We're proud of our roots. From our humble beginnings as a print shop in London, to our position today as a global leader in Marketing and Communications services. Our business is built on a strong heritage, great relationships and a talented team. Today we have one purpose, to create value for our clients by working smarter with fewer resources, enhancing efficiencies, improving their customer's experience and strengthening their brand reputation. Our clients and their customers have always been at the heart of everything we do. Our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

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The Sr. Account Director will manage enterprise-level client accounts, driving growth through strategic leadership and account planning. Responsibilities include identifying expansion opportunities, optimizing client operations, ensuring delivery against financial targets, and maintaining client service excellence. The role involves managing budgets, controlling costs, acting as a senior client contact, resolving issues, and supporting new business efforts. This position requires a strong leader with proven experience in account management and business development.

Business Director

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Duties</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage a single enterprise level client account or a portfolio of accounts.</li><li class="leading-relaxed">Drive account growth to meet targets and business goals through strategic and tactical leadership.</li><li class="leading-relaxed">Identify opportunities to develop the account(s) through a strategic growth plan and relationship strategy.</li><li class="leading-relaxed">Identify opportunities to expand the business to other areas of the company.</li><li class="leading-relaxed">Create and execute client account plans.</li><li class="leading-relaxed">Implement strategies to improve and standardize all aspects of client operations.</li><li class="leading-relaxed">Execute modifications to organizational design and teams to optimize operational activity and improve client experience.</li><li class="leading-relaxed">Ensure delivery against operational and financial business targets.</li><li class="leading-relaxed">Manage the budgets to ensure profitability - escalating threats to targets when necessary.</li><li class="leading-relaxed">Monitor and control costs effectively.</li><li class="leading-relaxed">Implement the appropriate delivery model for all services/products, with a focus on lowering cost and delivering high quality.</li><li class="leading-relaxed">Deliver client service excellence, both externally and internally.</li><li class="leading-relaxed">Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services.</li><li class="leading-relaxed">Partner with functional teams to implement appropriate policies, internal controls, and reporting.</li><li class="leading-relaxed">Be the senior point of contact for the client.</li><li class="leading-relaxed">Investigate and resolve issues escalated by the client and communicate significant issues to the Business Director.</li><li class="leading-relaxed">Craft and provide quotes. Build and expand client pricing schedules to align with client support requirements.</li><li class="leading-relaxed">Manage overall performance metrics of accounts/departments against contract/target or business unit metrics.</li><li class="leading-relaxed">Create and present regular business updates to both internal and Client leadership.</li><li class="leading-relaxed">Ensure operational controls and management information reporting requirements are fulfilled.</li><li class="leading-relaxed">Support with new business efforts.</li><li class="leading-relaxed">Participate as a key project team member for new business implementation.</li><li class="leading-relaxed">Partner with growth and operational teams on new business pitch opportunities, as relevant.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A Bachelor’s degree or equivalent experience is required.</li><li class="leading-relaxed">Over 6 years’ experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment.</li><li class="leading-relaxed">Minimum 3 years managing key Account teams globally/locally.</li><li class="leading-relaxed">Minimum 2 years responsibility for profit and loss in a large organization.</li><li class="leading-relaxed">Established accomplishments in successfully growing volume, profitability and client satisfaction.</li><li class="leading-relaxed">Excellent client service skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations.</li><li class="leading-relaxed">Proven experience in the development, implementation and management of complex multi-service solutions for clients.</li><li class="leading-relaxed">At least two years business development experience.</li></ul>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

<p>Let's assess your Data Structures! 📋<br>&nbsp;- This assessment gives us an idea of your problem solving skills using DSA<br>- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete: 7 to 10 minutes</p>

<p>Let's assess your Programming Patterns! 📋</p><p>- This assessment gives us an idea of your code architecture skills<br>- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.<br>- 10 Multiple Choice<strong> </strong>questions<br>- Average time to complete: 7<strong> </strong>to 10 minutes</p>

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<p>Let's assess your Unity Skills 📋<br><br>- This assessment gives us an idea of your Unity fundamentals<br>- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.<br>- 9 questions: 9 Multiple Choice<br>- Minimum score needed to qualify: 80%<br>- Average time to complete: 5 to 10 minutes</p>

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Cisco ThousandEyes is seeking an Implementation Engineer - Federal to deliver outstanding enablement, implementation, and optimization services for their Digital Experience Assurance platform. This role involves guiding large enterprise customers through product deployment, integration, and training, leveraging expertise in ThousandEyes products, monitoring systems, and network architecture. The engineer will manage multiple projects, build customer relationships, and contribute to best practices, operating within a FedRAMP compliant environment requiring U.S. citizenship.

