Temporal Technologies

IT Support Specialist - East Coast Time Zone

Account Executive, Growth

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We’re seeking an IT Support Specialist on our IT team. You’ll be working closely with IT, Security, HR, and other groups to respond to technical issues for our employees, manage access to corporate systems, assist in employee onboarding, equipment purchasing, and a number of other areas. You will also be expected to pick up new technologies and expertise on the job and make decisions in some cases without close supervision. Temporal is a remote company. This role is expected to be full-remote, with working hours from 7a-4p EST.

Senior Developer Success Engineer - India

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Who We Are</h1><p class="my-4 text-gray-700 leading-relaxed">Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. Our amazing user community provides us with real-time feedback and contributions to improve the developer experience everywhere.</p><p class="my-4 text-gray-700 leading-relaxed">Backed by top VC firms, we have built a team of professionals from various successful start-ups and well-known technology companies. Together, we collaborate cross-functionally, engage with and support our users to improve the developer experience, deliver world-class open-source software, and enhance our commercial SaaS platform.</p><p class="my-4 text-gray-700 leading-relaxed">Temporal is growing and working towards building the best community. We are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for helping developer communities, open-source software, and want to be a part of our amazing team, we'd love to hear from you!</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Summary</h1><p class="my-4 text-gray-700 leading-relaxed">We’re seeking an IT Support Specialist on our IT team. You’ll be working closely with IT, Security, HR, and other groups to respond to technical issues for our employees, manage access to corporate systems, assist in employee onboarding, equipment purchasing, and a number of other areas. You will also be expected to pick up new technologies and expertise on the job and make decisions in some cases without close supervision.</p><p class="my-4 text-gray-700 leading-relaxed">Temporal is a remote company. This role is expected to be full-remote, with working hours from 7a-4p EST.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What You’ll Do</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Triage, prioritize, and resolve incoming IT support requests with a strong focus on customer satisfaction</li><li class="leading-relaxed">Provide primary IT support and manage our standard endpoints (macOS & Windows) and SaaS environment (Google Workspace, Entra ID, Slack, Zoom, Atlassian, etc.)</li><li class="leading-relaxed">Assist with employee account provisioning, hardware procurement lifecycle, and access requests for third-party software</li><li class="leading-relaxed">Create and maintain documentation around standard operational procedures, best practices, and how-tos</li><li class="leading-relaxed">Collaborate with other teams (particularly Security, HR, Engineering, and Executive Assistants) on various projects & problems</li><li class="leading-relaxed">Occasional travel to company events and local onsite work</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What You’ll Bring</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelors Degree (any) or equivalent work experience in IT Support</li><li class="leading-relaxed">Beginner-to-intermediate level understanding of common operating systems (macOS & Windows) and productivity tools (Google Workspace, Slack, etc.)</li><li class="leading-relaxed">Demonstrated ability to communicate and collaborate effectively with technical and non-technical individuals</li><li class="leading-relaxed">A bias to action and a history of self-education</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Nice to Have</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in IT Support, particularly experience managing Google Workspace, IDPs (Okta or Entra ID), macOS, device management tooling</li><li class="leading-relaxed">Experience working with executives and engineers</li><li class="leading-relaxed">Programming experience sufficient for scripting and automation</li><li class="leading-relaxed">Cross-functional project experience</li></ul><p class="my-4 text-gray-700 leading-relaxed">***</p><p class="my-4 text-gray-700 leading-relaxed"><em>Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.</em></p><p class="my-4 text-gray-700 leading-relaxed"><em>Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded.</em></p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">U.S. Benefits</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Unlimited PTO, 12 Holidays + 2 Floating Holidays</li><li class="leading-relaxed">100% Premiums Coverage for Medical, Dental, and Vision</li><li class="leading-relaxed">AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)</li><li class="leading-relaxed">Empower 401K Plan</li><li class="leading-relaxed">Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">International Benefits</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com</li></ul><p class="my-4 text-gray-700 leading-relaxed">. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Additional Perks</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">$3,600 / Year Work from Home Meals</li><li class="leading-relaxed">$1,500 / Year Career Development & Learning</li><li class="leading-relaxed">$1,200 / Year Lifestyle Spending Account</li><li class="leading-relaxed">$1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)</li><li class="leading-relaxed">$500 / Year Professional Memberships</li><li class="leading-relaxed">$74 / Month Reimbursement for Internet</li><li class="leading-relaxed">Calm App Subscription for Mental Health & Wellness</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.</em></p><p class="my-4 text-gray-700 leading-relaxed"><em>Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.</em></p><p class="my-4 text-gray-700 leading-relaxed"><em>We are not working with external recruitment agencies, thanks.</em></p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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Krafton

