We're an iconic Aussie brand with a global footprint.From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too.Working at Telstra, we all have a why.Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.

Telastra

Telstra Retail: Part Time Customer Service & Sales Consultant

IT Tester

Telstra Retail: Customer Service & Sales Consultant

IT Domain Specialist

Software Engineer - Salesforce

Senior Content Planner

As a Retail Sales Consultant, you will focus on providing exceptional customer service and guiding customers to the right products and services. You will be trained on the latest tech and sales techniques to support and solve customer needs. The role requires building connections with customers, creating custom solutions, and achieving sales targets in a busy environment. You'll be part of a welcoming and inclusive team where diversity is celebrated.

<h2>Employment Type</h2>Permanent<h2>Closing Date</h2>12 July 2025 11:59pm<h2>Job Title</h2>Telstra Retail: Part Time Customer Service &amp; Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.<h2>Job Description</h2>Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ‘just a job’, it’s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.&nbsp; The benefits are pretty awesome, too.Every day is different.A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.Every day is an opportunity to showcase your X-factor. To ensure you’re at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets.&nbsp;Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.&nbsp;If you’d like to know a little more, here’s something we prepared earlier: <a href="https://www.linkedin.com/company/telstra/life/40115386-cc57-432e-9502-5e5103081358/" target="_blank" rel="noopener noreferrer">Life at Telstra</a>We offer the perkiest of perks.When it comes to rewarding our people, we’ve got so much to be excited about. &nbsp;Some of these include:<ul><li>30% off Telstra services</li><li>Exclusive discounts and offers across 240 brands and partners</li><li>A flexible, inclusive approach to parental leave – do it your way!</li><li>Unlimited access to 17000 learning programs – something for everyone!</li><li>Monthly performance rewards and recognition programs</li><li>There’s more! <a href="https://www.telstra.com.au/careers/why-telstra/benefits-your-way" target="_blank" rel="noopener noreferrer">Benefits Your Way - Telstra</a></li></ul>We’re hiring.<ul><li>Locations: we are currently hiring across YEPPOON (Shop T26 Yeppoon Central Shopping Centre, 42-44 Park Street Yeppoon QLD 4703 Australia) </li><li>Multiple Part-Time roles available</li><li>Store hours vary – <a href="https://www.telstra.com.au/find-us" target="_blank" rel="noopener noreferrer">search your store</a></li></ul>Is it you we’re looking for?We’re on the lookout for talent to join our team in-store.&nbsp; A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:The ability to easily build a connection with a variety of new and existing customers<ul><li>An appetite to quickly develop customised solutions for customers</li><li>A drive to reach (and exceed!) sales targets and KPIs</li><li>The hunger to learn and grow within the role (and beyond!)</li><li>A positive and resilient approach to customer service within a busy environment</li><li>Experience in a customer-facing role</li></ul>Hit Apply now!After you’ve submitted your application, our next step is an assessment supported by our partner, Hire Vue.&nbsp; Please keep an eye out for their email to move things along.<a href="https://www.youtube.com/watch?v=UrXQB9m3dH0" target="_blank" rel="noopener noreferrer">Retail Opportunities at Telstra</a>When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.

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The Renewal Account Executive manages Rocket Software clients and partners, focusing on maintaining and growing renewal rates, and establishing partner/client relationships to retain customers and identify upsell opportunities. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before the due date. They also serve as a liaison between customers and Rocket teams to resolve escalated issues to maximize maintenance revenue. They are the primary owner for executing the overall contract renewal process, following established procedures, and consistent Renewal Sales.

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

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They are the primary owner for the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales.Essential Duties and Responsibilities:Build long term relationships with key customers (region/revenue size dependent) (50%)<ul><li>Proactive and regular customer outreach</li><li>Profile and document customer intel</li></ul>Minimize cancellations/ Maximize renewal revenue (25%)<ul><li>Manage price increases in renewal opportunity process</li><li>Educate the value of support</li><li>Negotiate renewals</li></ul>Liaise with Rocket teams (10%)<ul><li>Collaborate with Sales Account Executives regarding issues or concerns surrounding the successful selling of renewals to their accounts</li></ul>Cross/Upsell (15%)<ul><li>Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives</li><li>Handle complex escalations</li><li>Monitor renewal metrics for success&nbsp;</li><li>Renewal forecasting and pipeline reporting</li></ul>Required Qualifications: <ul><li>5+ years equivalent business experience, with preferable 2+ years in managing customer relationships</li><li>Strong written and verbal communication skills; strong German language skills are required.</li><li>Experience with a sales automation system, preferable&nbsp;Salesforce.com</li><li>Ability to influence and negotiate</li><li>High Energy and passion towards solving customer needs</li><li>Customer Focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources</li><li>Resilience: Persists in the face of obstacles or rejection. Does not give up when things do not go smoothly.</li><li>Ability to be set and achieve goals with minimal management support/coaching.</li><li>Committed to Rocket Software core values of Empathy, Trust, Humanity and Love</li></ul>Information Security:Information security is everyone’s responsibility.&nbsp; A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.Diversity, Inclusion &amp; Equity:At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.#LI-SD1#LI-Remote.This position is eligible for commissions in accordance with the terms of the company’s plan.What Rocket Software can offer you in Vilnius: <ul><li><h2>Health Insurance: Choose from 3 great options!</h2></li><li><h2>Generous Time Off: Enjoy 25 days of annual leave, plus Juneteenth as an extra day off for everyone.</h2></li><li><h2>Rocket enhanced parental leave benefit.</h2></li><li><h2>Easy Sick Days: Get 6 days of fully paid sick leave without needing a medical certificate.</h2></li><li><h2>Employee Assistance Program – Digital Courses &amp; Meditations, Certified Personal Coaching &amp; Personal Therapy sessions.</h2></li><li><h2>Workcation Policy: Enjoy the flexibility to work from a vacation spot, combining work and leisure.</h2></li><li><h2>Choose your own hybrid/remote work model.</h2></li><li><h2>Tuition Reimbursement and Certificate Reimbursement Program opportunities.</h2></li></ul>Annual salary range for this position is between €27,000.00 - €50,200.00 gross before taxes.Salary range applies only to candidates in LithuaniaSalary offer for the candidate is determined based on the predefined salary ranges for the position and depends on the level of competence and experience of the candidate.Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. &nbsp;If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. &nbsp;We will make a determination on your request for reasonable accommodation on a case-by-case basis.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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