techholding

Technical Support Engineer

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As a Technical Support Engineer at Tech Holding, you will be responsible for resolving network issues, configuring operating systems, and providing immediate support using remote desktop connections. You will use email and chat applications for quick IT issue resolution and phone support for complex problems. You will be the point of contact for service requests through voice support and coordinate with vendors, client teams, and other support teams to ensure customer satisfaction. You will also provide support to local and off-site users. The role requires excellent communication skills and the ability to troubleshoot technical issues, diagnose problems, and explain technical details simply. The role also involves documenting technical knowledge and providing feedback to customers.

<div>About us: Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients.&nbsp; Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.</div><div>Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems. Experience : 2 - 3 years Shifts: Rotational Shifts&nbsp; Responsibilities <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li>Excellent communication skills and ability to discuss and troubleshoot issues with Native English Speakers </li> <li>Efficiently handling incoming voice calls and acting as the first point of contact for service request calls &amp; requisitions through voice support.</li> <li>Telephonic support to End Users and coordination with Vendors, Client Problem Management team, and other Support teams.</li> <li>Provide phone and help desk support for local and off-site users.</li> <li>Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting.</li> <li>Record detailed incident descriptions in the call tracking system and follow up to resolve issues, ensuring customer satisfaction.</li> <li>Answer and manage incoming calls, emails, chats, and/or interactive voice response systems</li> <li>Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner</li> <li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li> <li>Ask customers targeted questions to quickly understand the root of the problem</li> <li>Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue</li> <li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li> <li>Provide prompt and accurate feedback to customers.</li> <li>Refer to the internal database or external resources to provide accurate tech solutions</li> <li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li> <li>Document technical knowledge in the form of notes and manuals</li> </ul> Requirements <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Active Directory/User management/ Troubleshooting</li> <li data-stringify-indent="0" data-stringify-border="0">Office 365-Outlook Troubleshooting</li> <li data-stringify-indent="0" data-stringify-border="0">Windows and system application Troubleshooting</li> <li data-stringify-indent="0" data-stringify-border="0">Knowledge of Technical Terms DNS/DHCP/VPN/Network etc.</li> <li data-stringify-indent="0" data-stringify-border="0">Knowledge/Experience of Backup tools</li> <li data-stringify-indent="0" data-stringify-border="0">Knowledge of Ticketing tools and SLA.</li> <li data-stringify-indent="0" data-stringify-border="0">Knowledge of Server/Network Monitoring Tools</li> <li data-stringify-indent="0" data-stringify-border="0">Excellent analytical skills, written and verbal communication.</li> <li data-stringify-indent="0" data-stringify-border="0">Experience as a technical specialist in customer-facing roles</li> <li data-stringify-indent="0" data-stringify-border="0">Strong task management skills</li> <li data-stringify-indent="0" data-stringify-border="0">Customer focused with a passion for resolving unique problems</li> <li data-stringify-indent="0" data-stringify-border="0">Must have on-call support experience</li> <li data-stringify-indent="0" data-stringify-border="0">International client support experience (Preferred)</li> <li data-stringify-indent="0" data-stringify-border="0">Basic knowledge of AWS and Linux (Advantage)</li> <li style="font-weight: bold;" data-stringify-indent="0" data-stringify-border="0">24*7 Support (Rotational Night Shift)</li> <li data-stringify-indent="0" data-stringify-border="0">5 days working.</li> <li data-stringify-indent="0" data-stringify-border="0">Voice Support.</li> </ul> Perks working at Tech Holding: <ul> <li>&nbsp;Learning &amp; Development Opportunities&nbsp;</li> <li>2 Rotational Week-Off</li> <li>Employee - Family Insurance</li> <li>Various type of Leaves (Apart from Casual and Sick Leaves, New Parent Leaves, Marriage Leaves.)</li> </ul></div><div>Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. If you require accommodation in the application process, please contact our HR&nbsp;</div></div>

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whoop

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The Trade Marketing Lead will manage go-to-market efforts across key retail partners, driving brand presence and sell-through. Responsibilities include developing retail programs, training experiences, and visual merchandising strategies. They will collaborate with Creative, Operations, and external agencies to ensure excellent execution across all retail touchpoints. This includes managing relationships with external agency partners, designing and executing in-store events and retail training programs, planning participation in partner events, authoring creative briefs, and supporting retail expansion by identifying and driving opportunities for door growth with existing partners. The role also involves owning the trade marketing budget.

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<div>At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.</div><div> </div><div>We are seeking a strategic and execution-focused Trade Marketing Lead to manage our go-to-market efforts across key retail partners, both in-store and online. This role is essential in driving brand presence, engagement, and sell-through by developing best-in-class retail programs, training experiences, and visual merchandising strategies. You will collaborate cross-functionally with Creative, Operations, and external agencies to ensure excellence in execution across all retail touchpoints.</div><div> </div><div>This role is based in the WHOOP office located in Boston, MA and is for a 6-month contract period (mid-July 2025 to end of January 2026).&nbsp;</div><div><h3>RESPONSIBILITIES:</h3><ul class="posting-requirements plain-list"><ul><li>Lead the execution of in-store and online marketing initiatives across key U.S. retail partners, ensuring consistent brand presence and alignment with channel-specific strategies to drive awareness, consideration, and conversion.</li><li>Establish and maintain visual merchandising standards, developing comprehensive trade marketing toolkits that include point-of-sale (POS) assets such as fixtures, signage, and displays to elevate the WHOOP brand in retail environments.</li><li>Manage end-to-end relationships with external agency partners, overseeing the development, fabrication, installation, and auditing of physical marketing assets to ensure quality, timeliness, and compliance with retailer requirements.</li><li>Design and execute in-store events and retail training programs that foster frontline associate engagement, enhance product knowledge, and improve customer sell-through—leveraging both in-person activations and scalable digital learning tools.</li><li>Plan, coordinate, and manage WHOOP’s participation in national and regional partner events, from concept through execution, to amplify brand visibility, engage consumers, and support key retail relationships.</li><li>Author detailed creative briefs for trade marketing initiatives, setting clear objectives, KPIs, timelines, and deliverables while ensuring all creative output adheres to WHOOP’s brand guidelines and meets channel needs.</li><li>Support retail expansion by identifying and driving opportunities for door growth with existing partners, collaborating with sales teams to unlock new placements and deepen in-store presence.</li><li>Own the trade marketing budget, including strategic allocation, ongoing spend tracking, and post-program performance reviews to ensure efficient use of resources and positive return on investment.</li></ul></ul></div><div><h3>QUALIFICATIONS:</h3><ul class="posting-requirements plain-list"><ul><li>5-7 years of experience in trade, experiential and/or brand marketing.&nbsp;</li><li>Strong understanding of visual merchandising strategy and execution.</li><li>Strong ability to manage multiple retailers simultaneously.&nbsp;</li><li>Brings a mix of a creative &amp; commercial mindset to the table.&nbsp;</li><li>Excellent communication (verbal and written) and stakeholder management skills.&nbsp;</li><li>Loves getting into the weeds and being a hands-on problem solver.&nbsp;</li><li>Strong time management skills - executes with pace and possesses a strong sense of urgency.</li><li>Passion for fitness, health, &amp; technology.</li><li>Willingness to travel (up to 10%).</li></ul></ul></div><div>Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.</div><div> </div><div>WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div><div> </div><div>This role is based in the WHOOP office located in Boston, MA and is for a 6-month contract period (mid-July 2025 to end of January 2026).&nbsp;</div>

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