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Telstra

Account Manager - TBTC Mascot NSW

2027 Telstra Graduate Program

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As an Account Manager, your primary focus will be to drive growth and enhance customer satisfaction among small business clients across all technology platforms. This role will have a portfolio of customers to help grow, encompassing both sales and service responsibilities for a holistic approach to customer relationship management. You will support the development of deep customer relationships, managing and growing your own defined portfolio of accounts, which is critical to maintaining strong customer relationships that grow TBTC and Telstra’s revenue across business customer portfolios.

Customer Journey Specialist - 24-Month Fixed Term Contract

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What is the focus of the role?</h3><p class="my-4 text-gray-700 leading-relaxed">As an Account Manager, your primary focus will be to drive growth and enhance customer satisfaction among small business clients across all technology platforms. This role will have a portfolio of customers to help grow, the role encompasses both sales and service responsibilities, ensuring a holistic approach to customer relationship management.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the team</h3><p class="my-4 text-gray-700 leading-relaxed">Telstra Business Sales is a growth engine for Telstra, focused on providing business customers of all sizes with industry-based services and solutions.</p><p class="my-4 text-gray-700 leading-relaxed">We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The role with us</h3><p class="my-4 text-gray-700 leading-relaxed">As an <strong>Account Manager</strong> at TBTC, you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow TBTC. and Telstra’s revenue across our business customer portfolios.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do</h3><p class="my-4 text-gray-700 leading-relaxed">As an <strong>Account Manager</strong>, you apply your excellent relationship building and organizational skills to deliver the following responsibilities:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.</li><li class="leading-relaxed">Contribute to implementing the segment and portfolio strategy (including outbound campaigns) to support the retention and growth of customer portfolios.</li><li class="leading-relaxed">Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.</li><li class="leading-relaxed">Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.</li><li class="leading-relaxed">Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.</li><li class="leading-relaxed">Meet individual and team sales and performance KPIs.</li><li class="leading-relaxed">Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.</li></ul><p class="my-4 text-gray-700 leading-relaxed">This is a full-time on-site role that will be based in TBTC Mascot NSW</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About You</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Demonstrated ability in an ICT or Telco Sales roles.</li><li class="leading-relaxed">Understand Telstra SMB customer.</li><li class="leading-relaxed">Proven experience in warm calling and engaging with potential candidates or clients.</li><li class="leading-relaxed">Ability to build and maintain relationships through effective communication and follow-up.</li><li class="leading-relaxed">Sound knowledge of how channels work and strong understanding of the market.</li></ul><p class="my-4 text-gray-700 leading-relaxed">If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!</p><p class="my-4 text-gray-700 leading-relaxed"><em>Please attach your CV/resume when applying.</em></p>

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">QA Specialist</h1><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">São Paulo On-site</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who are we?</h3><p class="my-4 text-gray-700 leading-relaxed">Pipa Studios is a leader in the Social Bingo segment in South America and has been developing mobile games since 2012. Our base is in São Paulo, Brazil, and we operate globally, with a presence in the markets of Mexico, Spain, Italy, France, and the USA.</p><p class="my-4 text-gray-700 leading-relaxed">Our game portfolio is diverse and includes the best-seller Praia Bingo. We are one of the largest gaming companies in Brazil and continue to grow with new products and ideas. We achieve this success by being a group of agile, creative, restless, innovative, and talented people with grand objectives.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Responsibilities</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Define and structure the end-to-end testing strategy (manual and automated), ensuring adequate coverage and efficiency.</li><li class="leading-relaxed">Establish quality criteria and release gates, ensuring consistent deliveries to production.</li><li class="leading-relaxed">Act directly on critical go/no-go decisions, based on technical risk and business impact.</li><li class="leading-relaxed">Technically develop the current QA team (2 people), acting as a reference and mentor.</li><li class="leading-relaxed">Implement and monitor quality metrics (defects, coverage, regression, performance, etc.).</li><li class="leading-relaxed">Act proactively in preventing critical bugs in production.</li><li class="leading-relaxed">Analyze real production data (crashes, errors, user behavior) to guide improvements.</li><li class="leading-relaxed">Be the guardian of quality in release decisions.</li><li class="leading-relaxed">Work closely with Product and Engineering, negotiating trade-offs between quality and speed.</li><li class="leading-relaxed">Provide clear visibility of technical risks and impacts on the business.</li><li class="leading-relaxed">Maintain a firm stance on relevant risks, avoiding decisions that compromise quality.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Requirements</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Solid QA experience (7+ years).</li><li class="leading-relaxed">Experience as a technical reference or leader in QA.</li><li class="leading-relaxed">Experience in high-pressure, continuous delivery, and fast-paced environments.</li><li class="leading-relaxed">Track record with B2C mobile products in production (games, e-commerce, fintech, etc.).</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Desirables</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with mobile testing cycle.</li><li class="leading-relaxed">Discernment to prioritize and sustain difficult decisions.</li><li class="leading-relaxed">Clear communication with technical and non-technical areas.</li><li class="leading-relaxed">Pragmatic profile, balancing quality and speed.</li><li class="leading-relaxed">Experience in structuring processes from scratch (evolving environment).</li></ul>

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