Tekion Corp

Senior Manager - Documentation

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The Senior Manager of Documentation will lead the documentation strategy for the Tekion platform, creating and managing user-focused content for customers and internal stakeholders. This role involves establishing and maintaining best practices, tools, and processes for technical documentation, defining and managing performance metrics, and ensuring consistency. The ideal candidate should have deep experience in technical writing, strong leadership, and a passion for improving customer experience with high-quality documentation.

Senior Partner Integrations Manager

<div>About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.</div><div>Job Description: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.&nbsp; Key Responsibilties: The Senior Manager, Documentation will lead the documentation strategy for our Tekion platform and will be responsible for creating and managing clear, concise, and user-focused content that supports our customers and internal stakeholders. This leadership role is responsible for establishing and maintaining best practices, tools, and processes for technical documentation. It will be critical for this role to create, manage and maintain consistency of Documentation processes. This role will also be responsible for defining and managing performance metrics (KPIs), both at the team and individual levels. The ideal candidate has deep experience in technical writing within the product space, strong leadership capabilities, a passion for improving the customer experience through high-quality documentation, and passionate about enabling AI-driven solutions. <ol> <li>Lead and manage a team of documentation specialists responsible for end-to-end product documentation including (but not limited to) Overviews, How-to Guides, FAQs, Workflows, End-user, Admin, API etc.</li> <li>Define and implement the documentation strategy aligned with product releases, customer success goals, and overall company objectives.</li> <li>Oversee the entire documentation lifecycle including content planning, development, reviews, publishing, and continuous improvement. a. Own the end-to-end documentation planning process for Tekion platform. b. Collaborate with Product Management, Engineering, Design, and Support to gather requirements and establish documentation timelines. c. Create and manage project plans, including resource allocation,milestones, and risk mitigation strategies. d. Ensure all documentation projects are delivered on time and meet established quality standards. e. Track progress using tools such as Jira, Confluence, or similar project management systems.</li> <li>Work closely with Product, Engineering, Support, and Marketing to understand user needs and product functionality.</li> <li>Enable seamless integration between documentation and emerging AI use cases: a. Design and implement a structured documentation framework optimized for AI consumption and prompt engineering. b. Develop and maintain structured, metadata-rich documentation to support AI use cases, including knowledge retrieval for virtual assistants, LLM-&nbsp;based support tools, and predictive analytics dashboards. c. Implement best practices for modular content architecture, version control, and semantic tagging to improve both human readability and AI- assisted querying.</li> <li>Establish and enforce style guides, documentation standards, and scalable content processes.</li> <li>Champion the use of structured content models and modular documentation to improve content reuse and consistency.</li> <li>Own and evolve documentation tools, platforms, and delivery channels (e.g.,Confluence, Swagger, ServiceNow etc).</li> <li>Drive feedback loops and content metrics to assess effectiveness, identify gaps,and continuously improve the customer content experience.</li> <li>Support localization, accessibility, and versioning strategies for global product delivery.</li> </ol> This role offers a unique opportunity to build and grow a high-impact team, ensuring our documentation scales with the company's growth. <ul> <li>Proven experience managing technical writing teams and large-scale documentation projects.</li> <li>Excellent communication and leadership skills.</li> <li>Strong understanding of content management systems (CMS) and documentation tools.</li> <li>Excellent project management skills with the ability to prioritize and delegate effectively.</li> <li>Experience with agile methodologies and cross-functional collaboration.</li> <li>Strong analytical skills to assess project feasibility and resource allocation.</li> <li>Familiarity with regulatory requirements in technical documentation.</li> <li>Ability to stay current with industry trends and best practices in technical communication.</li> </ul> &nbsp; Skills and Experience: <ul> <li>Bachelor’s degree in Technical Communication, Computer Science, English, or a related field; an advanced degree a plus.</li> <li>15 + years of experience in technical writing, with at least 9-10 years managing technical content teams in a product company.</li> <li>Deep understanding of SaaS business models, user personas (end users,developers, admins), and customer onboarding flows.</li> <li>Experience working in Agile development teams with regular product release cycles.</li> <li>Familiarity with documenting APIs, SDKs, integration guides, and UI-based features.</li> <li>Strong experience with tools like Git, Markdown, Confluence, Swagger/OpenAPI, and static site generators (e.g., Hugo, Docusaurus).</li> <li>Excellent leadership, communication, and cross-functional collaboration skills.</li> <li>Experience leading documentation initiatives.</li> <li>Knowledge of customer education, enablement, or in-product documentation strategies.</li> <li>Experience integrating documentation into CI/CD workflows.</li> <li>Familiarity with analytics tools to measure documentation usage and performance. </li> </ul> Perks and Benefits: <ul> <li>Competitive compensation</li> <li>Generous stock options</li> <li>Medical insurance coverage</li> <li>Work with some of the brightest minds from Silicon Valley’s most dominant and successful companies</li> </ul> &nbsp; &nbsp;</div><div>Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.&nbsp; For more information on our privacy practices, please refer to our Applicant Privacy Notice <a style="font-size: 14px;" href="https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice">here</a>.</div>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Betson Group

Payments and Fraud Shift Leader

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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