[Deep Learning Div.] AI Companion Team Internship (2 years or more / Intern)

zeta

Software Development Engineer in Test II

Software Development Engineer II - Frontend

Software Development Engineer II - Backend

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Quality Assurance Engineer II

Senior Software Development Engineer _Backend

KRAFTON is dedicated to identifying and publishing games worldwide that offer a uniquely enjoyable experience, crafted by our globally recognized production studios known for their distinctive creativity. We continuously push the boundaries of gaming enjoyment by embracing new challenges and technologies, expanding our platforms and services to captivate an even larger fan base. The AI Companion Team develops AI Companions that interact with users, formulate strategies, and enable cooperation by applying LLM, SLM, and VLM within KRAFTON's internal games. Our goal is for AI agents to provide an immersive gameplay experience by becoming a team with players and working together in real-time game environments.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Introducing Our Team (Project)</h2><p class="my-4 text-gray-700 leading-relaxed">The AI Companion Team develops <strong>AI Companions</strong> that interact with users, formulate strategies, and enable cooperation by applying <strong>LLM, SLM, and VLM</strong> within KRAFTON's internal games.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Our goal is for AI agents to provide an immersive gameplay experience by becoming a team with players and working together in real-time game environments.</li><li class="leading-relaxed">Our goal is to help users adapt stably by autonomously understanding game situations and providing proactive guidance.</li><li class="leading-relaxed">We proactively lead the entire process from optimized model design to operation.</li><li class="leading-relaxed"><a href="https://youtu.be/ukV-ZUJ1MTo?si=oYDsB7HezrJOnw8j" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Project Introduction Video</a></li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Introducing the Missions We Will Undertake with Our Team</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design innovative gameplay experiences using the latest AI technologies such as <strong>LLM, SLM, VLM</strong>, and Human-AI Interaction.</li><li class="leading-relaxed">Optimize the computational efficiency of various language/multimodal models that process text and visual inputs to respond to <strong>real-time interactions</strong> and large-scale concurrent access environments that occur in game environments.</li><li class="leading-relaxed">Collaborate with game designers, engineers, etc., to apply AI Companion to actual game projects and perform joint work aimed at improving player experience.</li><li class="leading-relaxed">Establish a feedback loop for model improvement through user data and game log analysis and continuously improve.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">We Want to Grow with Someone Who Has These Experiences! (Required Qualifications)</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Currently pursuing a master's or doctoral degree in artificial intelligence (AI), computer science, or related technical fields.</li><li class="leading-relaxed">Experience with one or more projects involving <strong>LLM, SLM, or VLM</strong>.</li><li class="leading-relaxed">Experience using Deep Learning frameworks such as PyTorch.</li><li class="leading-relaxed">No disqualification for overseas business trips.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">If You Have These Experiences, You Are the One We Are Looking For! (Preferred Qualifications)</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent research achievements, such as first-author publications or awards at prestigious conferences (e.g., NeurIPS, ICML, ICLR, CVPR, ICCV, ECCV, ACL, NAACL).</li><li class="leading-relaxed">Experience serving language models using vLLM, llama-cpp, SGLang, etc.</li><li class="leading-relaxed">Experience using frameworks such as LLama Index, LangGraph.</li><li class="leading-relaxed">Experience with multimodal learning and inference.</li><li class="leading-relaxed">Excellent communication skills with other job functions (e.g., game planning, art, business).</li></ul><p class="my-4 text-gray-700 leading-relaxed">---</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">To join KRAFTON's challenge, the following selection process is required:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Document Screening > Assignment Screening > Technical Fit Interview > Culture Fit Interview > Offer and Onboarding</li><li class="leading-relaxed">Rolling recruitment may close early once recruitment is complete.</li><li class="leading-relaxed">Interviews and job tests may be added if necessary.</li><li class="leading-relaxed">Selection schedule and pass/fail results will be individually notified via the email or phone number registered in your application.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Please check the required documents!</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Application form (free format), self-introduction, career description, portfolio (required)</li><li class="leading-relaxed">New graduates should focus on the self-introduction, while experienced candidates should focus on the career description.</li><li class="leading-relaxed">When attaching a portfolio, please check the information below.