At Syniverse, we enable seamless connections between the proliferating devices and networks that make the world work. Billions of people and companies depend on us every moment of the day. What does that mean for you? Your career? Your future? Let your imagination roam.We’re for people ready to do the new thing, the next thing, the next big thing that will change how the world connects. We’re for people who want to make a difference while making their mark. Who seek out problems to solve. Who don’t wait for an invitation.

Syniverse

Customer Service Specialist I

Operations Analyst I

Operations Analyst II

Operations Manager

Principal Software Engineer

Lead Software Engineer

Network Operations Center Analyst

Sr Software Engineer

Principal Software Developer

The Customer Service Specialist I provides first-level technical support for Syniverse products and services, assisting customers and internal teams with troubleshooting and problem resolution. This role requires familiarity with Syniverse offerings and the ability to quickly address customer needs. Key responsibilities include analyzing and resolving customer issues, tracking problems, collaborating with internal support, ensuring timely follow-up, maintaining communication with departments, staying updated on products, meeting objectives, and completing administrative tasks.

Lead System Analyst

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who We're Looking For</h2>The Customer Service Specialist I is responsible for providing the first level of technical support for products and services. This position will work with customers and internal support teams to assist with trouble shooting and problem resolution.Key elements of this role include familiarity with Syniverse’s products and services, and the ability to quickly identify and address customer needs<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Some of What You'll Do</h2>Scope of the Role:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Direct Reports: This is an individual contributor role with no direct reports</li></ul>Key Responsibilities*Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Track customer reported problems following ticketing procedures.</li><li class="leading-relaxed">Effectively work with internal resources and 2nd level support groups as needed for ticket resolution.</li><li class="leading-relaxed">Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates.</li><li class="leading-relaxed">Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction.</li><li class="leading-relaxed">Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades.</li><li class="leading-relaxed">Ensure individual/departmental objectives are met.</li><li class="leading-relaxed">Complete various administrative activities (e.g. time reporting, email, vmx…).</li></ul>Experience, Education and Certification:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High school diploma or GED, a Bachelor’s degree in communication or business is preferred .</li><li class="leading-relaxed">No prior experience required.</li><li class="leading-relaxed">PC experience in a Windows operating environment with strong typing ability preferred.</li><li class="leading-relaxed">Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred.</li><li class="leading-relaxed">Customer service experience preferred.</li><li class="leading-relaxed">Bi-lingual preferred (English and Spanish, Portuguese, Mandarin, etc).</li></ul>Additional Requirements:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent interpersonal, verbal, and written communications.</li><li class="leading-relaxed">Ability to work with minimal supervision and, in some cases, such as off peak hours, weekends and holidays.</li><li class="leading-relaxed">Ability to proactively anticipate customer needs and make recommendations to meet those needs.</li><li class="leading-relaxed">Ability to work in a multiple shift environment covering 24 x 7 x 365</li></ul>

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Unreal AI Developer

Senior Gameplay Programmer

Senior World Game Designer / Level Designer

Generative Concept Artist

Senior AI Gameplay Programmer

Unreal Developer (f/m/d)

Fullstack AI Platform Engineer

##### Why us?welevel is an innovative game studio based in Munich, backed by top-tier investors. We are developing Solid River, the first AAA survival game with deep city-building mechanics in the late game, set in a medieval, procedurally generated world with AI-driven NPCs.Here’s what makes us stand out:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Inspiring Work Environment: A central Munich location with a diverse, motivated, and international team that fosters creativity and collaboration.</li><li class="leading-relaxed">Competitive Compensation: We believe in rewarding talent with attractive and fair packages.</li><li class="leading-relaxed">Innovative Technology: Work with the latest tools and technologies to push boundaries and make the impossible possible.</li></ul>##### Your RoleAs an Game Designer (LLM), you will shape the behavior and interactions of NPCs, ensuring they feel intelligent, reactive, and immersive. You will work closely with game designers and AI-developers to design dialogue prompts, personality-driven interactions, and AI-driven gameplay mechanics.##### Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design and refine routines and decision-making systems.</li><li class="leading-relaxed">Develop AI-driven dialogue prompts, character personalities and response logic.</li><li class="leading-relaxed">Create villager automation systems, allowing NPCs to assist the player meaningfully.</li><li class="leading-relaxed">Ensure NPC interactions feel organic, contextual, and driven by in-game events.</li><li class="leading-relaxed">Work with gameplay and systems teams to integrate AI with quests, economy, and survival mechanics.</li><li class="leading-relaxed">Analyze player behavior and feedback to improve AI responsiveness.</li></ul>##### Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of experience in AI/gameplay design.</li><li class="leading-relaxed">Experience working with Unreal Engine.</li><li class="leading-relaxed">Any kind of LLM, AI modelling or finetuning models</li><li class="leading-relaxed">Knowledge of procedural storytelling and generative AI models is a plus.</li><li class="leading-relaxed">Ability to work onsite in Munich, Germany (EU work authorization required).</li></ul>##### What we offer<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work on a groundbreaking AAA survival city-building game.</li><li class="leading-relaxed">Be part of a passionate and highly experienced team.</li><li class="leading-relaxed">Competitive salary and benefits package.</li><li class="leading-relaxed">Opportunity to innovate in AI-driven game development.</li><li class="leading-relaxed">A chance to grow with a rapidly expanding game studio backed by top industry veterans.</li></ul>Are you ready to embark on an epic journey with welevel and make SolidRiver an unforgettable gaming experience? Don't hesitate!Apply now and let your creativity flow like a mighty river!##### About uswelevel is a fast-growing AI-powered game studio in the heart of Munich. We're creating a blockbuster title with an ambitious team, blending industry veterans with next-gen tech. As the home for bold, creative minds, welevel is where innovation meets imagination. Backed by top investors, we're on a mission to reshape the future of gaming.##### Your application!We appreciate your interest in welevel GmbH. Please fill in the following short form.*<a href="https://welevel.jobs.personio.com/privacy-policy?language=en" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Data privacy statement</a>Uploading document. Please wait.Send application Please add all mandatory information with a * to send your application.Cancel

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