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As a Software Engineer on the Product Experience team at Thatch, you will build core experiences for employers and employees to manage healthcare benefits. This involves enabling efficient employer management, helping members choose plans, and integrating with external partners. You will collaborate with engineers, designers, and cross-functional teams to create polished, end-to-end experiences, directly impacting benefit offerings and member confidence in healthcare decisions.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the role</h3>As a Software Engineer on the Product Experience team at Thatch, you’ll build the core experiences that make it easy for employers to give — and employees to get — great healthcare. You’ll enable employers to quickly and efficiently manage their employee benefits, build tools that help members choose the right plans for their families, and help our external partners integrate Thatch into their service offerings.You'll collaborate with talented engineers, designers, and cross-functional partners to craft polished, thoughtful end-to-end experiences. Your work will directly impact employers' ability to offer great benefits and give our members confidence in making informed healthcare and financial decisions.If multiple software engineer roles might be a fit for you, apply to any one, and we’ll work together to find the best match.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you'll do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Craft compelling user experiences across Thatch's platforms, from member dashboards to employer portals.</li><li class="leading-relaxed">Work with a wide range of systems, processes, and technologies to own and solve problems from end-to-end.</li><li class="leading-relaxed">Collaborate with peers across the organization such as product, design, and operations to build and share new features.</li><li class="leading-relaxed">Elevate our engineering standards while ensuring consistency throughout the codebase.</li><li class="leading-relaxed">Troubleshoot and resolve production challenges across various services and stack levels.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Background we're looking for</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years of experience building web applications as a full-stack engineer, ideally at a tech company, with flexibility for exceptional candidates.</li><li class="leading-relaxed">Willingness to put yourself in the shoes of employers and be a steward of crafting great experiences.</li><li class="leading-relaxed">Experience building software in modern languages and frameworks (we’re currently using Ruby, TypeScript, React, TailwindCSS, and more). We believe languages can be learned, so we welcome you to apply if you're proficient with any modern language.</li><li class="leading-relaxed">Excitement about building systems from first principles and operating in an ambiguous environment.</li><li class="leading-relaxed">We hire for potential — even if you don't meet all the criteria listed here, we encourage you to apply!</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Experience we'd be particularly excited about</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience or interest in finance, healthcare, or benefits.</li><li class="leading-relaxed">Experience building, integrating, or managing HR and payroll systems.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What to expect</h3>We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll do daily as best we can, and we move quickly — the entire interview process is typically complete within 2 weeks.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Apply for this position</h3>First Name*Last Name*Email*PhoneResume/CV*Cover LetterHow did you learn about Thatch? Please share in 1-2 sentences. *Are you looking for a backend or full stack role?*Thatch is proudly remote-first, with optional office spaces in New York, San Francisco and (soon) Austin. Would that work for you?*-- Select an option --YesNoDo you have any timeline constraints or other deadlines we should be aware of? *LinkedIn ProfileWebsiteWill you require visa sponsorship for employment authorization in the US, either now or in the future?*-- Select an option --YesNoRemote work location (City, State)*<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Equal Employment Opportunity Information</h3>To help us comply with federal and state equal opportunity employment regulations, we invite you to voluntarily provide the following demographic information. This data is collected for statistical reporting purposes only and plays no role in the evaluation of your application. Your decision to provide or withhold this information will not impact your candidacy in any way. We appreciate your participation in helping us foster a fair and inclusive hiring process.Disability Status-- Select an option --I do not want to answerNo, I do not have a disability and have not had one in the pastYes, I have a disability, or have had one in the pastVeteran Status-- Select an option --I don't wish to answerI identify as one or more of the classifications of a protected veteranI am not a protected veteranRace-- Select an option --Decline To Self IdentifyTwo or More RacesNative Hawaiian or Other Pacific IslanderWhiteHispanic or LatinoBlack or African AmericanAsianAmerican Indian or Alaskan NativeGender-- Select an option --Decline To Self IdentifyFemaleMaleSubmit Application

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Cisco ThousandEyes is seeking an Implementation Engineer - Federal to deliver outstanding enablement, implementation, and optimization services for their Digital Experience Assurance platform. This role involves guiding large enterprise customers through product deployment, integration, and training, leveraging expertise in ThousandEyes products, monitoring systems, and network architecture. The engineer will manage multiple projects, build customer relationships, and contribute to best practices, operating within a FedRAMP compliant environment requiring U.S. citizenship.

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. ThousandEyes gives organizations visibility into the now borderless network, arming them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who We Are</h2>Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About The Role</h2>When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from resources who know the platform inside and out. This role’s main responsibility is to engage with customers to deliver outstanding enablement, implementation and optimization services for their ThousandEyes deployment.You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization. You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.As part of this role, you will also be responsible for maintaining services in a FedRAMP compliant environment, therefore, must be a U.S. Person (i.e. U.S. citizen). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Guide customers on deploying and implementing the ThousandEyes product</li><li class="leading-relaxed">Implement ThousandEyes in customer environments in an efficient and cost-effective manner</li><li class="leading-relaxed">Engage with customers to deliver product implementation and integration services</li><li class="leading-relaxed">Lead many projects concurrently understanding current and future action items</li><li class="leading-relaxed">Delivery of training and industry best practice discussions</li><li class="leading-relaxed">Build value-based relationships with customers, leading to referral and renewal</li><li class="leading-relaxed">Leverage enterprise data analytics to track and report on customer engagement</li><li class="leading-relaxed">Contribute to best practice creation and maintenance</li><li class="leading-relaxed">Track and report on utilization and work performed</li><li class="leading-relaxed">Special projects as assigned</li><li class="leading-relaxed">Identification of potential product/services upsell or cross-sell opportunities</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A standout "customer first" attitude</li><li class="leading-relaxed">Bachelor’s or advanced degree in a technical field, or equivalent working experience</li><li class="leading-relaxed">At least 3-5 years working in a customer-facing role</li><li class="leading-relaxed">Project management and consulting experience mandatory</li><li class="leading-relaxed">Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )</li><li class="leading-relaxed">Experience with Cloud/SaaS software products is a plus</li><li class="leading-relaxed">Experience maintaining or implementing LAN/WAN environments</li><li class="leading-relaxed">Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs</li><li class="leading-relaxed">Experience with at least 1 programming language (Java, Python, JavaScript, etc.)</li><li class="leading-relaxed">Outstanding communication and problem-solving skills</li><li class="leading-relaxed">Deep technical acumen</li><li class="leading-relaxed">Enjoy a fast-paced, multifaceted environment</li><li class="leading-relaxed">Able to prioritize and accomplish tasks in tight timeframes</li></ul>Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">US – COMPENSATION RANGE – 128100 - 168200 USD</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Message to applicants applying to work in the U.S. and/or Canada:</h2>When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have <a href="https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">access</a> to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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