TaskUs

Quality analyst

Quality Analyst

Communication Coach

Team Lead

Quality Manager

LZ Care - 10/14/24 - 23

Abuse Moderation Backfill Eng/Others (12)

Teammates

Talent Acquisition Specialist-1

Onward Search

Partner Program Event Producer

Creative Infrastructure Specialist

Program Manager

Marketing Manager

Marketing Program Manager

Content Marketer

Bally's Interactive


iOS Developer

Technician - Slots

Marketing Coordinator - Events/Promotions

As the Partner Program Event Producer, you will take the lead in planning, managing, and executing private events for company partners.  You will be responsible for managing logistics for all stages of the event, including pre-event, on-site, and post-event activities, ensuring a smooth execution and exceptional partner experience. You will also create high-impact events that deliver strong ROI for partners, ensuring their engagement and satisfaction. This position requires strong project management skills, a keen eye for detail, and the ability to manage multiple tasks simultaneously. You will be a self-starter with excellent time management and problem-solving abilities, capable of prioritizing and meeting deadlines in a fast-paced environment. You will also be comfortable working across time zones, collaborating with global teams and managing virtual project calls.

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	Partner Program Event Producer – Hybrid (6-Month Contract) Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re currently seeking a Partner Program Event Producer to join the Partner Programs team for an exciting 6-month contract opportunity based in Houston, TX. This hybrid role will require candidates to be local to Houston or willing to travel to Houston for the event in March for a 10-day on-site commitment.
As the Partner Program Event Producer, you will take the lead in planning, managing, and executing private events for company partners. This position is perfect for an experienced event producer with a passion for delivering exceptional experiences and driving successful outcomes in a fast-paced, collaborative environment.
<h3>Responsibilities:</h3>
<ul>
<li>Serve as the primary liaison with event chairs and commercial leads, ensuring the timely development of compelling event agendas.
</li><li>Manage logistics for all stages of the event, including pre-event, on-site, and post-event activities, ensuring a smooth execution and exceptional partner experience.
</li><li>Create high-impact events that deliver strong ROI for partners, ensuring their engagement and satisfaction.
</li><li>Collaborate cross-functionally with programming, operations, and commercial teams to align on event goals and messaging.
</li><li>Communicate regularly with leadership to provide event status updates, proactively identifying potential risks and solutions.
</li><li>Stay informed on partner strategies and organizational changes to tailor event content and participation accordingly.
</li><li>Work closely with the partnership sales team to maximize the commercial impact of private partner programs.
</li><li>Develop a deep understanding of partner personas and key companies to ensure relevant and tailored event experiences.
</li><li>Ensure consistency in messaging, processes, and event delivery across all partner events.
</li></ul>
<h3>&nbsp;Qualifications:</h3>
<ul>
<li>Strong project management skills with a keen eye for detail and the ability to manage multiple tasks simultaneously.
</li><li>A self-starter with excellent time management and problem-solving abilities, capable of prioritizing and meeting deadlines in a fast-paced environment.
</li><li>Comfortable working across time zones, collaborating with global teams and managing virtual project calls.
</li><li>Experience leading project management calls with senior leaders and stakeholders to ensure alignment and success.
</li><li>Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with internal and external stakeholders.
</li><li>Experience using event registration and project management systems to streamline event logistics and coordination.
</li><li>Must be local to Houston or willing to travel to Houston for the 10-day event in March.
</li></ul>
<h3>Perks &amp; Benefits:</h3>
<ul>
<li>Medical, Dental, and Vision Insurance
</li><li>Life Insurance
</li><li>401k Program
</li><li>Commuter Benefits
</li><li>eLearning and Education Reimbursement
</li><li>Ongoing Training &amp; Development
</li></ul>
If you’re an experienced event producer with a passion for delivering high-impact events and a proven track record of managing complex logistics, we encourage you to apply today. This is your chance to work on a prestigious event for a top global brand.
Apply now to join our team and help deliver world-class experiences. Application deadline: November 25, 2024.
Employer Details:
<ul>
<li>Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.</li>
<li>In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.</li>
<li>Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.</li>
<li>Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.</li>
<li>Onward Search is a drug-free workplace.</li>
<li>Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.</li>
</ul>
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As a Quality Analyst, you will complete audits or evaluations, including quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Responsibilities include auditing calls/interactions/transactions, coaching teammates for performance improvement, reporting performance, providing inputs for briefings and training, partnering with Team Leaders, participating in strategic projects, identifying and escalating quality issues, isolating and reporting defects, suggesting process/system improvements, and driving quality initiatives.

Talent Acquisition Specialist

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 About the job
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 About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer:  At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. As a Quality Analyst, you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: <ul><li> Audit calls/interactions/transactions for aligned Teammates </li><li> Coach Teammates for performance improvement (campaign specific) </li><li> Report performance for an aligned span on a daily/weekly/monthly basis </li><li> Provide inputs and basis audits for briefings and training which need identification </li><li> Partner with Team Leaders (TLs) in leading team meetings for metrics improvement </li><li> Participate in strategic projects for the campaign/LOB </li><li> Identify and escalate any potential quality issues per defined process </li><li> Isolate and report defects; verify defect fixes </li><li> Suggest process/system improvements based on common customer concerns </li><li> Accomplish other responsibilities assigned by management </li><li> Drive quality initiatives, contests and campaigns for the assigned span </li><li> Be updated on knowledge and serve as SME for the campaign/LOB </li></ul>
Technical skills and qualifications: <ul><li> Graduate of any course (preferred) </li><li> At least one-year of work experience as a Quality Analyst (preferred) </li><li> Basic skills in Excel or Google Sheets </li><li> Problem-solving skills </li><li> Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred) </li></ul>
Soft skills: <ul><li> Has strong customer centricity </li><li> Can assertively provide constructive feedback </li><li> Has good written and verbal communication skills </li><li> Thinks logically </li><li> Can manage conflicts </li><li> Pays strong attention to detail </li><li> Can work with minimal supervision </li><li> Demonstrates initiative and good judgment </li><li> Can work on multiple projects and is versatile </li><li> Can establish and maintain effective working relations with a wide variety of individuals </li><li> Can work with a diverse team </li><li> Has a Continuous Improvement mindset </li></ul>
Personality traits required: <ul><li> Demonstrates clear thought process </li><li> Articulates clearly </li><li> Exercises conscientiousness and diligence </li><li> Demonstrates assertiveness </li></ul>
 How We Partner To Protect You:  TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
 
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