At SurveyMonkey, we believe that every voice matters, and we’re on a mission to empower individuals and organizations to share their ideas, feedback, and insights. Our tools help millions worldwide make smarter decisions and create meaningful change. Join our innovative and diverse team, where creativity meets purpose, and every day offers a new opportunity to make an impact.

Survay Monkey

Customer Success Manager I (Contract)

Senior Technical Support Engineer

Senior Fullstack Software Engineer I

Manager, Automation Systems

Customer Success Manager II

Senior Software Engineer II

Senior Software Engineer I

We are seeking a Customer Success Manager passionate about driving impactful customer engagements. This role involves supporting clients in achieving high-impact objectives through personalized 1:1 interactions and scalable success programs. You will represent the "Voice of the Customer" within SurveyMonkey Apply, become a customer lifecycle expert, and guide customers toward optimal solutions. Responsibilities include managing a portfolio of SurveyMonkey Enterprise customers, driving product adoption, monitoring customer health, identifying growth opportunities, collaborating with sales, and handling escalations.

Software Engineer II

NewCustomer Success Manager I (Contract)=====================================Ottawa, CanadaApplySurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a href="https://www.surveymonkey.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">surveymonkey.com</a>.What we’re looking forWe’re seeking a Customer Success Manager who is passionate about driving impactful customer engagements. In this role, you’ll support clients in achieving high-impact objectives through personalized 1:1 interactions and scalable success programs designed to foster growth across target customer segments. Success in this role means being motivated by building meaningful relationships, driving customer retention, and ensuring the happiness and overall success of SurveyMonkey’s valued clients.What you’ll be working on<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Represent the "Voice of the Customer" within SurveyMonkey Apply</li><li class="leading-relaxed">Become a SurveyMonkey Apply customer lifecycle expert, understand the cause of the customer's issue, and guide the customer toward the best solution</li><li class="leading-relaxed">Document findings from customer interactions and communicate them to multiple teams (ie. product, engineering, legal, renewals, invoicing, etc.) to advocate internally for customer needs</li><li class="leading-relaxed">Manage a Portfolio of Customers: Oversee a portfolio of SurveyMonkey Enterprise customers managed by the CSM team in the Americas, focusing on accounts above $8k ARR.</li><li class="leading-relaxed">Drive Product Adoption: Execute strategies to drive product adoption and satisfaction within your customer segment.</li><li class="leading-relaxed">Engage and Monitor Customer Health: Regularly interact with customers to understand their needs, ensure product adoption, and use tools to track customer health, identifying opportunities to improve retention and growth (GRR and NRR).</li><li class="leading-relaxed">Identify Growth Opportunities: Leverage customer interactions to identify and nurture potential opportunities for account expansion, contributing to a robust Customer Success Qualified Lead (CSQL) pipeline.</li><li class="leading-relaxed">Collaborate with Sales: Work closely with the sales team to ensure seamless communication and collaboration in customer relationship management.</li><li class="leading-relaxed">Handle Escalations: Manage escalated at-risk renewals and upsells, working to meet the financial expectations of the business.</li></ul>We’d love to hear from people with<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of experience in Customer Success, Account Management, or similar customer-facing roles (preferably within the SaaS industry).</li><li class="leading-relaxed">Customer-Centric Mindset: A strong focus on understanding customer needs and delivering value to help them achieve their goals.</li><li class="leading-relaxed">Discipline and Organization: Exceptional organizational skills with the ability to manage large volumes of activities efficiently, ensuring that the quality and quantity of engagement are maintained. Ideally, also have experience with Gainsight, Salesforce (NXT), and/or Gong.</li></ul>This is a contract role until January 2027.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.#LI - HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the<a href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">CHOICE Fund</a>to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with <a href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">25 acts of giving</a>, opening new hubs in <a href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Costa Rica</a>and <a href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">India</a>, crossing the threshold of <a href="https://www.linkedin.com/posts/surveymonkeythis-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utmsource=share&utmmedium=memberdesktop&rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">North America</a>and <a href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Asia</a>.We live our <a href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Create a Job AlertInterested in building your career at SurveyMonkey? Get future opportunities sent straight to your email.<a href="https://my.greenhouse.io/users/signin?jobboard=surveymonkey&source=jobalertpost" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Create alert</a>Apply for this job------------------*indicates a required fieldAutofill with MyGreenhouseFirst Name*Last Name*Email*PhoneCountry*Phone*Location (City)*Locate meResume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">* *</li></ul>The job description details specific in-office work requirements. Are you able to meet these expectations?*Select...SurveyMonkey is registered to hire in the following provinces within Canada. Please choose the province you would be working from.*Select...How did you first hear about SurveyMonkey?*Select...Preferred Name:*Most recent company:*Most recent job title:*LinkedIn ProfileWebsiteBefore submitting your application please review the below:*Select...For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a href="https://drive.google.com/file/d/18JFnta3nMSsm2eZK-pGc1mVUl38hE-OF/view?usp=sharing" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Global Applicant and Candidate Data Privacy Notice</a>. Please review this and acknowledge your acceptance of its content by selecting the option in the box below. Should you have any queries in relation to this, please contact <a href="mailto:hr-privacy@surveymonkey.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">hr-privacy@surveymonkey.com</a>.Do not send your resume/CV/application to this email address.Submit application

