At SurveyMonkey, we believe that every voice matters, and we’re on a mission to empower individuals and organizations to share their ideas, feedback, and insights. Our tools help millions worldwide make smarter decisions and create meaningful change. Join our innovative and diverse team, where creativity meets purpose, and every day offers a new opportunity to make an impact.

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Senior Data Analyst, Customer Success

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The Sr. Data Analyst, Customer Success will support the CS leadership team by providing key metrics and efficient forecasting processes. This role involves reporting, analytics, and operational process design at scale, using data to shape critical business decisions and drive scalable growth. The analyst will bring curiosity, passion for customer success, and attention to detail to every project.

Customer Success Manager I

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.comWhat we’re looking forThe Sr. Data Analyst, Customer Success will support our CS leadership team by ensuring we have access to key metrics and efficient forecasting processes in place to manage our business. This will be accomplished through a combination of reporting, analytics and operational process design with solutions developed at scale. We ground ourselves in data to shape critical business decisions and drive sustainable, scalable growth. You will help us raise the bar by bringing your curiosity, passion for customer success, and sharp attention to detail to every project you work on.What you’ll be working on<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Forecasting & Strategy: Lead forecast reporting for pipeline meetings and provide strategic analysis to CS leadership to inform operational planning.</li><li class="leading-relaxed">Dashboard Management: Design and maintain scalable reporting tools/dashboards to track operational efficiency and key business metrics.</li><li class="leading-relaxed">Data-Driven Insights: Analyze complex data to diagnose issues, telling a compelling story that drives strategic action and executive decision-making.</li><li class="leading-relaxed">Tech Stack Management: Leverage Salesforce, Gainsight, and Gong to generate performance analytics against CS metrics.</li><li class="leading-relaxed">Process Deployment: Collaborate with Finance, Sales Ops, and Systems to deploy and optimize Customer Success business processes.</li></ul>We’d love to hear from people with<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience: 5+ years in Customer Success, Sales, or Marketing Operations within a SaaS environment.</li><li class="leading-relaxed">Metrics Mastery: Strong command of CS metrics including Net/Gross Retention, revenue, bookings, and product usage.</li><li class="leading-relaxed">Technical Skills: Advanced skillset in Excel, BI tools, Salesforce, and Gainsight; experience with AI data tools is a strong plus.</li><li class="leading-relaxed">Curious Problem-Solver: Enjoys navigating complex data and large datasets to uncover solutions.</li><li class="leading-relaxed">Soft Skills: Strong communicator and collaborative partner capable of working effectively across teams and timezones.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.#LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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The New York Times is seeking an experienced and versatile journalist to join the National desk as a Reporter covering Southern California. This role involves helping readers understand the region, discovering and cultivating local news sources, writing quickly and precisely, and utilizing new forms of storytelling. The reporter must be comfortable with both breaking news and in-depth analysis, and be collaborative with colleagues. This is an in-office position based in Los Angeles with some remote flexibility.

At The Times, our mission is to seek the truth and help people understand the world. Having a diverse staff with a broad range of backgrounds and experiences is vital to ensuring we cover the world fully and fairly and offering products that have a wide appeal. Our vision is to become the essential subscription for every curious person seeking to understand and engage with the world. This work is supported by our journalists and a range of dedicated individuals, from data scientists to marketers, designers, engineers and more.

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The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.We are looking for an experienced and versatile journalist to join the National desk as a reporter covering Southern California.You will be focused on helping readers better understand Southern California, which has 23 million residents and outsized political and cultural influence across the world. You're able to discover and cultivate regional news sources and contacts, write quickly and precisely, commit to using new forms of storytelling, and write in a variety of formats while juggling deadline demands.You must be as comfortable covering immediate breaking news as you are writing thoughtfully and deeply about events and issues. And above all, you must be collaborative and eager to work with, and learn from, Times colleagues across various desks in the newsroom.This is an in-office position, based in Los Angeles and includes regular attendance in the office four days each week. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Senior Data Analyst, Customer Success

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