TALA

Staff Cloud Infrastructure Engineer

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As a Staff Cloud Infrastructure Engineer at Tala, you will design, implement, and maintain innovative infrastructure and applications in AWS. You will utilize your expertise in cloud-native infrastructure and automation to create solutions for seamless deployment, monitoring, and automated remediation. Your responsibilities include automating infrastructure and platform services, designing and managing continuous deployment, monitoring applications and services, configuring and managing observability tools, collaborating with engineering teams, and working with a global team. You will also participate in on-call support and contribute to the development of robust solutions. The role requires a DevOps mindset and adherence to best practices.

VP of Global HR & Rewards

<div>About Tala</div><div> </div><div>Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the&nbsp;Fortune&nbsp;Impact 20 list,&nbsp;CNBC’s Disruptor 50 five years in a row,&nbsp;CNBC’s World's Top Fintech Company,&nbsp;Forbes’&nbsp;Fintech 50 list for eight years running, and Chief's The New Era of Leadership Award. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about our <a href="http://mission.By">m</a>ission.</div><div> </div><div>By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, over nine million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.</div><div> </div><div>Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you!</div><div> </div><div>The Role </div><div> </div><div>We are on the lookout for a Staff Cloud Infrastructure Engineer to help us design, implement, and maintain innovative infrastructure and applications in AWS public cloud environments. With a DevOps mindset and adherence to best practices, you will apply your world-class expertise in cloud-native infrastructure and automation to create powerful solutions for seamless deployment, monitoring, and automated remediation.</div></div><div class="section page-centered"><div><h3>What You'll Do </h3><ul class="posting-requirements plain-list"><ul><li>Automate infrastructure &amp; platform services in Public Clouds AWS using IaC tools such as Terraform&nbsp;</li><li>Design and manage Continuous deployment using Kubernetes, ArgoCD and Jenkins</li><li>Monitor applications and services within the environments &amp; be part of the on-call rotation to resolve issues and implement strategies to prevent future occurrences&nbsp;</li><li>Configure and manage observability tools such as Instana, SumoLogic, Datadog for application performance monitoring, alert integration with Slack and PagerDuty</li><li>Learn about technologies outside of your realm of expertise that help drive innovation and robust solutions</li><li>Work collaboratively with engineering to develop/deploy our systems</li><li>Work with global team and participate in on-call support.</li></ul></ul></div></div><div class="section page-centered"><div><h3>What You'll Need </h3><ul class="posting-requirements plain-list"><ul><li>5-7 years of total experience in DevOps and infrastructure automation</li><li>4+ years of experience in cloud infrastructure automation preferably in AWS.</li><li>Experience and understanding in modern microservices-based cloud architecture</li><li>Prior experience working closely with Product, Engineering, and SecOps on shift-left strategies, CI/CD tools and solutions needed</li><li>Experience with Docker and Kubernetes in production</li><li>Experience with Continuous Deployment tools such as Jenkins or ArgoCD</li><li>Experience with Logging and Monitoring tools such as Sumo, Splunk, Datadog etc</li><li>Excellent verbal and written communication skills and ability to document and explain technical details and concepts clearly and concisely</li><li>Flexibility to pitch in where needed across program and team</li><li>Strong influence and teamwork skills; sound problem resolution, judgment, negotiating, and decision-making skills</li><li>Experience working effectively with global teams in multiple time zones</li><li>B.S. Degree in Computer Science or related field or equivalent combination of professional development training and experience</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div>Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.</div>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Betson Group

Payments and Fraud Shift Leader

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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Reconciliation Analyst

Customer Service Agent - English Speaking

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Basketball Trader

<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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