At The Times, our mission is to seek the truth and help people understand the world. Having a diverse staff with a broad range of backgrounds and experiences is vital to ensuring we cover the world fully and fairly and offering products that have a wide appeal. Our vision is to become the essential subscription for every curious person seeking to understand and engage with the world. This work is supported by our journalists and a range of dedicated individuals, from data scientists to marketers, designers, engineers and more.

The New York Times

Pop Music Critic

Editor, News Development and Support

Creative Director, Opinion

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The New York Times Culture desk seeks a multifaceted Pop Music Critic to enrich readers' understanding and appreciation of pop music, including various genres. The role involves writing reviews, newsy essays, and appraisals for a national and global audience, making pop accessible to general audiences while engaging experts. The critic will cover important artists and deepen understanding of performers, songwriters, and producers. This dynamic, digital-first writer will embrace new story forms with visual, audio, and video components, collaborating with a large team.

Senior Audience Editor, Well

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3><p class="my-4 text-gray-700 leading-relaxed">The New York Times Culture desk aims to be the preeminent destination for pop music coverage. Through our reporting, criticism and service journalism, we publish illuminating and memorable pieces that offer trusted guidance to help people live fuller, more considered lives.</p><p class="my-4 text-gray-700 leading-relaxed">The Times is seeking a multifaceted critic with deep knowledge and expertise, a discerning eye and a lively writing style who can enrich readers' understanding and appreciation of pop music, which includes pop, hip-hop, country, rock, Latin music, Afrobeats and beyond. You should be able to write reviews, newsy essays and appraisals of notable people that speak to a national and global audience. We are looking for someone who can make the world of pop accessible to general audiences while also producing criticism that engages and delights experts and aficionados. You will help readers learn about the most important artists and acts across the country and world. And you will deepen their understanding of the leading performers, songwriters and producers who bring pop music to life.</p><p class="my-4 text-gray-700 leading-relaxed">You should be a dynamic, digital-first writer who understands the national and global audience for pop music criticism. You should be eager to embrace new story forms with strong visual, audio and video components. In addition to engaging with readers, you should be ready to employ different platforms, and enjoy collaborating with a large team of writers and editors across all disciplines and in other areas of the department and newsroom.</p><p class="my-4 text-gray-700 leading-relaxed">This is a hybrid position, based in New York City and includes regular attendance in the office each week per your departmental guidance. This is a Guild position.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Regularly write reviews on deadline.</li><li class="leading-relaxed">Write critic's notebooks, appraisals and other features, some based on the news and requiring a quick turnaround.</li><li class="leading-relaxed">Routinely use alternate story formats and multimedia as part of your work and criticism.</li><li class="leading-relaxed">Participate in audio and video storytelling, such as joining in podcasts and delivering criticism on camera.</li><li class="leading-relaxed">Write service-oriented pieces that draw on your critical insights.</li><li class="leading-relaxed">Travel to regional and international hubs as part of coverage.</li><li class="leading-relaxed">During awards season, take part in conversations and other live coverage efforts as needed.</li><li class="leading-relaxed">Demonstrate support and understanding of our <a href="https://www.nytco.com/company/mission-and-values/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">value of journalistic independence</a> and a strong commitment to our mission to seek the truth and help people understand the world.</li><li class="leading-relaxed">You will report to the Pop Music Editor.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Basic Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of journalism experience, including experience working as a music critic on deadline.</li><li class="leading-relaxed">Knowledge of contemporary pop, global traditions and pop history.</li><li class="leading-relaxed">Demonstrated ability to cover everything from stadium acts to indie shows and performances streaming online.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A passion for the mission and values of The Times.</li><li class="leading-relaxed">A lively writing style.</li></ul><p class="my-4 text-gray-700 leading-relaxed">This position is represented by the NewsGuild of NY.</p><p class="my-4 text-gray-700 leading-relaxed">REQ-018881</p>

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Toast

Customer Care Tax Expert

Senior Lending Operations QA Analyst

Senior Software Engineer - Front-End

Sales Development Representative - International (UK)

Senior Software Engineer (Full Stack)

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As a Customer Care Tax Manager, you will lead a team of 10-12 agents for the Payroll Tax campaign, focusing on productivity and well-being. You'll manage the customer journey for those with Toast Payroll Tax issues, aiming to improve outcomes. This role involves collaborating with cross-functional internal teams to create processes and support guidelines, coaching the team on high-quality customer interactions, and excelling in ambiguous environments.

