Super.com

IT Helpdesk Intern (Hybrid)

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Lifecycle Management Specialist

This IT Helpdesk Intern position at Super.com involves providing L1 support for hardware and software needs, resolving issues via ticketing system, Slack, or in person, and guiding team members through troubleshooting. The role requires tracking issues, providing accurate information on IT products, and assisting in identity and access management. It offers significant growth potential within the company's IT processes, maintaining a secure and controlled environment while supporting user and hardware needs.

People & Culture Intern

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role This position will work closely with staff to enable success from a technology standpoint while maintaining a secure and controlled environment. This role will be based out of our office (in person 3-5 days a week) to support user and hardware needs. As one of our IT hires, there is tremendous potential to grow and influence the company’s IT processes. ### Challenges You'll Solve * Provide L1 support for hardware and software needs through a ticketing system * Resolve issues for team members via slack or in person * Track issues and resolutions * Guide team members through the troubleshooting process * Direct unresolved issues to the next level of support personnel * Provide accurate information on IT products or services * Record events and problems in service management software * Pass on any feedback or suggestions by team members to the appropriate internal team * Identify and suggest possible improvements on procedures * Assist in management of identity and access management in accordance with established policies and procedures * Identify the optimum solution based on the issue and details provided by team members ### About You * Solution focused with excellent communication skills * Basic technical aptitude and fundamental comprehension of information technology, including but not limited to: Windows OS, Mac OS, Google Workspace & Office 365 * Knowledge of how to diagnose and resolve basic technical issues * Customer-oriented and cool-tempered * Propensity to work under pressure with a large workload * Has IT, Computer Science or relevant field experience Compensation for this internship will be determined based on the number of prior work terms or internships you have successfully completed, in alignment with our intern pay structure. We Believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner. We Believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner. ### What We Offer Home Office Setup Allowance: $300 one-time Friday UberEats Allowance: $25/week Learning & Development Allowance: $300/ per term Fitness/Wellness Allowance: $120/per term Candidates can be based anywhere in Canada, provided they maintain a minimum 6-hour overlap with the Eastern Time Zone and are available to work a 40-hour work week. We’re a remote-first company, but you’re always welcome to join us at our head office on 260 Queen Street West. We also host virtual and in-person socials where interns can connect, play games, and meet others - including company wide game nights and events. While optional, these are great ways to build connections and make the most of your experience. We Believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.</h3>

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As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications are aligned with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development processes.

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and . Accenture helps organizations deliver on their promises to stakeholders and provide exceptional value. They help to improve the way that the world works and lives.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>Project Role : Custom Software EngineerProject Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.Must have skills : Spring BootGood to have skills : NAMinimum 3 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications are aligned with business objectives. 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Additional Information: - The candidate should have minimum 3 years of experience in Spring Boot. - A 15 years full time education is required.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualification</h2>15 years full time education<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>Equal Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Please read Accenture’s <a href="https://www.accenture.com/in-en/careers/life-at-accenture/privacy-policy" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Recruiting and Hiring Statement</a> for more information on how we process your data during the Recruiting and Hiring process.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Accenture</h2>We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at <a href="https://www.accenture.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.accenture.com</a>.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Important Notice</h2>We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at <a href="mailto:india.fc.check@accenture.com "Send an email to india.fc.check@accenture.com. This opens a new tab."" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">india.fc.check@accenture.com</a> immediately.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Learn more about the hiring process at Accenture</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><a href="https://www.accenture.com/in-en/careers/local/benefits" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Benefits information</a></li><li class="leading-relaxed"><a href="https://www.accenture.com/in-en/careers/explore-careers/area-of-interest/journey-to-accenture" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Hiring process (Q&A)</a></li><li class="leading-relaxed"><a href="https://www.accenture.com/in-en/careers/explore-careers/area-of-interest/pro-tips" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Interview tips</a></li><li class="leading-relaxed"><a href="https://www.accenture.com/in-en/careers/explore-careers/area-of-interest/ai-usage-job-search" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Using AI</a></li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.