Sword Health

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Sword Health is seeking a Staff Product Manager for the Navigation Care team to revolutionize healthcare navigation using AI. This role involves owning the product strategy, roadmap, and execution for the AI Front Door, an AI-native assistant connecting members to optimal care. The manager will drive the 0→1 journey, partner with cross-functional teams, and define success through key outcomes like enrollment growth, activation, and cost savings, with a focus on building a scalable navigation team.

QA Analyst - AI Solutions (Portugal-based Remote/Hybrid)

Sword Health is on a mission to free two billion people from pain.With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $400 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.Recognized as a <a href="https://www.forbes.com/companies/sword-health/?list=americas-best-startup-employers&sh=3f6063de752e" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Forbes Best Startup Employer in 2025</a>, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $4 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact.Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.This is an opportunity for you to make a significant difference on a massive scale as you work alongside 1000+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.About the navigation care team: Healthcare navigation today is broken. Members are lost in a maze of benefits, call centers, and portals. Employers pay twice, first to navigation vendors, then again for the care itself while members still struggle to find the right path. Legacy vendors are human-heavy, expensive, and slow. At Sword, we’re reimagining this from the ground up. Navigation Care is our AI Front Door: an always-available, AI-native assistant that connects members instantly to the best care option. This isn’t incremental. It’s transformative.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the Navigation Care product strategy, roadmap, and execution.</li><li class="leading-relaxed">Drive the 0→1 journey: from early prototypes to scaled product, always with speed and focus.</li><li class="leading-relaxed">Use AI as the foundation, not an add-on to reinvent how members access care.</li><li class="leading-relaxed">Partner with design, engineering, and clinical leaders to deliver simple, elegant solutions that feel like a personal healthcare assistant.</li><li class="leading-relaxed">Define success through outcomes: enrollment growth, activation, retention, cost savings, client ROI, and member satisfaction.</li><li class="leading-relaxed">Ship fast, experiment constantly, and learn quickly, proving impact every step of the way.</li><li class="leading-relaxed">Lay the groundwork for a Navigation team that can scale, with the potential to grow into a Group PM or Head of Navigation role.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We’re Looking For:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven expertise: 8+ years in product management with a strong track record of building and scaling products, ideally with 0→1 experience in high-growth environments.</li><li class="leading-relaxed">Outcome orientation: Relentless focus on results, with fluency in KPIs like activation, enrollment, cost savings, and retention.</li><li class="leading-relaxed">AI fluency: Practical understanding of how AI products are built and how they replace human-heavy workflows.</li><li class="leading-relaxed">Bias for action: Thrives in ambiguity, makes decisions fast, and validates assumptions early.</li><li class="leading-relaxed">Strategic leadership: Ability to act like a mini-CEO, setting vision, aligning stakeholders, and driving execution end-to-end.</li><li class="leading-relaxed">Product craft: Mastery of discovery, lean development, and simplifying complex problems into intuitive experiences.</li><li class="leading-relaxed">Collaboration & influence: Strong communication skills to rally engineering, design, growth, and clinical teams around shared goals.</li></ul>Portugal - Sword Benefits & Perks:• Health, dental and vision insurance• Meal allowance• Equity shares• Remote work allowance• Flexible working hours• Work from home• Discretionary vacation• Snacks and beverages• English classNote: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>This role is responsible for administering policies and procedures relating to all phases of human resources activity.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Maintain knowledge of legal requirements and government reporting regulations affecting human resources functions; ensure organizational policies, procedures, and reporting are in compliance</li><li class="leading-relaxed">Recruit, interview, test and select employees to fill vacant positions</li><li class="leading-relaxed">Plan and conduct new employee orientation</li><li class="leading-relaxed">Maintain records of personnel transactions: hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting</li><li class="leading-relaxed">Assist in daily benefits administration to include enrollments, terminations, changes, employee inquiries and monthly reports</li><li class="leading-relaxed">Handle leave administration for designated sites</li><li class="leading-relaxed">Addresses employees' concerns, union grievances and perform all necessary investigations with recommendations for disciplinary action of violation of any company policies.</li><li class="leading-relaxed">Advise management on appropriate resolutions for employer relations issues</li><li class="leading-relaxed">Respond to inquiries regarding policies, procedures and programs</li><li class="leading-relaxed">Prepare employee separation notices and related documentation; conduct exit interviews to determine reasons behind separations</li><li class="leading-relaxed">Provide monthly departmental reports</li><li class="leading-relaxed">Some travel may be required for this position</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ability to speak effectively in front of groups of customers or employees</li><li class="leading-relaxed">Knowledge of HRIS Human Resource systems, Excel Spreadsheets and Word Processing software</li><li class="leading-relaxed">Union Experience is a plus</li></ul>Compensation: $65,000 - $75,000 per yearBenefits Include: Medical/Dental/Vision and 401kShift: Business hoursSBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.#LI-DC1

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