Retail Account Executive - Dover, NH

Retail Account Executive - Rochester, NY

<p class="my-4 text-gray-700 leading-relaxed">Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.</p><p class="my-4 text-gray-700 leading-relaxed"><em>Bready</em>\* to make a change?</p><p class="my-4 text-gray-700 leading-relaxed">As a Customer Care Tax Manager, you will actively manage a team of agents for the Payroll Tax campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Tax Team in addition to helping to improve the customer experience through the execution of department level KPIs and OKRs. You will oversee the customer journey for those experiencing Toast Payroll Tax issues with a focus on improving customer outcomes. You will work with cross-functional Internal teams such as Tax Operations, Restaurant Success, Sales, Onboarding, Enablement and R&D teams to create process and support guidelines. To thrive as a Customer Care Tax Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions and outcomes, and excel in ambiguous environments.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About this <em>roll</em>\*:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Educate, manage, train, coach and mentor a team of 10-12 Care Tax Experts</li><li class="leading-relaxed">Regularly evaluate employee performance and ensure accountability while monitoring customer outcomes and agent key performance indicators such as productivity, adherence, and CSATs</li><li class="leading-relaxed">Provide coaching and feedback to all agents through the Quality Assurance process or through One on One sessions to improve their effectiveness for supporting customers through the tax prep, filing and recovery process with Toast Payroll</li><li class="leading-relaxed">Train and develop members of the team on process, technical troubleshooting, and new product knowledge, monitor and audit workflow efficiency to identify trends and process improvement opportunities</li><li class="leading-relaxed">Maintain open communication with agents regarding their concerns and ideas, relaying to others as appropriate</li><li class="leading-relaxed">Communicate and influence new ideas for improvement with a solutions oriented mindset</li><li class="leading-relaxed">Assist agents with challenging customer contacts and facilitate Supervisor Calls through escalations</li><li class="leading-relaxed">Ensure Service Level Agreements (SLA) for tax related cases are met</li><li class="leading-relaxed">Provide subject matter expertise related to payroll and tax filing.</li><li class="leading-relaxed">Provide Payroll analytics and reporting to management</li><li class="leading-relaxed">Responsible for keeping abreast of Federal, State and Local regulatory changes and develops internal and external communications relative to these changes</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Do you have the right <em>ingredients\*</em>?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2 + years of experience in the Payroll/Tax field or closely related role</li><li class="leading-relaxed">3+ years of experience performance managing and coaching as a people leader</li><li class="leading-relaxed">4+ years of experience in a role responsible for customer satisfaction and championing the customer experience</li><li class="leading-relaxed">Demonstrated strong communication, interpersonal and analytical skills including ability to work with all levels of Management</li><li class="leading-relaxed">Experience working with Escalated Customers</li><li class="leading-relaxed">Proficient with filing original & amended payroll tax returns</li><li class="leading-relaxed">Experience working with tax authorities and understanding the tax notice/resolution process end-to-end</li><li class="leading-relaxed">Solution-oriented with proven ability to drive results</li><li class="leading-relaxed">Experience working for a Payroll Service Provider</li><li class="leading-relaxed">Proficient in Microsoft Excel</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Special Sauce\* (Non-essential Skills/Nice to Haves)</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experienced with MasterTax is a plus</li><li class="leading-relaxed">FPC or CPP Certification</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800"><em>Our Spread\* of Total Rewards</em></h3><p class="my-4 text-gray-700 leading-relaxed">We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at <a href="https://careers.toasttab.com/toast-benefits" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://careers.toasttab.com/toast-benefits</a>.</p><p class="my-4 text-gray-700 leading-relaxed">\*Bread puns encouraged but not required</p><p class="my-4 text-gray-700 leading-relaxed">\*Bread puns encouraged but not required</p><p class="my-4 text-gray-700 leading-relaxed">The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.</p><p class="my-4 text-gray-700 leading-relaxed">Pay Rate</p><p class="my-4 text-gray-700 leading-relaxed">$25—$25 USD</p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Diversity, Equity, and Inclusion is Baked into our Recipe for Success</h4><p class="my-4 text-gray-700 leading-relaxed">At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.</p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">We Thrive Together</h4><p class="my-4 text-gray-700 leading-relaxed">We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: <a href="https://careers.toasttab.com/locations-toast" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://careers.toasttab.com/locations-toast</a>.</p><p class="my-4 text-gray-700 leading-relaxed">Apply today!</p><p class="my-4 text-gray-700 leading-relaxed">Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact <a href="mailto:candidateaccommodations@toasttab.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">candidateaccommodations@toasttab.com</a>.</p><p class="my-4 text-gray-700 leading-relaxed">------</p><p class="my-4 text-gray-700 leading-relaxed"><em>For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</em></p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.