Synthesia

Customer Marketing Manager

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Synthesia, a leading AI video platform, is seeking a Customer Marketing Manager to engage, partner with, and amplify customers in the US market. This role focuses on building trusted relationships with strategic customers and showcasing their success through various marketing initiatives. The manager will own customer engagement and advocacy, working cross-functionally to integrate customer stories into campaigns, launches, and events, ensuring customers feel genuinely partnered with Synthesia.

Senior Research Engineer - Data

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3>As a Customer Marketing Manager at Synthesia, you will be responsible for how we engage, partner with, and amplify our customers across the US market.This role is focused on deep, high-impact customer engagement. You will build trusted relationships with our most strategic customers and design meaningful ways to showcase their success. From executive relationships to public storytelling, you’ll ensure customers feel genuinely partnered with Synthesia — not marketed at.This role reports to the Head of Product and Customer Marketing and will help shape and execute our strategy for putting customer stories at the heart of Synthesia’s marketing initiatives. You will be the single owner of customer engagement and advocacy in the US, accountable for how customers are engaged, represented, and activated across our marketing efforts.You’ll work cross-functionally with Sales, Customer Success, Field Marketing, and Product, and partner closely with our Customer Marketing Manager in EMEA to ensure consistency across regions and to share best practices, insights, and learnings.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own customer marketing engagements across the US, serving as the primary point of contact for customer advocacy, storytelling, and engagement</li><li class="leading-relaxed">Build and maintain trusted relationships with senior customer stakeholders, champions, and executives across our most strategic US accounts</li><li class="leading-relaxed">Design and execute high-touch customer engagement programs, including executive roundtables, advisory boards, customer communities, and invite-only experiences</li><li class="leading-relaxed">Identify and develop compelling customer stories, and bring them to life through content, video, thought leadership, events, speaking opportunities, and field marketing programs</li><li class="leading-relaxed">Partner closely with Sales, Customer Success, Field Marketing, and the Customer Marketing Manager in EMEA to integrate customers into campaigns, launches, events, and account-based initiatives</li><li class="leading-relaxed">Act as a strong internal voice for the customer, bringing insights and feedback into Marketing, Product, and GTM teams</li><li class="leading-relaxed">Track and communicate the impact of US customer marketing efforts, including engagement, advocacy, pipeline influence, retention, and expansion</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You may be a good fit if you have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">6+ years of experience in customer marketing, advocacy, field marketing, or related roles within B2B SaaS</li><li class="leading-relaxed">A strong track record building relationships with strategic or enterprise customers and translating those relationships into impactful engagement and advocacy</li><li class="leading-relaxed">Excellent storytelling instincts, with experience developing customer narratives across written content, video, events, and executive-level moments</li><li class="leading-relaxed">Exceptional relationship-building skills, with confidence engaging senior customer stakeholders and collaborating cross-functionally with Sales, Customer Success, Product, and Marketing</li><li class="leading-relaxed">Experience working in a global or multi-region environment, with the ability to align closely with peers while executing locally</li><li class="leading-relaxed">A hands-on, execution-oriented mindset — you’re comfortable designing bespoke programs, managing details, and scaling what works</li><li class="leading-relaxed">Based in the US, with willingness to travel as needed</li></ul>

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The Client Success Manager (CSM) is the primary service owner for assigned clients, ensuring a consistent, high-quality, and client-first service experience. The role focuses on proactive client engagement, ownership of service performance, and continuous improvement.

BlackRock is a global asset manager and technology provider. Our purpose is to help more and more people experience financial well-being. We help millions of people invest to build savings that serve them throughout their lives. We make investing easier and more affordable. We advance sustainable investing because our conviction is it delivers better outcomes for investors. We contribute to a more resilient economy that benefits more people.Together with our clients, we’re contributing to a more equitable and resilient world – today and for generations to come. That’s why, we’re asking bigger questions – of ourselves, our industry, and the world at large. Questions that challenge convention and give rise to new thinking. Because the bigger questions we ask, the bigger actions we can take. &nbsp; &nbsp; Follow us for global insights shaping the economy, innovative thinking around the path to net zero and more information on culture and careers at BlackRock.https://bit.ly/3n6Fxdy

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About this role</h3>The Client Success Manager (CSM) is the primary service owner for assigned clients, ensuring a consistent, high-quality, and client-first service experience. The role focuses on proactive client engagement, ownership of service performance, and continuous improvement.Key Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Client Experience & Relationship Management: - Act as the primary service representative. - Lead service reviews, VIP touchpoints, and client engagement. - Track all client interactions in ServiceNow.</li><li class="leading-relaxed">Service Ownership & Execution: - Own service metrics and client queues. - Triaging critical inquiries and managing escalations. - Ensure timely resolution and minimize backlog.</li><li class="leading-relaxed">Continuous Improvement & Inquiry Reduction: - Identify opportunities for efficiency and self-service. - Partner with Product and Engineering to improve workflows.</li><li class="leading-relaxed">Cross-Functional Collaboration: - Work closely with CSS, PEs, ACE, ACT, Data, and Product. - Ensure seamless handoff and operational consistency.</li><li class="leading-relaxed">Coaching & Capability Building: - Support CSS development and knowledge sharing. - Foster a high-performing, client-first culture. Success Metrics: - Strong client sentiment scores - Reduced escalations and backlog - Effective queue hygiene and workflow adherence - High-quality communication and ownership</li></ul>Skills & Experience:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong client service orientation and communication skills.</li><li class="leading-relaxed">Ability to prioritize effectively and manage high-pressure situations.</li><li class="leading-relaxed">Familiarity with Aladdin tools, workflows, and ServiceNow preferred.</li><li class="leading-relaxed">Prior experience in client service, operations, or financial services.</li></ul>For New York, NY Only the salary range for this position is USD$0.00 - USD$0.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.Our benefitsTo help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.Our hybrid work modelBlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About BlackRock</h3>At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.For additional information on BlackRock, please visit <a href="http://careers.blackrock.com/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">@blackrock</a> | Twitter: <a href="https://twitter.com/blackrock" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">@blackrock</a> | LinkedIn: <a href="http://www.linkedin.com/company/blackrock" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.linkedin.com/company/blackrock</a>BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the <a href="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088EEOCKnowYourRights.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">EEOC’s Know Your Rights poster and its supplement</a> and the <a href="https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">pay transparency statement</a>.BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email <a href="mailto:Disability.Assistance@blackrock.com" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Disability.Assistance@blackrock.com</a>. All requests are treated in line with our <a href="http://www.blackrock.com/corporate/compliance/privacy-policy#recruitment-privacy-notice" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">privacy policy</a><a href="http://www.blackrock.com/corporate/compliance/privacy-policy#recruitment-privacy-notice" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">.</a>BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Us</h3>BlackRock's purpose is to help more and more people experience financial well-being. As a global investment manager and a leading provider of financial technology, our clients—from grandparents, doctors, and teachers to large institutions—turn to us for the solutions they need when planning for their most important goals. People join our firm from around the world to gain real-world experience while making an impact. Discover how you can have a career at BlackRock that's exciting, rewarding and full of possibilities.Read MoreFollow Us<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">[](https://www.linkedin.com/company/blackrock "LinkedIn")</li><li class="leading-relaxed">[](https://twitter.com/BlackRock "X")</li><li class="leading-relaxed">[](https://www.facebook.com/BlackRock "Facebook")</li><li class="leading-relaxed">[](https://www.youtube.com/user/blackrock "YouTube")</li></ul>© 2026 Workday, Inc. All rights reserved.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.