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Work Location</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Yeoksam Centerfield</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Employment Type</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Intern (3 months, not eligible for full-time conversion)</li></ul><p class="my-4 text-gray-700 leading-relaxed">---</p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Please check the information below!</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Those eligible for an affirmative action program such as individuals with disabilities or with distinguished service to the state will be given hiring preference according to relevant laws.</li><li class="leading-relaxed">False statements in your resume may lead to the withdrawal of the employment offer.</li><li class="leading-relaxed">A 5-month probationary period applies. The company may refuse full-time employment based on the evaluation results during the probationary period, and may terminate the probationary period early and refuse full-time employment based on mid-term evaluation results even during the probationary period. There will be no adjustment to employment type or salary during the probationary period.</li><li class="leading-relaxed">For questions during the recruitment process, please refer to <a href="https://www.krafton.com/careers/faq/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">KRAFTON Recruitment FAQ</a>.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">BE BOLD, LEARN AND WIN! Would you like to explore KRAFTON’s growth and adventure stories?</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><a href="https://krafton.com/studios/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">KRAFTON Production Studios</a></li><li class="leading-relaxed"><a href="https://krafton.com/games/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">KRAFTON Games</a></li><li class="leading-relaxed"><a href="https://krafton.com/about/about/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">KRAFTON Vision & Core Values</a></li><li class="leading-relaxed"><a href="https://krafton.com/careers/life/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">KRAFTON Life & Welfare Benefits</a></li><li class="leading-relaxed"><a href="https://www.youtube.com/channel/UCL-jo6xxhd52BavMVKclBJw" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">KRAFTON Official YouTube Channel</a></li><li class="leading-relaxed"><a href="https://www.youtube.com/channel/UCms8Ge7H1ZGgw6nV94fUhUQ" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">BATTLEGROUNDS Official YouTube Channel</a></li><li class="leading-relaxed"><a href="https://www.instagram.com/krafton.today/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">KRAFTON Instagram</a></li><li class="leading-relaxed"><a href="https://blog.krafton.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">KRAFTON Blog</a></li></ul><p class="my-4 text-gray-700 leading-relaxed">---</p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Please check the information below</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Those eligible for an affirmative action program such as individuals with disabilities or with distinguished service to the state will be given hiring preference according to relevant laws</li><li class="leading-relaxed">False statements in your resume may lead to the withdrawal of the employment offer</li><li class="leading-relaxed">A 5-month probationary period applies. Based on the mid-term evaluation, employment may be terminated early or not continued. No changes in employment type or salary during this period.</li><li class="leading-relaxed">Please contact <a href="mailto:career@krafton.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">career@krafton.com</a> for other inquiries</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">BE BOLD, LEARN AND WIN! Would you like to explore KRAFTON’s growth and adventure stories?</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><a href="https://krafton.com/en/studios/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">KRAFTON Production Studios</a></li><li class="leading-relaxed"><a href="https://krafton.com/en/games/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">KRAFTON Games</a></li><li class="leading-relaxed"><a href="https://krafton.com/en/about/about/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">KRAFTON Vision and Core Values</a></li><li class="leading-relaxed"><a href="https://krafton.com/en/careers/life/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">KRAFTON Life & Welfare Benefits</a></li><li class="leading-relaxed"><a href="https://www.youtube.com/channel/UCL-jo6xxhd52BavMVKclBJw" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">KRAFTON Youtube Channel</a></li><li class="leading-relaxed"><a href="https://www.youtube.com/channel/UCms8Ge7H1ZGgw6nV94fUhUQ" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">BATTLEGROUNDS Youtube Channel</a></li><li class="leading-relaxed"><a href="https://www.instagram.com/krafton.today/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">KRAFTON Instagram</a></li><li class="leading-relaxed"><a href="https://blog.krafton.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">KRAFTON Blog</a></li></ul>

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Data Structures and Algorithms

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Programming Patterns

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