At Syniverse, we enable seamless connections between the proliferating devices and networks that make the world work. Billions of people and companies depend on us every moment of the day. What does that mean for you? Your career? Your future? Let your imagination roam. We’re for people ready to do the new thing, the next thing, the next big thing that will change how the world connects. We’re for people who want to make a difference while making their mark.

Syniverse

Operations Engineer

Sr Data Engineer

Lead Software Engineer

Customer Service Specialist II

Network Operations Center Analyst

Sr Product Manager

Principal Systems Engineer

SE Database Administration

The Operations Engineer provides technical solutions to complex problems, addressing customer issues, application issues, and problems requiring analysis and research. This role involves installing, configuring, operating, and evolving infrastructure like networks, servers, and cloud services. Responsibilities include providing escalated technical support, coordinating support cases, identifying and resolving issues, and monitoring server hardware and software. The role also requires analyzing metrics, executing action plans, and continuously monitoring production servers and applications. This role involves a lot of technical support and monitoring of the systems.

Customer Service Specialist I

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.&nbsp; Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.Who We're Looking ForThe Operations Engineer provides technical solutions to exceptionally difficult problems. This role will address day-to-day customer issues, application issues, problems and concerns that are detailed and complex in nature, requiring analysis and research. This position will install, configure, operate and evolve common infrastructure such as the network, servers, and external services (e.g. the cloud).-Some of What You'll Do<div><div>Scope of the Role:&nbsp;</div><div><ul><li>Direct Reports: This is an individual contributor role with no direct reports&nbsp;</li></ul></div><div>&nbsp;</div><div>Key Responsibilities:&nbsp;</div><div><ul><li>Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.&nbsp;&nbsp;</li><li>Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution.&nbsp;</li><li>Identify, analyze and resolve the assigned tickets using root cause analysis to determine the appropriate solution(s).&nbsp;</li><li>Install, monitor, maintain, support, and optimize all production server hardware and software.&nbsp;&nbsp;</li><li>Participate in the ticket review process and provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution.&nbsp;</li></ul></div></div><div><div><ul><li>Analyze metrics and identify the possible reasons for any achievements or deviations.&nbsp;</li><li>Action plan and execute for the feedback received from customers.&nbsp;</li><li>Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.&nbsp;</li><li>Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs.&nbsp;</li><li>Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.&nbsp;</li><li>Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.&nbsp;</li><li>Error research based on the warnings, errors available in the production logs.&nbsp;</li><li>Prioritize the production issues by analyzing the logs, database entries and processes.&nbsp;</li><li>Perform User Acceptance Test in the production environment and perform relevant error research.&nbsp;</li></ul></div><div>&nbsp;</div><div>&nbsp;</div><div>Experience, Education and Certification:&nbsp;</div><div><ul><li>Bachelor degree in computer science, electronics or telecommunication or equivalent work experience.&nbsp;</li><li>2+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.&nbsp;</li><li>Certification on operating systems and databases (Preferred)&nbsp;</li><li>Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer&nbsp;</li></ul></div><div>&nbsp;</div><div>&nbsp;</div><div>Additional Requirements:&nbsp;</div></div><div><div><ul><li>Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients&nbsp;</li><li>Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.</li></ul>#LI-Hybrid#LI-JK1</div></div>-Why You Should Join UsJoin us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.Know someone at Syniverse?Be sure to have them submit you as a referral prior to applying for this position.

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Data Engineer with Neo4j

Hölle Games is a young and independent company in the iGaming industry. They are looking for a Senior Game Developer to join the co-founders. The role involves developing HTML5 video slots using their framework and innovating their front-end framework. The team works remotely with 3-4 one-week "workations" annually. The company operates within the CET timezone (+/- 3 hours), covering areas from Portugal to India and Iceland to South Africa. This position offers a significant challenge within a rapidly growing company, focusing on front-end framework innovation, Typescript usage, and utilization of pixi.js, node.js, WebAudio, and GLSL shaders.

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Welcome to Hölle Games! We're a young and independent force rapidly climbing the ranks in the iGaming industry. As the architects of our proprietary RGS platform, hinterzimmer.io, we revel in our full autonomy. Our grand vision? To become the "local leader of slots" in global markets, with Germany as our launchpad. We're not just remote-first; we're remote-only—with a twist. Gear up for 3-4 one-week "workations" each year where our entire team unites for collaboration and some fun. We’re hiring across the CET timezone +/- 3 hours, reaching from Portugal to India and Iceland to South Africa. Looking for an exceptional challenge? We’re inviting a Senior Game Developer to join the co-founders of the company. Full-Stack Magic: Own the development of HTML5 video slots, leveraging our top-tier framework for complete game creation. Extend Our Tech: Partner with the team to innovate our front-end framework, incorporating state-of-the-art features and optimising for ultimate performance. Speak Typescript: Our Typescript-centric approach ensures a consistent codebase across both front-end and back-end. Essential Tools: Proficiency in pixi.js and node.js is a must. Bonus points for experience with WebAudio and GLSL shaders. Interested? Email your CV and cover letter (optional) to info <at> hoelle (dot) games

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