techholding

Technical Support Engineer

Scrum Master / Technical Program Manager

Technical Project Manager – Digital Transformation & Salesforce Delivery

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AS400 Administrator

As a Technical Support Engineer at Tech Holding, you will be responsible for resolving network issues, configuring operating systems, and providing immediate support using remote desktop connections. You will use email and chat applications for quick IT issue resolution and phone support for complex problems. You will be the point of contact for service requests through voice support and coordinate with vendors, client teams, and other support teams to ensure customer satisfaction. You will also provide support to local and off-site users. The role requires excellent communication skills and the ability to troubleshoot technical issues, diagnose problems, and explain technical details simply. The role also involves documenting technical knowledge and providing feedback to customers.

Salesforce Business Analyst

<div>About us: Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients.&nbsp; Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.</div><div>Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems. Experience : 2 - 3 years Shifts: Rotational Shifts&nbsp; Responsibilities <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li>Excellent communication skills and ability to discuss and troubleshoot issues with Native English Speakers </li> <li>Efficiently handling incoming voice calls and acting as the first point of contact for service request calls &amp; requisitions through voice support.</li> <li>Telephonic support to End Users and coordination with Vendors, Client Problem Management team, and other Support teams.</li> <li>Provide phone and help desk support for local and off-site users.</li> <li>Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting.</li> <li>Record detailed incident descriptions in the call tracking system and follow up to resolve issues, ensuring customer satisfaction.</li> <li>Answer and manage incoming calls, emails, chats, and/or interactive voice response systems</li> <li>Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner</li> <li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li> <li>Ask customers targeted questions to quickly understand the root of the problem</li> <li>Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue</li> <li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li> <li>Provide prompt and accurate feedback to customers.</li> <li>Refer to the internal database or external resources to provide accurate tech solutions</li> <li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li> <li>Document technical knowledge in the form of notes and manuals</li> </ul> Requirements <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Active Directory/User management/ Troubleshooting</li> <li data-stringify-indent="0" data-stringify-border="0">Office 365-Outlook Troubleshooting</li> <li data-stringify-indent="0" data-stringify-border="0">Windows and system application Troubleshooting</li> <li data-stringify-indent="0" data-stringify-border="0">Knowledge of Technical Terms DNS/DHCP/VPN/Network etc.</li> <li data-stringify-indent="0" data-stringify-border="0">Knowledge/Experience of Backup tools</li> <li data-stringify-indent="0" data-stringify-border="0">Knowledge of Ticketing tools and SLA.</li> <li data-stringify-indent="0" data-stringify-border="0">Knowledge of Server/Network Monitoring Tools</li> <li data-stringify-indent="0" data-stringify-border="0">Excellent analytical skills, written and verbal communication.</li> <li data-stringify-indent="0" data-stringify-border="0">Experience as a technical specialist in customer-facing roles</li> <li data-stringify-indent="0" data-stringify-border="0">Strong task management skills</li> <li data-stringify-indent="0" data-stringify-border="0">Customer focused with a passion for resolving unique problems</li> <li data-stringify-indent="0" data-stringify-border="0">Must have on-call support experience</li> <li data-stringify-indent="0" data-stringify-border="0">International client support experience (Preferred)</li> <li data-stringify-indent="0" data-stringify-border="0">Basic knowledge of AWS and Linux (Advantage)</li> <li style="font-weight: bold;" data-stringify-indent="0" data-stringify-border="0">24*7 Support (Rotational Night Shift)</li> <li data-stringify-indent="0" data-stringify-border="0">5 days working.</li> <li data-stringify-indent="0" data-stringify-border="0">Voice Support.</li> </ul> Perks working at Tech Holding: <ul> <li>&nbsp;Learning &amp; Development Opportunities&nbsp;</li> <li>2 Rotational Week-Off</li> <li>Employee - Family Insurance</li> <li>Various type of Leaves (Apart from Casual and Sick Leaves, New Parent Leaves, Marriage Leaves.)</li> </ul></div><div>Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. If you require accommodation in the application process, please contact our HR&nbsp;</div></div>

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As a Senior C++ Engineer at SmartBear, you will be involved in developing a key product, coordinating with frontend and backend teams, and contributing to technical discussions to align with product needs. You will drive high engineering standards through code reviews and ensure test coverage. The role involves collaborating with developers, testers, UX designers, and product managers across different locations. Test Hub is well suited to accomplish rapid test automation.

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<div>At SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. Senior software Engineer - Test Hub <ul> <li>Enhancing the testing tool by adopting modern backend technologies.</li> <li>Building and engineering a high-velocity, growing business built around the web, mobile, and desktop test automation market.</li> <li>Tech stack: C++, C#, Delphi, Windows programming (COM, WinApi), GUI (DevExpress)</li> </ul> Product intro &nbsp;All businesses today interact with their customers via an app, and the wide range of use cases and configurations available in the market today makes it extremely hard to deliver high-quality apps at speed. And end-users today do not have the time nor patience to interact with apps that are buggy. This amplifies the need for tooling that promotes rapid test automation, and Test hub is well suited to accomplish that. Go to our product page if you want to know more about Test Hub <a href="https://smartbear.com/test-hub/">https://smartbear.com/test-hub/</a> You can even have a free trial to check it out 😊 About the role As a Senior C++ Engineer, you will have the opportunity to build and engineer a high-velocity, growing business built around the web, mobile, and desktop test automation market. <ul> <li>Developing one of the key SmartBear products.</li> <li>Coordinating efforts and integrations between frontend and backend teams.</li> <li>Contributing to and leading technical discussions and requirement analysis with internal partners to drive alignment with product needs.</li> <li>Driving high engineering standards by engaging in peer design and code reviews, grooming sessions, etc.</li> <li>Ensuring test coverage and code quality are in line with established guidelines.</li> <li>Collaborating with teams of developers, testers, UX designers, and product managers geographically across different locations.</li> </ul> We are looking for you if you have:&nbsp; <ul> <li>Extensive experience in software engineering using C++.</li> <li>Knowledge of Delphi (Even though we are moving away from it, it remains part of the source code).</li> <li>6+ years of experience developing backend solutions.</li> <li>Experience with Windows Programming.</li> <li>Experience in CI/CD pipelines driving automation and quality, and building SDKs.</li> <li>Solid understanding of object-oriented programming and writing maintainable code with good tests.</li> <li>Knowledge of design patterns and performance best practices.</li> <li>BS degree in Computer Science, Software Engineering, or equivalent experience.</li> <li>English language skills at least B2 level.</li> </ul> Why you should join the SmartBear crew: <ul> <li>You can grow your career at every level.</li> <li>We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.</li> <li>We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.</li> <li>We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.</li> <li>We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.</li> </ul> Did you know <ul> <li>Our main goal at SmartBear is to make our technology-driven world a better place.</li> <li>SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.</li> <li>SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.</li> <li>We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.</li> </ul> &nbsp; "SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious." #LI-PD1 &nbsp;</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.