At SurveyMonkey, we believe that every voice matters, and we’re on a mission to empower individuals and organizations to share their ideas, feedback, and insights. Our tools help millions worldwide make smarter decisions and create meaningful change. Join our innovative and diverse team, where creativity meets purpose, and every day offers a new opportunity to make an impact.

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As a member of the Infrastructure team at SurveyMonkey, you will have a direct impact in designing, engineering and maintaining our Cloud, Messaging and Observability Platform. This role involves solutioning with best practices, deployment processes, architecture, and supporting the ongoing operation of multi-tenant AWS environments. It's an opportunity to build world-class infrastructure, solve complex problems at scale, learn new technologies, and mentor other engineers.

Senior Technical Program Manager II

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a href="https://www.surveymonkey.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">surveymonkey.com</a>.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What we’re looking for</h3>As a member of the Infrastructure team at SurveyMonkey, you will have a direct impact in designing, engineering and maintaining our Cloud, Messaging and Observability Platform. Solutioning with best practices, deployment processes, architecture, and support the ongoing operation of our multi-tenant AWS environments. This role presents a prime opportunity for building world-class infrastructure, solving complex problems at scale, learning new technologies and offering mentorship to other engineers.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll be working on</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support and operate AWS environments following established best practices.</li><li class="leading-relaxed">Contribute to infrastructure automation using Terraform,CloudFormation,Ansible and CI/CD pipelines.</li><li class="leading-relaxed">Assist with deployments, monitoring, and troubleshooting production systems.</li><li class="leading-relaxed">Develop and enhance automation for infrastructure provisioning and deployments.</li><li class="leading-relaxed">Contribute to CI/CD pipeline improvements using tools like GitHub Actions,Jenkins, or GitLab.</li><li class="leading-relaxed">Work with containerized applications using Docker and Kubernetes.</li><li class="leading-relaxed">Implement and maintain monitoring, logging, and alerting systems.</li><li class="leading-relaxed">Work with tools like CloudWatch, Splunk, Grafana, Prometheus, or ELK.</li><li class="leading-relaxed">Participate in incident response and support efforts to improve system reliability and performance.</li><li class="leading-relaxed">Work closely with senior engineers and gradually take ownership of components.</li><li class="leading-relaxed">Participate in on-call rotations and support incident resolution.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">We’d love to hear from people with:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5-7 years of relevant professional experience with cloud platforms such as AWS, Heroku.</li><li class="leading-relaxed">Experience with Terraform, Cloudformation Docker, Kubernetes, scripting (Bash/Python/Yaml), and helm.</li><li class="leading-relaxed">Experience with Splunk,  Grafana/Prometheus, ELK (Elasticsearch/Logstash/Kibana).</li><li class="leading-relaxed">Experience instrumenting PHP, Python, Java and Node.js applications to send metrics, traces, and logs to third-party Observability tooling.</li><li class="leading-relaxed">Experience with GitOps and tools like ArgoCD/fluxcd.</li><li class="leading-relaxed">Ability to listen and partner to understand requirements, troubleshoot problems, or promote the adoption of platforms.</li><li class="leading-relaxed">Experience with GitHub/GitHub Actions/Jenkins/Gitlab in either a software engineering or DevOps environment.</li><li class="leading-relaxed">Familiarity with databases and caching technologies, including PostgreSQL, MongoDB, Elasticsearch, Memcached, Redis, Kafka and Debezium.</li><li class="leading-relaxed">Preferably experience with secrets management, for example Hashicorp Vault or AWS Secret Manager.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week.#LI-Hybrid<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why SurveyMonkey? We’re glad you asked</h3>At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">CHOICE Fund</a>to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with <a href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">25 acts of giving</a>, opening new hubs in <a href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Costa Rica</a>and <a href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">India</a>, crossing the threshold of <a href="https://www.linkedin.com/posts/surveymonkeythis-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utmsource=share&utmmedium=memberdesktop&rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">North America</a>and <a href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Asia</a>.We live our <a href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our commitment to an inclusive workplace</h3>SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your data</h3>For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

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Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.Who We Are.Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.Let's talk about the cool stuff you will do at Axi!Lead the team to ensure operational excellence, SLA adherence, and process improvements while focusing less on BAU tasks.Your EDGE Assignment/You Will<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as the primary escalation point for complex or high-priority issues.</li><li class="leading-relaxed">Monitor individual and team SLA performance and quality standards.</li><li class="leading-relaxed">Manage workload distribution, shift schedules, and team capacity. Developing staff members competencies to required level.</li><li class="leading-relaxed">Report key operational metrics and performance to management.</li><li class="leading-relaxed">Drive new initiatives and projects to enhance processes and efficiency.</li><li class="leading-relaxed">Collaborate with stakeholders (e.g., Customer Support, Sales) to resolve issues and streamline workflows.</li><li class="leading-relaxed">Create cross-departmental workflows to improve operations.</li><li class="leading-relaxed">Engage in developing and driving the team’s core capabilities as outlined in the departmental plan.</li></ul>Are you the one?<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum 5 years of experience in payments, preferably in forex or fintech industry.</li><li class="leading-relaxed">1–2 years of supervisory or team lead experience.</li><li class="leading-relaxed">Strong understanding of payment systems and cross-border transactions.</li><li class="leading-relaxed">Must be willing to work night shifts as part of the role (11:00 PM – 8:00 AM).</li><li class="leading-relaxed">Strong team leadership and people management skills.</li></ul>Axi's bag of delights<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive and attractive compensation.</li><li class="leading-relaxed">Extensive learning opportunities, such as professional training & certifications and soft skills development.</li><li class="leading-relaxed">Health and life insurance for employees along with 2 dependents.</li><li class="leading-relaxed">Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave.</li><li class="leading-relaxed">Team-building experiences and corporate parties.</li></ul>Axi's interview journey<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Talent Acquisition Interview (45 minutes)</li><li class="leading-relaxed">Hiring Manager Interview (60 minutes)</li><li class="leading-relaxed">Final Interview (45 minutes)</li></ul>We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.Create a Job AlertInterested in building your career at Axi? Get future opportunities sent straight to your email.<a href="https://my.greenhouse.io/users/signin?jobboard=axicorpfinancialservicesptyltd&source=jobalertpost" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Create alert</a>Apply for this job------------------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">indicates a required field</li></ul>Autofill with MyGreenhouseFirst Name*Last Name*Preferred First Name*Email*PhoneCountry*Phone*Resume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">* *</li></ul>What is your last drawn/current salary in MYR per annum? (Please only indicate number in your answer). *What is your expected salary in MYR per annum? (Please only indicate number in your answer).*How many years of experience do you have in payments, settlements, or forex operations?*Select...Do you have team leadership or supervisory experience?*Select...Are you willing to work night shifts as required for this role?*Select...What is your notice period?*Select...Do you require visa sponsorship to work in Philippines?*Select...Submit application

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Job Details