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Arηs Group, Part of Accenture, is seeking a Project Manager specializing in Hybrid Cloud environments for a client in Brussels, a key player in Belgian health insurance. This role involves end-to-end management of strategic infrastructure projects across AWS, Azure, private cloud, and server infrastructure. Responsibilities include planning, communication, delivery, and coordinating with technical teams and external partners. The manager will also oversee coordination within the client's Hybrid Cloud program, monitoring stakeholder alignment and project progress.

We are a fully independent group of companies specialised in managing complex IT projects and systems. Arηs analyses complexity and delivers simplicity in order to improve our society through reliable, efficient IT Systems. Our vision is to be the most caring and reliable IT company on the marketplace for both our clients and our people. Our values are: caring, agility, excellence, innovation, continual improvement. Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability. We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experienced people can realize themselves; We believe in state-of-the-art technologies and bleeding-edge methods; We leverage a flexible, independent, and responsive organisation.

Project Manager

Application Engineer/Administrator

Front-end developer with .NET skills

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.Arηs Group was acquired by Accenture in July 2024.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>Arηs Group, Part of Accenture, is looking for a Project Manager specialized in Hybrid Cloud environments for one of its clients in Brussels, a key player in the Belgian health insurance domain.ContextAs a Hybrid Cloud Project Manager, you will be responsible for the end-to-end management of strategic infrastructure projects within a hybrid cloud environment (AWS, Azure, private cloud, server infrastructure). You take ownership of planning, communication and delivery, and work closely with technical teams and external partners to successfully realize the projects. In addition, you will take on a coordinating role within the client's Hybrid Cloud program, monitoring the coordination between various stakeholders and project lines and helping to steer the progress of the program.Role & responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Coordinating hybrid cloud projects (Azure, AWS, private cloud)</li><li class="leading-relaxed">Drawing up and following up on project plans in MS Project and Jira</li><li class="leading-relaxed">Stakeholder communication and reporting (internal and external)</li><li class="leading-relaxed">Guiding technical teams through implementation and migration</li><li class="leading-relaxed">Identifying risks and mitigation actions</li><li class="leading-relaxed">Budget management and resource planning</li><li class="leading-relaxed">Documentation and governance follow-up</li><li class="leading-relaxed">Organizing syncs and alignment meetings</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2>Your profile<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ownership and proactive follow-up of deliverables</li><li class="leading-relaxed">Strong communication skills in Dutch, French & English</li><li class="leading-relaxed">Stakeholder management in diplomacy</li><li class="leading-relaxed">Analytical skills and problem-solving</li><li class="leading-relaxed">Team coordination and coaching</li></ul>Technical skills<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">At least 5 years' IT infrastructure project management experience</li><li class="leading-relaxed">Broad knowledge of infrastructure: servers, networks, cloud platforms</li><li class="leading-relaxed">Experience with public cloud (AWS, Azure) and private cloud</li><li class="leading-relaxed">Knowledge of CI/CD, monitoring, and security standards</li><li class="leading-relaxed">Experience with tools like Jira, MS Project, Confluence</li><li class="leading-relaxed">Experience with hybrid cloud projects and migrations</li><li class="leading-relaxed">Knowledge of Agile/Scrum and classic project methodologies</li><li class="leading-relaxed">Experience with governance and compliance in enterprise environments</li><li class="leading-relaxed">Certifications such as PMP, Prince2, AWS/Azure Fundamentals would be considered an asset</li><li class="leading-relaxed">Experience with initiating, coordinating and following up on organization-wide disaster recovery exercises as part of business continuity planning would be considered an asset</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>WHAT´S IN IT FOR YOU?<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We value your contribution, which is why we offer a competitive and attractive salary package.</li><li class="leading-relaxed">Your wellbeing is our priority – from day one, you are covered by a comprehensive health insurance plan.</li><li class="leading-relaxed">Benefit from a convenient meal allowance provided through a ticket restaurant card.</li><li class="leading-relaxed">Take part in impactful projects that make a difference at both the national and European level.</li><li class="leading-relaxed">Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.</li><li class="leading-relaxed">Join a collaborative culture where we regularly celebrate achievements and milestones together.</li></ul>

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Customer Success Manager I (Contract)

Senior Technical Support Engineer

Senior Fullstack Software Engineer I

Senior Fullstack Software Engineer I

Manager, Automation Systems

Customer Success Manager II

Senior Software Engineer II

Senior Software Engineer I

Senior Software Engineer I

Job Details