultants.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><p class="my-4 text-gray-700 leading-relaxed">Do you want to help shape the future of industrial environment and sustainability in Denmark? We are looking for an engaged and professionally strong team leader for our Industrial Environment and Sustainability Department – based in Aarhus. You will have the opportunity to lead a team of skilled employees and at the same time actively contribute to projects that make a difference.</p><p class="my-4 text-gray-700 leading-relaxed">You will be responsible for 10–15 colleagues, with their primary base in Aarhus, Aalborg, Viborg, and Vejle. 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Senior Technical Account Engineer (Japan)

Senior Technical Account Engineer (Japan)

Senior Solutions Engineer

Mid-Market Account Executive

Senior Product Designer I

Senior Technical Program Manager

Senior Director, Customer Success APAC

Senior Director, Customer Success APAC

Senior Software Engineer II - Data Query

Job Details