At Syniverse, we enable seamless connections between the proliferating devices and networks that make the world work. Billions of people and companies depend on us every moment of the day. What does that mean for you? Your career? Your future? Let your imagination roam.We’re for people ready to do the new thing, the next thing, the next big thing that will change how the world connects. We’re for people who want to make a difference while making their mark. Who seek out problems to solve. Who don’t wait for an invitation.

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Sr Operations Engineer

Graduate Apprentice Trainee

The Customer Service Specialist I

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The Sr Operations Engineer will provide escalated technical support for complex technical issues, analyze requirements, and create programs. Key responsibilities include participating in database design reviews, installing, monitoring, maintaining, and optimizing production server hardware and software. The role also involves capacity planning, continuous monitoring of production and application health, error research, prioritizing issues, and performing User Acceptance Tests in the production environment.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who We're Looking For</h2>-<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Some of What You'll Do</h2>Scope of the Role:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Direct Reports: This is an individual contributor role with no direct reports</li></ul>Key Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.</li><li class="leading-relaxed">Analyze requirements and prioritize requests. Communicate with users and requestors to clarify requirements. Create programs and/or processes to satisfy requests.</li><li class="leading-relaxed">Participate in design and review of changes to database design to ensure changes meet required functional and performance requirements</li><li class="leading-relaxed">Install, monitor, maintain, support, and optimize all production server hardware and software.</li><li class="leading-relaxed">Create, track and report metrics for capacity planning. Analyze current capacity and provide recommendations. Participate with database capacity planning, benchmarks.</li><li class="leading-relaxed">Participate in the ticket review process and provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution.</li><li class="leading-relaxed">Analyze metrics and identify the possible reasons for any achievements or deviations.</li><li class="leading-relaxed">Action plan and execute for the feedback received from customers.</li><li class="leading-relaxed">Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.</li><li class="leading-relaxed">Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs.</li><li class="leading-relaxed">Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.</li><li class="leading-relaxed">Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.</li><li class="leading-relaxed">Error research based on the warnings, errors available in the production logs.</li><li class="leading-relaxed">Prioritize the production issues by analyzing the logs, database entries and processes.</li><li class="leading-relaxed">Perform User Acceptance Test in the production environment and perform relevant error research.</li></ul>Experience, Education and Certification:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor degree in computer science, electronics or telecommunication or equivalent work experience.</li><li class="leading-relaxed">5+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.</li><li class="leading-relaxed">Certification on operating systems and databases (Preferred)</li></ul>Additional Requirements:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients</li><li class="leading-relaxed">Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.</li></ul>-<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why You Should Join Us</h2>Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.Know someone at Syniverse?Be sure to have them submit you as a referral prior to applying for this position.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Description</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Work Location Options:</h4>HybridAt American Express, our culture is built on a 175-year history of innovation, shared <a href="https://www.americanexpress.com/en-us/company/who-we-are/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">values</a> and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The US GAAP and SEC Reporting team is based in India and responsible for supporting the preparation of the quarterly and annual financial statements that are filed with the Securities and Exchange Commission (SEC), as well as supporting the production of US GAAP annual financial statements for key subsidiary legal entities and the externally presented quarterly Earnings materials.</li><li class="leading-relaxed">In addition, the team includes the Cash Flow Center of Excellence, that prepares cashflow statements for AXP and US GAAP subsidiary financial statements The team’s main stakeholders are senior leaders of the company including the Corporate Controller, General Counsel’s Office and the Disclosure Committee.</li><li class="leading-relaxed">While the team owns deliverables on a quarterly cadence, no two quarters are the same due to the ever-evolving storyline of the company’s performance and aspirations. This role and team has high exposure to senior leaders, making a culture of discourse, innovation and diverse thinking key to the team’s success.</li><li class="leading-relaxed">This position will require knowledge for preparation of American Express’ 10K/10Q, XBRL tagging for US GAAP financials for Legal entities</li></ul>Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Preparation of US GAAP financials for various Legal entities in collaboration with controllership teams</li><li class="leading-relaxed">Supporting the drafting of AXP 10-Q/K including preparation of certain footnotes</li><li class="leading-relaxed">Review of XBRL tagging for SEC fillings</li><li class="leading-relaxed">Peer benchmarking of disclosures, assessment of new SEC rules and GAAP changes including supporting of accounting and reporting changes related to new mergers and acquisitions.</li><li class="leading-relaxed">Providing support for audit and control procedures</li><li class="leading-relaxed">Collaborating with various Subject matter experts for smooth close and ensuring financial integrity.</li><li class="leading-relaxed">Understand the changes to the internal and external environment, link them to financial impacts.</li></ul>Minimum Qualifications<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">CA/CPA with 0 - 4 years of experience in Finance.</li><li class="leading-relaxed">Strong knowledge of USGAAP, processes, and systems.</li><li class="leading-relaxed">Knowledge of XBRL preferred.</li><li class="leading-relaxed">Strong analytical, organizational, and problem-solving skills.</li><li class="leading-relaxed">Adept at interpreting financial information to derive business insights.</li><li class="leading-relaxed">Ability to synthesize complex data into an easy-to-understand message.</li><li class="leading-relaxed">Highly motivated with strong sense of accountability, initiative, and a ‘can-do’ attitude.</li><li class="leading-relaxed">Strong customer focus with ability to anticipate needs and desire to meet them.</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. 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Sr Operations Engineer

Graduate Apprentice Trainee

The Customer Service Specialist I

Associate Corporate Counsel

Pricing Analyst

Accountant II

The Customer Service Specialist I

Sr Software Engineer

Lead Data Engineer

Job Details