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. ThousandEyes gives organizations visibility into the now borderless network, arming them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who We Are</h2><p class="my-4 text-gray-700 leading-relaxed">Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.</p><p class="my-4 text-gray-700 leading-relaxed">ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About The Role</h2><p class="my-4 text-gray-700 leading-relaxed">When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from resources who know the platform inside and out. This role’s main responsibility is to engage with customers to deliver outstanding enablement, implementation and optimization services for their ThousandEyes deployment.</p><p class="my-4 text-gray-700 leading-relaxed">You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization. You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.</p><p class="my-4 text-gray-700 leading-relaxed">As part of this role, you will also be responsible for maintaining services in a FedRAMP compliant environment, therefore, must be a U.S. Person (i.e. U.S. citizen). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Guide customers on deploying and implementing the ThousandEyes product</li><li class="leading-relaxed">Implement ThousandEyes in customer environments in an efficient and cost-effective manner</li><li class="leading-relaxed">Engage with customers to deliver product implementation and integration services</li><li class="leading-relaxed">Lead many projects concurrently understanding current and future action items</li><li class="leading-relaxed">Delivery of training and industry best practice discussions</li><li class="leading-relaxed">Build value-based relationships with customers, leading to referral and renewal</li><li class="leading-relaxed">Leverage enterprise data analytics to track and report on customer engagement</li><li class="leading-relaxed">Contribute to best practice creation and maintenance</li><li class="leading-relaxed">Track and report on utilization and work performed</li><li class="leading-relaxed">Special projects as assigned</li><li class="leading-relaxed">Identification of potential product/services upsell or cross-sell opportunities</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A standout "customer first" attitude</li><li class="leading-relaxed">Bachelor’s or advanced degree in a technical field, or equivalent working experience</li><li class="leading-relaxed">At least 3-5 years working in a customer-facing role</li><li class="leading-relaxed">Project management and consulting experience mandatory</li><li class="leading-relaxed">Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )</li><li class="leading-relaxed">Experience with Cloud/SaaS software products is a plus</li><li class="leading-relaxed">Experience maintaining or implementing LAN/WAN environments</li><li class="leading-relaxed">Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs</li><li class="leading-relaxed">Experience with at least 1 programming language (Java, Python, JavaScript, etc.)</li><li class="leading-relaxed">Outstanding communication and problem-solving skills</li><li class="leading-relaxed">Deep technical acumen</li><li class="leading-relaxed">Enjoy a fast-paced, multifaceted environment</li><li class="leading-relaxed">Able to prioritize and accomplish tasks in tight timeframes</li></ul><p class="my-4 text-gray-700 leading-relaxed">Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.</p><p class="my-4 text-gray-700 leading-relaxed">We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">US – COMPENSATION RANGE – 128100 - 168200 USD</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Message to applicants applying to work in the U.S. and/or Canada:</h2><p class="my-4 text-gray-700 leading-relaxed">When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.</p><p class="my-4 text-gray-700 leading-relaxed">U.S. employees have <a href="https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">access</a> to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.</p><p class="my-4 text-gray-700 leading-relaxed">Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.</p><p class="my-4 text-gray-700 leading-relaxed">Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:</p><p class="my-4 text-gray-700 leading-relaxed">.75% of incentive target for each 1% of revenue attainment up to 50% of quota;</p><p class="my-4 text-gray-700 leading-relaxed">1.5% of incentive target for each 1% of attainment between 50% and 75%;</p><p class="my-4 text-gray-700 leading-relaxed">1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.</p><p class="my-4 text-gray-700 leading-relaxed">For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.